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Digital Ticket Management

Forwarding/Recall

1. Log in to your My Astros Tickets account

2. Select the My Ticket Inventory button

3. Select Forward Tickets from the Ticket Action dropdown menu

4. Select the event(s) and seat(s) you would like to forward

5. Click a friends name from the friend's list or add a new friend

6. Click Continue and add an optional personal message, then select Forward Tickets

7. A confirmation will appear stating successful delivery of the tickets

In addition to Forwarding ticket holders have the ability to Recall Tickets after a Forward has been completed.
1. While logged in to My Astros Tickets click the My History tab, choose Forwards and click the Forward ID that con-tains the ticket(s) you want to recall

2. Select the ticket(s) you want to recall and click Recall Tickets

3. Enter an option message to your friend and click Recall Tickets to complete the recall

4. The ticket(s) will be available immediately on your account to manage


Printing
1. Log in to your My Astros Tickets account

2. Select the My Ticket Inventory button

3. Select Print Tickets from the Ticket Action dropdown menu

4. Select the event(s) and seat(s) you would like to print

5. Continue through the confirmation screens and select the Print Tickets button

6. A new window will pop up with the printable ticket, followed by another window to select the printer

Additional FAQs

What is Ticket Forwarding?
The ability to transfer tickets to friends, family and account partners by email or text from a smartphone using the MLB.com Ballpark app or a personal computer.

How do I log in to My Astros Tickets?
Initially you will log in using your account number and password. After your initial sign in we recommend linking your MLB.com Account and My Astros Tickets account. In doing so, you will be able to sync all of your ticket activity.

What do I do if I can't remember my account number or password?
From the sign on page, click Retrieve Account Number and you will be prompted to enter your email address. An email containing your account number will be sent to you.

To reset your password click Reset Password and you will be prompted to enter both the account number and email ad-dress on your account. An email containing your new password will be sent to you.

Accounts linked to an MLB.com account will need to reset their password by selecting the MLB.com Password Reset link after selecting the Reset Password button

How do I get into Minute Maid Park with digital tickets?
Present the printed or digital ticket on a smartphone to be scanned for admission. A seat locator tab will be printed that details your seat information for tickets scanned using the MLB.com Ballpark app.


MLB.com Ballpark FAQs

If your question is not addressed below please visit http://m.astros.mlb.com/faqs/digital/ticketing#2 for additional assistance.

MLB.com Ballpark App - Account Linking

Do I need an MLB.com account?
Yes. When you download the Ballpark app, you will need to create or log in with an MLB.com account. An MLB.com ac-count is free and easy to create directly from the Ballpark app or any astros.com webpage from the top navigation bar.

Is my MLB.com account the same as my ticket account?
No, but you can link them by following the instructions below. Once your accounts are linked, you can use the different features and functionalities of either MLB.com Ballpark or My Astros Tickets to manage your tickets.

MLB.com Ballpark app - Scan View

What is Scan View?
Scan View is the screen where you can see your ticket and barcode, event information and other details. Present your mobile device set to Scan View of the applicable ticket for entrance at the stadium.

Can I use a screenshot of my ticket?
No, screenshots of tickets will not be accepted. Digital tickets must be presented within MLB.com Ballpark or Mobile Ac-count Manager at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app.

MLB.com Ballpark app - Ticket Forwarding

How will my recipient know I forwarded tickets?
If you selected "Forward Ticket" both you (as the sender) and the Recipient will receive a confirmation email. The recipi-ent will have a unique link in the email to accept the ticket. If you selected "Forward Ticket via Link," then the recipient will receive a link via the method of delivery you selected.

How do I accept a ticket forward?
You must click "Accept" from the email invitation you received. If you do not already have the Ballpark app on your iOS or Android device, you will be prompted to download it.