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Frequently Asked Questions



Q: What does my ticket entitle me to?
A: Your ticket entitles you to the interactive attractions & professional clinics on the Pepsi Diamond, free autographs from Major League Legends and the many giveaways from corporate partners of Major league Baseball.
Click here to view the various attractions at Major League Baseball All-Star FanFest. Fans may stay as long as they want during operating hours. Souvenirs and concessions are not included in the price of the ticket.

Q: Does my ticket allow me to re-enter Major League Baseball All-Star FanFest after I leave?
A: There is no re-entry.

Q: Can I bring outside food into Major League Baseball All-Star FanFest?
A: Outside food cannot be brought into Major League Baseball All-Star FanFest. Concession stands and vending machines are available inside the event.

Q: Can bats be brought into Major League Baseball All-Star FanFest?
A: Bats will not be allowed into the event and Autograph Guests will not sign them.

Q: Can I enter Major League Baseball All-Star FanFest at another time other than what my ticket states?
A: Fans may enter the event after the stated time on the ticket. However fans may not enter Major League Baseball All-Star FanFest prior to the stated time on the ticket. For example, fans holding a Sunday ticket with an entry time of 12:00pm may enter anytime on Sunday after 12:00 p.m.

Q: Are discounted tickets or family packages offered?
A: Yes, we offer discounted tickets to children (12 and under), seniors (65 and over), college and military personnel as well as Family Pack and Super Value Pack Discounts. Click here to purchase tickets.

Q: Is my ticket good for one day or all event days?
A: Each ticket is good for the day that is stated on the ticket.

Q: What are the event hours?
A: 9:00 a.m. - 8:00 p.m. from Friday the 8th - Monday the 11th and 9:00 a.m. - 6:00 p.m. on Tuesday the 12th.


Q: Will we be able to meet players?
A: The Live Radio Autograph stages are great places for you to meet former players and to get free autographs. In addition, we've had many current players participate at previous Major League Baseball All-Star FanFest events including David Ortiz, Derek Jeter, David Wright, Jonathan Papelbon, Jose Reyes and Nick Swisher among others.


Q: How many volunteers are needed?
Approximately 2,000 volunteers are needed to represent Phoenix by welcoming our guests from around the world and assisting in the smooth operation of all the events.

Q: What types of volunteer opportunities are there?
Volunteer opportunities range from Major League Baseball All-Star FanFestĀ®, airport greeters, hospitality, office/clerical, information booth, event logistics and transportation.

Q: Can I volunteer for both MLB All-Star Volunteer and MLB All-Star FanFest Volunteer?
No. You may only volunteer for one position since jobs and times overlap and are in different locations.

Q: Are there any requirements to volunteering?
Yes. All volunteers must be 18 years of age by June 30, 2011, must sign a release of liability and eligibility form and must complete a background check to the satisfaction of MLB. A valid driver's license or state identification may be used as proof of age. Volunteer opportunities will be provided on an equal basis without regard to age, sex, race, religion or disability.

Q: When will I know if I have been selected to be a volunteer?
After the information sessions and completion of background checks, all selected volunteers will be notified of their acceptance by e-mail and letter in the mail in mid to late June.

Q: What type of training is provided to a volunteer?
All selected volunteers will be required to attend at least one orientation session pertaining to the event(s) for which they are assigned. Most training sessions will take place in the morning and/or evening in early July. If you are selected, orientation information will be sent to you.

Q: What if a volunteer cannot attend Orientation event?
If you are selected, attendance to orientation is required in order to volunteer. If you cannot attend orientation, you unfortunately will not be able to volunteer.

Q: What if a volunteer cannot attend their assigned event?
If, after you attend orientation, you cannot attend your assigned event, you will need to let us know so that we can schedule another assignment that fits your schedule.

Q: What if a volunteer does not have a way to get to their assignment?
All volunteers are required to have reliable transportation. Mass transit is encouraged.

Q: Can you be a volunteer if you do not live in Arizona?
YES, while the intent of the volunteer program is to build local excitement and involvement for the All-Star Summer experience, we also want baseball fans from all over to have the chance to volunteer. We need both local residents as well as individuals from out of town to complete the volunteer pool.

Q: Are there any volunteer positions at Chase Field?
At this point there are no volunteer opportunities at Chase Field. There are however opportunities to be a part of the All-Star Summer by volunteering for FanFest or some of the other jobs throughout the city.

Q: If I volunteer, is there a chance that I will get All-Star Game tickets?
All volunteers will have an opportunity to win one pair of All-Star Game tickets. Volunteers also have the opportunity to experience All-Star Week through the events prior such as the Major League Baseball All-Star FanFestĀ® at the Phoenix Convention Center.

Q: Do volunteers receive uniforms?
Volunteers will be provided with a shirt, cap, and a cinch drawstring backpack. Volunteers can wear sneakers during working hours and khaki shorts or pants.

Q: How many days are volunteers required to work?
Volunteers will be asked to work three consecutive days with a five-hour shift. Volunteer shifts are determined by your availability for specific days.

Q: Will volunteers have an area to store personal belongings?
There will not be a secure location to store belongings. Volunteers will be provided a cinch drawstring backpack where they should keep all of their personal belongings.


Q: Are there ATMs inside Major League Baseball All-Star FanFest?
A: Bank of America ATMs will be available.

Q: Are credit cards accepted?
A: Credit cards will be accepted at the Box Office, MLB Clubhouse Store and at various concession stands and vendors. Look for the MasterCard logo at these locations, the preferred card of Major League Baseball.

Q: What day of the week is best to visit?
A: Historically Saturday and Sunday are the busiest days. Please consider attending Major League Baseball All-Star FanFest on a weekday.

Q: What type of food will be offered at the concession stands?
A: Traditional ballpark fare such as hot dogs, hamburgers, popcorn, pretzels and more!