Welcome to Fenway Park, home of the Boston Red Sox. This Fenway Park Access Guide was developed to provide our guests with disabilities with information about Fenway Park. A variety of accommodations are available to make your experience an enjoyable one.
There are a limited number of designated accessible parking spaces located in close proximity to Fenway Park. Prior to Red Sox baseball games, the parking spaces are metered, but they become priority spaces for Red Sox games. The majority of these spaces are located on Yawkey Way between Van Ness St. and Boylston St. There are a number of independently operated parking lots located in the neighborhood surrounding Fenway Park that offer paid accessible spaces.
Wheelchair spaces are located in the Grandstand, Bleacher, Green Monster, Right Field Roof Deck, Loge Box, Field Box, Infield and Right Field Roof Box, State Street Pavilion Club and Dell EMC Club. Seating for fans with hearing impairments is located in the Loge Box and Right Field Box areas with a clear view of the main and auxiliary videoboards. Seating for fans with visual impairments is located in the Field Box, Loge Box, and Grandstand areas. Seating for fans with ambulatory impairments is located in the Grandstand, Right Field Box and Bleacher areas.
Fans that need transportation assistance around Fenway Park can contact our Mobility Assistance Team at 617-226-6222. They can also request assistance in person by seeking out the nearest Fenway Park staff member. Mobility Assistance Team members are available to provide wheelchair escort services to and from any seating area. Wheelchairs are only available for the purpose of transportation of fans to and from their seating location. Fans who require the use of a wheelchair for the duration of a game are welcome and encouraged to bring their own wheelchair.
Braille and large print schedules are available in the Red Sox Ticket Office and at the Fan Information Booths at Gates B, D, and E. They can also be mailed out upon request by calling (877) RED-SOX9. Braille signage is located outside all elevators on each level.
Assisted Listening Devices are available to fans who may have hearing or visual impairments. The ALDs are located at the Fan Information Booths at Gates B and E. A $20 refundable cash deposit is required to use a device for the duration of the game. Should fans encounter any issues with the devices, they are encouraged to send a text message to 23215 with the keyword "security" to report any issues and receive assistance.
ATMs are located at (1) Gate E/3rd Base Concourse; (2) Gate A/Yawkey Way; (3) Gate D/Homeplate; (4) Gate B/The Big Concourse; and the (5) State Street Pavilion Level. All of these "Bank of America" ATMs are equipped with headphone jacks for enhanced audio capacity and signage in Braille.
Fenway Park has three main videoboards and several ribbon boards that display game and fan information.
All concession locations are accessible. Guests are welcome to speak to any uniformed staff member for additional assistance.
Guests are allowed to bring in special dietary food/beverage to the ballpark. Alcohol in any form is not allowed. Guests are encouraged to ask for the security supervisor at any gate before entering.
The best gates for pick up and drop off are Gate B and Gate D.
Guests should visit one of the Fan Information Booths located at Gates B, D or E for assistance with electrical outlets.
Elevators are located at Gates B, D, and E so fans are encouraged to check their ticket for the best entry gate.
Gate D has 3 elevators available that provide access to wheelchair spaces and seats located in the: infield grandstand, Green Monster, and infield roof box areas. Gate B has one elevator that provides access to wheelchair spaces in the right field grandstand, right field roof deck, and right field roof box areas. Gate E has one elevator that provides access to wheelchair spaces in the left field grandstand, Green Monster, and State Street Pavilion Level. There are escalators at Gate A that service the Dell Technologies Level and State Street Pavilion Level.
In the unlikely event of a ballpark evacuation, dedicated event staff are assigned to each accessible seating location and trained to assist in a safe and orderly evacuation. Fans are encouraged to call (617) 226-6411 to speak to security at any time. Fans can also text 23215 with keyword “security” followed by a message. In the unlikely event of a ballpark evacuation, designated event staff are assigned to each accessible seating location to assist in a safe evacuation.
All five entry/exit gates are accessible and fans are free to enter any gate with any ticket.
Below is a list of prohibited items at Fenway Park. Fans requesting special accommodations should reach out to Fan Services at (617) 226-6381 in advance or speak to the Security Supervisor at their gate of entry.
All persons, bags, and personal items are subject to inspection before entering Fenway Park. No bag or item larger than 16”x16”x8” will be permitted inside the Park.
Hard sided coolers, glass containers, cans, bottles (except sealed water bottles of 16 oz or less), alcoholic beverages, noise-making devices, illegal substances, firearms, flag poles, sign poles, brooms (or other similar props that may be dangerous or cause injury, knives, box cutters, pepper spray, Mace, any commercial audio/visual equipment, signs, costumes, clothing or item that may be deemed offensive.
Umbrellas are allowed inside Fenway Park but may only be used during an official rain delay Cameras and video cameras are permitted but cannot be used to reproduce the game and must not interfere with other fans' enjoyment of the game Fans will not be able to store any prohibited items at Fenway Park.
Fans are encouraged to send a text message to 23215 with the keyword "security" followed by a message.
The First Aid Station is staffed by Red Sox EMTs as well as doctors and nurses from Beth Israel Deaconess Hospital, the official medical provider to the Red Sox. Fans with injuries can receive emergency treatment at the First Aid Station on the main concourse level near section 12. Additional EMT teams are stationed in the back of Grandstand Section 17 and at the entrance to the Green Monster seating area.
The Boston Red Sox make every effort to preserve the family atmosphere and ensure that all fans are able to enjoy the game in comfort. For the convenience of our fans, ushers and security staff are posted throughout the ballpark. Any fan in need of assistance of any kind is urged to visit our Customer Service booths, where trained members are ready to assist. Customer Service booths are located at (1) the Big Concourse; (2) Gate D/Homeplate; (3) Gate E/3rd Base Concourse. Wheelchair Escorts are also available for guests that need assistance to and from their seats.
ASL interpreters are brought in on occasion for special pre-game ceremonies. The dates for the 2017 season are as follows:
The Yawkey Station is an accessible MBTA commuter rail train station located across from Fenway Park. There are two accessible MBTA green line stations (Kenmore and Fenway) located near the Park. Several MBTA bus lines stop in various nearby locations. For additional information, visit the Fenway Park Directions.
Fenway Park does not have a designated quiet room for each game. Each season we celebrate Autism Speaks for a specific game and make a quiet room available in the Champion's Club in right field. Fans with concerns for all other games should check in at one of the Fan Information Booths at Gates B, D or E.
There are accessible restrooms servicing all accessible seating areas. There are also designated family restrooms available at the Fan Information Booth at Gate E, behind grandstand section 18, next to the elevator in the Kid's Concourse, as well as on the State Street Pavilion Level (section 14 on level 4 and section 2 on level 5)
Fans with Service Animals should enter at Gate D. There is no designated pet relief area within Fenway Park however fans with Service Animals may exit and re-enter the park at Gate D.
All private suites on the Dell Technologies Level are accessible and have a private restroom. The day of game suites on level 5 are wheelchair accessible with public accessible restrooms nearby.
There are no public pay phones at Fenway Park. Fans may contact our ticket office by calling our TTY phone at (617) 226-6644.
Fans with disabilities may purchase tickets for ADA accessible seating by calling (877) RED-SOX9. Fans with hearing impairments may call our TTY phone at (617) 226-6644. Fans may also purchase tickets online at Redsox.com or in person at the Red Sox Ticket Office located at 4 Yawkey Way Boston, MA 02215. The Ticket Office is open Monday through Friday from 10 AM to 5 PM. Whenever possible, fans should purchase tickets at least 72 hours in advance of each game. The price levels for ADA accessible seating are equivalent to the prices for corresponding general ticket prices. Ticket and pricing information may be found in the Seating and Pricing section of Redsox.com.
Accessible water fountains are located on the main concourse level in right field and on the State Street Pavilion Level on the right field side.
Fans that need transportation assistance around Fenway Park can contact our Mobility Assistance Team at 617-226-6222. They can also request assistance in person by seeking out the nearest Fenway Park staff member. Mobility Assistance Team members are available to provide wheelchair escort services to and from any seating area. The wheelchairs at Fenway Park are only available for the purpose of transportation of fans to and from their seating location. Fans who require the use of a wheelchair for the duration of a game are welcome and encouraged to bring their own wheelchair. All other requests for assistance should be directed to our Fan Services Team. They can be reached at (617) 226-6831 and in person during events at the Fan Information Booths located at Gates B, D, and E.
The Boston Red Sox constantly strive to improve the accessibility of Fenway Park for all fans. Our mission is to provide the highest levels of service, warmth, and hospitality and create lasting memories for all who visit. We value your feedback, please contact Fan Services at email@example.com or 617-226-6831 with any comments or suggestions on how we can improve your experience. For ticket inquiries please contact the ticket office at 877-REDSOX9 or TTY 617-226-6644.