HelpMLB.com Billing Information
1. How do I change, add or update the billing information or credit card number to which my subscription is billed?
To update or confirm your credit card information, simply click here.
2. Can I use a debit card to register?
Yes. You can sign up online using your credit or debit card. If you register with a debit card as your primary card, we do suggest that you also register a credit card as a secondary card, in the event that during your billing cycle funds are unavailable from the primary card that was used at time of purchase.
3. Do you allow alternate forms of payment, such as PayPal?
Yes. PayPal is a valid option for subscription purchase.
4. I have a billing question concerning my MLB.com Shop purchase.
For all billing questions concerning the MLB.com Shop, please contact the Shop directly by calling the following toll free number in the U.S. (866) 274-9053 or by clicking below for the MLB.com Shop Help Desk.
5. How do I cancel my MLB.TV or MLB.TV Premium monthly subscription?
All MLB.TV monthly subscriptions are billed once per month. You can cancel your subscription by calling Customer Support toll free in the U.S. at (866) 800-1275 (Mon.-Fri. 9am-6pm ET) or by sending an e-mail to subscriptions@website.mlb.com. If you are requesting a cancellation via email, please make sure to mention the email address that is registered to the account that you would like to cancel.
6. How do I cancel my MLB.TV, MLB.TV Premium or MLB.com Gameday Audio auto-renewal?
If you wish to cancel the automatic renewal feature, please contact MLB.com Customer Service by phone (within the US and Canada) at 866-800-1275 (Mon.-Fri. 9am-6pm ET) or email at subscriptions@website.mlb.com. If you are requesting a cancellation via email, please make sure to mention the email address that is registered to the account that you would like to cancel.
Please refer to the MLB.com Terms of Use for additional details.
7. What is the MLB.com refund policy for MLB.TV, MLB.TV Premium and MLB.com Gameday Audio?
MLB.com will honor any refund request made within 5 days of your subscription purchase date.
Of course, should you wish to cancel your subscription at any time, you may contact Customer Support toll free in the U.S at (866) 800-1275 (Mon.-Fri. 9am-6pm ET) or at customerservice@website.mlb.com. If such cancellation occurs outside of the prescribed time periods for a refund set forth above, then your cancellation will be effective as follows:
Yearly subscription: Cancellation of each yearly term after (and not including) the term of the year during which you cancel. NOTE: Each yearly term concludes on February 28 of each subsequent year.
Monthly subscription: Cancellation of every 30-day period after (and not including) the 30-day period during which you cancel.
