MLB.TV Mosaic FAQ
OVERVIEW
- What is the MLB.TV Mosaic?
- How does the MLB.TV Mosaic work?
- What are the features of the MLB.TV Mosaic?
- Can I connect the MLB.TV Mosaic to my TV?
INSTALLATION
- Where can I download the MLB.TV Mosaic?
- What are the requirements to run the MLB.TV Mosaic?
- Where can I download Direct X 9.0c?
- Where can I download .NET framework 2.0?
- Where can I download Windows Media Player 10?
- Where can I download Flip4Mac?
- The Mosaic is unable to connect to the internet to update, what do I do?
- What if I have a firewall (hardware or software)?
USAGE
- Do I need an MLB.com account?
- Do I need to be an MLB.TV subscriber?
- I can't seem to watch my favorite team's games. Why are they blacked out?
- What can I do to make the video look better?
- If I have MLB.TV or the Mosaic running on two computers right beside each other, why are they out of sync?
OTHER
- The MLB.TV Mosaic is acting strange...
- What should I do if I see a message that says "Service Temporary Unavailable"?
- Where is feature X?
OVERVIEW
1. What is the MLB.TV Mosaic?
The MLB.TV Mosaic is our downloadable media player, designed to allow baseball fans to have a more interactive viewing experience. We do this by providing the capabilities that let you customize the games you're watching and the view, adding in player tracker rosters of the players you're interested in, and providing TV quality single game streaming at 700kbps, with integrated live stats alongside the video.
2. How does the MLB.TV Mosaic work?
The MLB.TV works similarly to your normal Windows Media Player, with the added benefit of our next generation streaming technology (see: http://www.getautobahn.com/faqs), our integration with MLB.com live stats data, and our integration with your fantasy player tracker data for real time proactive alerting related to all of your favorite players.
3. What are the features of the MLB.TV Mosaic?
You can check out the latest features on the MLB.TV Mosaic blog at http://mlb.ensequence.com or on the product page at http://mlb.mlb.com/mlb/subscriptions/mosaic.jsp.
4. Can I connect the MLB.TV Mosaic to my TV?
Yes, you can. If you have hooked your PC or Mac up to a second monitor or a television, the MLB.TV Mosaic will work on the other monitor. In fact, if you're a Mac user on a newer machine and have an apple remote, the MLB.TV Mosaic will work with your Apple Remote as well.
INSTALLATION
1. Where can I download the MLB.TV Mosaic?
You can download the MLB.TV Mosaic from the product page at:
http://mlb.mlb.com/mlb/subscriptions/mosaic.jsp
2. What are the requirements to run the MLB.TV Mosaic?
The latest MLB.TV Mosaic requirements are available on the product page at:
http://mlb.mlb.com/mlb/subscriptions/mosaic.jsp
3. Where can I download Direct X 9.0c?
Direct X is no longer required.
4. Where can I download .NET framework 3.0?
The Mosaic installer will attempt to install the .NET framework 3.0 package for you, but in the event that it fails, you can download the .NET framework 3.0 installer at the following URL:
http://www.microsoft.com/downloads/details.aspx?FamilyID=10CC340B-F857-4A14-83F5-25634C3BF043&displaylang=en
5. Where can I download Windows Media Player 10?
You can download th MLB.TV Mosaic at the following URL:
http://gd.mlb.com/ensequence_updaters/setup/MLBTVMosaicSetup.exe
6. Where can I download Flip4Mac?
The Mac version will send you to the Flip4Mac site to download the latest version.
7. The Mosaic is unable to connect to the internet to update, what do I do?
Make sure your firewall will allow it to access the internet - see the next question.
8. What if I have a firewall (hardware or software)?
The MLB.TV Mosaic requires access to your internet connection. In order for the application to function completely you will need to grant it the necessary privileges for that access on your local firewall, if you have one installed. Generally speaking, this is accomplished by affirmatively acknowledging the pop-up that will appear when the MLB.TV Mosaic applications attempt to access the internet. These applications include mlbplayer.exe and MLBAppStart.exe.
USAGE
1. Do I need an MLB.com account?
Yes. In addition, your MLB.com account will require an active MLB.TV subscription. You can register and purchase a subscription at the following URL:
http://mlb.mlb.com/mlb/subscriptions/premium.jsp?c_id=mlb
2. Do I need to be an MLB.TV subscriber?
Yes. In order to use the MLB.TV Mosaic you need to be a MLB.TV Premium subscriber. You can purchase MLB.TV Premium at the following URL:
Yes. In order to use the MLB.TV Mosaic you need to be a MLB.TV Premium subscriber. You can purchase MLB.TV Premium at the following URL: http://mlb.mlb.com/mlb/subscriptions/premium.jsp?c_id=mlb
If you are already a MLB.TV subscriber and would like to upgrade to utilize the mosaic, you can go to MLB.com and click on any 700k MLB.TV feed. This will prompt you to upgrade.
3. I can't seem to watch my favorite team's games. Why are they blacked out?
The MLB.TV Mosaic is subject to the same local blackout restrictions as our web based MLB.TV player. Details on our local blackout restrictions can be found here: http://mlb.mlb.com/mlb/help/faq_subscriptions.jsp
4. What can I do to make the video look better?
First try different quality settings for the video. We offer the mosaic streams in three formats for the multi game views, so give the higher quality settings a try by clicking on the selector next to video quality in the top right. If you have an older video card, upgrading will help your system more smoothly display the video as well.
We're also constantly working on higher quality streams for our fan base - see them in the MLB.TV Mosaic first later this season.
5. If I have MLB.TV or the Mosaic running on two computers right beside each other, why are they out of sync?
The exact timing of the video can be affected by the speed of your computer, the bandwidth available, media player buffer size and possibly other issues. At most, we expect the offset could be as much as 30 seconds. The same can be said for any streaming media.
OTHER
1. The MLB.TV Mosaic is acting strange...
If you're having trouble with the MLB.TV Mosaic please contact us. http://mlb.mlb.com/mlb/help/contact_us.jsp We look forward to the opportunity to resolve any issues you are experiencing. You should also check out the blog at http://mlb.ensequence.com - we'll be announcing any issues and resolutions throughout the season there.
2. What should I do if I see a message that says "Service Temporary Unavailable"?
This means that we've taken the Mosaic down for maintenance work. We apologize for the temporary outage. We are constantly working to improve your experience with the application. Please close the application and restart it - it will try again to connect to our infrastructure. Check the blog for updates on what may be going on: http://mosaic.mlblogs.com
3. Where is feature X?
Let us know in the Forum Feature Requests. Maybe we can include it in the future. (You can also contact MLB.com at http://mlb.mlb.com/mlb/help/contact_us.jsp).
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