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A-Z Guide

A-to-Z Guide

Looking for specific details on how things work at Marlins Park? Our A-to-Z Guide can answer your questions!

  • A

    ADA (Americans with Disabilities Act) Services

    Accommodations and special services for Guests who require wheelchair seating and/or other assistance are available at Guest Services Centers, located on the Promenade Level at Section 15 and on the Vista Level at Section 318.

    All Ticket Windows, Concessions, Bars, Restrooms and Ramps throughout Marlins Park are accessible to Guests with disabilities. View a map of Marlins Park using the official Marlins Park mobile app: the MLB.com Ballpark app.

    Accessible Seating

    • Accessible seating is readily available on all levels of Marlins Park.
    • Wheelchair accessible seats and semi-ambulatory seats with operable armrests are located on all levels of Marlins Park.
    • A maximum of three (3) companions/escorts may accompany Guests with disabilities into designated seating areas.
    • For more information on wheelchair accessibility and/or tickets, please contact the Marlins Ticket Office at 1-877-MARLINS.

    Accessible Parking

    • Accessible parking is available in all four (4) parking garages and five (5) of the surface parking lots at Marlins Park.
    • All accessible parking spaces are available on a first come, first served basis.
    • A hanging placard or disability license plate is required to be granted access to accessible parking.
    • Please note that there is no accessible parking in Surface Lot West 3.

    Amplified Telephones

    • Amplified telephones are available for use at the Guest Services Centers, located on the Promenade Level at Section 15 and on the Vista Level at Section 318.

    Assistive Listening Devices

    • Complimentary hearing amplification devices are available for use at the Guest Services Centers, located on the Promenade Level at Section 15 and on the Vista Level at Section 318.
    • Guests must present a photo I.D. or driver's license as a security deposit for use of such devices.
    • The Marlins game day radio broadcasts are transmitted inside Marlins Park on 102 FM in English and 104 FM in Spanish.

    Braille and Tactile Signs

    • Braille and Tactile signs for the visually impaired are located on all levels throughout Marlins Park.

    Closed Captioning

    • Closed Captioning is displayed at each end of the ribbon video board that stretches across the Legends Level, directly below Sections 201 and 228.

    Elevators

    • 3rd Base Entrance: Provides access to the Promenade Level only (across from Section 28).
    • Ricoh Diamond Club Entrance: Provides access to the Promenade (across from Section 18), Founders (across from Suite 14), Legends (across from Section 219) and Vista (across from Section 318) Levels.
    • 1st Base Dugout Club Entrance: Provides access to the Promenade (across from Section 7), Legends (across from Section 207) and Vista (across from Section 307) Levels.
    • Bobby Maduro Entrance: Provides access to the Promenade (across from Section 1) and Legends (across from Section 201) Levels.
    • Center Field Entrance: Provides access to the Promenade Level (across from Section 34) and Home Run Porch (across from Section 134).

    Ramps

    • The North Ramp is located at the 3rd Base Entrance and leads to the Promenade Level in front of Section 17.
    • The 1st Base Helix Ramp starts at the 1st Base Entrance and provides access to the Promenade (across from Section 6), Legends (across from Section 204) and Vista (across from Section 305) Levels.

    Relocations

    • If for any reason a ticketed Guest's seat does not accommodate a disability, he/ she may qualify for seat relocation.
    • All relocation cases are handled at the Guest Services Centers, located on the Promenade Level at Section 15 and on the Vista Level at Section 318.

    Restrooms/Family Restrooms

    • All restrooms, located on all levels of Marlins Park, are wheelchair accessible. Family restrooms are available in the following locations:
      • Promenade Level - Sections 2, 7, 22 & 39.
      • Home Run Porch - Section 134.
      • Legends Level - Sections 201, 209 & 221.
      • Vista Level - Sections 302, 312 & 318.

    Special Needs Strollers

    • Strollers for children with disabilities are permitted throughout all levels of Marlins Park.
    • Guests needing additional assistance to accommodate disabilities should contact Guest Services in advance of the games and/or events by emailing BallparkFeedback@marlins.com, or calling (305) 480-1300 to make the necessary accommodations.
    • Guests may ask for the Entrance Supervisor at any Marlins Park entrance on game day to make arrangements for accessible strollers. Guests will be provided a hang tag to display on the stroller.

    Video Phones/TTY Telephone

    • TTY Telephones/Video Phones for Guests who are deaf, hard of hearing or speech impaired are available for use at the Guest Services Centers, located on the Promenade Level at Section 15 and on the Vista Level at Section 318.

    Wheelchair Assistance

    • Wheelchair transportation to and from seats is available to Guests. Assistance can be requested at any Marlins Park Entrance or Guest Services Center by informing an usher or Guest Services Team Member.

    Administrative Offices

    The mailing address is: 501 Marlins Way, Miami, FL 33125.

    The telephone number for administrative requests is: (305) 480-1300.

    Email requests may be sent to: FanFeedback@marlins.com.

    Advertising Opportunities

    Hit a home run for your business by becoming a Miami Marlins Corporate Partner. Our experienced team will work with you to develop a fully customized marketing solution that delivers the results you desire. For more information, call our Corporate Partnerships Department at 305-480-1300.

    Aisles, Ramps, Seats and Stairways

    To maintain the safety and enjoyment of all Guests at Marlins Park, sitting or standing in the aisles, on the ramps, in the stairways, on seat backs, standing on seats or stepping over/on seats is not permitted. Guests will be asked to return to their seats if spotted performing any of the aforementioned actions. As a courtesy to others, we request that Guests refrain from walking in aisles while players are at-bat.

    Alcohol Policy

    The Miami Marlins and Levy Restaurants, Inc., the concessionaire at Marlins Park, promote the responsible sale and consumption of alcoholic beverages.

    • All alcohol sales will be discontinued in the seating bowl, general concession stands and portable concession stands at the completion of the 7th inning for all baseball games.
    • There is a two (2) alcoholic beverages, or one (1) double purchase, limit per legal adult (21 years of age or older) with valid I.D.
    • A Guest who appears to be 30 years of age or younger purchasing alcohol must produce a valid form of United States identification. The following forms of valid identification are accepted: State issued driver's license, U.S. Passport, State issued photo I.D., U.S. Military issued photo I.D.
    • Guests who are or appear to be intoxicated and/or unmanageable will not be permitted into Marlins Park.
    • Guests (adults) passing alcohol to minors will be prosecuted to the fullest extent of the law.
    • Guests possessing alcohol who do not have proof of being 21 or older will be subject to arrest and citation, as well as ejection from Marlins Park.
    • Miami Marlins and Levy Restaurants, Inc. reserve the right to refuse the sale of alcohol to any Guest.
    • Alcoholic beverages may not be brought inside Marlins Park. If Marlins Management finds that Guests have brought alcohol in, the Guests will be asked to dispose of the beverages and will be subject to ejection.
    • Guests are not permitted to leave Marlins Park with alcoholic beverages. Employees monitoring the exits will request that Guests finish or dispose of alcoholic beverages before exiting Marlins Park.

    All-Star Balloting

    #VoteMarlins! We encourage all Guests to vote for their favorite Marlins players in the balloting process for Major League Baseball's annual All-Star Game. Balloting begins in May and continues through early July. Guests can vote in Marlins Park and online during the official balloting period by visiting the Fish Family Fan Club kiosk located at Section 20 on the Promenade Level or at marlins.com/vote.

    Marlins Park is the home of the 2017 MLB All-Star Game! For more information on the Major League Baseball 2017 All-Star Game coming to Marlins Park and Miami, visit marlins.com/2017ASG.

    Animals

    Service, signal and guide animals for Guests with disabilities are welcome at all Marlins Park events as long as they have appropriate documentation, the animal is not a danger to others and it does not interfere with others (through unwanted attention, barking, inappropriate toileting, etc.). Service, signal and guide animals must wear their identifying collars, vests and/or harnesses at all times. If specific accommodations are required for service animals, please contact Guest Services at (305) 480-1300.

    Announcements and Paging

    Paging over the Marlins Park public address system is available for medical emergencies by contacting a Guest Services Team Member or by visiting one of the Guest Services Centers, located on the Promenade Level at Section 15 and on the Vista Level at Section 318.

    Annual Fund

    The Marlins Foundation Annual Fund benefits the Marlins Charity Partners. Donations may be made online at: marlins.com/AnnualFund.

    Anthem Singers

    Singers interested in performing the National Anthem for a Marlins home game are asked to submit a demo CD performing the anthem a cappella. Instrumentalists are also asked to submit a demo CD without accompaniment.

    • All performers should label their audition recordings with their name, address and telephone number.
    • Recordings should be sent to the Miami Marlins, attention: Marlins Vision, 501 Marlins Way, Miami, FL 33125.
    • Please note that all submitted materials will not be returned to sender. MP3 audio files are preferred.

    Apps

    Please see "Mobile Apps" for more information regarding the official mobile apps of Marlins Park: the MLB.com Ballpark app, as well as the MLB.com At Bat app.

    Aquariums

    Marlins Park features two (2) 450-gallon fish tanks behind Home Plate. Each aquarium is constructed of durable fiberglass with clear acrylic panels 1.5-inches thick. To protect the aquarium from foul balls, errant pitches or any other unexpected contact, Lexan, a material used in bullet-resistant glass, has been installed in front of the acrylic panels.

    Art in Public Places

    A total of four (4) special art projects were selected by Miami-Dade County's Art in Public Places program to be displayed at Marlins Park. Please see "Column Illumination," "Orange Bowl Tribute," "Plaza Walkways," and "Home Run Sculpture" for further information.

    Assistive Listening Devices

    Please see ADA (Americans with Disabilities Act) Services.

    Autograph Policy

    Guests may seek autographs at the seating areas near the dugouts from the time entrances open until 45 minutes prior to first pitch. Marlins players may sign autographs before each game when time permits; however, autograph opportunities are not guaranteed at every game.

    The largest autograph signing opportunity for fans occurs during the annual Marlins FanFest, a free event for fans held at Marlins Park in February.

    Automated Teller Machines (ATMs)

    For Guests' conveniences, Automated Teller Machines (ATMs) are available at the following locations:

    3rd Base Entrance

    • Two (2) located side by side just inside the entrance lobby.

    New Era Team Store

    • One (1) located inside the New Era Team Store on the West Plaza.

    Promenade Level

    • One (1) located across from Section 3.
    • Two (2) located side-by-side across from Section 15.
    • One (1) located across from Section 25.

    Legends Level

    • One (1) located immediately inside the doors of the 1st Base Helix Ramp across from Section 204.
    • One (1) located at the top of the escalator landing across from Section 227.

    Vista Level

    • One (1) located across from Section 318.

    View a map of Marlins Park using the official Marlins Park mobile app: the MLB.com Ballpark app.

    Automatic External Defibrillators (AEDs)

    Automatic External Defibrillator devices are used to assist lay personnel in providing early intervention using cardiac defibrillation for cardiac arrest patients. These devices are located in the following areas:

    Field Level

    • Ballpark Operations Offices, adjacent to the break room entrance.
    • Clevelander Marlins Park, adjacent to the restrooms.
    • Command Center.

    Promenade Level

    • Across from Sections 5/6, adjacent to the elevators.

    Home Run Porch

    • Command Post adjacent to Section 134.

    Vista Level

    • Across from Sections 305/306, adjacent to the First Aid Room entrance.

    Automobile Trouble

    Complimentary to all Marlins Park Guests, a towing service will provide emergency roadside assistance within our parking garages and surface lots. Services are available beginning two hours before the start of baseball games and up to one hour after baseball games conclude.

    Services include battery recharging, lock-out assistance and changing a flat tire. A fee will apply if a vehicle is requested to be moved off property. Guests requiring these services should contact any Miami Parking Authority staff member, Parking Security Officer, Guest Services Team Member or Miami Police Officer for assistance. The Miami Parking Authority customer service hotline number is (305) 579-4900.

  • B

    Baby-Changing Tables

    Baby-changing tables are available in all restrooms and family restrooms. Family restrooms can be found in the following locations:

    Promenade Level

    • Across from Sections 2, 7, 22 & 39.

    Home Run Porch

    • Across from Section 134.

    Legends Level

    • Across from Sections 201, 209 & 221.

    Vista Level

    • Across from Sections 302, 312 & 318.

    View a map of Marlins Park using the official Marlins Park mobile app: the MLB.com Ballpark app.

    Bag Policy

    To ensure the safety and security of our Guests, the Marlins reserve the right to inspect any bags, clothing or other articles prior to entry into Marlins Park. The Marlins may prohibit entry of any Guest or require removal of any items at their sole discretion. Therefore, all bags will be thoroughly inspected before they are permitted into Marlins Park.

    In accordance with Major League Baseball and Marlins Park security regulations, the following policies will be enforced at all entrances at Marlins Park:

    • Bags must be no larger than 16"x16"x8" in size; clear bags preferred.
    • Guests shall be limited to one (1) soft-sided bag (e.g.: diaper bag, small purse, fanny pack, backpack, etc.).
    • Briefcases, hard-sided coolers and open/hard-sided containers are NOT permitted.
    • Bag-size bins will be used at inspection points; bags and their contents must fit without assistance, modification or adjustment.

    Any item deemed to be dangerous, inappropriate or disruptive to the safety of Marlins Park Guests/staff/property will be denied entry.

    There is no storage area for items or bags at Marlins Park. Guests arriving by mass transit should take particular care not to bring any prohibited items, as no exceptions will be made.

    "Ballpark" App

    The MLB.com Ballpark app is the official mobile application of Marlins Park! This official app perfectly complements and personalizes your visit with the following abilities: viewing, scanning and forwarding game tickets, ordering food ahead from your seats, upgrading your seats, mobile check-ins, social media connectivity, offers, rewards and exclusive content. Available for iOS and Android devices, the MLB.com Ballpark app can be found in the App Stores. Visit marlins.com/mobile for more information.

    But wait, there's more! Also available is the award-winning MLB.com At Bat app - the top sports app of alltime! It features live game coverage, scores, schedules, stats, access to live audio and video, and more!

    Banners, Signs and Flags

    Guests are permitted to bring and display banners, signs and flags inside Marlins Park as long as they do not interfere with the game, other Guests' enjoyments of the game, existing Ballpark signage, or contain any language deemed inappropriate by Marlins Management. Poles and/or sticks are prohibited. Banners may not be paraded through any part of Marlins Park. Banners, flags and/or signs may NOT exceed 3'x5' in size and may be displayed between innings only.

    Batting Practice

    Guests who choose to watch batting practice and infield workouts from a seat other than their own (based on availability) may do so until 45 minutes after the entrances open. At that time, Guests will be asked to return to their seats by an Event Staff or Guest Services Team Member. Please be advised that on certain game days, teams may elect not to take batting practice, infield workouts or both.

    Bicycle Parking

    The Miami Marlins encourage Guests to ride their bicycles to Marlins Park. Bicycle racks are available on the first floor of the Third Base and Home Plate Garages located on the north side of Marlins Park. Guests should bring their own locks. For more information, visit marlins.com/parking.

    Billy's Bunch Kids Club

    Billy's Bunch is the official kids club of the Miami Marlins for children 12 years of age and under. The annual membership includes several great Billy's Bunch giveaways, as well as exclusive offers and benefits. Children can join by asking their parents to register at marlins.com/BillysBunch or at the Fish Family Fan Club kiosk, located at Section 20 on the Promenade Level, during any Marlins regular season home game until August 31st.

    • Membership is FREE for residents of Miami-Dade, Broward, Palm Beach, Collier and Monroe Counties.
    • For Florida residents outside of the 5-county area, please include $2.95 per member for shipping and handling.
    • For out-of-state residents, please include $9.95 per member for shipping and handling.

    Billy The Marlin

    Billy The Marlin is the official mascot of the Miami Marlins. When he isn't tweeting from his official @BillyTheMarlin Twitter account, Billy likes to make appearances at youth clinics, schools, hospitals and parades throughout the year. All requests for personal appearances must be made to Billy The Marlin via email at BillyTheMarlin@marlins.com, by phone at (305) 480-1416 or by mail, attention: Billy The Marlin, 501 Marlins Way, Miami, FL 33125.

    Birthday Bash

    What better place to celebrate a birthday than at a Marlins game? Birthday Bash tickets start at just $48 dollars per person, including food for the group. Birthday Bashes are held in our special Birthday Zone across from Section 28 on the Promenade Level during pregame. The Birthday Bash features a special birthday menu including a personalized birthday cake, a visit from Billy The Marlin and a birthday present for the birthday child! Contact the Group Sales Department at (305) 480-2523 or Groups@marlins.com for further information.

    Birthday Messages

    Please see "Celebration Club."

    Bobblehead Museum

    The Bobblehead Museum display on the Promenade Level is located across from Sections 14/15. It features a collection of current and former Marlins player bobbleheads, as well as current and past baseball players, mascots and broadcasters from all MLB teams. Displaying up to 700 bobbleheads at any time, the entire structure moves ever so slightly, causing the heads to continuously bobble.

    Bottles and Cans

    No bottles or cans are permitted in Marlins Park, with the exception of the following:

    • Baby bottles
    • Guests with medical needs
    • Unopened, soft-sided, single-serving containers (e.g. small milk cartons, juice boxes, etc.)
    • One (1) clear, soft-sided, factory-sealed water bottle 20-ounces in size or smaller per person

    Exceptions can be made at the sole discretion of the Marlins.

    Budweiser Balcony

    Located on the Promenade Level, the Budweiser Balcony is an ideal party area for groups of 20 to 35. The area features countertop seating and groups have the option to add a special food and beverage package. Please contact the Group Sales Department at (305) 480-2523 or Groups@marlins.com for further information.

    Budweiser Bowtie Bar

    Located on the Promenade Level, the Budweiser Bowtie Bar is a popular meeting and gathering place for Marlins Park Guests during batting practice and throughout the game. The views of the City of Miami and its glistening skyline are unparalleled from this location.

    Budweiser Good Sport Program

    The Marlins and Budweiser have teamed up to implement the Budweiser Good Sport Program as a "thank you" to Guests who respect the rights of others, drink responsibly and designate a driver at Marlins home games. Please visit the Budweiser Good Sport Program kiosk located at Section 12 where the designated driver may be entered into a raffle for a prize at the game. Program registrants must be 21 years of age or older and have a valid driver's license.

    Bullpen Zone

    Located in right field, the Bullpen Zone is just inches from the action on the field with views into the Marlins bullpen! The Bullpen Zone offers exclusive pregame party space for up to 60 people, options to add special food and drink packages through Levy Restaurants, a Marlins Vision Welcome Message and the option to purchase on-site garage parking passes. Please contact the Suites Department at (305) 480-2522 or Suites@marlins.com for further information.

  • C

    Cameras and Video Equipment

    Digital cameras are permitted inside Marlins Park. Digital cameras with extended length zoom lenses greater than 300mm are not permitted. Mono/tripods, other professional camera equipment, camcorders and other video or audio recording equipment is not permitted. Guests are not permitted to transmit and/or stream, or aid in transmitting and/or streaming, any account, description, picture, video, audio, reproduction or other information about any Marlins games or events.

    Camp Days

    Camps throughout South Florida are invited to participate in our annual Marlins Camp Days taking place during games on June 22nd and July 27th starting at 12:10 PM. Group tickets start at only $10.00 per seat. Please contact the Group Sales Department at (305) 480-2523 or Groups@marlins.comfor further information.

    Carry-In Policy

    Please see "Entry Guidelines and Notice."

    Celebration Club

    The Marlins Celebration Club allows Guests to celebrate a special occasion at a Marlins game. A personalized message will be displayed on Marlins Vision at the end of the 2nd inning for a $50 donation to the Marlins Foundation. Guests can order their message at marlins.com/CelebrationClub.

    Message requests must be submitted as follows:

    • Weekday Games: No later than one (1) business day prior to the game.
    • Weekend Games: No later than three (3) business days prior to the game.

    Payment must be made prior to announcement on the day of the game. Credit cards will be charged following display of message(s).

    Charging Stations

    For your convenience, mobile charging stations are available on the Promenade Level at the following locations:

    • Behind the Seating Bowl at Section 8.
    • Adjacent to the Guest Services Center at Section 15.
    • Behind the Seating Bowl at Section 22.
    • Adjacent to the Budweiser Bowtie Bar on the Skyline Terrace.
    • Adjacent to the Wedge Bar at Sections 36/38.

    View a map of Marlins Park using the official Marlins Park mobile app: the MLB.com Ballpark app.

    Charity Partner

    Every year the Marlins partner with four (4) local non-profit organizations, which are selected through the Charity Partner Empowerment Fund (CPEF) selection process. In addition to a $25,000 donation during the season, each organization will host a night at Marlins Park where the Marlins highlight the great work they are doing in our South Florida community. To learn more about the Marlins Charity Partner Empowerment Fund, visit www.marlins.com/Community.

    Children

    Children up to 36 months old do not need a ticket to enter Marlins Park; however, the child must sit on an adult's lap during the game without obstructing the view of any other Guests. Any Guests older than 36 months of age must have a ticket to enter Marlins Park.

    Clevelander Marlins Park

    The Miami Marlins have partnered with the world-renowned South Beach hotel, The Clevelander, to operate a poolside lounge area unlike any other ballpark experience. Clevelander Marlins Park features a swimming pool, fabulous cuisine, signature beverages, entertainment and a one-of-a-kind seating location at the Field Level, as Guests view the game through the outfield fence. Guests of Clevelander Marlins Park will have the opportunity to watch the visiting team pitchers warm up in the adjacent bullpen, and a close-up view of the Marlins outfielders making spectacular plays during the game. Clevelander Marlins Park will open 90 minutes before each game and will remain open after games and on non-game days for private events. Guests must be 21 years of age or older to be allowed inside Clevelander Marlins Park during all Monday through Saturday home games. However, age restrictions will not apply during Sunday home games. Guests may purchase tickets for a game in Clevelander Marlins Park online at marlins.com, at the Marlins Park Ticket Office or by calling 1-877-MARLINS. Guests who do not have a ticket to enter Clevelander Marlins Park may gain entry after the 7th Inning of a home game, based on availability, for a cover fee.

    Closed Captioning

    Please see "ADA (Americans with Disabilities Act) Services."

    Column Illumination

    As part of the Miami-Dade County Art in Public Places program, Daniel Arsham and Snarkitecture were selected to highlight the one-of-a-kind "Tree Columns" in the West Plaza that support the retractable roof. The illumination of the Marlins Park "Tree Columns" uses the simple concept of revealing and concealing through the use of light. Standing nearly 150 feet in height, light on each of the four (4) columns fades up and down as if the light is a breath, appearing and disappearing in subtly varying rhythms. The scale of the columns and the oscillating light allows this effect to be visible at great distances in the city, acting as a beacon drawing Guests to Marlins Park and announcing events occurring within.

    Comments, Compliments and Complaints

    Guests may express questions, comments, compliments or complaints in person during Marlins Park events at the Guest Services Centers located on both the Promenade Level at Section 15 and on the Vista Level at Section 318. Guests may also e-mail any feedback to BallparkFeedback@marlins.com or speak with a Guest Services Team Member by calling (305) 480-1300.

    Community Impact

    The Marlins Foundation and Community Outreach departments support the Charity Partners of the Miami Marlins through philanthropy and service. The Marlins Foundation is committed to improving the lives of local youth through education, the arts and baseball, with a focus on children with special needs. The funds raised by the Marlins Foundation provide unique experiences for kids in local schools, parks and on the water. Since construction of Marlins Park was approved, the Marlins Foundation has gifted over $6 million to South Florida charities, and the front office community service program, Marlins Ayudan, has performed over 39,000 hours of community service. Marlins Ayudan is our employee community service corps, willing and ready to effectuate positive change in the South Florida community and often recognized by their trademark Blue Jerseys. The Marlins endeavor to be leaders in corporate social responsibility and civic engagement.

    Concessions/Exclusive Lounges

    Marlins Park offers a variety of food and beverage options both in and around the ballpark in conjunction with concessionaire Levy Restaurants, Inc., the Marlins Corporate Partners and local community vendors.

    Ballpark Exterior (West Plaza)

    • La Baguette: Bar and grill with outdoor and indoor seating.
    • YoBlendz: Frozen yogurt location with outdoor seating.
    • Corona Beach House: Bar area with covered barstool seating.

    Field Level

    • Dugout Clubs (1st & 3rd Base Sides): Premium, exclusive areas that serve burgers, hot dogs, beer, cocktails and more; these areas also offer available seating.
    • Ricoh Diamond Club (Home Plate): Premium, exclusive bar and lounge area that serves top-quality food and beverage options; this area also offers available seating and table service.
    • Clevelander Marlins Park (Left Field & East Plaza): Bar and lounge area that serves burgers, hot dogs, beer, cocktails and more; this area also offers available indoor and outdoor seating, table service, DJ entertainment and even a swimming pool.

    Promenade Level

    • Kosher Korner (Section 1): Kosher Pastrami Sandwich, Kosher Corned Beef Sandwich, Kosher Hot Dog, Kosher Hamburger and Kosher French Fries.
    • Goya Latin Café (Section 4): Frita Burger, Mojo Pork Sandwich, Pressed Cuban Sandwich and Goya Nachos.
    • Miami Mex (Section 5): Fish/Carne Asada/Chicken Tacos, Honey Chipotle Chicken Tenders and Churros.
    • Fan Feast (Sections 8, 15, 23 & 37): BBQ Rib Tips, BBQ Pork Sandwich, BBQ Pork Nachos, Hot Dog, Italian Sausage and Souvenir Ice Cream Helmet.
    • Papa John's Pizza (Sections 10 & 26): Personal Pepperoni and Cheese Pizzas.
    • SuViche (Section 11): Specialty Sushi Rolls.
    • Burger 305 (Section 13): Burger, Hot Dog, Char Grilled Footlong Hot Dog, Chicken Tenders and Loaded Cheese Fries.
    • The High Cheese (Section 13): Specialty Grilled Cheese Sandwiches.
    • Home Plate Lobby Bar (Section 15): Beer, Wine and Cocktails.
    • Diamond Juice (Section 18): Fresh-Blended Fruit and Vegetable Juices and Smoothies.
    • BGR Deck (Section 19): Specialty Topped Burgers.
    • Bud Light Lime-a-Rita Cabana (Section 21): Bud Light Lime-a-Ritas, Beer and Cocktails.
    • MIA BBQ (Section 24): Specialty Barbeque Meats and Sandwiches.
    • Avoiding Gluten Cart (Section 26): Gluten-Free Hot Dog, Gluten-Free Grilled Chicken Sandwich and "Shaker" Salad.
    • Don Camaron (Taste of Miami, Section 27): Snapper Minuta Sandwich, Conch Fritters, Oysters and Ceviche.
    • Latin American Grill (Taste of Miami, Section 27): Cuban Sandwich, Midnight "Media Noche" Sandwich and Plantain Chips.
    • Mama Choa (Taste of Miami, Section 28): Pork Sandwich, Seasoned Shredded Pork, Pork/Chicken Nachos, and Chicken and Fried Cheese Sandwich.
    • Panna Café Express (Taste of Miami, Section 29): Tequeños, Empanadas and Arepas.
    • Budweiser Bowtie Bar (Section 32): Beer, Wine and Cocktails.
    • Sweet Play (Section 34): Soft Serve Ice Cream, Hand Dipped Ice Cream, Assorted Candy and Kid's Meals.
    • Wedge Bar (Section 37): Beer, WIne and Cocktails.
    • Metro Grill (Section 40): Burger, Char Grilled Footlong Hot Dog, Crispy "Red Hot" Chicken Sandwich and Veggie Burger.

    Legends Level

    • Metro Grill (Section 202): Burger and Char Grilled Footlong Hot Dog.
    • D'town Favorites (Sections 205 & 210): BBQ Rib Tips, BBQ Pork Sandwich, BBQ Pork Nachos, Hot Dog and Souvenir Ice Cream Helmet.
    • Welcome to the Show (Section 208): Cheesesteak Sandwich, Crispy "Red Hot" Chicken Sandwich, Hand Battered Chicken Tenders and Loaded Cheese Fries.
    • Prime Burger (Section 220): Burger, Hot Dog, Char Grilled Footlong Hot Dog, Loaded Cheese Fries and Souvenir Ice Cream Helmet.
    • Rincon Habana (Section 223): Pressed Cuban Sandwich, Hot Dog and Nachos.
    • Billy's Grinders (Section 226): Italian Meatball Grinder and Italian Sausage Grinder.
    • Papa John's Pizza (Section 228): Personal Pepperoni and Cheese Pizzas.

    Vista Level

    • Fan Feast (Sections 304, 314 & 323): Italian Sausage, Hot Dog, Nachos and Souvenir Ice Cream Helmet.
    • Papa John's Pizza (Section 307): Personal Pepperoni and Cheese Pizzas.
    • Burger 305 (Sections 310 & 321): Burger, Chicken Tenders and French Fries.
    • Rincon Habana (Section 315): Pressed Cuban Sandwich, Hot Dog and Nachos.

    Notes

    • All menu items are subject to change without notice.
    • Popcorn, Peanuts, Cracker Jacks and Pretzels available at most open locations.
    • Bottomless Souvenir Popcorn and Bottomless Souvenir Soda Cups available for purchase at most open locations (bottomless refills available only on day of purchase).
    • Select concession stands allow Guests to order ahead using the official Marlins Park mobile app: the MLB.com Ballpark app.
    Corona Beach House

    Located on the West Plaza, the Corona Beach House is a popular meeting and gathering place for Guests of Marlins Park. The Corona Beach House is open to Guests on game days and select special events.

    Credit Cards

    For Guest convenience, MasterCard, Discover, American Express and Visa are accepted at most locations throughout Marlins Park.

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    Diamond Dash

    As part of Sunday Funday, all kids 12 years of age and under will be able to run the bases on the field immediately following every Sunday home game at Marlins Park. Once the game has ended, kids and parents or chaperones should proceed to the bottom of the 1st Base Helix Ramp through the Promenade Level by Section 6. Billy's Bunch Kids Club members and Fish Family Season Ticket Holders may show their membership card at the bottom of the ramp to gain access to the VIP Diamond Dash line.

    Digital Ticketing

    Tickets purchased at marlins.com can be viewed, scanned and forwarded using the official Marlins Park mobile app: the MLB.com Ballpark app. Once a Guest has logged in with a marlins.com account email and password, he/she can view tickets and display ticket barcodes directly on his/her mobile devices for entry into Marlins Park. Guests may also easily forward tickets to friends directly from the app.

    Disabled Seating

    Please see "ADA (Americans with Disabilities Act) Services."

    Donation Requests (Marlins Foundation)

    The Marlins are committed to assisting non-profit organizations in their fundraising efforts. If you would like the Marlins to consider donating to your next fundraiser, please visit marlins.com/InKind. Please note that the Marlins require at least four (4) weeks' notice for consideration of your requests.

    Drop-Off Lane

    The designated area for any drop-off is located on Orange Bowl Way (NW 14th Avenue), between Bobby Maduro Drive (NW 4th Street) and Felo Ramirez Drive (NW 6th Street). There is curb space along Orange Bowl Way (NW 14th Avenue), which provides a safe area to facilitate any event drop-off and/or pick-up.

  • E

    Electronic Cigarettes

    E-cigarettes are prohibited inside Marlins Park.

    Elevators

    There are eight (8) passenger elevators at Marlins Park. Priority access is given to Guests with disabilities on all elevators. Elevators can be found in the following locations:

    Entrances

    • 3rd Base Entrance Lobby: access to Promenade Level only.
    • Ricoh Diamond Club Lobby: access to Promenade, Founders, Legends and Vista Levels.
    • 1st Base Dugout Club Lobby: access to Promenade, Founders, Legends and Vista Levels.
    • Bobby Maduro Lobby: access to Promenade and Legends Levels.
    • Center Field Entrance: access to Promenade Level and Home Run Porch.

    Promenade Level

    • Across from Sections 1, 7, 18, 28 & 34.

    Legends Level

    • Across from Sections 201, 207 & 219.

    Vista Level

    • Across from Sections 307 & 318.

    Emergency Evacuation

    Should there be an immediate need to evacuate Marlins Park, Guests will be given instructions by the public-address/open-caption systems. Exit instructions will also be posted on high-definition televisions on the concourses.

    Guests are encouraged to take the following steps:

    • Be aware of your location in Marlins Park at all times.
    • Identify the two exits located nearest to your seats.
    • Listen, observe and follow instructions from the public-address system, video boards and concourse high-definition televisions.
    • Ask for assistance and information from Guest Services, police, medical and security personnel.
    • Do not panic.
    • Guests are asked to remain calm, walk to the exits at a normal pace and proceed to the nearest safe area.
    • Elevators and escalators are NOT operational during an evacuation.
    • Individuals in wheelchairs should evacuate in an emergency by using a ramp or wait at an elevator for Emergency Medical Services or other First Responders.

    Employment Opportunities

    All of our current Marlins employment opportunities are posted online at marlins.com/Jobs.

    Entrances

    Marlins Park has four (4) main entrances:

    • 1st Base Entrance (on the southwest corner of the West Plaza).
    • Home Plate Entrance (on the northwest corner of the West Plaza).
    • 3rd Base Entrance (on the northeast corner of the East Plaza).
    • Center Field Entrance (on the southeast corner of the East Plaza).

    There are also four (4) entrances for premium seat holders:

    • Ricoh Diamond Club Entrance (on the north side of Marlins Park between the Home Plate Entrance and North Ticket Office).
    • Bobby Maduro Entrance (on the south side of Marlins Park between the 1st Base and Center Field Entrances).
    • 1st Base Dugout Club Entrance (on the West Plaza between the 1st Base Entrance and the New Era Team Store).
    • 3rd Base Dugout Club Entrance (on the North side of Marlins Park between the North Ticket Office and the 3rd Base Entrance).

    Marlins Park entrances usually open 90 minutes prior to the scheduled start of every regular season home game. The Ricoh Diamond Club Entrance opens two (2) hours prior to the scheduled start of every regular season home game for Ricoh Diamond Club and Suite Ticket Holders. Please note that entrance openings are subject to change for special events, Opening Night and postseason play.

    In accordance with Major League Baseball's Guest Screening Policy, the Miami Marlins installed walk-through metal detectors at all Marlins Park entrances. As a condition of entry into Marlins Park all Guests will consent to being screened utilizing walk-through and/or handheld metal detectors. Major League Baseball has worked closely with the U.S. Department of Homeland Security to increase and standardize security practices across the league. All bags entering Marlins Park shall be subject to inspection in accordance with Major League Baseball security regulations. Express lines are at each entrance for Guests without bags. You will need to remove mobile phones, cameras, and other large metal items from pockets before proceeding through the metal detectors. Guests are not required to remove their shoes prior to entering the metal detector.

    View a map of Marlins Park using the official Marlins Park mobile app: the MLB.com Ballpark app.

    Entry Guidelines and Notice

    The Marlins' highest priority is to ensure the safety and security of our Guests, and we will take every reasonable step to ensure the safety of everyone entering Marlins Park. The Marlins administer several important security measures in accordance with Major League Baseball security regulations and in conjunction with local, state and federal law enforcement agencies.

    Guests and their belongings will be inspected before entering Marlins Park.

    Any person or property that could affect the safety of Marlins Park Guests/property shall be denied entry. The Marlins encourage Guests to arrive at least 90 minutes prior to first pitch to avoid lines and to enjoy pregame activities on the West Plaza. Please follow all signage and directions from security personnel. If you provide tickets to someone who may not be familiar with Marlins Park security policies, please alert your Guests to these measures. Marlins Park entrances usually open 90 minutes prior to the scheduled start of every home game. Please see "Entrances" for further information.

    Guests are welcome to bring the following items inside Marlins Park:

    • One (1) clear, soft-sided, factory-sealed water bottle 20-ounces in size or smaller per person.
    • One (1) single serving food item contained in a clear plastic bag (Pieces of fruit must be sliced).
    • Bags no larger than 16"x16"x8" in size. All bags are subject to inspection; clear bags are preferred.

    The following items will NOT be permitted inside Marlins Park:

    • Glass bottles, metal cans.
    • Briefcases, hard-sided coolers, open or hard-sided containers, travel thermoses, tumblers.
    • Professional-grade audio, video and/or photographic equipment.
    • Alcohol or illegal substances.
    • Soft drinks or sports/energy drinks.
    • Fireworks, laser pointers, flares, confetti, glitter.
    • Brooms, poles, selfie sticks.
    • Weapons (firearms, knives) regardless of permit.
    • Pets (except for service animals or during specific promotions).
    • Noise making devices (e.g. air horns, cowbells, musical instruments, etc.). Any exceptions will be made solely at the discretion of the Marlins.

    Personal Recreational Vehicles(skateboards, roller blades, roller skates, wheeled footwear, bicycles, hover boards, razor boards, segways, etc.)

    • Baseball bats other than the miniature souvenir bats purchased at the New Era and Majestic Team Stores
    • Aerosol cans (e.g. mace, pepper spray, hairspray, etc.).
    • Beach balls or other inflatables.
    • Toy guns or knives (including water guns).
    • Unmanned aerial vehicles (drones).
    • Any item deemed to be dangerous, inappropriate, or disruptive to other Guests' enjoyments of the game.

    Such items will be prohibited from being brought into Marlins Park. There is no storage area for these items. Guests arriving by mass transit should take particular care not to bring any prohibited items, as no exceptions will be made.

    Guests who are, or appear to be, intoxicated and/or unmanageable will not be permitted into Marlins Park.

    Re-entry is not permitted, except for unique circumstances at the discretion of Marlins Park. Please see "Exit/Re-Entry" for further information.

    The Marlins reserve the right to change or modify these guidelines at any time, without notice.

    Escalators

    There are a total of ten (10) escalators in Marlins Park. Escalators can be found in the following locations:

    Entrances

    • 3rd Base Entrance: Two (2) escalators allowing access to Promenade Level.
    • Home Plate Entrance: Two (2) escalators allowing access to Promenade Level.

    Promenade Level

    • Section 27: One (1) escalator allowing access to the Legends Level.
    • Section 28: One (1) escalator allowing access to the Vista Level.
    • Sections 15/16: Two (2) escalators allowing access to the Legends Level.

    Legends Level

    • Legends Level Bridge: Two (2) escalators allowing access to the Vista Level.

    Exit/Re-Entry

    Guests are not permitted to leave Marlins Park and return using the same ticket. Re-admission into Marlins Park will only be allowed in the case of an emergency. Please see security personnel or a Guest Services Team Member prior to exiting Marlins Park.

    Guests are permitted to leave Marlins Park with the express purpose of patronizing the New Era Team Store, which is located on the West Plaza of Marlins Park. Guests must present their ticket to the Entrance Supervisor at the Home Plate Entrance prior to exiting Marlins Park. The Entrance Supervisor will stamp the ticket and hand stamp each respective Guest to accommodate re-entry for this specific purpose.

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    Fan Club

    The Fish Family Fan Club is available to Guests 13 years of age and older. Enrollment is free and can be done online at marlins.com/FanClub.

    All 2016 members will receive exclusive offers, Marlins Insider emails and information, updates on the 2017 MLB All-Star Game at Maelins Park, plus access to the new pilot program for Fish Family rewards and events.

    Guests can sign up for the Fish Family Fan Club online at marlins.com/FanClub or by visiting the Fish Family Fan Headquarters on the Promenade Level at Section 20.

    Fan Mail

    Letters to Marlins players should be addressed to the attention of that specific player at Miami Marlins, 501 Marlins Way, Miami, FL 33125. If a response is desired, please enclose a self-addressed, stamped envelope. All letters are delivered to the addressee, but a personal response from a player cannot be guaranteed.

    Fan Text Messaging

    Guests can use their cell phones to confidentially text questions and concerns to Marlins Park Team Members by texting the word FISH (Space) the issue and location to 69050 (standard message rates may apply). A Marlins Park Team Member will respond accordingly.

    Fantasy Auction

    Join the Marlins Foundation at the 11th Annual FOX Sports Florida Fantasy Auction on June 23rd at Marlins Park. During this special live televised auction, viewers will have the opportunity to bid on once-in-a-lifetime experiences. If you can't make it to the game, tune into FOX Sports Florida to place your bids! All proceeds from this event will benefit the Marlins Educational Fund. Please visit www.marlins.com/Fantasy for further information.

    Father's Day Play Catch

    Looking for a great Father's Day gift for Dad? See what it's like to stand where the Major Leaguers do by participating in the Marlins Foundation's Play Catch with Dad post-game event on Sunday, June 19th. Cheer on your Marlins as they take on the Rockies before the festivities. There is no better way to spend Father's Day! All proceeds from this event will benefit the Marlins RBI (Reviving Baseball in Inner Cities) Program Scholarship. Please visit www.marlins.com/PlayCatch for further information.

    Firework Fridays

    After all Friday home games, time and weather permitting, Guests can enjoy a fireworks show from the comfort of their seats. The show will be approximately five (5) minutes in length, beginning as soon as the roof opens immediately following the conclusion of the game. Please visit marlins.com/Promotions for further information.

    First Aid Rooms

    First Aid Rooms are located on the Promenade Level at Section 6 and on the Vista Level at Section 306. Guests in need of medical assistance should notify security personnel, the nearest Marlins Park Team Member or visit the nearest First Aid Room. Either the City of Miami Department of Fire Rescue or Miami-Dade County Fire Rescue personnel are available during all games and public events. Roving medical personnel are also available throughout Marlins Park to provide medical assistance to Guests.

    Fish Family

    Please see "Loyalty Program."

    Fish 'N' Chips Casino Night

    Don't miss your chance to enjoy a night of casino style games at the 9th Annual Fish 'N' Chips Casino Party on August 10th. The evening will feature great entertainment, an array of delicious food, gaming and much more for a great cause. All proceeds from this event will benefit the Marlins RBI (Reviving Baseball in Inner Cities) Program. Please visit www.marlins.com/FishnChips for further information.

    Foul Balls/Home Run Balls

    Guests are welcome to keep any foul or home run balls hit into the stands as long as they do not interfere with the safety and/or comfort of others. Major League Baseball rules prohibit Guests from throwing any object onto the field or interfering with a ball in play; offenders will face immediate ejection from Marlins Park. Guests should stay alert at all times for bats and balls that could enter the seating areas.

    Fuel Efficient Vehicles

    Marlins Park offers Fuel Efficient Vehicle (FEV) parking spaces in three (3) of the four (4) parking garages. These spaces are reserved for electric and hybrid vehicles as part of the Marlins Park green initiatives. Please contact the Miami Parking Authority at (305) 373-6789 for further information.

  • G

    Game Day Messages

    Please see "Celebration Club."

    Game-Used Memorabilia

    Autographed and game-used memorabilia can be found at the following Marlins Park Team Store locations:

    • New Era Team Store located on the West Plaza off of Marlins Way (NW 16th Street).
    • Game-used Kiosk on the Promenade Level at Section 6.

    s

    Game-used baseballs and bases from a game can be purchased on the same day of the game. These keepsakes are available at the Game-used Kiosk at Section 6 after the 3rd inning of every home game.

    All game-used and autographed memorabilia is authenticated by MLB and comes with an MLB hologram sticker that verifies authenticity. For additional information or to find memorabilia from your favorite Marlins players, please email GameUsed@marlins.com.

    Please see "Merchandise" for further information regarding team store and merchandising locations.

    Giveaways

    Several Guest giveaways are scheduled throughout the 2016 season. Giveaways will be available at all entrances while supplies last. Guests must be in attendance and produce a valid day of game ticket in order to receive an item. For a full list of giveaways, promotions, theme nights and ticket offers, please visit one of the Guest Services Centers, or go online to marlins.com/Promotions.

    Green Initiatives

    The Marlins are committed to promoting a sustainable environment and have implemented several green initiatives into the design and operation of Marlins Park.

    Sports Lighting: The Green Generation Lighting®, developed by Musco, will enhance the playing of America's favorite pastime while cutting energy costs and minimally impacting the environment. All lamps were aimed digitally within 0.15 degree of accuracy, maximizing the quantity and quality of lighting while satisfying today's high definition broadcasting needs.

    Energy Efficient Design: Marlins Park has implemented energy efficient design strategies that help reduce our energy usage by more than 20% over the current Florida Building Code requirements.

    Cool Roof: While the roof of Marlins Park looks cool, it is also considered a Cool Roof. The white reflective roofing material installed at Marlins Park was selected to minimize heat gain within the facility, lowering the demand for air conditioning.

    Recycling: Together with Waste Management, the Marlins are committed to the recycling program at Marlins Park. Recycling receptacles are located throughout Marlins Park concourses as well as the East and West Plazas, allowing all our Guests to be responsible stewards of the environment. To enhance our recycling program, our food concessionaire, Levy Restaurants, Inc., has selected concession packaging and cutlery that are recyclable or composed of recycled materials.

    Reduced Water Usage: Marlins Park's low flow water closets, restroom faucets, showerheads and waterless urinals are projected to reduce the facility's overall water use by more than 50%.

    Regional Materials: More than half of the total materials used in the construction of Marlins Park were sourced, manufactured, or fabricated from within 500 miles of the Marlins Park site, thus limiting the overall carbon footprint of the project.

    Recycled Content: Nearly 50% of the total materials used in Marlins Park construction have a high-recycled content, in order to reduce the impact on our environment.

    Group Tickets

    Discounted tickets for select games and seating categories are available for groups of 20 or more. Groups can also enjoy one of our many game day suite rentals or party area options. For pricing and availability contact the Group Sales Department at (305) 480-2523 or Groups@marlins.com.

    Guest Code of Conduct

    The Marlins continually strive to create a safe, comfortable and enjoyable experience for all who visit Marlins Park. Each Guest will be treated in a consistent, professional and courteous manner by all Marlins Park Team Members. The Team asks for Guests to conduct themselves in a manner that will help ensure a positive experience for everyone. The following Guest Code of Conduct has been established at Marlins Park:

    • Disorderly Guests inside Marlins Park are subject to ejection and possibly arrest.
    • Guests using foul or abusive language are subject to ejection.
    • Guests throwing objects onto the field, or entering the field of play, are subject to immediate ejection and arrest.
    • Guests are not permitted to enter Marlins Park with inflammatory signs.
    • Guests are not permitted to enter Marlins Park with obscene or indecent clothing.
    • Guests appearing intoxicated will not be permitted inside Marlins Park.
    • Guests must refrain from standing or leaning on handrails, sitting or standing on seat backs, standing on seats or stepping over/on seats.
    • Guests are not permitted to smoke or use electronic/vapor cigarettes inside Marlins Park.
    • Guests are not permitted to parade around Marlins Park holding signs.
    • Guests are not permitted to obstruct the view of other Guests with signs and/or banners. Signs and/or banners should only be displayed in between innings.
    • Guests are not permitted to affix signs and/or banners to any Marlins Park wall or structure.
    • Guests are not permitted to sit in seats that are not printed on their ticket.
    • Any other action deemed dangerous, inappropriate or disruptive to other Guests' enjoyment of the game.

    The Marlins thank you for adhering to the Guest Code of Conduct. The Marlins strive to achieve the highest possible standards on and off the field. Be proud of Marlins Park and enjoy the experience.

    Guest Interference

    In the interest of player and Guest safety, the Miami Marlins maintain a policy that prohibits Guests from interfering with a ball in play or disruption of an event at Marlins Park. Failure to comply with this policy will result in immediate removal from Marlins Park.

    Guest Screening

    In accordance with Major League Baseball's Guest Screening Policy, the Miami Marlins installed walk-through metal detectors at all Marlins Park entrances. As a condition of entry into Marlins Park, all Guests must consent to being screened utilizing walk-through and/or handheld metal detectors. Major League Baseball has worked closely with the U.S. Department of Homeland Security to increase and standardize security practices across the league. All bags entering Marlins Park shall be subject to inspection in accordance with Major League Baseball security regulations. Express lines can be found at each entrance for Guests without bags. You will need to remove mobile phones, cameras, and other large metal items from pockets before proceeding through the metal detectors. Guests are not required to remove their shoes prior to entry.

    Guest Services Centers

    The Guest Services Centers are located on the Promenade Level at Section 15 and on the Vista Level at Section 318 to assist Guests with questions and address any needs they may have. Guest Services Team Members are also available around Marlins Park to assist Guests.

    Guests with Disabilities and Wheelchair Accessibility

  • H

    Home Run Sculpture

    The 73-foot signature Home Run Sculpture was designed by American pop artist, Red Grooms. A pioneer of site-specific sculpture and installation art, Grooms' "sculpto-pictorama" design for the home run feature depicts an elaborate tableau of bright colors, stylized water and LED lights. Dotted with clouds, pelicans, seagulls and plenty of Florida-inspired flair, the design incorporates three jumping marlins, a pair of flamingos that flap their wings, jetting streams of water and rolling ocean waves that activate when Marlins home runs are hit.

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  • J

     

  • K

    Kids Eat Free Wednesdays

    All kids 12 years of age and under can eat free on Wednesday night home games in 2015 (excluding Wednesday game on August 12). Promotion is valid for all seating categories in the Ballpark. Each child 12 years of age and under will receive a voucher at the Ballpark entrance for a free Kayem beef Frank, a bag of chips and a small Pepsi, redeemable at any Fan Feast or D'Town Favorites concession stand in the Ballpark. For more information, visit marlins.com/promotions.

  • L

    Lost And Found

    Guests inquiring about a lost item or turning in a lost item may do so at the Guest Services Centers located on the Promenade Level at Section 15 and on the Vista Level at Section 318. To inquire via phone, Guests should call (305) 480-1342 Monday through Friday from 9:00 AM - 5:00 PM. Non-Business hours and weekend inquiries can be made by calling (305) 480-5120.

    Lost/Stolen Tickets

    Tickets are valuable items, and the Marlins recommend that Guests keep them in a secure place. Lost or stolen tickets can be replaced only under the terms and conditions set forth by the Marlins and only to the account holder of record. If tickets are lost or left at home, or an incorrect ticket is presented for admission, the account holder of record is required to purchase replacement tickets to cover the missing tickets. A nonrefundable processing fee of $5 per ticket will be charged for replacement tickets. Tickets that are reported stolen are replaced only when an official police report is provided to the Marlins Park Ticket Office. Stolen tickets, with a police report, will be replaced without charge. Replacement tickets may not be exchanged. Replacement tickets, once issued, will not be replaced if lost or stolen.

    Lost Children/Tag-A-Kid Program

    Please see "Safe in the Seat I.D. Wristbands."

    Loyalty Program ("Fish Family")

    Cross unbelievable moments off your Marlins bucket list! Fish Family is the official loyalty program for Miami Marlins fans. The full program is available for Marlins Season Ticket Holders who are automatically enrolled. Fish Family allows Season Ticket Holders exclusive access to get closer to the Marlins and each other!

    To become a Season Ticket Holder, visit marlins.com/SeasonTickets, call (305) 480-2521, or email SeasonTickets@marlins.com!

    New in 2016: all fans can be part of the Fish Family Fan Club for exclusive offers, information and the opportunity to test out their own rewards program. Enroll for free at marlins.com/FanClub.

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    Marlins Park Team Members

    From the instant Guests arrive at Marlins Park to the moment they leave, a variety of Marlins Park Team Members, representing various departments and roles, strive to make each and every Guest experience as enjoyable and memorable as possible.

    Marlins Ayudan

    Marlins Ayudan (Spanish for "help") is the signature outreach initiative of the Miami Marlins. The purpose of Marlins Ayudan is to provide a volunteer corps willing and ready to effectuate positive change in the South Florida community. It is the fabric of the Club's corporate culture and engages every Front Office employee with schools and charities throughout South Florida. The goal of Marlins Ayudan is to leave a lasting legacy through impactful service activities that tackle the community's most pressing needs. The three-tier Ayudan methodology consists of organizational service days, team events and individual volunteer opportunities.

    Easily identified by the signature Blue Jerseys, members of the Miami Marlins Front Office have contributed over 39,000 hours of community service since the inception of the program in 2010. . Furthermore, the Marlins Ayudan program has established partnerships and traditions of giving that inspire employees to pursue their passions and contribute their time and talents year-round.

    Marlins Ayudan is a direct and visible demonstration of our corporate social responsibility.

    Marlins Ayudan School Partnership Program (MASPP)

    Through this initiative, the Marlins directly impact the lives and educations of students in Miami-Dade County Public Schools. The MASPP is guided by focused involvement with students, faculty and staff at eight (8) partner schools, and focuses on the following signature programs:

    • Elementary School: Reading A-Z Literacy Program.
    • Middle School: Marlins Ayudan Team Mentorship Program.
    • High School: Career Workshop Series.

    2015-2016 Marlins Ayudan Partner Schools:

    • Citrus Grove Elementary School
    • Citrus Grove Middle School
    • Coral Way K-8 Center
    • Kensington Park Elementary School
    • Lenora B. Smith Elementary School
    • Miami Senior High School
    • Booker T. Washington Senior High School
    • SLAM Academy

    Schools were determined through a selection process.

    MASPP Career Workshop Series

    The MASPP Career Workshop Series is a unique educational opportunity designed specifically for students of Miami Senior High School, SLAM Academy and Booker T. Washington Senior High School. The goal of the program is to offer students a real-world glimpse at a variety of disciplines as they work toward building careers. The program includes presentations at Marlins Park, as well as campus tours at local colleges and universities.

    Marlins Foundation

     

    The Marlins Foundation supports the Charity Partners of the Miami Marlins through philanthropy and service. The Marlins Foundation is committed to improving the lives of our youth through education, the arts and baseball, with a special focus on children with special needs. The funds raised by the Marlins Foundation provide unique experiences for kids in our schools, parks and on the water. The Marlins Foundation Community Partnerships and outreach efforts demonstrate the Marlins' leadership in corporate social responsibility and civic engagement. Since the approval of Marlins Park construction, the Marlins Foundation has donated over $6 million to the South Florida community.

    Marlins Foundation 50/50 Raffle

    The 50/50 raffle is a fundraising vehicle for the Marlins Foundation that takes place during every home game throughout the season. During each game, Guests have the opportunity to play and win 50% of the net proceeds raised that day, with the remaining proceeds benefitting the Marlins Foundation or the hosting non-profit organization. Make sure you visit a 50/50 kiosk located at Section 3, 15 or 26, or see the roaming sellers throughout Marlins Park. Sales end in the 6th inning, so don't miss your chance to win big! For more information visit marlins.com/Raffles.

    Marlins Park Information

    Date of Project Completion: April 2012
    Months of Construction: 33 Months
    Architect: Populous
    Construction Manager: Hunt/Moss, A Joint Venture
    Ballpark Square Footage: 928,000 Square Feet
    Ballpark Type: Retractable Roof
    Playing Surface: Natural Grass
    Seating Capacity: 37,442
    Green Building: LEED Gold Status
    Materials in Façade: Colored Glass, Stucco, Metal Panel and Glass Curtain Wall
    On-Site Parking: Four Garages and Six Surface Lots for a total capacity of approximately 5,700 spaces
    Number of Suites: 45 Total: (13 Founders Suites, 10 Legends Suites, 12 MVP Suites, 6 Fiesta Suites, 2 Championship Suites, and 2 Hall of Fame Suites)
    Website: Marlins.com/MarlinsPark
    Twitter Account: @MarlinsPark
    Official Mobile App: The MLB.com Ballpark app

    Marlins Think Tank

    Marlins Think Tank aims to enrich the learning experiences of students in fourth to sixth grade by linking baseball to the following curriculum areas:

    • Health & Fitness
    • Language Arts
    • Social Studies
    • STEAM (Science, Technology, Engineering, Art and Mathematics)
    • Writing

    Marlins Think Tank provides lesson plans that meet Common Core State Standards as adopted by FDOE with the Miami Marlins as the lesson theme! Throughout each lesson, students will read and learn about baseball and Miami.

    Classrooms that use the Marlins Think Tank materials will even hear from current Miami Marlins players through interactive videos!

    For high school students, Marlins Think Tank offers an exclusive Career Day section. Here, students and teachers have access to video messages from Marlins Front Office staff in all departments. Videos address topics such as career paths, keys to success, dreams, goals and more.

    Marlins Think Tank is available for free to all teachers and classrooms. To access the Think Tank web portal, visit www.marlins.com/ThinkTank.

    Marlins Think Tank Week Sweepstakes

    Every year, classrooms that take advantage of the Marlins Think Tank curriculum have the opportunity to meet a member of the Miami Marlins (players, coaches and/or broadcast personalities) as part of a school visit!

    To participate in the Marlins Think Tank Week Sweepstakes, fourth to sixth grade classrooms can submit their completed lesson plans. At the conclusion of the contest, winners will be chosen from the completed lessons.

    During Marlins Think Tank Week, Miami Marlins players, coaches and broadcasters will visit the Tri-County area, listening to presentations from students, hearing what the students learned and sharing their own personal experiences in education.

    Marlins Think Tank Week takes place during May of every school year. Contest dates and deadlines will be posted at the beginning of the spring semester. Check www.marlins.com/ThinkTank for official rules and dates.

    Merchandise

    Guests can buy a variety of Marlins merchandise including authentic jerseys, official caps and game-used memorabilia at the New Era and Majestic Team Stores:

    The New Era Team Store - Located on the West Plaza off of Marlins Way (NW 16th Avenue) is open year-round.

    Hours of Operation:

    • Non-Game Day:
      • Monday - Friday: 10:00 AM - 4:00 PM
      • Saturday: 10:00 AM - 3:00 PM
      • Sunday: Closed
    • Game Day:
      • Monday - Sunday: 10:00 AM - Until one (1) hour after the game ends

    Team Store hours are subject to change without notice.

    The Majestic Team Store - Located behind home plate by Section 12 on the Promenade Level.

    Hours of Operation:

    • Open on game days only from the time the entrances open (90 minutes prior to first pitch) until the end of the game.

    Merchandise is also sold at kiosks throughout Marlins Park and the West Plaza before and after games or events.

    Marlins merchandise can also be purchased at the Official Team Store inside Miami International Airport, located in Terminal D at Gate 28.

    Game-used memorabilia is available for purchase at Marlins Park Team Store locations. Please see "Game-Used Memorabilia" for further information.

    Mobile Applications ("Apps")

    The Marlins, in partnership with MLB.com, are proud to offer two mobile apps:

    • MLB.com Ballpark - View, scan and forward your tickets right from the app. Also enjoy live food ordering, in-game seat upgrades, offers and more! Please see "Ballpark App" for further information on the official mobile app of Marlins Park.
    • MLB.com At Bat - Pitch-by-pitch coverage of all the action! The award-winning At Bat app is the top sports app of all-time! Live game coverage, scores, schedules, stats, access to live audio and video, and more!

    Mobile Ticketing

    Please see "Digital Ticketing."

    Mother's Day Brunch

    Spend your Mother's Day at Marlins Park on Sunday, May 8th. Guests will enjoy pregame brunch and cheer on the Marlins as they take on the Phillies. Proceeds from this event will benefit the Marlins Foundation. For more information, visit www.marlins.com/Community.

    Military Appreciation

    Please see "South Florida Hero Appreciation."

  • N

    Non-Baseball Events

    A destination for every occasion! A combination of history, modern design, technology and year-round availability makes Marlins Park the perfect venue to host private and corporate events of any size or style, including:

    • Banquet and awards dinners
    • Bar/Bat Mitzvahs
    • Birthday and holiday parties
    • Concerts
    • Corporate events and conferences
    • Fundraisers and trade shows
    • Press conferences
    • Product launches
    • Public consumer shows
    • Sporting events (e.g. soccer, football, boxing, etc.)
    • Weddings and receptions

    Marlins Park offers unique and functional spaces while providing in-house catering service, as well as an assortment of preferred vendors. For more information, please visit marlins.com/BallparkEvents, call 305-480-1597 or e-mail Events@marlins.com.

    Nursing Mothers

    Mothers in need of private accommodations while nursing are welcome to do so in any Family Restroom or First Aid Room. Please see "Restrooms/Family Restrooms" or "First Aid Rooms" for locations.

  • O

     

    Operable Wall

    The Left Field Operable Wall is a feature unlike any other in Major League Baseball. Six (6) glass wall panels, towering at 60-feet tall by 40-feet wide, open to create a 240-foot view overlooking Downtown Miami's spectacular skyline. Depending on weather conditions, the Operable Wall may open in conjunction with the Retractable Roof or remain open when the roof is closed.

    Orange Bowl Tribute

    This commemorative artwork recalls the enormous MIAMI ORANGE BOWL marquee from the stadium that stood on this site from 1937 until its demolition in 2008. The letters from the sign are reconstructed at their original ten-foot height and scattered throughout the East Plaza outside Marlins Park. Their positions capture an ambiguous moment between destruction and rebuilding: some letters stand vertically, others submerge themselves in the ground, while others lay horizontally as if at rest. As Guests navigate the plaza, they create new alignments between the letters, spelling out different words as they glimpse at the new venue through fragments of the old. The sculpture display was created by Daniel Arsham and Snarkitecture as part of Miami-Dade County's Art in Public Places program.

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    Parking

    Marlins Park provides our Guests with four (4) parking garages located on the north and south sides of Marlins Park, and six (6) surface parking lots located on the east and west sides of Marlins Park, totaling nearly 5,700 parking spaces. Guests can purchase their parking online at marlins.com/Parking. Advance purchase rates are $15 for Monday - Thursday games and $20 for Friday - Sunday games (exceptions apply for the Home Opener and Premium Games). Day of game, cash and credit card parking will be sold based on availability with costs ranging from $15 to $25. Guests are encouraged to pre-purchase their parking to ensure convenient, on-site parking.

    Accessible parking is available for Guests with handicap/disabled plates and/or tags based on a first come, first served basis. View Parking Map »

    Bus Parking

    • Surface Lot West 3: Located on the southwest corner of Marlins Park. Enter through NW 4th Street and NW 16th Avenue. Parking is $50 per bus. To reserve bus parking in advance, please visit marlins.com/Parking.
    • Cash and Credit Cards are accepted on game days based on availability.

    Bicycle Parking

    Fuel Efficient Vehicle

    Parking Garages and Surface Lots

    • Home Plate Garage: Located on the northwest corner of Marlins Park. Enter via NW 7th Street and NW 15th Avenue. Identified by BLUE banners and signs.
    • Third Base Garage: Located on the northeast corner of Marlins Park. Enter via NW 7th Street and Orange Bowl Way (NW 14th Avenue). Identified by RED banners and signs.
    • First Base Garage: Located on the southwest corner of Marlins Park. Enter via NW 3rd Street and NW 15th Avenue. Identified by YELLOW banners and signs.
    • Center Field Garage: Located on the southeast corner of Marlins Park. Enter via NW 3rd Street and Orange Bowl Way (NW 14th Avenue). Identified by GREEN banners and signs.
    • Surface Lot East 1: Located on the northeast corner of Marlins Park. Enter via NW 6th Street and Orange Bowl Way (NW 14th Avenue).
    • Surface Lot East 2: Located on the southeast corner of Marlins Park. Enter via NW 5th Street and Orange Bowl Way (NW 14th Avenue).
    • Surface Lot East 3: Located on the southeast corner of Marlins Park. Enter via Bobby Maduro Drive (NW 4th Street) and Orange Bowl Way (NW 14th Avenue).
    • Surface Lot West 1: Located on the northwest corner of Marlins Park. Enter via NW 6th Street and Marlins Way (NW 16th Avenue).
    • Surface Lot West 2: Located on the southwest corner of Marlins Park. Enter via NW 5th Street and Marlins Way (NW 16th Avenue).
    • Surface Lot West 3: Located on the southwest corner of Marlins Park. Enter via Bobby Maduro Drive (NW 4th Street) and Marlins Way (NW 16th Avenue).

    Plaza Walkways

    The optical paving designs on the West Plaza are the visions of Venezuelan kinetic and op artist, Carlos Cruz-Diez. Internationally recognized for his work in color investigations, light installations, street interventions and architectural integrations, this monumental plaza marks the largest, site-specific public artwork created by the artist. Constantly changing according to the intensity of light and the distance between the artwork and spectator, the design of the paving system is a tribute to Cruz-Diez's lifelong experiments in color theory, science and kinetics. Entitled Chromatic Induction in a Double Frequency, the paving designs are described by the artist as "chromatic events in continuous transformation, which alter as pedestrians walk by and as the conditions of sunlight or artificial light vary."

    Premium Seating

    The following premium seating locations are available throughout Marlins Park:

    Field Level

    • 1st and 3rd Base Dugout Clubs: located next to the 1st and 3rd Base Dugouts, Dugout Club seats put you close to the action and feature access to the private 1st or 3rd Base Dugout Club Lounges.
    • Ricoh Diamond Club: Located on the Field Level directly behind home plate, it is one of Miami's most exclusive premium entertainment experiences. These seats are ideal to entertain clients, friends and family, reward your employees, socialize with other Guests, or simply to enjoy the best seats in Marlins Park for each Marlins home game.

    Legends Level

    • Hall of Fame Suites: Please see "Suites."

    Privacy

    Marlins Offline Privacy Policy

    The Miami Marlins, a Major League Baseball team owned by Miami Marlins, L.P., have established this privacy policy (the "Offline Privacy Policy") in order to make clear to you how we collect, use and share the personal information you may provide us.

    To view the Marlins complete Offline Privacy Policy, please click here.

    Prohibited Items

    Please see "Entry Guidelines and Notice."

    Promotions

    Promotions, giveaways, theme nights and ticket offers are available for fans throughout the 2016 season. For a full list of scheduled promotions, Guests can visit marlins.com/Promotions, or visit one of the Guest Services Centers at Marlins Park, located on the Promenade Level at Section 15 or the Vista Level at Section 318.

    Publications

    The official publications of the Miami Marlins are the best ways for Marlins fans to follow their team. The Marlins Official Yearbook and Marlins Play Bill are great sources for feature stories about the team and color photos of all their favorite players, as well as information about the Club's beautiful home, Marlins Park. The Marlins Official Media Guide contains a wealth of information to satisfy even the most diehard fan, from bios on Marlins players, coaches and Front Office staff, to in-depth statistics and team history information. These official publications are available at all retail locations at Marlins Park.

    Public Transportation
  • Q

    Quadrants

    Marlins Park is divided into four (4) color-coded quadrants: BLUE, RED, GREEN and YELLOW. Each of these quadrants is associated with a main entrance: The BLUE quadrant corresponds to the Home Plate Entrance, RED corresponds to the 3rd Base Entrance, GREEN corresponds to the Center Field Entrance, and YELLOW corresponds to the 1st Base Entrance. These color quadrants are helpful in navigating Marlins Park.

  • R

    Radio Broadcasts

    Please see "Television and Radio Broadcasts."

    50/50 Raffle

    Please see "Marlins Foundation 50/50 Raffle."

    Ramps

    There are two (2) vertical circulation ramps at Marlins Park, which can be used to travel from level to level or to exit Marlins Park. The base of the North Ramp is located at the 3rd Base Entrance and winds up to Section 17 of the Promenade Level. The 1st Base Helix Ramp begins at the 1st Base Entrance and winds up to the Promenade, Legends and Vista Levels.

    RBI (Reviving Baseball in Inner Cities) Program

    The Marlins RBI League formed during the Club's inaugural year, 1993. RBI, Reviving Baseball in Inner Cities, is a program offering youth ages 13 - 18 living in underserved areas the opportunity to participate in organized baseball and softball. This program was designed to promote interest in baseball, academic achievement and social responsibility.

    The Marlins are committed to providing baseball and softball programs to underserved children, stressing character development both on and off the field. The Breaking Barriers curriculum is implemented into the program. All members of the league submit an essay describing a barrier they have overcome in their life in the spirit of Jackie Robinson.

    Recycling

    The Miami Marlins are committed to operating Marlins Park in a sustainable manner. Recycling receptacles are located throughout Marlins Park. In an effort to be more environmentally friendly, we urge all Guests to recycle when applicable.

    Rescheduled Events Policy

    In the event of a postponed or cancelled event, Guests will be advised to check marlins.com, the local newspaper, media affiliates, or to call 1-877-MARLINS for further information.

    Restrooms/Family Restrooms

    Restrooms and wheelchair accessible restrooms are located on all levels of Marlins Park. Restrooms are available in the following locations:

    West Plaza

    • Men's and Women's Restrooms: located on the West Plaza, adjacent to the Home Plate Entrance.

    Promenade Level

    • Men's Restrooms: Sections 2, 10, 15, 22, 25, 36 & 39.
    • Women's Restrooms: Sections 3, 7, 14, 21, 24, 35 & 40.
    • Family Restrooms: Sections 2, 7, 22, 39 & 134.

    Legends Level

    • Men's Restrooms: Sections 203, 209, 221 & 224.
    • Women's Restrooms: Sections 201, 210, 221 & 224.
    • Family Restrooms: Sections 201, 209 & 221.

    Vista Level

    • Men's Restrooms: Sections 304, 309, 315 & 322.
    • Women's Restrooms: Sections 303, 308, 313 & 320.
    • Family Restrooms: Sections 302, 312 & 318.

    View a map of Marlins Park using the official Marlins Park mobile app: the MLB.com Ballpark app.

    Ricoh Diamond Club

    Located on the Field Level directly behind home plate, the Ricoh Diamond Club is one of Miami's most exclusive premium entertainment experiences. These seats are ideal to entertain clients, friends and family, reward your employees, socialize with other Guests, or simply to enjoy the best seats for each Marlins regular season home game. The Ricoh Diamond Club is limited to five (5) sections, eight (8) rows and 383 seats. For season ticket availability in the Ricoh Diamond Club, please call (305) 480-2521 or email SeasonTickets@marlins.com.

    Roof

    Marlins Park is the sixth MLB Ballpark to have a retractable roof.

    The Structure: The roof is composed of three (3) operable panels, one (1) center and two (2) lower panels. The lower panels sit on the east and west of the center panel, which sits 216 feet above 2nd base. Moving along two (2) 750-foot long tracks, spanning 566-feet, the roof at Marlins Park creates an opening that is wider than any NFL retractable roof stadium.

    Mechanization: The roof is made up of 17 million pounds of steel and moves at speeds up to 39-feet per minute. It can open or close in 13 - 15 minutes, depending on wind speeds. Similar to the mechanics of a locomotive train, the roof sits on 44 transporters with 88 wheels that are attached to the tracks. The roof was designed by Walter P. Moore and Associates, with Uni-systems designing the mechanization.

    Open or Closed?: Prior to Marlins home games, fans can learn whether the roof will be open or closed by visiting the @MarlinsPark Twitter account, or by visiting marlins.com/Roof.

  • S

    Safe in the Seat I.D. Wristbands

    Children 12 years of age and under may receive a Marlins "Safe in the Seat" identification wristband featuring a space to write in the child's name and seat location. The "Safe in the Seat" wristbands are available at all entrances, as well as the Guest Services Centers located on the Promenade Level at Section 15 and the Vista Level at Section 318.

    Safety Warning

    During all pre-game warm-ups and the course of the game experience, hard hit baseballs, bats and fragments thereof may be thrown or hit into the stands, concourses and concession areas. For the safety of every Guest, all Guests must stay alert and be aware of their surroundings. Guests who are concerned with their seat location should contact any Guest Services Team Member for an alternate seat location.

    The Marlins urge Guests to use caution when moving around Marlins Park and while walking up and down the aisles and through the seating areas. Please do not lean on, reach over, sit on or stand near railings.

    Scoreboard Messages

    Please see "Celebration Club."

    Sections and Seat Numbers

    Seating Bowl sections begin with Section 1 on the Promenade Level, 201 on the Legends Level and 302 on the Vista Level, starting from the right field foul pole and proceeding clockwise around Marlins Park. Seats at Marlins Park are also numbered in a clockwise manner. Seating row 1 is at the same height for each level of Marlins Park. Any seating rows prior to row 1 are marked by letters. The number of rows in each section will vary.

    View a map of Marlins Park within the official Marlins Park mobile app: the MLB.com Ballpark app.

    Security

    The Marlins want to ensure that Guests have a safe and enjoyable experience at Marlins Park. Security personnel and uniformed Miami-Dade police officers are positioned throughout Marlins Park. Guests requiring assistance should contact the nearest security personnel, uniformed police officer or a Guest Services Team Member. Guests may confidentially text Security and Guest Services by texting the word FISH (Space), the issue and location to 69050 (standard message rates may apply), and a Marlins Park Team Member will respond accordingly.

    Selfie Sticks

    Selfie sticks are not permitted in Marlins Park.

    Seniors Free Thursdays

    All Guests 55 years of age and older can receive complimentary tickets to all Thursday home games in 2016, courtesy of Wellmax Medical Centers. Valid identification must be shown at the Marlins Park East Ticket Office on Orange Bowl Way (NW 14th Avenue) at the designated window on the day of the game only, beginning two (2) hours prior to the scheduled first pitch. For more information, visit marlins.com/Promotions.

    Silent Auctions

    During select home games, the Marlins Foundation will host silent auctions featuring autographed memorabilia from their favorite Marlins players. From the time the entrances open until the end of the 3rd inning, silent auctions are located on the Promenade Level at Section 16. Proceeds benefit the Marlins Charity Partners. For more information, visit marlins.com/Foundation.

    Smoking Policy

    Smoking, E-Cigarettes and Vaping are prohibited in Marlins Park. In consideration of all Guests, the Marlins ask for your cooperation. There are no designated smoking areas inside Marlins Park, and exiting and re-entry is prohibited for this purpose. Smoking and Vaping will be limited to the East and West Plazas on the building's exterior.

    Social Media

    Guests can enjoy free Wi-Fi and free Charging Stations throughout Marlins Park to allow them access to post photos and commentary of their Marlins Park experience!

    Connect with fellow members of the Fish Family on Snapchat (marlins), Instagram (@marlins, @marlinspark), Facebook (facebook.com/marlins, facebook.com/marlinsbeisbol, facebook.com/marlinspark), Twitter (@marlins, @LosMarlins, @MarlinsPark, @MarlinsAyudan, @BillyTheMarlin), Pinterest, Google+, Tumblr and more! You can also read about what's new on the "On Cloud Conine" blog (oncloudconine.mlblogs.com)!

    Also download the MLB.com Ballpark app and the MLB.com At Bat app to support your experience! Please see "Mobile Applications" for further information.

    South Florida Heroes Appreciation

    The Marlins are proud to pay tribute to local first responders and members of the United States military. In particular, we pay tribute to the United States Special Operations Command, a highly trained and rapidly deployable unit of the Army, Navy, Air Force and Marine Corps that supports worldwide special operations. During every Monday regular season home game (excluding Opening Day), local first responders or military personnel, as well as their spouses and/or children, will be eligible for complimentary tickets in predetermined seating areas. Any qualifying individual must present a military or equivalent ID at the Marlins Park East Ticket Office beginning two (2) hours prior to the scheduled first pitch on the day of game. For a list of the South Florida Heroes Appreciation Days and all other theme nights, go to marlins.com/Promotions.

    Special Transportation Services (STS)

    Miami-Dade Paratransit Operations will use the designated drop-off and pick-up location at NW 16th Avenue and NW 6th Street (Felo Ramirez Drive).

    Spring Training

    The Marlins Spring Training facility is Roger Dean Stadium in Jupiter, Florida. For the complete Spring Training schedule and ticket information, call (561) 775-1818 or go to marlins.com/Spring. The Marlins share their Spring Training complex with the St. Louis Cardinals.

    Strollers

    Strollers are not permitted inside Marlins Park with the exception of private suites and clubs. Strollers may be checked at the Home Plate or 3rd Base Entrances prior to entering Marlins Park.

    Suites

    Enjoy watching Miami Marlins games in a private suite. A suite is the perfect location to host your valued clients, employees, friends and/or families.

    For more information, please contact the Marlins Suites Department by calling 305-480-2522 or emailing Suites@marlins.com.

    Championship Suites: Host your event in one of our two (2) Championship Suites, the ideal location to entertain groups of 40 or more people.

    Fiesta Suites: Fiesta Suites are great for your group on a nightly basis. Our Fiesta Suites are located down the 1st Base Foul Line on the Legends Level and can be configured to hold 24 to 48 Guests.

    Founders and Legends Suites: Located behind Home Plate, these exclusive suites offer upscale contemporary furnishings, exquisite five-star quality food and beverage options, and unrivaled personalized service. These private suites accommodate up to 22 Guests.

    Hall of Fame Suites: Marlins Park offers two (2) all-inclusive shared suites, located behind Home Plate, that provide a first-class experience for individuals who want all the amenities of a suite owner.

    MVP Suites: Located along the 1st and 3rd Base Foul Lines on the Legends Level, each suite is unique to a past Marlins great and accommodates up to 16 Guests.

    Sunday Fundays

    Every Sunday home game is a Marlins Sunday Funday. Guests are invited to enjoy family-friendly pregame festivities on the West Plaza, entertainment and activities on the main concourse throughout the game, and kids 12 years of age and under can run the bases in Diamond Dash after the game. For a full list of Sunday Funday promotions and activities, go to marlins.com/Sunday.

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    Tablets

    Tablets and mobile devices are allowed inside Marlins Park. Marlins Park is proud to offer free Wi-Fi and Charging Stations to all Guests. Please see "Wi-Fi" and "Charging Stations" for further information.

    Taste of Miami

    The Miami Marlins and Levy Restaurants, Inc., its exclusive food service and catering partner, are pleased to highlight four (4) local restaurants in the Left Field area of the Promenade Level. The Latin American Grill, Don Camaron, Mamá Choa and Panna Café Express have partnered with the Marlins and Levy Restaurants, Inc. to feature the four restaurants' signature food offerings that help capture the essence of the culinary flair of South Florida. All four restaurants have their own concession stands in the Taste of Miami corridor at Section 28.

    Taxi Stand

    The Marlins Park Taxi Stand is located outside of Home Plate Entrance on Marlins Way (NW 16th Avenue) between NW 5th Street and NW 6th Street.

    Television and Radio Broadcasts

    >FOX Sports Florida begins its 20th year as the exclusive cable TV home of the Marlins with announcers Rich Waltz, Preston Wilson, Eduardo Perez and Al Leiter providing all the commentary and analysis. Craig Minervini hosts pregame and postgame shows with special help from "Mr. Marlin" Jeff Conine, Preston Wilson, Carl Pavano and Jessica Blaylock. FOX Sports Florida will air 150 regular season games, all in High Definition. Raul Striker, Jr. begins his 14th season with the Marlins and will provide SAP Spanish-language coverage for all Marlins televised home games. Check local listings for further information.

    The Marlins Radio Network makes it easy for you to catch a game. Our flagship station, 940 WINZ Miami's Sports Station, with play-by-play brought to you by Dave Van Horne and Glenn Geffner, will carry all 162 regular season games throughout the Miami/Ft. Lauderdale area. You can also catch all the action in West Palm Beach (WBZT 1230 AM), Key West (WKWF 1600 AM), Ft. Pierce (WSTU 1450 AM), Titusville (WIXC 1060 AM), Melbourne (WMMB 1240 AM and WFKS 95.1 HD2), Orlando (WHOO 1080 AM), and Estero (WJBX 770 AM).

    Marlins radio broadcasts are also available in Spanish on WAQI 710 AM in the Miami/Ft. Lauderdale metro area. Hall of Famer Felo Ramirez and Luis "Yiky" Quintana are our Spanish-language play-by-play announcers.

    Ticket Office

    The Marlins Park North Ticket Office is located on Felo Ramirez Drive (NW 6th Street). Tickets may be purchased at the Marlins Park North Ticket Office on Monday through Friday from 9:00 AM to 5:00 PM and Saturday from 10:00 AM to 4:00 PM. The North Ticket Office has extended hours during game days for day of game ticket purchases. To purchase individual game tickets online or by phone, please visit marlins.com/Tickets or call 1-877-MARLINS.

    Tickets

    Tickets for every Marlins regular season home game are available online at marlins.com/Tickets, at the Marlins Park Ticket Offices, or by phone at 1-877-MARLINS. All seat locations are subject to availability and dynamic pricing. The best way to secure tickets to the games you want to attend and get the best price for the season is by purchasing a Season Ticket Plan at marlins.com/SeasonTickets. All Season Ticket Holders in 2016 who renew their seats for the 2017 season will have priority access to purchase 2017 MLB All-Star Game tickets.

    Tickets may not be used by the ticket holder/licensee or anyone else other than the Marlins for advertising, promotion or other commercial purposes, including but not limited to: contests, auctions, sweepstakes and giveaways. Time, opponent, date, team rosters and lineups, including the Marlins roster and lineup, are subject to change. For more information, please visit marlins.com/Tickets.

    Advance Tickets: Guests are encouraged to purchase tickets well in advance of game day at the Marlins Park North Ticket Office, by phone, online and during any game day at the Ticket Office Windows or kiosks located around Marlins Park.

    Group tickets: Groups of 20 or more receive preferred group seating, special group discounts, and scoreboard recognition. Single game event suites and other hospitality venues are also available for rental, and group leaders receive special rewards. Please contact the Group Sales Department at (305) 480-2523 or Groups@marlins.com for further information about organizing a group outing.

    Season Ticket Plans: The Miami Marlins offer Full Season, Half Season and 20-Game Season Ticket Plans, all of which include a fantastic roster of benefits. Please contact the Season Ticket Sales Department by visiting marlins.com/SeasonTickets, calling (305) 480-2521 or emailing SeasonTickets@marlins.com for more information.

    Ticket Offers:

    • All You Can Eat Seats (Mondays & Saturdays)
      • Seating locations and lricing: Home Run Porch ($28), Bullpen Reserved ($32) and Legends Level ($36).
      • Menu items: Kayem beef franks, Peanuts, Popcorn, Nachos, Pepsi sodas and Aquafina water
    • Burger & Beer Fridays
      • New for 2016, this promotion for fans 21 and older includes a lower level ticket, a specialty burger and a craft beer for $25.
    • Chevron Crazy 8's (Wednesdays)
      • Fill your car up with Chevron with Techron gasoline or go inside the C-store to learn how you can score up to 50% off tickets for all Wednesday home games.
      • Purchase your tickets online at marlins.com/Chevron or bring your receipt to the Marlins Park Ticket Office and choose between two (2) Legends Level tickets or one (1) Home Plate Box ticket for just $28.
    • Kids Eat Free Wednesday Nights
      • Each child 12 and under will receive a voucher at any Marlins Park entrance for a free Kayem beef frank, a bag of Frito-Lay chips and a small Pepsi or Aquafina water, redeemable at any Fan Feast or D'Town Favorites concession stand.
    • Pepsi 4-for-$74 (Sundays)
      • Seating locations: Legends Level, Baseline Reserved and Bullpen Reserved.
      • Package includes: four (4) tickets, four (4) Kayem beef franks and four (4) Pepsi soft drinks or Aquafina waters, starting at $74.
    • Seniors Free Thursdays presented by Wellmax Medical Centers
      • All Guests 55 and older can receive complimentary tickets to all Thursday home games in 2016.
      • Valid identification must be shown at the Marlins East Ticket Office on Orange Bowl Way on the day of game only, beginning two (2) hours prior to scheduled first pitch.
    • Steals & Deals (Tuesdays)
      • Fans can get deeply discounted tickets in most seating categories throughout Marlins Park on Tuesday home games in 2016 (excludes Opening Night on April 5th).

    To view a calendar of available games and ticket offers, go to marlins.com/Promotions.

    Miami Marlins, L.P. reserves the right to decline, reject and/or cancel any ticket or ticket package purchase and refund the purchase price paid for any remaining games for violation of any Marlins ticket sales policy or the terms and conditions printed on each ticket, as determined in the Marlins' sole reasonable discretion. Miami Marlins, L.P. also reserves the right not to sell to and/or cancel any purchase made by individuals or companies whose intent is to resell more than 30% of a purchased season ticket package. The purchase of a season ticket package by an individual or company with such intent shall require the expressed written consent of Miami Marlins, L.P., as provided by a Ticket Sales executive at the Vice President level or higher.

    Tours

    Guests can now experience a behind-the-scenes tour of the new, state-of-the-art Marlins Park.

    Details:

    • Ballpark Tours available for a fee of $10 per person.
      • Tours operate only on Monday, Wednesday, Friday and Saturday at 10:00 AM, 12:00 PM and 2:00 PM, except when the Marlins play at home or when other major events are scheduled at Marlins Park.
      • Group tours, available for groups of 25 people or more, are available by appointment only by contacting Tours@marlins.com.
      • For more information, please visit marlins.com/Tours, call 1-877-MARLINS or e-mail Tours@marlins.com.
      • All sites on the tours are subject to availability. The Marlins reserve the right to cancel all or part of any tour.
      • All tickets can be purchased at the New Era Team Store (located on the West Plaza of Marlins Park, 501 NW 16th Avenue, Miami, FL 33125) and are for the time and date specified. Tickets are non-exchangeable and non-refundable.

    Transportation

    Mass Transit Information

    Bus: Miami-Dade Transit offers bus transportation to and from Marlins Park.

    • #6 Bus / Stop - W Flagler Street and NW 22nd Avenue
    • #7 Bus / Stop - Orange Bowl Way (NW 14th Avenue) and NW 7th Street
    • #11 Bus / Stop - NW 15th Avenue and West Flagler Street
    • #12 Bus / Stop - NW 12th Avenue and NW 3rd Street
    • #17 Bus / Stop - NW 17th Avenue and NW 3rd Street
    • #21 Bus / Stop - NW 22nd Avenue and W Flagler Street
    • #51 Bus / Stop - NW 27th Avenue and W Flagler Street

    Please visit http://www.miamidade.gov/transit/routes.asp for further information on routes and schedules.

    Train: Both the Tri Rail and Metrorail Systems are available to Guests attending events at Marlins Park. The closest train stations to Marlins Park are the Civic Center Station, located at 1501 NW 12th Avenue, and Culmer Station, which is located at 701 NW 11th Street.

    Miami-Dade Transit Shuttle: For all baseball games and other select events, Miami-Dade County provides an express shuttle service to and from Culmer Station and Marlins Park.

    Trolley: The City of Miami's Trolley to Marlins Park has a convenient pick up location outside the Civic Center Train Station and drops off and picks up passengers at Marlins Park on the corner of Orange Bowl Way (NW 14th Avenue) and Felo Ramirez Drive (NW 6th Street).

    Please visit the websites below for further information when using mass transit to visit Marlins Park:
    http://www.tri-rail.com/
    http://www.miamidade.gov/transit/rail.asp
    marlins.com/parking

  • U

    Umbrellas

    Standard size umbrellas are allowed inside Marlins Park. .

    Upgrades

    Guests hoping to upgrade or change their seat location may inquire with the Ticket Office staff at Guest Services Centers inside Marlins Park until two (2) hours after the scheduled start time. In the event that an upgrade is available and the new ticket(s) value is greater than the original ticket(s) being presented for upgrade, the difference in price may be paid by cash or credit card.

  • V

    Video Boards

    The MarlinsVision main video board display at Marlins Park is a state-of-the-art screen. It includes 1080 lines of resolution and 4.4 trillion shades of color. The video board uses the latest Daktronics HD-16 technology with lines of LED pixels on 16.5mm spacing. In addition, a second board display is located in the Left Field corner of the seating bowl and a third HD board display is located on the West Plaza to provide entertainment and contribute to the interactive environment of the plaza before and after games.

    Video Cameras

    Please see "Cameras and Video Equipment"

  • W

    Walk Through Metal Detectors

    Please see: "Guest Screening".

    Website

    The official Miami Marlins website provides the latest Marlins information and can be found at marlins.com and marlinsbeisbol.com.

    Guests can enjoy free Wi-Fi and free Charging Stations throughout Marlins Park to allow them access to marlins.com, as well as access to post photos and commentary of their Marlins Park experience!

    Also connect with fellow members of the Fish Family on Snapchat (marlins), Instagram (@marlins, @marlinspark), Facebook (facebook.com/marlins, facebook.com/marlinsbeisbol, facebook.com/marlinspark), Twitter (@marlins, @LosMarlins, @MarlinsPark, @MarlinsAyudan, @BillyTheMarlin), Pinterest, Google+, Tumblr and more! You can also read about what's new on the "On Cloud Conine" blog (oncloudconine.mlblogs.com)!

    Also download the MLB.com Ballpark app and the MLB.com At Bat app to support your experience! Please see "Mobile Applications" for further information.

    West Plaza

    The West Plaza is an area on the exterior of Marlins Park that is open 365 days a year and allows Guests a location to enjoy pre- and post-game activities, as well as access to retail shops and the New Era Team Store. The West Plaza also features a 20'x40' video board to broadcast upcoming events and other messages. The West Plaza represents an area comparable to the size of 3 ½ football fields and has the opportunity to be shaded when the roof is open.

    Wi-Fi Access

    Marlins Park is proud to offer free Wi-Fi access to all Guests. Marlins Park is also equipped with cellular application services to strengthen your mobile carriers' signals inside Marlins Park. Download the MLB.com Ballpark app to complement your experience with access to your game tickets, access to order food from your device, access to ballpark maps, access to live in-game seat upgrades and much more!

    What did we miss?

    As a way to stay current and provide Guests with the best Ballpark amenities and features possible, we welcome your feedback, questions, suggestions and recommended improvements by submitting them to one of the Guest Services Centers, or by e-mailing ballparkfeedback@marlins.com.

    Wheelchair Accessible Seating

    Please see "Accessible Seating and Services"

    Will Call

    VIP, player, umpire and scout tickets can be picked up at Window 1 at the North Ticket Office, beginning one hour prior to first pitch. A valid ID that matches the Will Call name is required to receive tickets.

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