The Cleveland Indians launched several initiatives to help ensure the safety of fans, players, and the employees of Progressive Field. These initiatives include:
The following items will be permitted into Progressive Field:
Banners Fans are permitted to bring and display banners as long as they do not interfere with the game or block the view of other fans. Banners are not to include obscene, political, or commercial messages. The Cleveland Indians reserve the right to determine the acceptability of the content of the banner. Banners may be hung from the face of the Upper Deck in front of 400 sections. Banners and signs may not be hung in the Premium Seating areas (Suites & Clubs). The Cleveland Indians reserve the right to remove any sign or banner from the ballpark.
Bottled water Fans are permitted to bring in through the gates a single, factory sealed bottle of water that is 20 ounces or less.
Cameras and video recorders are permitted providing that their use does not interfere with the game or the fans enjoyment of the ballgame. Tripods are not permitted. Fans not adhering to this policy shall be asked to comply. If the fan refuses, he/she shall be asked to cease using the camera / video camera. After one warning, the Fan shall be escorted from the Ballpark. Any resale of photography or video for commercial or personal purpose is prohibited. The team name, logos, and player likenesses are copy-righted material. All cameras and equipment bags are subject to inspection.
Cell Phones and similar devices are permitted and may be used as long as they do not interfere with the game or other Fans' enjoyment of the game. Employee use of cellular phones is not permitted in the work areas unless authorized by your department Supervisor. Employees may use their phone in designated break locations during their assigned breaks only.
Service Animals are permitted into the Ballpark to assist guests with disabilities. Animals must be trained and certified.
Small single serving juice boxes and food items are permitted into the ballpark and are subject to inspection
Small bags (e.g. purses) and soft-sided coolers are permitted into the Ballpark and are subject to inspection
Strollers are permitted to be brought into Progressive Field. Fold-up type strollers must be stored beneath the seat or checked during game. Strollers that cannot be placed beneath a seat must be checked at any Gate or at a Fan Services location. It is important that strollers are not placed in an aisle or block access to an aisle.
Umbrellas personal sized defined as covering one person in the open position, may only be opened in the event of a rain delay and when tarp is covering the playing field.
Whiskbrooms or Inflatable Brooms are permitted into the Ballpark
The following items are NOT permitted into Progressive Field:
Action Sports Equipment included but not limited to skateboards, roller blades, scooters and roller skates
Alcoholic Beverages and Illegal Drugs
Bags exceeding the maximum size of 16x16x8 inches
Brooms although whiskbrooms or inflatable brooms are permitted
Butterfly Nets or any other kind of net that could interfere with play on the field
Cans, Glass, Squeeze Bottles, and Thermos Bottles
Electronic Cigarettes, "E-Cigarettes," Vapor Cigarettes, or any device that mimics smoking
Food and Beverages of any sort are not permitted to enter the Premium Seating areas, which include Suites, Time Warner Club, Collection Auto Club, and Terrace Club.
Poles and / or sticks
Large Bags and Hard Sided Coolers
Laser Pointers and similar items are prohibited. In addition to the safety issues that these devices pose, they also interfere with both the play of the game and other fans' enjoyment. Anyone who is observed using a laser pointer will need to either leave the Ballpark or allow the device to be confiscated and destroyed. Any laser pointer which is confiscated will not be returned.
Age for Admission without a Ticket
Children who have not yet reached their 3rd birthday do not need a ticket to enter Progressive Field. They must be seated on a parent or guardian's lap.
Beer & Alcohol Sales
No alcohol or illegal drugs may be brought into Progressive Field. Anyone observed breaking the law, such as drinking underage or using illegal drugs, will be subject to immediate ejection and criminal prosecution.
With the exception of the Collection Auto Club, Time Warner Club Lounge and Terrace Club Dining Room and Bar, all beer and alcohol sales at Concession Stands and in the Seating Bowl concludes after the end of the 7th inning (prior to the start of the 8th inning) or three (3) hours after the scheduled start of the ballgame, whichever is earlier. Service can, however, be stopped at any time at the discretion of Indians Management.
Fans may request player autographs in Sections 125-134 and 169-175 up to 45 minutes before the game
The Cleveland Indians donate all promotional and game-used items to Cleveland Indians Charities-sponsored programs. For information, contact the Cleveland Indians Community Outreach Department at 216-420-HITS
Entry to the Ballpark
All persons ages 3 and over must have a ticket to enter Progressive Field. Cans, glass or plastic beverage containers, cups, squeeze bottles, and thermos bottles are not permitted into the Progressive Field. Small single-serving juice boxes, one twenty (20) ounce or less factory sealed bottle of water (one per person), and food items can be brought into the Ballpark. However, those items are not permitted to be brought into the Premium Seating areas (Suites, Time Warner Club Seats, Collection Auto Club, and Terrace Club). In support of our Alcohol Management Policy no alcoholic beverages may be brought into the Ballpark. Small bags (e.g. purses) and soft-sided coolers will be inspected before they are permitted into the Ballpark. No bags exceeding the maximum size of 16x16x8 inches are allowed into the Ballpark. No horns, air horns, bugles, cowbells, bats or any other type of noisemakers are permitted at Progressive Field. Such objects will be confiscated. Personal sized umbrellas are permitted. This is defined as an umbrella in the open position that covers one person. The acceptable size would be approximately a 24"-30" span. Umbrellas may only be opened in the event of a rain delay and when the tarp is covering the playing field.
Abusive or inappropriate language or conduct deemed disorderly, unruly or disruptive including inappropriate dress may constitute grounds for ejection. The solicitation of contributions and / or the distribution of literature on Progressive Field is prohibited.
Fans are not to interfere with the game in play. Any Fan doing so shall be ejected from the Ballpark. Any Fan venturing onto the playing field will be arrested, ejected from the Ballpark and prosecuted. Ballpark Security and / or Cleveland Police Department officers will apprehend any Fan observed on the playing field. Major League Baseball rules require that fans not go onto the playing field, throw objects onto the playing field, or interfere with balls in play. Home run or foul balls hit into the stands may not be thrown back onto the playing field.
Gate Times (Subject to Change)
|FIRST PITCH||Gate C & Kids Clubhouse||Premium Seating||Gates A & D|
|7:05pm / 7:15pm FRI-SAT||4:30pm||5:30pm||5:30pm|
For 7:05pm, 7:15pm and 1:05pm Sunday games the ballpark will open early for batting practice viewing and access to Kids Clubhouse. Entry for the early opening is Gate C and the East Pedestrian Bridge from the Gateway East Garage.
For 7:05pm and 7:15pm games, the 5:30pm early access for the Premium Seating areas is available at Gate C, East Pedestrian Bridge, West Pedestrian Bridge, and the Larry Doby Way Terrace Club Lobby entrance.
In Case of Emergency In the event of an emergency situation which causes a delay of the game or an evacuation of the Ballpark, please direct your attention to the scoreboard and listen for announcements on the PA system. Staff and Security will also provide direction.
Paging Requests for paging are only honored when a situation has been confirmed to be of an extreme medical emergency. Incoming calls with requests for paging Fans attending the game will be fielded by a Fan Services team member or Fan Services representative to determine if it is an emergency. If the situation can be verified via a return call to a physician, medical faculty, police or fire department, a message will be delivered to the Fan at his/her seat location, if known. If necessary, The Fan Services Supervisor can request a Public Address System announcement, asking the Fan to report to Fan Services.
Premium Seating Access Only fans ticketed for Premium Seating areas are permitted access to the Premium Seating areas of Progressive Field. Fans may access these areas via lobbies adjacent to ramps, stairs, escalators, or elevators. Time Warner Club Seat fans will receive a wristband upon entrance to the Club Lounge to allow them to partake in the all-inclusive food and beverage program. Club Seat Ticket Holders will be required to show their wristbands at entrances and food service locations. Collection Auto Group Club Members will have their ticket marked and receive an ink hand stamp upon entry for Collection Auto Club access.
Re-Entry Fans needing to exit and re-enter Progressive Field must do so through a dedicated gate at Gate A. Their game ticket or seat locator will be scanned upon exit. To re-enter the Ballpark, fans will enter through the security checkpoint and turnstiles where their ticket or seat locator will be re-scanned. During the games in which a gate giveaway is taking place, fans leaving the exit gate will have their ticket scanned and marked so that they may not receive multiple promotional items.
Regulation Game / Rainout / Curfew The right to start, delay, or terminate a game become the sole responsibility of Umpire-in-Chief after the Managers have exchanged line-up cards at Home Plate. A game is considered a Regulation if 5 innings have been completed or 4 ½ innings have been completed and the Cleveland Indians are winning. If a game is postponed prior to being a regulation game, Fans should hold on to their tickets. Fans will be instructed as to the details of the postponement (e.g. rescheduling, refunds, etc.). Details of the Cleveland Indians Rainout Policy can be obtained at the Fan Services Booth at Section 153 or Section 550.
Resale of Tickets The resale of game tickets at any price is prohibited in and around Progressive Field. Violators are subject to arrest and prosecution by the Cleveland Police Department.
Smoking In accordance with the laws of the state of Ohio, Fans are not permitted to smoke or use tobacco products anywhere on Progressive Field Property. Electronic Cigarettes, "E-Cigarettes," Vapor Cigarettes, or any device that mimics smoking are also prohibited. Progressive Field is a non-smoking facility. Fans may use the re-entry available at Gate A to smoke outside of the ballpark.
Stay Alert Watch for baseballs, bats and / or broken bats entering the stands. Fans may keep any baseballs hit into the stands.
Suspicious Packages / Items All suspicious packages or items should be reported immediately to Cleveland Police. Under no circumstances should this type of communication be transmitted via cellular telephone or radio.
Wheelchairs Wheelchairs are available at all Gates on a first-come, first-serve basis. Wheelchairs are provided as transportation for fans with disabilities. Wheelchairs may not be kept at the seat location during the game. Wheelchairs can be requested to transport Fans from their seat location to a gate by notifying Fan Services. Wheelchair reservations are not accepted; requests are provided on a first come first served basis.
Major League Baseball has developed a Universal Code of Conduct for all Major League Ballparks. The Cleveland Indians are committed to creating a safe, comfortable and enjoyable ballpark experience. Our game day staff will proactively intervene to support an environment where:
To report any issues or disturbances at Progressive Field or to ask a question:
Option 1: Email email@example.com with a brief description of the issue and where the problem is occurring (Section / Row / Seat). If you would like us to contact you by phone to follow up, please include your mobile phone number.
Option 2: Call 216-420-4200 to talk to Fan Services
Option 3: Tweet #IndiansGuestServices or #IndiansFanServices (only monitored when gates are open)
Option 4: Text Indians followed by a space and then your question or concern to 69050 (only monitored when gates are open)
Option 5: Text message 216-539-5696 (only monitored when gates are open)
These seating areas must be evacuated before the start of postgame Indians fireworks shows:
Homerun Porch, Bleachers, Heritage Park, Market Pavilion, Rigid Jobsite Bar, Sections 101-103, 170-179, 303-304, 504, 570-577. Additional sections may also be evacuated depending on weather conditions.