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Kansas City Royals

P.O. Box 419969
Kansas City, MO 64141-6969
One Royal Way
Kansas City, MO 64129
Toll Free Phone Number: 1-800-6ROYALS

AAA provides a courtesy truck for guests who experience vehicle trouble. The truck is available from approximately 30 minutes prior to each home game until 45 minutes after each game. Guests may go to Guest Services to arrange AAA courtesy service.

Kauffman Stadium guests are encouraged to drink responsibly. Guest must be 21 years of age or older to purchase and consume alcohol. Proper identification is necessary to purchase any alcoholic beverages. All alcohol sales will conclude in the end of the 7th inning. Stadium Management reserves the right to discontinue sales at any time. Guests will not be allowed to bring alcohol into or out of Kauffman Stadium. Guests will not be permitted to enter the stadium if they appear intoxicated. Drunk and disorderly behavior, or violation of any alcohol policy will result in ejection from the stadium without refund.

Your star could shine brightly right here at Kauffman Stadium. Help us salute our country with a National Anthem performance! Bands, choirs, groups and superstar individuals are all invited to participate in one of baseball's finest traditions. Email for information. Performance Auditions »

Cash dispensing machines are available on Plaza level at section 244 & 211; on Loge Level near the escalator behind home plate; and on View Level in both food court areas. Service is provided by Commerce Bank.


Baby-changing tables are available in all men's and women's public restrooms at Kauffman Stadium.

Bags that exceed a maximum size of 16x16x8 and hard-sided coolers are not allowed into the stadium.
More Ballpark Security »

Banners may be displayed in the stadium provided the banner/sign does not block the view of others, interfere with the game, contain advertising of any form, present a safety hazard, or contain political or obscene material. Banners may not be affixed with any type of material that is permanent in nature that alters the facility in any manner or covers any existing stadium signs. Poles and sticks are prohibited. The Royals reserve the right to remove any banner.

Guests are not permitted to have baseball bats inside Kauffman Stadium. Guests who bring bats to the gates must return them to their cars. Guests who receive bats from players must check them at Guest Services. When available, broken bats may be purchased at stadium novelty stores.

Normally, the Royals conduct batting practice from 5:00 p.m. to 5:55 p.m. while visiting teams hit from 5:55 p.m. to 6:40 p.m. for a 7:10 p.m. game. The Royals take BP from 4:00 p.m. to 4:55 p.m. and visiting teams from 4:55 p.m. to 5:40 p.m. for a 6:10 p.m. game. The Royals hit from 11:00 a.m. to 11:55 a.m. and visiting teams hit from 11:55 a.m. to 12:40 p.m. for a 1:10 p.m. game. Batting practice times are subject to change or cancellation.

Give your young Royals fans ages 14 and under what they really want this year by signing them up for the Blue Crew Fan Club! As members, they can be a part of the fun at Kauffman Stadium all summer long - plus, get cool Royals gear made especially for BC Members only. Blue Crew is brought to you by Hy-Vee. Join Now »

The Royals Express service has been discontinued as of February 2009.


Cabs are available at the intersection of Red Coat Drive and Royal Way just outside Kauffman Stadium near Gate D. Guests may go to Guest Services to order a cab.

Although still and video cameras are welcome in the stadium, please do not set up tripods or block the view of other guests. Flash photography of the game and videotaping of the game action, however, is strictly prohibited.

Looking for a unique place to host a wedding, meeting, reunion or corporate event? The newly remodeled Kauffman Stadium is the perfect place for any of these. For more information please contact Catering Sales Department at 816-504-4016.

Children 32 inches in height and under do not need a ticket to enter Kauffman Stadium. However, they must sit on the lap of an accompanying adult. Fold-up strollers must be stored under your seat. Fans are encouraged to leave non-folding strollers in the car. Please be aware of those seated around you.

Sponsored by Enterprise, the fan-assist shuttles will operate for each of the Royals 81 home games, shuttling fans from the Truman Sports Complex parking lots to the Kauffman Stadium gates. Prior to the game, Fan Assist staff members provide shuttle service from for guests from the parking lots. After the event, cart shuttles pick up guests at Gates A, B, D, and E. All cart shuttles will drop off on the perimeter of the parking lots. Disabled courtesy cart pick up locations are available at all Gates and will transport handicapped guests to their vehicles.

Visa, MasterCard, Discover and American Express credit cards are accepted for ticket orders placed on the Royals Charge Card Line (1-800-6-ROYALS), at the Stadium Advance/Future Ticket Windows, Stadium Ticket Booths and on-line.

Guests wanting to purchase seats in the BATS Crown Club, may call the Ticket Sales Department at 816-504-4040, option 2. In addition to some of the closest seating in all of MLB, BATS Crown Club ticket holders enjoy a number of benefits including meals, snacks and beverages, and in-seat service.



For your convenience, there are ample reserved parking spaces available for disabled fans with properly licensed or tagged vehicles. There is also a designated entrance at each gate for easy access into Kauffman Stadium. All restrooms are accessible throughout the stadium. Elevators are located near the escalators on both the first and third base side and in the Diamond Club Lobby. Reserved seat locations for wheelchairs with one companion are available on every level. Should a guest need assistance in reaching their seat, transportation wheelchairs are available at Gates A, B, D & E. Wheelchairs must be returned once the disabled guest has reached his or her seat.

To purchase seats in Accessible Seating sections, click on the Purchase Tickets link in the schedule for the game you would like to attend. On the bottom of the purchase page, there is a link titled "Click Here for Accessible Seating Requests". Click this link and fill out the form to request seating in Accessible Seating sections.

Arrangements for the wheelchair seating areas may be made in advance by calling the Royals Charge Card Line at 800-6-ROYALS and are subject to ticket availability. These seats are sold on a first-come, first-served basis. Accessible ticket windows are available day of game at all gates.

Registrants for the Budweiser Designated Good Sport Program must be 21 years of age or older and have a valid Drivers License. In return for promising responsibility for the safe and sober transportation of their group from the Stadium, all participants' names will be entered into a drawing and the winner's name will be displayed/announced on the CrownVision video board. To register visit Guest Services located on the Plaza Level behind the Diamond Club lobby or on the View Level behind home plate at section 420. The winner can pick up his/her prize at Guest Services located on the Plaza Level behind the Diamond Club Lobby. The office is available at gate opening and closes approximately 15 minutes after game ending.

Directions to Kauffman Stadium »
Physical address:
One Royal Way
Kansas City, MO 64129

Charities and nonprofit organizations seeking support for an upcoming event or program should complete the Donation Request Form » The form must be received four weeks prior to the event. Organizations located within the Royals drawing area are eligible to apply (Arkansas, Iowa, Kansas, Missouri, Nebraska, Oklahoma).

Dugout suites seat up to 35 people in each and are available on a single-game basis. Food and beverages are included in the price of the tickets and customized menus may be added. For more information, call the Ticket Sales Department at 816-504-4040, option 2.


Elevators are located near the escalators on both the first and third base side and in the Diamond Club Lobby. Diamond Club Lobby elevators are designated for guests with tickets for the Crown Club, Diamond Club, Loge and Triple Crown Suites, and are accessible for any handicapped guests. In the event of an emergency evacuation of the stadium or during inclement weather, elevators will be used for handicapped guests only.

All open positions are located under Job Opportunities on We do not accept applications for unopened positions.

There is one escalator located behind home plate on the Plaza Level, and there are escalators located next to the spiral ramps on both the first and third base side. The escalators will not be operated during an emergency evacuation of the stadium or during inclement weather. Guests who have difficulty walking should use the elevators.

See Special Events »

To help ensure everyone's safety, the Kansas City Royals have a no re-entry policy at Kauffman Stadium. Guests will be allowed to exit and re-enter the stadium through the Truck Gate in the event an emergency is encountered while attending any event at the stadium. The Truck Gate is located behind section 234 on street level. All guests should remember to have his or her game ticket punched by a Royals associate at the Truck Gate to re-enter the stadium.


Letters to all Royals players should be addressed to the individual player and mailed to: Kansas City Royals Baseball Club, Fan Mail, P.O. Box 419969, Kansas City, MO 64141-6969. If a response is desired, please enclose a self-addressed, stamped envelope. We cannot guarantee the items will be answered or returned. Royals players and coaches do not have e-mail.
        Mail your requests directly to:
        (Player's Name)
        c/o Kansas City Royals
        P.O. Box 419969
        Kansas City, MO 64141

A burst of fireworks follows each Royals home run. There are firework displays after every Friday night home game (weather and wind conditions permitting).

The main First Aid office is located on Plaza Level behind the Diamond Club Lobby. There is a satellite First Aid office located on View Level behind home plate at section 420.

First Royals game? Visit either of the Guest Services offices to receive an official certificate to celebrate your first Royals game! The main Guest Services office is located on Plaza Level behind the Diamond Club Lobby, and the satellite office is located on View Level behind home plate at section 420.

First pitch opportunities are provided to corporate sponsors, dignitaries or Royals Charities auction opportunities. The most common way for a person to throw out a first pitch is through a large group that visits the stadium. Groups of 1,500 or more are allowed the opportunity to have a representative throw out a first pitch (subject to availability). For information on bringing a group to the game, please contact the Group Sales Department at 816.504.4040.

To ensure the safety and enjoyment of all guests at the ballpark, large bags, coolers, alcoholic beverages or other liquid containers are not permitted. Guests may bring food and water into the stadium, provided the water is in a plastic bottle or cup and the food is packaged in soft-sided containers that do not exceed the maximum size of 16x16x8 inches. Purses and diaper bags (with accompanying infants) will be permitted, provided they do not exceed the maximum size.
Read more about Ballpark Security »

Guests are permitted to keep foul balls. However, guests must not enter the playing area or lean over the rails to retrieve baseballs.

Following each Sunday afternoon home game, field conditions permitting, all fans can run once around the bases on the field courtesy of Sprint. A parent or guardian should escort young children. For specific lineup procedures, guests should ask an event associate.

Groups may participate in fundraisers by working in the concession stands or with event staff during Royals games. For event staff, please contact our Event Operations Department at 816.504.4204. For concession stands, please contact Aramark, our concessionaire, at 816.504.4029.

Future game tickets are available during games at the Future Game Ticket Window, which is located on Plaza Level behind the Diamond Club. The window is open until 30 minutes after the last out of the game.


All gates will open 1 ½ hours prior to game time 7 days a week.

Surprise a friend or family member with a Kauffman Stadium gift card! Now, you can order online!

The Kansas City Royals Majestic Team Store is located at Gate C, behind home plate. The 7,000 square foot store is your home for all your Kansas City Royals merchandise, novelties, collectibles, game-used products and more! For more information including store hours please visit the Royals Majestic Team Store information page.

Promotional items or "Giveaways," are available on selected game dates to fans with a valid, paid ticket on a first-come, first-served basis. Guests must be in attendance at a game to receive a promotional item.

Groups of all sizes are welcome at Kauffman Stadium with groups of 20 or more receiving significant discounts based on size and game date. Group Tickets and Party Facilities are available throughout the season for any type of event. For more information, call the Royals Group Sales Department at 816.504.4040.

Guests are welcome to address questions or concerns before or during games in Guest Services. The main office is located on Plaza Level behind the Diamond Club Lobby, and the satellite office is located on View Level behind home plate at section 420. The office is available at gate opening and closes approximately 15 minutes after game ending.


Visit the Royals Hall of Fame located inside Gate A on the left-field Plaza Level concourse. Stop by and learn the history of the Royals and professional baseball in Kansas City. Fans can see the Royals 1985 World Series Championship trophy and other artifacts from Cy Young Awards to Frank White's eight Gold Gloves and George Brett's 3,000th hit bat and baseball. Plus, check out the plaques which honor each of the twenty-three members of the Royals Hall of Fame. Royals Hall of Fame »


Royals take infield practice from 4:40 to 4:50 p.m., 3:40-3:50 p.m. and 10:40 to 10:50 a.m. for 7:10 p.m., 6:10 p.m. and 1:10 p.m. games, respectively. Visitors take infield from 6:30-6:40 p.m., 5:30 to 5:40 p.m. and 12:30 to 12:40 p.m., respectively. Infield Practice times are subject to change or cancellation.


The K Crew is a fun and energetic bunch dedicated to entertaining Royals fans young and old. From firing t-shirts and prizes into the stands to hosting various interactive promotions around the ballpark, the K Crew is a group of true blue Royals baseball fans with a passion for the game! Fans may also schedule appearances with the K Crew. More about the K Crew »

See Special Events »

The Royals will offer off-season tours of Kauffman Stadium beginning Saturday, October 9th. Tours will be offered the following Saturdays through 2010: October 9th, 16th, 23rd, 30th, November 6th, 20th, December 4th, 11th, 18th. Tour tickets may be purchased online at, by phone at 816-504-4222 or on the day of the tour at Kauffman Stadium. Groups of 10 or more please call 816-504-4222. There are four Kauffman Stadium Tour options:

(1) "The Classic"-with stops at the Joe McGuff Press Box, Royals Interview Room, Dugout, and Outfield Experience.
(2) "The Legends"-which adds a stop at the Royals Hall of Fame.
(3) "The All-Star"-which adds stops at a Triple Crown Suite, Dugout Suite, Stadium Club, and Bud Light Party Deck-plus a commemorative Kauffman Stadium Baseball Cap for each guest.
(4) "The Grand Slam"-everything above with even more stops escorted in style via limousine golf cart transportation-plus bottled water and an autographed baseball!

Reservations for non-scheduled tour days may be inquired about further at 816-504-4222. Tours are subject to change. Please call 816-504-4222 or e-mail for further details. More Info »


The Royal Lancers are an organized group of business and civic leaders, and loyal Royals supporters that volunteer to assist the club's season ticket and group sales efforts. For information on season ticket, group sales or the Lancers, guests may go to the Ticket Sales and Services Booth located behind Section 230 on the Plaza Concourse or call 816-540-4040.

See "Outfield Experience"

During a game, you may inquire about lost and found items in one of the Guest Services offices, located on Plaza Level behind the Diamond Club Lobby, or on View Level behind home plate at section 420.To inquire about lost or found items after a game, call 816.921.8000 from 9 a.m. to 5 p.m. Monday through Friday.


Pop the big question at Kauffman Stadium with the help of the Marriage Proposal Package. For $500, you can receive a package that includes a public address announcement and personalized "Will You Marry Me?" announcement on CrownVision. In addition, you will receive a souvenir DVD of you proposal, a special Newlywed Gift Bag featuring Royals memorabilia and a complimentary honeymoon suite at the Hyatt Regency Crown Center! The package also includes four Dugout Box tickets (a $172 value) to the game. Please note that the Marriage Proposal Package is available for Monday-Thursday home games and is limited to one per game. Proceeds from the proposal benefit Royals Charities. For more information, call the Royals Community Affairs & Publicity Department at (816) 921-8000. More »

See Publications »

Check out the list of Royals Minor League affiliates as well as team contact information, schedules, statistics and rosters.
More about Minor League Affiliates »


Requests to perform the National Anthem may be submitted to the Royals Front Offices.
More about Anthem Auditions »


Debuting in 2009, the Outfield Experience consists of the John Deere Little K, MLB2K9 Game Lounge and the Carousel. Also included is Sluggerrr's Mini Golf at The K, Pitching Mound, Batting Challenge and Base Run . The Outfield Experience also includes the Royals Hall of Fame, Rivals Sports Bar, Bud Light Party Deck, Sheridan's Frozen Custard, Topsy's, Sonic Slam Seats, Miller Lite Fountain Bar, Pepsi Party Porch, and the Fox Sports Broadcast booth. More »


Paging is available for extreme medical emergency situations only. Should an emergency exist, please contact a Royals associate or go to Guest Services, on Plaza Level behind the Diamond Club Lobby, or on View Level behind home plate at section 420. Please leave your seat location with babysitters so a Royals associate may locate you, should the need arise.

Parking spaces are available for vehicles and buses. The Truman Sports Complex provides spaces reserved for vehicles displaying disabled permits or tags. The complex exceeds in the number of disabled parking spaces required by the ADA. Parking is $10* for cars and motorcycles, $11* for oversized vehicles and $15* for buses and empty tractor-trailers. An oversized vehicle is any vehicle that takes up more than one parking space. In case of a rainout, parking is refundable and season ticket holders receive a new parking pass.

*Day of parking is cash only.
View a parking map »

Pets are not permitted inside Kauffman Stadium. However, service dogs (guide dogs for persons with disabilities) are permitted in the stadium.

See Fan Mail/E-mail »

See Giveaways »

The Royals Express service has been discontinued as of February 2009.

Royals Gameday Magazines, the Royals Yearbook and the Official Team Media Guides will be available for purchase at Kauffman Stadium, by calling the Ticket Office at 1-800-6ROYALS and on


Royals games are broadcast locally on KCSP 610 AM, plus additional stations throughout the Midwest (subject to change).
Complete list of Royals on Radio affiliates »

Hand-held radios and televisions are welcome at Kauffman Stadium as long as they do not interfere with other guests' enjoyment of the game. The Royals reserve the right to ask any guest to discontinue the use of such devices.

RAINOUTS In the event five (5) innings of the game are not played (except when the home team is leading at the end of 4 1/2 innings) and the game is rescheduled, this ticket will be honored for admission to the officially rescheduled game (location of this ticket - section, row and seat - carries over to the rescheduled game). In the event that the game is cancelled (and not rescheduled) or played as part of a "traditional" doubleheader (one admission for both games), the Kansas City Royals will publicize specific directions and guidelines for ticket exchange. Should a special event/promotion be cancelled for reasons or developments beyond the control of the Royals, there will be no refunds or exchanges. This ticket is good only for this particular game and no part of the purchase price will be refunded by reason of the failure of the holder to use it for this game.

There is no re-entry permitted for any event held at Kauffman Stadium. Once a fan has exited through the stadium gates, they are not permitted back into the stadium unless it is an emergency situation.

Rivals Sports Bar, located just beyond the stadium's signature fountains in right field, boasts one of the best vantage points at Kauffman Stadium. Floor-to-ceiling glass offers dynamic views of the playing field which are enhanced further on warm days when the retractable warehouse doors provide an open-air setting. A bank of flat screen HDTVs - including an exceptional 103" display - compliments the custom-made 360 degree bar.


See Current Schedule »

Scorecards come in every issue of Royals Gameday Magazine, available for purchase at the stadium on game days for $5, at the stadium ticket office, by calling 1-800-6-Royals or on-line at Scorecards can also be purchased separately for $2 at souvenir stands.
More about Royals Publications »

Various season ticket packages are available to fit the needs of any fan and budget. Click here for more information about Royals Season Tickets, visit the Ticket Sales and Services Booth located behind Section 230 on the Plaza Concourse or call (816) 504-4040, option 2.

Guests should sit only in the seats for which they hold valid tickets.

The following items are prohibited from Kauffman Stadium:

  • Bags/purses in excess of 16"x 16"X8"
  • Backpacks in excess of 16"x16"x8"
  • Liquid containers of any kind/type (water in plastic cups or bottles is acceptable)
  • Weapons/fireworks
  • Items that could be projectiles
  • Cameras with 12" or more lenses
  • Banners or flags with sticks in them
  • Bullhorns/airhorns
  • Lasers or laser pens
  • Brooms in excess of 4 feet in height
  • Coolers of any kind
  • Anything that can obstruct a fans view
  • Wrapped presents and/or gifts of any kind*

*Please note that if you have a planned party of any kind that includes gifts, we advise either wrapping the gift item at Kauffman Stadium after the item has been inspected or place the unboxed gift item in a gift bag. Our security staff will ask guests to open any wrapped items.

If any of the above items are discovered at our gates, our security staff members will ask that you return these items to your vehicle or be thrown away. Prohibited items will not be stored at the gates or guest services.
Read more about Ballpark Security »

The Best Mascot in Major League Baseball, Sluggerrr, is the Royals official mascot. Our light-hearted lion made his rookie debut in 1996 and can be found throughout the community year round and entertaining thousands at Kauffman Stadium! Sluggerrr is available for all kinds of special events (corporate events, charity fundraisers, birthdays or other private parties) as well as in-game visits and tailgates! For more information, visit or contact the Sluggerrr hotline at 816-504-4334.
Visit Sluggerrr's page »

Smoking is not permitted anywhere inside the structure of Kauffman Stadium. Designated smoking areas are located along the perimeter fence line between Gates B & D and along the perimeter fence line between Gates A & E. Smoking is allowed in these designated areas only.

If a Royals player hits a home run that lands in the Sonic Slam Seats located in left field, ALL fans win a free medium Sonic Slush by redeeming their ticket stub at participating Sonic locations by midnight the following day! Fans sitting in the Sonic Slam Seats will also win a $5 My Sonic Card. All fans sitting in the Sonic Slam Seats will need to report to Guest Services by the end of the game in which the home run is hit to receive their card. More Info »

Kansas City Royals merchandise is available at the Royals Majestic Team Store located at Gate C behind home plate, Loge Level first base side, View Level, Royals Hall of Fame, Kids Store and New Era Store both located in the Outfield Experience. There is also a Baseball Card Kiosk located by the John Deere Little K open on select games. Merchandise includes name and number t-shirts, personalized jerseys and baseball bats, on-field clothing and hats, baseballs, photos of players, publications and other numerous other novelties.

The Royals Majestic Team Store features exclusive product from Majestic, Nike, New Era, Banner, and more. Support your Royals and find the best selection of merchandise right here at The K.

Visit the Majestic Team Store page »

As you plan your organization's event schedule, please keep in mind that the Royals provide speakers and/or appearances for civic and charitable functions. Members of the Royals senior management team, Royals alumni and current players are available to share their experiences in an informative and entertaining presentation. Please submit a Speakers Bureau Request form »

Kauffman Stadium is the perfect unique location to hold your upcoming event. Give your guests an event to remember through excellent catering services, breathtaking views of the field and brand new venues. From a small business meeting to a large wedding reception or conference, exceptional service and amenities are guaranteed. More »

The Stadium Club at Kauffman Stadium is a benefit available to any 2011 Season Ticket Holder and provides a great environment to enjoy dinner before or during a game or stop in for a drink at the bar while staying connected to the game. Memberships will be $325 per Season Ticket account and includes access to the Stadium Club for up to (8) eight people during home games. To learn more about the Stadium Club please contact Ticket Services Department at (816) 504-4040, option 3 or

Strollers must fold up and fit under a seat without restricting aisle access.


See Cabs »

The Kansas City Royals Majestic Team Store is located at Gate C, behind home plate. The 7,000 square foot store is your home for all your Kansas City Royals merchandise, novelties, collectibles, game-used products and more! For more information including store hours please visit the Royals Majestic Team Store information page.

During the offseason, the Ticket Office is open from 9:00 a.m. to 5:00 p.m.

Tickets can be ordered by phone 7 days a week from 9:00 am - 9:00 pm by calling 1-800-6ROYALS.

Re-sale of Royals tickets and/or parking passes is not permitted on the Complex. To avoid problems with counterfeit, stolen or inflated-priced tickets, guests should purchase tickets only through authorized ticket outlets.

See Kauffman Stadium Tours »


Guests may bring small umbrellas into Kauffman Stadium as long as they do not interfere with other guests' enjoyment of the game. For the comfort and consideration of all guests, it is requested that those using umbrellas be considerate of those around them.


Wheelchair Assistance/Seating
See Disabled Guest Information »


You, our guests, are the focus of everything we do. Royals employees are committed to making your experience at Kauffman Stadium a memorable one. We welcome your comments and suggestions at our Guest Services office, located on Plaza Level behind the Diamond Club Lobby, or on View Level behind home plate at section 420. Thank you for visiting Kauffman Stadium.