Send us an email at mlb-mobile-cs@mlb.com or call 866-306-5311 and let us if you are experiencing any issues or give us feedback. Please be specific as possible (i.e., At Bat 11 software version, device software version, Hardware, history of issue, error message, etc.,) if you are having an issue so we can be more efficient in responding to your inquiry.

If you participate in any MLB.com text messaging program, you can request additional informational information anytime by texting HELP to the appropriate short code. Also, you can text STOP to quit any program. Please be aware, that Message and Data Rates May Apply to MLB.com text messaging programs.

We encourage you to contact your wireless service provider if you see any services on this site that they do not offer.

Click here to contact Mobile customer service or send us an email at mlb-mobile-cs@mlb.com or call 866-306-5311.

MLB.com At Bat™ 11 is available for purchase and/or download from a number of application storefronts. The currently supported storefronts are listed below.

-Apple App Store: http://www.apple.com/support/itunes/

-Android Market: http://market.android.com/support/?hl=en

-BlackBerry App World: http://us.blackberry.com/support/blackberryappworld.jsp

MLB.com is working to make At Bat 11 widely available. If your device is not connected to one of the storefronts below, check back periodically, or search your device's storefront, to see if At Bat 11 has become available for your device's platform.

MLB.com At Bat 11 is available for all iPhone, iPod touch and iPad devices running iOS 4.0 and above; all Android devices running Android OS 2.1 and above; and all BlackBerry devices running Blackberry 5.0 OS and above.

MLB.com At Bat Lite is available on all iPhone, iPod touch, iPad devices running iOS 4.0 and above and on all Android devices running Android OS 2.1 and above.

At Bat 11 for iPhone® and iPod® touch

Features include:

• See key plays and pivotal moments from every game with Live Look-Ins (no blackout restrictions)
• At The Ballpark with check-in, interactive venue maps, expanded video highlights, My Profile, social media interaction with Twitter and Facebook login enabled, exclusive offers and rewards and more
• Customized home screen to feature a designated favorite team
• Access your MLB.TV subscription to watch live out-of-market games and archived games all season
• Home and away radio broadcasts
• In-progress video highlights
• Gameday pitch-by-pitch tracker
• Condensed Games and video library archive, searchable by player, team or keyword

At Bat 11 for Blackberry®

Features include:

• Home and away live radio broadcasts
• Gameday pitch-by-pitch tracker
• In-progress video highlights
• Condensed Games
• Favorite team designation
• Customized push notifications for game start and end and video highlights
• Breaking news, schedules, rosters and players stats for every team

At Bat 11 for Android

Features include:

• Access your MLB.TV subscription to watch live out-of-market games
• In-progress video highlights
• At The Ballpark with check-in, expanded highlights, My Profile, social media and more
• Customized home screen to feature a designated favorite team.
• Favorite team icon widget for one-click access to your favorite team's homepage
• MLB widget for in-progress scoreboard
• Home and away radio broadcasts
• Gameday pitch-by-pitch tracker
• Video library archive, searchable by player, team or keyword
• News, standings, schedules, rosters and stats
• Live Video is Supported on the following Devices: Sprint HTC Evo, Verizon HTC Droid Incredible, Verizon Motorola Droid X, Verizon Motorola Droid, Verizon Motorola Droid 2, Verizon Motorola Droid Pro, Verizon HTC Thunderbolt, T-Mobile Samsung Galaxy Tab, HTC Nexus One, T-Mobile Samsung Nexus S, T-Mobile HTC Glacier (myTouch 4G). Minimum OS 2.2 and Installed Flash

At Bat 11 for iPad®

Features include:

• See key plays and pivotal moments from every game with Live Look-Ins (no blackout restrictions)
• Enhanced, re-designed Gameday pitch-by-pitch features, including realistic ballpark renderings from all 30 MLB parks in partnership with MLB® 11: The ShowTM.
• Access your MLB.tv subscription to watch live out-of-market games and archived games all season
• Home and away radio broadcasts
• In-progress video highlights
• Condensed Games and video library archive
• Breaking news, standings, schedules, rosters and stats

At Bat™ Lite for Android, iPhone and iPod touch

Features include: Scores, Standings, News, Team Content, and At the Ballpark functionality.

The BlackBerry version of the application do not currently support the Live MLB.TV streaming because these devices do not support the IETF HTTP live streaming specification for adaptive bit rate streaming that MLB.com uses to provide game video. As devices incorporate support, MLB.com will work to make this feature available.

At Bat™ Lite is free. Each version of At Bat™ 11 costs $14.99 for the 2011 MLB season. Please note the purchase of At Bat 11 is device specific (with the exception of Apple products, which may be used on multiple Apple devices in accordance with Apples App Store terms of sale), and the application must be separately purchased for each device on which you wish to use it. Access to live baseball requires an MLB.TV subscription. Visit www.mlb.tv for subscription options and purchase details.

At Bat™ Lite and At Bat™ 11 can be purchased through your device's application store. This includes the Apple App Store, Google Android Market, and BlackBerry App World.

Yes, MLB.com At Bat™ 11 includes MLB.com Gameday Audio featuring home and away audio feeds for all regular season and Postseason MLB games.

See your device-specific application settings for details.

Devices can connect at a variety of data speeds including EDGE, 3G, 4G, LTE and WiFi. 3G devices connect to both the 1X/EDGE and 3G network. Depending on your location and the network available to you, you might end up on an EDGE network even if you have a 3G device. Video quality on an EDGE network is of a lower quality than on 3G. On iPhone At Bat™ automatically detects your connection type and will serve you a high quality WiFi clip or a standard quality clip on the AT&T network.

The Live Video feature in At Bat™ 11 for Apple and Android devices is designed to automatically choose the best video quality setting for you based on the speed of your connection. Mobile networks are subject to congestion from multiple sources so even users on 3G or 4G networks may see periodic declines in data availability. WiFi networks can also have differing degrees of signal strength.

At Bat™ 11 will dynamically adjust the quality of the stream to fit your available bandwidth while the stream is playing, so you may see a drop in quality if there is a drop in your connectivity. As bandwidth returns the video quality should improve.

If you continue to experience difficulties, please go to Tips and Support in the Extras section of At Bat™ 11. At the bottom of the page you will see a button to email us. Tap the button and fill out the email form.

At Bat™ 11 will offer 1 live streaming game a day of the MLB regular season for each day that games are played, depending on game schedules. This game is available on all Apple devices and select Android devices. Supported Android devices for live streaming baseball and MLB.TV subscriptions include:

• Sprint HTC Evo
• Sprint Samsung Epic
• Verizon HTC Droid Incredible
• Verizon Motorola Droid X
• Verizon Motorola Droid
• Verizon Motorola Droid 2
• Verizon Motorola Droid Pro
• Verizon HTC Thunderbolt
• T-Mobile/AT&T HTC Nexus One
• T-Mobile Samsung Nexus S
• T-Mobile HTC Glacier (myTouch 4G)

Based on Major League Baseball exclusivities, live games in At Bat™ 11 will not be shown in certain regions.

Regular Season Local Live Blackout: All live games on MLB.TV and available through MLB.com At Bat are subject to local blackouts. Such live games will be blacked out in each applicable Club's home television territory, regardless of whether that Club is playing at home or away. If a game is blacked out in an area, it is not available for live game viewing.

Regular Season Weekend U.S. National Live Blackout: Due to Major League Baseball exclusivities, live games occurring each Saturday with a scheduled start time after 1:10 PM ET or before 7:05 PM ET and each Sunday with a scheduled start time after 5:00 PM ET, will be blacked out in the United States (including the territories of Guam and the U.S. Virgin Islands). In addition, in the event of extraordinary circumstances that produce a programming conflict, the above blackout windows may be subject to change.

Regular Season Play-In Game: Due to Major League Baseball exclusivities, any play-in game to determine the final team(s) to reach the MLB Postseason, i.e. a 163rd game, will be blacked out in the United States (including the territories of Guam and the U.S. Virgin Islands).

Postseason Live Blackout: Due to Major League Baseball exclusivities, during the MLB Postseason, all live games will be blacked out in the United States (including the territories of Guam and the U.S. Virgin Islands) and Canada.

Live Audio of those games subject to the blackout restrictions reflected above is available as part of MLB.com At Bat 11.

OUTSIDE THE U.S. AND CANADA

No blackout restrictions apply.

When you access a live game in At Bat™, the application will determine your current location and check that location against the blackout rules for the game.

If you are in a location that is blacked out, At Bat™ will display an error message and you will not be able to access that game. At Bat™ live game blackouts are determined using multiple reference points, including GPS, cell tower triangulation and wi-fi hot spot location.

Team Alerts is a text messaging subscription service that includes Team Alerts, Players Alerts and Video Alerts and sends news, scores, player updates and video notifications to your phone. Messages may include links to MLB.com's mobile website for additional content, such as video.

An MLB.com Video Alert is a text message that includes a link to a Video Clip. The video alerts are sent during MLB games, 3-5 minutes after the play.

Text Alerts

• Regular Season - You will receive alerts for your selected team's breaking news, home runs, lead changes after the 7th inning, and a post-game summary alert. You have the option of choosing which of these alerts you want using the Mobile Dashboard.
• Player Updates - Select up to 25 players across the league to receive updates on. Customize your player alerts at
• Postseason - You can choose to receive updates about every team playing in the Postseason.
• Offseason - You will receive regular team updates through the offseason.
• Spring Training - In-game alerts resume for Spring Training.

• On the Web

To sign up for Team Alerts on the Web, go to the Team Alerts page. Choose a team and enter the ten-digit U.S. mobile number where you would like to receive and be billed for the Team Alerts service.

After submitting this information, you will receive a text message on your phone asking you to reply "YES" to confirm your subscription and the associated fees. You must reply "YES" or "Y" to this message within 24 hours to confirm. If you do not reply within 24 hours, your request will be cancelled and you will need to submit a new subscription request.

After replying "YES", you will receive another text message confirming that you have been subscribed to the service. Don't delete this message, as it includes a PIN number you will need access the Mobile Dashboard. Logging in with your PIN, you can then customize your alerts using Mobile Dashboard at mlb.com/mdash.

You will also receive a message asking to test your phone for video capability. Follow the link contained in this message and we will determine if your phone supports video alerts If it does, you will be automatically signed up for video alerts. If not, you will be given the option to enable them yourself.

• On a mobile phone

To sign up for Team Alerts using your mobile phone, send a text message with the word "GET" plus the name of the team you want to subscribe to - for example, "GET METS" to the short code 65246 (MLBGO).

You will receive a text message to your phone asking you to confirm your subscription and the associated fees. You must reply "YES" or "Y" to this message within 24 hours in order to agree to the service terms and complete your sign-up. To sign up for alerts for more teams, repeat this process for each team.

You will also receive a message asking to test your phone for video capability. Follow the link contained in this message and we will determine if your phone supports video alerts If it does, you will be automatically signed up for video alerts. If not, you will be given the option to enable them yourself.

Later, you can go to the Mobile Dashboard at mlb.com/mdash to customize your alerts subscription.

If you are having difficulty signing up, make sure that there are no signatures or additional characters in the signup messages you have sent.

Please note that standard messaging rates apply to all messages sent or received during the signup process, as well as during the delivery of the service.

If you are a Team Alerts subscriber with a phone that can play video, you can enable or disable Video Alerts at any time. To add Video Alerts, text "Get Video" to the shortcode 65246 at any time. We'll send you a text message with a link to test your phone for video support and enable Video Alerts.

To use MLB.com's text alerting services, you must have a mobile phone on a U.S. wireless service provider listed in the sign-up form, and have a service plan that allows you to both send and receive text messages.

Video Alerts Requirements

• Video Alerts are currently only available to subscribers of AT&T, Sprint, Verizon Wireless, and US Cellular.
• You must have a data plan with your wireless service provider that enables you to access the Internet. AT&T requires its subscribers to have an unlimited data plan
• You must have a mobile phone capable of playing streaming video.

Video content requires large amounts of data. A single 30-second clip will use roughly 500KB of data which could easily run over your data plan's limits. To avoid excessive data charges, contact your wireless carrier today and sign up for an unlimited data plan.

You can have as many Team Alerts subscriptions as you wish. Just follow the instructions above or on the signup page for each team for which you would like to receive alerts.

Please note there is a subscription charge of $3.99 per month billed for each team you subscribe to, and standard messaging rates apply to all alerts.

To change your Team Alerts preferences, you must access the Mobile Dashboard.

1. Go to mlb.com/mdash.

2. Follow the instructions on the page to request that a PIN number be sent to your mobile phone, if you weren't sent one during the signup process or no longer have your PIN. (Messaging & Data Rates May Apply)

3. Log in with your 10-digit mobile phone number and PIN.

4. You will first see a series of universal messaging preferences. You may set these or ignore them.

5. Beneath these preferences will be a list of your services. If you are a Team Alerts subscriber, your subscription should be listed here. Click the "manage" button to set your options for each subscription.

6. Select all the alerts you wish to receive by checking (or unchecking) the series of check boxes that appear next to each alert type.

7. Save your preferences. You will now receive only the alerts you have requested.

The subscription rate for Team Alerts is $3.99 per month, automatically billed to your wireless service bill. This charge is in addition to any fees that your wireless provider charges you for sending or receiving text messages as part of the service.

On the Web - You can cancel your subscription using the Mobile Dashboard by clicking the "unsubscribe" button at the bottom of the preferences page for your team. Log in to the Mobile Dashboard at http://mlb.com/mdash.

On a mobile phone - Send a text message to 65246 (MLBGO) with the word "STOP All". You will then receive a confirmation text message acknowledging your cancellation and that you will no longer be billed for the service.

To avoid excessive carrier data charges, contact your carrier today and sign up for an unlimited data plan.

A Team Alerts Day Pass is a one-day subscription to MLB.com Team Alerts. It lasts for 24-hours from the time you subscribe. A Day Pass subscriber will receive all the standard Team Alerts messages for the selected team during the time period of the subscription.

The Day Pass also allows access to Video Alerts during the subscription.

At the end of your 24-hour subscription, you will be offered a chance to subscribe to the monthly Team Alerts subscription. If you do not reply to that offer, your subscription will end and you will not receive more messages from MLB.com. You may purchase a new Day Pass at any time.

To use TeamTXT, just send a text message to the short code 65246, or "MLBGO", with the name of a team, for example "METS". You will get a text message back with the team's current game score if a game is in-progress, or the most recent score and next scheduled game if your team is between games. You can also include the keyword "NEWS" to get a list of the latest news stories (e.g. text "METS NEWS" for the latest news headlines about the Mets).

Consult your manual or contact your service provider for detailed instructions on using text messaging with your phone, or on your messaging plan. Msg&Data Rates May Apply.

You do not need to sign up to use TeamTXT, just send a message any time you want up-to-date information.

No additional subscription fees are required beyond the rates your wireless service provider charges you to send and receive text messages. Contact your service provider for more information on text messaging plans and rates.

• Regular Season - If your selected team is playing a game, you will get the current score, inning, batter, pitcher, count, and more. Between games, you will get the most recent score and date, time, and opponent for the next scheduled game.
• Playoffs - During the Postseason, you will get similar updates to regular season, but with information about the current series record.
• Offseason - You will get a list of the latest offseason news articles.

We are constantly enhancing this service with new keywords and data - check back often!