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Surprise Stadium Rainout Policy

Surprise Stadium Rainout Policy

NO REFUNDS OR EXCHANGES WILL BE ISSUED except in the event that an official game is not played for any reason. An official game is 4 1/2 innings, refunds / exchanges will only be given if the game is officially cancelled within this period. The following policy will apply:

EXCHANGES

All paid tickets that were purchased at the Surprise Recreation Campus Box Office or through Ticketmaster, may be exchanged at the box office for any future 2013 Spring Training Game at Surprise Stadium for the same home team. Exchanges are subject to seat availability on a game by game basis. Tickets may only be exchanged for the same price level as the original tickets. Complimentary tickets may not be exchanged under any circumstances. Tickets that were purchased through a 3rd Party cannot be exchanged at the box office.

REFUNDS

FOR TICKETS PURCHASED AT THE SURPRISE STADIUM BOX OFFICE: In order to obtain a refund for a Rain Check for tickets purchased at the Surprise Stadium Box Office, you may either drop off or mail tickets to the Surprise Recreation Campus Box Office:

  • Surprise Recreation Campus Box Office
  • 15960 N. Bullard Avenue
  • Surprise, AZ 85374
  • Attn: Rain Out Refund

A refund request must be submitted within 60 days of the cancelled game.

FOR TICKETS PURCHASED THROUGH TICKETMASTER VIA PHONE, INTERNET, OR AT ANY TICKETMASTER OUTLET:

In order to obtain a refund for a Rain Check for tickets purchased via phone, via internet, or any Ticketmaster Outlet, please mail your tickets to the following address:

  • Customer Service
  • Attn: Kansas City Royals Refunds
  • 1000 Corporate Landing
  • Charleston, WV 25311

**COMPLIMENTARY TICKETS MAY NOT BE REFUNDED OR EXCHANGED UNDER ANY CIRCUMSTANCES. REFUNDS CAN ONLY BE RETURNED TO THE ORIGINAL ACCOUNT HOLDER, TICKETS PURCHASED THROUGH A 3RD PARTY CANNOT BE REFUNDED.

For questions or more information, call the Surprise Box Office at 623.222.2222.