Availability of MLB.com's mobile products varies by wireless service provider, device, service plans (like messaging and data bundles), and in some cases, whether or not you have access to your service provider's high-speed network. To learn more about specific products, please navigate to the help section for the product.

Text messaging, or Short Message Service ("SMS"), is a service offered by most wireless service providers for most mobile phones, that allows you to send and receive short text-based messages of up to 160 characters in length. This service can be used to exchange messages with your friends, to get information from services like MLB.com's TeamTXT and Team Alerts, to vote in polls and enter sweepstakes, and more.

Most wireless service providers require you to subscribe to a messaging plan in order to send and/or receive messages. There are a wide variety of plans - some charge subscribers fees based on each message, some charge for a set number of messages, and some providers offer unlimited services. It is important to note that for subscription-based text messaging services like Team Alerts, the fees that your wireless service provider for each message are charged in addition to the subscription rate quoted on this site.

Because each phone is different, the instructions for accessing text messages on your phone can vary. On some phones, you can go to the main menu and select 'text messaging' or 'short messaging'. Others include text messaging in a 'messaging' sub-menu. Still others let you go to your inbox or create a new message right from the menu.

Please contact your wireless service provider for more information about text messaging, service plans, rules and regulations, and usage instructions.

Mobile Web sites are similar to regular Web sites, but they are specially formatted to work with a wide variety of mobile devices. To access the mobile Web, most service providers require you to have a data access plan of some kind. The pricing for data plans vary - some charge you for the amount of data you use, some charge flat rates, others deduct minutes from your voice plan.

Because each phone is different, the steps to access the mobile Web can be different. On many phones, there is a button right on the device that will launch your browser. Others have 'mobile Web' or 'Internet' as an option in the main menu.

Please contact your wireless service provider for more details on data plan requirements and use instructions.

We encourage you to contact your wireless service provider if you see any services on this site that they do not offer.

By Phone:
Customer Support toll-free number: 1-866-800-1275
Hours of Operation (in season):
Monday - Friday 9am - 12:30am
Saturday 12 Noon - 12:30am
Sunday 12pm - 10pm

Online:
Click here to contact Mobile customer service

Team Alerts is a text messaging based subscription service that sends news, scores, and video notifications to your phone. SMS text messages are limited to about 160 charachters. So messages may include links to MLB.com's mobile website for additional content, such as video.

An MLB.com Video Alert is a text message that includes a link to a Video Clip. The video alerts are sent in-game, 3-5 minutes after the play.

Text Alerts

• Regular Season - you will receive alerts for your team's breaking news, home runs, lead changes after the 7th inning, and post-game summary alerts. You have the option of choosing which of these alerts you want using the Mobile Dashboard.
• Postseason - you can choose to receive updates about every team in the postseason.
• Offseason - you will receive regular team updates through the offseason.
• Spring Training - in-game alerts resume for Spring Training.

• On the Web

To sign up for Team Alerts on the Web, go to the Team Alerts page. Choose a team and enter the ten-digit U.S. mobile number where you would like to receive and be billed for the service.

After submitting this information, you will receive a text message on your phone asking you to reply "YES" to confirm your subscription. You must reply "YES" or "Y" to this message within 24 hours to confirm, after which you will need to submit a new subscription request.

After replying "YES", you will receive another text message confirming that you have been subscribed to the service. You can then customize your alerts by registering for the Mobile Dashboard at mlb.com/mdash.

You will also receive a message asking to test your phone for video capability. Follow the link contained in this message and we will determine if your phone supports video alerts If it does, you will be automatically signed up for video alerts. If not, you will be given the option to enable them yourself.

• On my phone

To sign up for Team Alerts on your phone, send a text message with the word "GET" plus the name of the team you want to subscribe to - for example, "GET METS". You will receive a text message on your phone asking you to confirm your subscription and the associated fees. You must reply "YES" or "Y" to this message within 24 hours in order to agree to the service terms and complete your sign-up. Do this for each team you wish to subscribe to.

You will also receive a message asking to test your phone for video capability. Follow the link contained in this message and we will determine if your phone supports video alerts If it does, you will be automatically signed up for video alerts. If not, you will be given the option to enable them yourself.

Later, you can go to the Mobile Dashboard at mlb.com/mdash to customize your alerts subscription.

If you are having difficulty signing up, make sure that there are no signatures or additional characters in the signup messages you have sent.

Please note that standard messaging rates apply to all messages sent or received during the signup process, as well as during the delivery of the service.

If you are a Team Alerts with a phone that can play video, you can enable or disable video alerts at any time. To add video alerts, text "Get Video" to the shortcode 65246 at any time. We'll send you a text message with a link to test your phone for video support and enable video alerts.

To use MLB.com's text alerting services, you must have a mobile phone on a U.S. wireless service provider listed in the sign-up form, and have a service plan that allows you to both send and receive text messages.

Video Alerts Requirements

• Video Alerts are currently only available to subscribers of AT&T, Sprint, and Verizon.
• You must have a mobile Internet data plan. AT&T requires its subscribers to have an unlimited data plan
• You must have a phone capable of playing streaming video

Check out our list of Supported devices.

Some phones that are capable of playing video, such as Verizon VCast phones or phones with other built-in video services, cannot stream video over the web. If your phone is not on the supported devices list, you can try one of the provided test clips. If you are a Team Alerts subscriber, text "Get Video" to 65246 and navigate to the URL provided.

Video Alerts are currently supported for Verizon, AT&T, and Sprint. We work with each carrier to make sure their network can support the level of video traffic of this product and that users have handsets and data plans that can support the product before launching.

The video alert you receive is a text message that contains a link to stream the video. Phones have differing methods on how to open the link. On most phones, the Options menu accessed by one of the two soft keys will contain an item labeled "Go to URL," "Get Link" or a similar command. This option will launch the phones browser to access the link. On other phones, you can highlight the link in the message and press the "OK" button. Most touch screen phones allow you to press the link. For Verizon LG Voyager users: Press the "Send" key, highlight the URL and press "OK."

Video content requires large amounts of data. A single 30-second clip will use roughly 500KB of data which could easily run over your data plan's limits.

Not all carriers require an unlimited data plan. Some, such as AT&T, will let you access content on a pay-per-KB basis.

To avoid excessive carrier data charges, contact your carrier today and sign up for an unlimited data plan.

You can have as many Team Alerts subscriptions as you wish. Just follow the instructions above or on the signup page for each team you would like to subscribe to.

Please note that the subscription charge of $3.99 per month will be billed for each team you subscribe to, and standard messaging rates apply.

To change your Alerts preferences, you must access the Mobile Dashboard.

1. Go to mlb.com/mdash.
2. Follow the instructions on the page to request that a PIN number be sent to your mobile phone, if you weren't sent one during the signup process. (Standard rate messaging fees apply)
3. Log in with your 10-digit mobile phone number and PIN.
4. You will first see a series of universal messaging preferences. You may set these or ignore them.
5. Beneath these preferences should be a list of your services. If you are an Alerts subscriber, your subscription should be listed here. Click the "manage" button to set your options for each subscription.
6. Select all the alerts you wish to receive by checking (or unchecking) the series of check boxes that appear next to each alert type.
7. Save your preferences. You will now receive only the alerts you have requested.

The subscription rate for Team Alerts is $3.99 per month, automatically billed to your wireless service bill. This charge is in addition to any fees that your wireless provider charges you for sending or receiving text messages as part of the service.

Before you are billed each month, we will send you a reminder message that you are about to be charged. If you reply "Stop" to this message, you will not be charged, and your subscription will be cancelled.

• On the Web - you can cancel your subscription using the Mobile Dashboard by clicking the "unsubscribe" button at the bottom of the preferences page for your team. Log in to the Mobile Dashboard at http://mlb.com/mdash.
• On the phone - send a text message to 65246 (MLBGO) with the word "STOP" plus the name of the team you wish to cancel. You will then receive a confirmation text message acknowledging your cancellation and that you will no longer be billed for the service.

To cancel all Alerts services, including all teams and Player alerts, send a text message with "STOP ALL" to 65246.

A Team Alerts Day Pass is a one-day subscription to MLB.com Team Alerts. It lasts for 24-hours from the time you opt-in. A Day Pass subscriber will receive all the standard Team Alerts messages for the selected team during the subscription.

The Day Pass also allows access to Team Video Alerts during the subscription.

The Team Alerts Day Pass is $.99. Standard carrier messaging charges apply. You may expect about 5-10 messages. Video Alerts users are subject to carrier data charges. Check with your carrier for details.

At the end of your 24-hour subscription, you will be offered a chance to subscribe to the monthly Team Alerts subscription. If you do not reply your service will end and you will not receive more messages from MLB.com. You may purchase a new Day Pass at any time.

To use TeamTXT, just send a text message to the short code 65246, or "MLBGO", with the name of a team, for example "METS". You will get a text message back with the team's current game score if a game is in progress, or the most recent score and next scheduled game if your team is between games. You can also include the keyword "NEWS" to get a list of the latest news stories.

Consult your manual or contact your service provider for detailed instructions on using text messaging with your phone, or on your messaging plan.

You do not need to sign up to use TeamTXT, just send a message any time you want up-to-date information.

No additional subscription fees are required beyond the rates your wireless service provider charges you to send and receive text messages. Contact your service provider for more information on text messaging plans and rates.

• Regular Season - if the team is playing a game, you will get the current score, inning, batter, pitcher, count, and more. Between games, you will get the most recent score and date, time, and opponent for the next scheduled game.
• Playoffs - during the playoffs, you will get similar updates to regular season, but with information about the series record.
• Offseason - you will get a list of the latest offseason news articles.

We are constantly enhancing this service with new keywords and data - check back often!

To use MLB.com's mobile alerting services, you must have a mobile phone on a U.S. wireless service provider listed in the sign-up form, and have a service plan that allows you to both send and receive text messages. Please note that due to the large number of messages you may receive if you have a full 25-man roster and sign up for additional alerts, we recommend unlimited messaging plans for use with Player Alerts.

To sign up for Player Alerts on the Web, go to the Text Messaging page. Choose "Player Alerts" in the signup section, then enter the ten-digit U.S. mobile number where you would like to receive and be billed for the service.

After submitting this information, you will receive a text message on your phone asking you to reply "YES" to confirm your subscription. You must reply "YES" or "Y" to this message within 24 hours to confirm, after which you will need to submit a new subscription request.

After replying "YES", you will receive another text message confirming that you have been subscribed to the service. Don't delete this message yet, as it include a PIN number you will need to set up your roster in the Mobile Dashboard.

To set up your roster and choose your alerts, click on the link that was provided to you after submitting your mobile number to the Mobile Dashboard. You can also access this site by entering http://www.mlb.com/mdash into the address bar on your Web browser. Log in using your mobile number and the PIN you were assigned. If you didn't receive a PIN, follow the instructions to request a new one on the page.

You will see a list of your services including Player Alerts. Click on the "Manage Player Alerts" link to start building your roster. Select your players, choose which alerts you want for each player, click "save roster settings", and enjoy.

When you signed up, you should have received a PIN number and a URL to the Mobile Dashboard, where you logged in to choose your roster and alerts.

To edit your roster or select the alerts you wish to receive at any time, go to the Mobile Dashboard on your PC and log in using your 10-digit mobile number and the PIN you were issued during the sign-up process.

After logging in, you will see a page that lists the services you receive from MLB.com Mobile. Next to the entry for Player Alerts, click the link to manage your alerts. This will bring you back to your roster page. Detailed instructions on editing your roster or alerts preferences are included at the bottom of this page.

If you did not receive a PIN to log in to the Mobile Dashboard, or if you lost or forgot the PIN you were issued, just go to the Mobile Dashboard home page, enter your mobile number in the New User/Forgotten PIN section, then click the 'Get PIN' button. A text message containing a new PIN will be sent to your phone (standard messaging rates apply).

Currently, you can only sign up for a single Player Alerts subscription, which limits your roster to 25 players. In the future, we expect to support expanded subscriptions to accommodate all your players.

The subscription rate for Player Alerts is $3.99 per month, automatically billed to your wireless service bill. This charge is in addition to any fees that your wireless provider charges you for sending or receiving text messages as part of the service.

Before you are billed each month, we will send you a reminder message that you are about to be charged. If you reply "Stop" to this message, you will not be charged, and your subscription will be cancelled.

• On the Web - you can cancel your subscription using the Mobile Dashboard by clicking the "unsubscribe" link at the bottom of the preferences page for your roster. Log in to the Mobile Dashboard at http://mlb.com/mdash.
• On the phone - send a text message to 65246 (MLBGO) with the word "STOP PA". You will then receive a confirmation text message acknowledging your cancellation and that you will no longer be billed for the service.

To cancel all Alerts services, including all teams and Player alerts, send a text message with "STOP ALL" to 65246.

MLB.com is a downloadable application designed exclusively for the Apple iPhone. It delivers real-time scores and in-game video highlights of every game directly to your iPhone.

MLB.com At Bat works with iPhone 3G, the original iPhone, and iPod touch.

The application costs $4.99 and will give you access through the remainder of the 2008 season -- including the playoffs and World Series

The application is available on the iPhone App Store. Download MLB.com At Bat

When you select a game in At Bat you can click the globe link at the bottom of the screen at any time to launch the Pitch-by-Pitch for that game in your web browser.

Gameday Audio is not currently available in MLB.com At Bat.

The standard media player on the iPhone does not currently support live streaming. Live game audio may become available in future versions of the application.

The iPhone can connect at a variety of data speeds including EDGE, 3G, and WiFi. 3G iPhones connect to both the EDGE and 3G network, so depending on your location you might end up on an EDGE network even if you have an iPhone 3G. At Bat automatically detects your connection type and will serve you a high qulaity WiFi clip or a standard quality clip on the AT&T network. iPhone Applications are unable to tell the difference between EDGE and 3G networks so all users on the ATT network will receive a stream optimized for EDGE.

Please reboot your iPhone. This will not clear any data or settings. To reboot, hold the sleep/wake button at the top right of the device and the home button at the bottom center of the face at the same time. Hold both until the screen goes black and the Apple logo appears. When this happens, the iPhone is rebooting, and you can stop pressing the buttons.

Please reboot your iPhone. This will not clear any data or settings. To reboot, hold the sleep/wake button at the top right of the device and the home button at the bottom center of the face at the same time. Hold both until the screen goes black and the Apple logo appears. When this happens, the iPhone is rebooting, and you can stop pressing the buttons.

Apple's site provides help withtroubleshooting applications purchased from the App Store.

The Apple App Store will notify you when new releases of your applications, including MLB.com At Bat are available.

A red circle will appear on the App Store Badge on your iPhone Home Screen. When you open the App Store, you will arrive on the updates screen listing applications with new versions ready to download.

Select the MLB.com At Bat item to automatically download the new version.

Apple iPhone settings are managed from the iPhone settings application.

To change your At Bat settings, including your favorite team and the application data refresh rate, first close At Bat by pressing the Home Button on your iPhone.

Next, tap the Settings icon to open the iPhone settings application. Scroll down the page until you see MLB.com At Bat listed and then select this item.

You will now be able to update your settings. Once done, press the Home Button again or click the Back to Settings button in the top-left corner. When you return to At Bat, the settings will take effect.

The most likely cause for this behavior is that you purchased At Bat on a different iTunes account, possibly from a separate computer. If the iPhone thinks you are trying to distibute the application to another iPhone user, it will require you to pay again.

To verify that you purchased At Bat on your current iTunes account, go to the Applications tab in iTunes and view your purchase history. View Apple's support instructions for problems with purchases.