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Cubs Park A-to-Z Guide



ACCESSIBLE SEATING
Located in various sections throughout the ballpark, these seats are used to accommodate individuals with disabilities or those who have a difficult time reaching their seats. These tickets may be purchased in advance by calling 1-800-THE-CUBS, or by stopping by the Cubs Park ticket office during business hours and requesting accessible seating.

ANIMALS
Animals, except for services animals assisting visitors with disabilities, are not permitted.

AUTOGRAPHS
Time permitting, players and coaches may sign autographs up until 30 minutes prior to the game. Fans seeking autographs following the game may have the opportunity to find players on the designated player walkway from the ballpark to the home clubhouse, located outside the Home Plate Gate.

BABY CHANGING AREAS
Baby changing areas can be found in each restroom, including our family restrooms located throughout the ballpark. A changing area can also be found at First Aid, located directly behind section 111.

BANNERS AND SIGNS
Banners and signs are permitted in Cubs Park when the following guidelines are followed to ensure the safety and enjoyment of all fans. The times of display are limited to before the game, between innings and after the game. The Chicago Cubs reserve the right to confiscate banners/signs with an inappropriate message, those that are commercial in nature, those causing a disturbance and/or those obstructing sightlines. Banners/signs may never be mounted on sticks, wooden frames or any similar apparatus and may not be attached to any railings.

BOTTLES AND CANS
No glass bottles, cans or alcoholic beverages of any kind may be brought into Cubs Park. Hard-sided coolers and thermoses of any kind are not permitted into the ballpark. Water in unopened plastic bottles is allowed in the ballpark.

CAMERAS/VIDEO EQUIPMENT
Visitors are welcome to bring video and still cameras into the ballpark; however, tripods are not allowed in the seating areas. Recordings may be used for personal viewing only. Any other use distribution or commercial use is prohibited. Fans may not distribute any copyrighted game information without permission of the Chicago Cubs.

CHILDREN'S TICKETS
Fans ages 2 and under are admitted to Cubs Park without a ticket, provided they are seated on the lap of a parent or guardian.

CODE OF CONDUCT
In conjunction with the Office of the Commissioner of Baseball, the Chicago Cubs are committed to keeping Cubs Park a safe, comfortable and enjoyable environment for all fans. Our associates have been trained to proactively intervene where necessary to respond to unacceptable behavior such as:
• Unruly behavior including but not limited to foul/abusive language or obscene/ threatening gestures, fighting, taunting or making threatening remarks;
• Intoxication or other signs of impairment related to alcohol consumption or any illegal drug;
• Smoking in any form, including electronic cigarettes;
• Displays of affection not appropriate in a public, family setting;
• Obscene or indecent clothing or signs;
• Any disruption of the game or event, including throwing of objects or trespassing on the playing field or in other restricted areas;
• Sitting in a location other than the guest's ticketed seat; or
• Entering the field of play as prohibited by law.

Any guest not adhering to the above code or behaving in an unruly manner may be subject to removal from Cubs Park. The Chicago Cubs and Cubs Park reserve the right to determine what is unruly or unacceptable behavior and to take any and all actions permitted by applicable law, including without limitation removal and prosecution.

Prohibited actions on Cubs' property include, but is not limited to the following:
• Possessing a weapon of any kind;
• Possessing substances prohibited by the Arizona Controlled Substances Act;
• Selling food, beverages, promotional items or merchandise of any kind or reselling of event tickets without the express written consent of the Chicago Cubs;
• Panhandling;
• Failure to follow the direction or reasonable requests of Cubs Associates;
• Wearing masks or costumes which obscure or cover the face (except as part of a promotion approved by Cubs in writing in advance); or
• Violating local open liquor container laws.

Violators may be removed from Cubs Park property and/or prosecuted.

CREDIT CARD POLICY
MasterCard is the preferred card of the Chicago Cubs. American Express, MasterCard, Discover and VISA are accepted at Cubs Park box offices and gift shops, as well as all concession stands.

DIRECTIONS
From the North:
• Take AZ 101 loop South to East AZ 202
• AZ 202 loop East to Exit 10 (Dobson Road)
• Entrance to parking lots is about 800 feet on the right-hand side

From the South:
• Take AZ 101 loop North to East AZ 202
• AZ 202 loop East to Exit 10 (Dobson Road)
• Entrance to parking lots is about 800 feet on the right-hand side
OR
• Take AZ 101 loop North to exit 52 (Rio Salado Parkway)
• Merge onto N. Price Road
• Make a right (east) off of exit, onto Rio Salado Parkway
• Ballpark is 0.7 miles past exit on the left-hand side

From the East:
• Take AZ 202 loop West to exit 10 (Dobson Road)
• Take exit 10 left as it becomes Dobson Road
• Entrance to parking lots is 0.4 miles on the right-hand side

From the West:
• Take AZ 202 loop East to exit 10 (Dobson Road)
• Entrance to parking lots is 0.4 miles on the right-hand side

For more information, please visit the Transportation page.

DRINKING FOUNTAINS
Drinking fountains are located all throughout the ballpark, outside each restroom location.

ELEVATORS
Public elevators are located just inside the Home Plate Gate, on the southwest side of the facility, as well as underneath the party deck on the north side of the facility. Both elevators are available for use by the general public; however, disabled individuals have priority status.

EMPLOYMENT
The majority of jobs are part-time, with work shifts based on our game schedule. Please check up-to-date postings at www.cubs.com/jobs.

FAMILY RESTROOMS
Family restrooms are located all throughout the ballpark. They can be found in the concourse behind sections 112 and 120, in left field, and on all three party deck levels.

FAN SERVICES KIOSK
Our Fan Services kiosk is located just inside the First Base Gate. Services provided include answers to fan questions, ballpark food locations, directions and more. Fans may also share their feedback here regarding their experience at Cubs Park and obtain pocket schedules.

FIREARMS AND WEAPONS
No firearms or other weapons are allowed on Cubs Park premises.

FIRST AID
The First Aid station is located near the Home Plate Gate, behind section 111. Fans in need of first aid may ask an usher, security guard or Cubs staff member to request First Aid personnel.

FOUL BALLS AND HOME RUN BALLS
Fans are permitted to keep foul balls and home run balls hit into occupied seating areas as souvenirs. However, fans must not enter the playing area to retrieve balls or otherwise interfere with balls still in play. All fans, especially those sitting along the foul lines in the box seats, are cautioned to stay alert for hard-hit foul balls or bats that might leave the field of play. Ticket holders assume all risks and dangers incidental to the game of baseball, whether occurring prior to, during, or subsequent to the actual playing of the game including (but not exclusively) the danger of being injured by or in connection with any thrown or batted ball. The Chicago Cubs are not liable for resulting injuries. The Chicago Cubs cannot be held responsible for the conduct of other guests when attempting to obtain a foul or home run ball.

GATES
There are four designated gates at Cubs Park. Their locations are as follows:
• Center Field Gate - North side of the facility
• Right Field Gate - Southeast side of the facility
• First Base Gate - South side of the facility
• Home Plate Gate - Southwest side of the facility

GATES OPEN
Cubs Park gates open two hours before the scheduled start time of the game.

LOST AND FOUND
Any items found at Cubs Park should be turned in to the Cubs security office located behind section 111. If the item isn't located during the game, fans may call the next day to check if the item was found.

LOST PARENTS/FOUND CHILDREN
Children who have lost their parents will be escorted by a staff member to the Cubs security office located behind section 111. Parents who have lost their children may come to the Fan Services kiosk to locate their child.

MERCHANDISE The official Cubs team store featuring Cubs merchandise can be found inside the Right Field Gate, on the southwest side of the facility. Additional souvenir shops are located behind home plate and in center field.

OVATIONS
Ovations Food Services proudly manages the food, beverage and merchandise sales at Cubs Park. For guest convenience, there are six concession stands, as well as multiple portable cart outlets located throughout the ballpark.

Ovations is a member of the TEAM Coalition (Techniques for Effective Alcohol Management), which is an alliance organization made up of sports and entertainment facilities, concessionaires, stadium service providers, beer industry, broadcasters, governmental traffic safety experts and others committed to promoting responsible drinking and positive fan behavior at sports and entertainment facilities. All Ovations service employees are trained on TEAM service standards.

PARKING
Parking for all games at Cubs Park is available at $7 per vehicle. Buses and RVs will be charged $14. General lots are located to the east of the ballpark. Spots are available on a first-come basis.

PROHIBITED
Fans are prohibited from bringing the following items into Cubs Park:
• Alcohol
• Bags (exceeding 16" x 16" x 8")
• Brooms
• Cans and glass containers
• Folding chairs
• Hard-sided coolers
• Illegal drugs
• Inflatables (such as beach balls)
• Laser pointers
• Nets
• Noise makers
• Non-factory sealed plastic containers
• Thermoses
• Umbrellas
• Weapons

All fans seated on the outfield berm must be seated directly on the grass, or a blanket. No chairs are allowed. All bags are subject to inspection. To ensure fan safety, the club reserves the right to refuse admittance of any item deemed hazardous or suspicious, including any item capable of being used as a projectile.

RADIOS/TELEVISIONS
Hand-held radios and small televisions are welcome at Cubs Park as long as they do not interfere with other guests' enjoyment of the game. Please be considerate by using a low volume or headphones. Cubs Park staff reserves the right to ask any guest to discontinue the use of such devices.

RAIN CHECK POLICY
Retain possession of your ticket. Should the ticketed game not progress to or beyond a point of play constituting a regulation game, your game ticket will act as a rain check for a future game at Cubs Park. The ticket will act as a rain check and must be exchanged prior to the day of the new game. This ticket will be honored for a ticket of equal value (subject to availability) for any 2014 Cubs Park Cactus League game. Complimentary tickets may not be exchanged and are subject to the issuer's discretion. The exchange is subject to any conditions of the original sale. There will be no refunds or exchanges for games canceled after they have reached a point of play constituting a regulation game. Refunds for game not reaching official designation are up to the discretion of the Cubs Park management. Dowload the refund request form.

RE-ENTRY
With the exception of fans who have had their hands stamped in order to smoke outside the gates, there is no re-entry allowed at Cubs Park. Upon exiting the park for any reason, fans are unable to return.

RESTROOMS
Women, men, and family restrooms are located throughout Cubs Park. Restrooms can be found behind sections 103, 112, 119, 120, behind the left field and right-field seating areas, and on all three party decks. All family restrooms are equipped with infant changing tables.

SMOKING
Smoking is strictly prohibited in Cubs Park. Fans wishing to smoke can get hands stamped at the Center Field and First Base Gates. They will then be given up to 10 minutes to smoke in the designated area just outside the gate.

TAILGATING POLICY
Tailgating is permitted in all parking lots. Lots will open five hours before the start of the game. Spots are available on a first-come basis. Tailgating in ballpark lots is restricted to the guest's own parking space, either in front of or behind their vehicle. Tailgating cannot block multiple spaces or roadways.

TEAM STORE
The official Cubs Team Store is located at our Right Field Gate. Store hours are 10 a.m. to 5 p.m., Monday to Saturday.

TICKET SALES
The Cubs Ticket Office is open 10 a.m. to 5 p.m., Monday through Saturday, as well as Sunday game days.

Will Call - Will Call tickets may be picked up from the Cubs ticket office at any time during the office hours listed above. Fans with questions about tickets should call 1-800-THE-CUBS.

VALID TICKETS
To avoid problems with counterfeit, stolen, void, or inflated price tickets, purchase tickets only at the Cubs Park Box Office or from a licensed outlet.

WHEELCHAIR SERVICE
Cubs Park has a limited number of wheelchairs available to assist guests. If wheelchair service is needed to transport a guest to a seat location or back to one of the gates at the conclusion of the game, please notify a Cubs Park employee for assistance. Due to the limited number of wheelchairs, these can only be used to transport guests and cannot be rented or borrowed to sit in while watching the game. Please be aware that wheelchairs are assigned on a first-come, first-served basis. Therefore, during periods of heavy volume, guests may be asked to wait until a wheelchair becomes available to transport them either to their seats or back to the gates. Please see the nearest Cubs Park representative in the event of a medical emergency in which wheelchair service is needed.

WILL CALL
Please refer to the Ticket Sales section in this guide for more information.

WORKOUTS
Though practice times vary on non-game days, they often begin at 9 a.m. and run until approximately 12:30 p.m. Fields 3-6 on the far west side of the complex have open access to the public and are a great opportunity to watch batting practice and various other workouts. Parking is available adjacent to these fields. There will not be a charge for parking on days in which there are only workouts.

Spring Training Insider