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Season Ticket Holders

Astros Memories

The Houston Astros are excited to offer our Season Ticket Holders a brand new mobile-phone-based benefits package which will allow you to customize your experience at Minute Maid Park. Whether it is upgrading your seat to a different area of the ballpark, watching the Astros take batting practice from the field, or taking an exclusive behind-the-scenes tour, you can now redeem "Memories" through the MLB.com Ballpark application for iOS and Android devices.

MLB.com Ballpark

Seat Upgrades
All fans attending Minute Maid Park home games have the opportunity to upgrade their seats by using the MLB.com Ballpark app for iOS and Android smartphones. Sign up to receive notifications on game days by clicking the Seat Upgrades tab below.

As a Season Ticket Holder, you are already set up with Memories which can be found by registering your smartphone with the MLB.com Ballpark application using the primary email address that is associated with your Season Ticket account.

Exclusive Astros Memories are constantly being added and will vary from game to game so make sure to check the app frequently!


View screen shots of the Astros Memories process when you click on the "STH Exclusive Memories" portion of the MLB.com Ballpark App.


STEP 1: Open the MLB.com Ballpark app and tap on Astros Memories

Astros Memories - Step 1

STEP 2: Register using the email tied to your Astros Season Ticket Holder Account.

Astros Memories - Step 2

STEP 3: Create or enter your PIN.

Astros Memories - Step 3



STEP 4: Select an Astros Memory for your upcoming game.

Astros Memories - Step 4

STEP 5: Preview your Memory and select redeem.

Astros Memories - Step 5

STEP 6: Checkout using your Memories points balance.

Astros Memories - Step 6



STEP 7: View your Memory and follow any necessary gameday instructions.

Astros Memories - Step 7

STEP 8: Have an Astros staff member verify Astros Memory upon redemption.

Astros Memories - Step 8
 

View your Astros Memories Point Balance


STEP 1: Register using the email tied to your Astros Season Ticket Holder account.

Astros Memories - Step 1

STEP 2: Create or enter your PIN.

Astros Memories - Step 2

STEP 3: Tap the "X" button at the top right of the card.

Astros Memories - Step 3



STEP 4: Tap the "Profile" button.

Astros Memories - Step 4

STEP 5: View your current Astros Memories points balance.

Astros Memories - Step 5
 

Where can I get the MLB.com Ballpark App?
This smartphone application is available for free.
Download Now


How and when can I view available Astros Memories?
All available Astros Memories are housed in the MLB.com Ballpark application for iOS and Android users. They are released as early as 24 hours to every game at Minute Maid Park. Astros Memories are subject to availability and are always changing, so please make sure to visit your MLB.com Ballpark App often.


I don't have an iPhone or Android smartphone. Can I still take part in Astros Memories?
Yes. You can still access Astros Memories through your personal Account Manager. Please call the Season Ticket Services Team at (713) 259-8300.


Can I purchase more Astros Memories credits?
No, at this time you cannot purchase additional Astros Memories credits.


Do Astros Memories credits roll over to the next season?
No, they do not, so make sure to use your credits in 2015!


Great! I have redeemed a memory with my credits. Now what?
Follow the prompts after you confirm your redemption to find out where you need to go to redeem your memory.


I redeemed a memory credit early, but cannot make it to the game.
To make sure that a Season Ticket Holder can utilize all Astros Memories, please make sure to only redeem experiences that you can attend. If you have any issues please call the Season Ticket Services Team at (713) 259-8300


I secured a postgame memory, but my battery is dying. Help!
Please visit the Season Ticket HQ on the Main Concourse behind homeplate for assistance

How to Gift or Transfer your Astros Memories on the MLB.com Ballpark App.


STEP 1: Redeem an Astros Memory using your points balance.

Astros Memories Transfer Points - Step 1

STEP 2: : Tap the "Transfer" button at the bottom of the screen.

Astros Memories Transfer Points - Step 2

STEP 3: Enter the email address of the person who will receive the Astros Memory.

Astros Memories Transfer Points - Step 3



STEP 4: Once complete, the Astros Memory will be removed from your device and emailed to your recipient.

Astros Memories Transfer Points - Step 4