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My Cubs Tickets

With My Cubs Tickets, your Online Ticket Manager, you can easily manage your season tickets from a secure and convenient location on Cubs.com.

Have a question? Check out our Frequently Asked Questions »

What you can do with My Cubs Tickets:

• View a list of all your Chicago Cubs tickets from one online location.
• Use the My Account Tab to update your account information including password, credit card information, e-mail confirmation preferences, etc.
• Sell your tickets on StubHub to other fans when you can't use them. (Subject to resale permission)
• Share your tickets with friends, family, colleagues or whomever you like with Ticket Transfer.

What you cannot do with My Cubs Tickets:

• Update or modify any contact information on your account (i.e. address or email updates).
• Exchange your tickets for other seating, such as ADA seating (Please call 773-404-4080).
• Transfer or post your tickets for sale within 2 hours of the game.

Why you should use My Cubs Tickets:

What is the To Do List?

The "To Do" List is the communication network within your My Cubs Tickets account. It is the first thing you'll see when you login and the first thing you should review.

"To Do" Items:

• Process your season ticket renewal
• Accept or decline ticket transfer offers

How to Renew Your Season Tickets:

If you have season tickets to renew, you will be presented with your ticket package in the "To Do" List. If you have more than one set of tickets, you will see a list of your ticket packages.

1. Click the package that you wish to renew.
2. Review the tickets to ensure that they are the seats you want to renew.
3. Select any credits that you may have with the Cubs and apply them to your account.
4. Choose your payment option.
5. Click Continue.
6. Select the method of payment.
7. Enter your credit card information.
8. Select Continue to complete your ticket renewal.

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Using Your My Tickets Inventory Manager

My Cubs Tickets Inventory Manager is the database of your My Tickets account. From the My Cubs Tickets page, you'll be able to view, manage and track all activity associated with your entire Chicago Cubs ticket inventory.

How to Use Your Inventory Manager:

1. Click the My Tickets tab
2. Select a month to view the list of upcoming games for which you currently hold tickets in your Cubs account.
3. Click on any game to see a list of the seats that you hold for that event.
4. To refresh the inventory for a game, select the check box next to the game and click the refresh button.

Ticket Transfer

Ticket Transfer allows you to share selected tickets from within your Inventory Manager with your friends, family, colleagues or whomever you wish.

To Transfer Your Tickets:

1. Select the My Account tab. You must use a credit card that matches your account address to transfer tickets.
2. From the My Cubs Tickets Page, select a game and check the tickets you wish to transfer.
3. Click Transfer.
4. Select a recipient to receive the tickets. Use the convenient drop down list of recipients that you have previously entered, or enter a new recipient.
   1. To add a new recipient, enter the person's full name and e-mail address in the boxes provided.
5. Type a personal message to the recipient, up to 255 characters, in the space provided.
6. Click Transfer. The Recipient will receive an e-mail with your personal message and instructions on how to accept or decline the tickets.
7. If this is your first transfer offer, you will be prompted to enter a credit card to store on your account if you have not already done so. You will be charged $2.00 per ticket for each transfer that is accepted. If a transfer is declined there will be no charge. You may change your transfer credit card at any time in My Account tab.
   1. Please note that your recipient will not be charged unless they change the method of delivery from Print at Home to Will Call.
8. A transfer offer may be cancelled at any time before it is accepted.
9. When the transfer is initiated, your recipient will receive an email offer to digitally transfer tickets to their account.
   1. Upon clicking the link contained in the email, they will have the option of logging into an existing account or creating a new account.
10. If the recipient accepts the tickets, you will receive an e-mail confirmation along with a personal message from the recipient. Your original tickets will no longer be valid for entry to the selected game.

If the recipient declines the tickets, you will receive an e-mail confirmation along with a personal message from the recipient. Your original tickets will remain valid.

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How to Accept or Decline a Ticket Transfer offer:

If someone has offered to digitally transfer tickets to your account, you will receive an e-mail from the sender with a link to accept or decline the ticket offer in your "To Do" List.

1. Click on the ticket offer that you have received.
2. Enter a personal message to the sender in the space provided (optional).
3. Select Accept if you would like the tickets
4. Select Decline if you are unable to use the tickets.
5. An e-mail with your personal message will be sent to the person that offered the tickets along with notification of your acceptance or declination.
6. If you accept the offer, the tickets will appear in your Inventory Manager.

 

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