Please adhere to the following guidelines so that all fans may enjoy their experience at Guaranteed Rate Field.
In an effort to ensure the safety of all, guests entering Guaranteed Rate Field will enter through upright metal detectors and all carry-in items will be searched. To allow for these security measures, guests are encouraged to arrive at the ballpark early. Our gates open 90 minutes prior to the first pitch (Opening Day the gates open 2 hours prior to first pitch).
Here are some helpful hints to allow for easier access into the ballpark:
When approaching the walk-through metal detectors, please remove cell phones, cameras, tablets, laptops and other large metal objects. Please do not remove any jackets, belts, coins, wallets, watches, or other objects of similar size. It is illegal for anyone to enter or attempt to enter the ballpark with a firearm, regardless of permit.
For the comfort and security of all our guests, we do not allow fans to enter Guaranteed Rate Field with hazardous or disruptive items. Samples of items that are not permitted into the ballpark include selfie sticks, boom boxes, inflatable balls, Frisbees, laser pointers, fireworks, footballs and weapons of any kind.
All bags, purses, fanny packs and backpacks 16x16x8-inch or smaller are permitted and subject to search upon entry and within the ballpark. Soft-sided coolers and soft-sided briefcases are permitted. Hard-sided coolers and briefcases, ice packs and cooler inserts are not permitted.
Please adhere to the guidelines so that all fans may enjoy their experience at Guaranteed Rate Field.
Guaranteed Rate Field will be free from foul/abusive language or obscene gestures by guests.
Intervention with an impaired or intoxicated Guest will be handled in a prompt and safe manner.
Our Guests' experience will not be disrupted by unruly actions or behavior of others, including unauthorized persons entering the playing field.
Guests will show their tickets when requested and sit only in their ticketed seats. Guests holding tickets for the Upper Level must remain in the Upper Level.
Guests should refrain from wearing indecent clothing or otherwise detracts from the experience of other guests.
The use of any tobacco products of any kind (smoking electronic cigarettes and smokeless tobacco) is strictly prohibited in Guaranteed Rate Field pursuant to the Smoke-Free Illinois Act 95-0017.
Per MLB policy, drones are strictly prohibited on Guaranteed Rate Field and White Sox property, including parking lots.
Anyone not adhering to our polices is subject to ejection from the park or arrest.
If a guest experiences difficulties with other guest(s) in the ballpark or is in need of assistance for any other issue (medical, security, etc.), they are encouraged to use their mobile phone to anonymously text RISEABOVE to 244769 (CHISOX). A reply message will be sent to your phone by our Command Center personnel and the appropriate staff member will be dispatched to the appropriate location as needed. Standard text messaging rates may apply.