Below is an advertisement.

Rainout Refund/Exchange Policy

RESCHEDULED GAMES

Fans are encouraged to save and utilize their tickets to postponed games to use for the make-up game. If necessary, fans can instead exchange tickets to an available game as designated by the Indians. All Seating is subject to availability.

Following policy applies when game is:

  1. Rescheduled to an open day
  2. Day/Night Split Doubleheader(two separate games on the same date)
  • All tickets are valid as is for the rescheduled game. You will need your ticket for entrance to the rescheduled game.
  • All seat locators do not need to be saved. You can scan your ticket or smartphone at the gate for entry to the rescheduled game.
  • In the event you cannot attend the rescheduled game, you may EXCHANGE your ticket to one of two designated games during the same season.
  • Full or Partial Season Tickets can be exchanged for another game if necessary to one of two designated games during the same season. The exchange must take place online through My Indians Tickets, by a specified date. If postponed ticket is not exchanged within given deadline, it will appear as an unused ticket in the normal Ticket Exchange process through Tribe Rewards. Please note that exchanges through Tribe Rewards are subject to the normal points redemption process.
  • Suite tickets are valid for the makeup game. In the event you cannot attend the rescheduled game, please contact your Indians Premium Representative.
  • The Infiniti Club tickets are valid for the makeup game. In the event you cannot attend the rescheduled game, please contact your Indians Premium Representative.
  • Group tickets can be exchanged for one of two designated games, and exchange should be facilitated by the Group Sales Account Executive.
  • Ticket buyers who purchased by Phone or on Indians.com will receive an email with further details on how to exchange for one of two designated dates, if necessary. Exchanges will occur online through My Indians Tickets.
  • Tickets Purchased at the Progressive Field Box Office or Progressive Field Team Shop can be exchanged if necessary for one of two designated games. The exchange should take place at the Progressive Field Box Office or Team Shop.
  • District Tickets can be exchanged if necessary for one of two designated games. The exchange must take place at the Progressive Field Box Office.
  • Tickets purchased at a Progressive Field Ticket Kiosk can be exchanged if necessary for one of two designated games. The exchange should take place at the Progressive Field Box Office.
  • Tickets purchased through Stub Hub are valid for the rescheduled game.

Following policy applies when game is:

  1. Rescheduled to a Traditional Doubleheader(two games for the price of one)
  2. The Postponed Game is not Rescheduled
  • Full or Partial Season Tickets can be exchanged for a ticket that is valid to both doubleheader games subject to availability. If the game is rescheduled for the same homestand, exchange must take place at the Progressive Field Box Office. If the game is rescheduled for a future homestand, exchanges must be made online through My Indians Tickets. Those unable to attend the designated doubleheader date will be eligible to exchange for select future dates through My Indians Tickets, or through their Tribe Rewards account.
  • Group Tickets can be exchanged for a ticket that is valid to both doubleheader games, based on availability, by contacting a Group Sales Representative at 216-420-HITS.
  • Ticket buyers who purchased by Phone or on Indians.com can exchange tickets for tickets that are valid to both doubleheader games at the Progressive Field Box Office, or may exchange for a future game, if necessary. An email will be sent with further details on how to exchange for a one of two designated dates, if necessary.
  • Tickets Purchased at the Progressive Field Box Office or Cleveland Indians Team Shops can be exchanged for the doubleheader in person at the Progressive Field Box Office, or may exchange for one of two designated games, if necessary.
  • District Tickets can be exchanged for the double header in person at the Progressive Field Box Office, or may exchange for one of two designated games if necessary, subject to availability.
  • Tickets purchased at a Progressive Field Ticket Kiosk can be exchanged for the doubleheader in person at the Progressive Field Box Office, or may exchange for one of two designated games, if necessary.
  • Tickets purchased through StubHub can be exchanged for the doubleheader in person at the Progressive Field Box Office, or may exchange for one of two designated games, if necessary.
  • Tickets purchased through other third party vendors are only valid for makeup games scheduled for new dates, and cannot be used for traditional doubleheaders or additional exchange dates.