MLB.com

Subscription Access FAQ

1. How do I access HD Quality Picture?
2. Do you have NexDef?
3. Where do I download NexDef?
4. MLB.TV Support Forum and Customer Service
5. How do I access a live game with my MLB.TV subscription?
6. How do I access an archived game with my MLB.TV subscription?
7. How do I access Condensed Games or Game Recaps with my MLB.TV subscription?
8. How do I access a live or archived game with my Gameday Audio subscription?
9. How can I install Adobe Flash Player?
10. What is MLB.com's blackout policy?
11. I understand MLB.com's blackout policy and think that I might be blacked out in error, what do I do next?
12. Can I access my subscription from any computer, anywhere, at anytime?
13. Can I share my account with others?
14. I am trying to access a game and I am getting an error message that I am already logged in on another computer, what should I do?
15. The game has started, but the link to view the game live isn't available, what do I do?
16. Should I log in first or can I go straight to the game?
17. I tried to log in to view the game and received a message telling me that I have logged in too many times, or am logged in on multiple computers, what should I do?
18. How can I access Gameday Audio using an ADA compatible browser?
19. How can I view MLB.TV games on Boxee?

1. How do I access HD Quality Picture

If a game is streamed in HD, you may receive an HD quality picture with a subscription to MLB.TV Premium, installation of our NexDef software, and an Internet connection with consistent bandwidth of at least 3 Mbps. NexDef enables MLB.TV Premium subscribers to view HD Quality video streams, LIVE game DVR functionality, and more. We also recommend that you install the latest version of Adobe Flash Player 10.

2. Do you have NexDef?

Check to see if you have both HD Quality streams or LIVE game DVR Functionality.

1. If the last three bars in the video quality control bars are black with yellow outline (and not green), then you do not have the latest version of NexDef downloaded.
2. If you do not have the ability to pause and rewind LIVE game action, you do not have the latest version of NexDef.
3. When trying to click on these features, the player may prompt you to install or upgrade NexDef, as displayed below. Follow the links in the prompt to install NexDef.
   
       

Alternately, you can download NexDef from our Download Center. If you have any questions, contact the MLB.TV Support Forum.

3. Where do I download NexDef?

Whether you have a Mac or PC you may install NexDef from our Download Center. NexDef enables MLB.TV Premium subscribers to view HD Quality video stream, LIVE game DVR functionality, and more.

4. MLB.TV Support Forum and Customer Service

If your question isn't answered here, please check the other sections of the FAQs or visit the MLB.TV Support Forum. You can also contact our Customer Service Department..

5. How do I access a live game with my MLB.TV subscription?

To find the day's schedule of live games, from any page on MLB.com, put your mouse over where it says "Audio & Video" in the red bar on the top of the page. A drop down menu will appear, select Watch MLB.TV or Listen to Gameday Audio.

Once the game broadcast goes live, there will be a Live icon next to a "Watch" link. Click on the Watch link for the game that you would like to watch. MLB.TV Premium subscribers also have access to alternative video sources for their game (such as both Home and Away video coverage). Premium users should click on the link of the station call sign for the feed that they would like to watch.

Clicking on the link for the game will open a separate window with the media player and ask you to log in. Once you have logged in, the game will begin to play.

6. How do I access an archived game with my MLB.TV subscription?

First, you can access the schedule of games from any page on MLB.com, by putting your mouse over where it says "Audio & Video" in the red bar on the top of the page. A drop down menu will appear, select Watch MLB.TV or Listen to Gameday Audio.

About approximately 90 minutes after a game is completed it will be archived and available for on demand viewing for regular MLB.TV subscribers. This will be indicated by the regular Archive icon . You can find these archived games in the same location as the live games in the Multimedia Center.

You can also access archives from previous days, months, or seasons by clicking on the "Open Calendar" link above the schedule and selecting the date of the game that you would like to watch.

7. How do I access Condensed Games or Game Recaps with my MLB.TV subscription?

You can find Condensed Games and Highlights in the same location as the Live and Archived games in the Multimedia Center.

First, you must access the Multimedia Center from any page on MLB.com, by putting your mouse over where it says "Audio & Video" in the red bar on the top of the page. A drop down menu will appear, select Watch MLB.TV or Listen to Gameday Audio.

For Condensed games, under the MLB.TV Premium section of the Multimedia Center, click on the link under the Condensed column, which lines up to the game that you would like to watch. This will open a separate window with the media player and ask you to log in. Once you have logged in, the video will begin to play.

You can also access Condensed Games and for earlier games by clicking the "Open Calendar" link above the schedule and selecting the date of the game you would like to watch.

8. How do I access a live or archived game with my Gameday Audio subscription?

First, you can access the schedule of games from any page on MLB.com, by putting your mouse over where it says "Audio & Video" in the red bar on the top of the page. A drop down menu will appear, select Watch MLB.TV or Listen to Gameday Audio.

Once the game broadcast goes live, there will be a Live icon next to the games radio station links. When a games archive is available, there will be an Archive icon next to the games station link. Each link is the call sign for a radio station broadcasting that game. Click on the desired station you would like to hear for the game that you would like to watch. This will open a separate window with the media player and ask you to log in. Once you have logged in, the game will begin to play.

You can also access archives from previous days, months, or seasons by clicking on the "Open Calendar" link above the schedule and selecting the date of the game that you would like to watch.

9. How can I install Adobe Flash Player?

You can install Adobe Flash Player here.

Windows users, keep in mind that Internet Explorer uses a separate install than Firefox, Chrome and other browsers. So if you use multiple browsers you will need to install Adobe Flash Player in both browsers (one time for Internet Explorer, another which applies to all other browsers).

10. What is MLB.com's blackout policy?

UNITED STATES (INCLUDING THE TERRITORIES OF GUAM AND THE U.S. VIRGIN ISLANDS) AND CANADA

Regular Season Local Live Blackout: All live games on MLB.TV are subject to local blackouts. Such live games will be blacked out in each applicable Club's home television territory (except for certain home television territories for which MLB.com may offer in-market subscription services). If a game is blacked out in an area, it is not available for live game viewing. Each game will be available approximately 90 minutes after the conclusion of the game as an archived game (archived games are blackout free).

In addition, note:

• These blackout restrictions apply regardless of whether a Club is home or away and regardless of whether or not a game is televised in a Club's home television territory..
• All live Toronto Blue Jays games are blacked out throughout the entire country of Canada.
• Additional teams may also be subject to blackout in parts of Canada based on their region.
• All live games will be blacked out in the U.S. territories of Guam and the U.S. Virgin Islands during the MLB regular season.

Regular Season Weekend U.S. National Live Blackout: Due to Major League Baseball exclusivities, live games occurring each Saturday with a scheduled start time after 1:10 PM ET or before 7:05 PM ET and each Sunday with a scheduled start time after 5:00 PM ET, will be blacked out in the United States (including the territories of Guam and the U.S. Virgin Islands). Live Audio of such games is available as part of any MLB.TV subscription or as part of the MLB.com Gameday Audio Package. Each game will be available approximately 90 minutes after the conclusion of the game as an archived game (archived games are blackout free).

Postseason Live Blackout: Due to Major League Baseball exclusivities, during the MLB Postseason, all live games will be blacked out in the United States (including the territories of Guam and the U.S. Virgin Islands) and Canada. Live Audio of MLB Postseason games is available as part of any MLB.TV subscription or as part of the MLB.com Gameday Audio Package. Each game will be available approximately 90 minutes after the conclusion of the game as an archived game (archived games are blackout free).

JAPAN AND SOUTH KOREA Regular Season and Postseason Live Blackout: Due to Major League Baseball exclusivities, during the MLB Regular Season and Postseason, all live games will be blacked out in Japan and South Korea. Each game will be available approximately 90 minutes after the conclusion of the game as an archived game (archived games are blackout free).

11. I understand MLB.com's blackout policy and think that I might be blacked out in error, what do I do next?

If you believe you are receiving the blackout message in error, please call our Customer Support toll free in the U.S. and Canada at (866) 800-1275 for further assistance.

Note: If you are traveling and are accessing the Internet through your company's VPN connection (or other secure network connection), you might be getting a blackout message because your company's host IP Address is within the restricted range for the game that you are trying to access. In this case, we suggest that you try the following: log off your company's VPN connection (or other secure network connection) and access the Internet through a local connection. You should also disable any proxies that you are using.

If you feel that you are still being blacked out incorrectly, please call our dedicated traveler line to speak with a Customer Service representative at 1-888-632-5048.

12. Can I access my subscription from any computer, anywhere, at anytime?

Yes, but you will be subject to that areas blackout restrictions. See the answer to FAQ#10 for a description of blackouts. You can also search areas for blackouts here. As long as the computer meets the system requirements then you can log in with your registered email address and password to access your subscription from anywhere at anytime.

13. Can I share my account with others?

No. Sharing of your username and password is strictly prohibited.

14. I am trying to access a game and I am getting an error message that I am already logged in on another computer, what should I do?

In rare cases, customers have forgotten to log out of their account on one computer and have tried to log in again on a separate computer. Since sharing of a single username and password is strictly prohibited and does not work, you will get an error message. If you receive such an error message, please contact Customer Support toll free in the U.S. at (866) 800-1275.

15. The game has started, but the link to view the game live is not available, what do I do?

You may need to reload the page where you are waiting for the link to go live. Click the Refresh button in your browser

16. Should I log in first or can I go straight to the game?

You can do either one. If you click to view a game before logging in to the website, the window that opens to play the game will prompt you to log in.

17. I tried to log in to view the game and received a message telling me that I have logged in too many times, or am logged in on multiple computers, what should I do?

First off, please make sure that other people are not using your account. If you have shared your account information with other people, then your account may be prevented from logging in. If you are worried that others are accessing your account, you should change your password under your account profile.

The best way to prevent this error from occurring is to log out of MLB.com every time you are finished watching games by clicking the Logout button on the top right of any MLB.com page. The next time that you would like to watch a game, click on the link to load the game, and it will prompt you to login before launching the game. If this message has already come up for you, and you are sure that no one else is using your account, log out of MLB.com, close all of your open browser windows and quit your browser, then re-launch your browser, and click on the game that you would like to watch, where you will be prompted to log in again.

18. How can I access Gameday Audio using an ADA compatible browser? You can reach the Accessible Gameday Audio page by navigating to the Audio & Video drop down menu on the top of any MLB.com page. From that menu select "Accessible Gameday Audio".

On the right side of the page that you are brought to, is a listing of the games for that day. Further to the right of this listing are links for both the Home and Away audio feeds of each game. These links will go live shortly before the game begins.

If you would like to access a game from a different date, you can do so by clicking on the "Open Calender", "Previous Day", or "Next Day" links located above the game listings.

Once you click on the link for a game, if you are not already logged in to MLB.com you will be prompted to enter your login information. If you are not a Gameday Audio subscriber, click on the Buy Now button to the right of the login prompt to purchase a subscription.

When you log in with a Gameday Audio account, the game will begin playing. To the left side of the page is a media player where you can access Play, Pause, and Volume Up or Down buttons.

If you are having trouble accessing MLB.com Gameday Audio, please contact Customer Service at 866.800.1275 (international customers call 512.434.1542).

19. How can I view MLB.TV games on Boxee?

To view MLB.TV games on Boxee, you must first be an MLB.TV Premium subscriber. If you are not currently an MLB.TV Premium subscriber, than go to the MLB.TV Boxee page and click on the "Get Started" link.

MLB.TV Premium subscribers will also need the latest version of Boxee. It can be downloaded at Boxee.TV. Apple TV users should go to the Launcher, select Update, and the choose Boxee.

In Boxee you can launch MLB.TV Premium by first selecting Applications from the side bar, then choosing Video. This will result in the following screen where you can select MLB.TV Premium:

On the next screen, select Login on the upper right corner to log in to your MLB.TV Premium account:

After logging in to MLB.TV Premium within Boxee you can select the date of the game you wish to watch from the calendar across the top of the screen. Live and archived games are available. Schedules of future games are listed for reference only and MLB schedules are subject to change. Once you have selected the date, you can select any game from the game lists on the screen. NOTE: If more than five games per league are listed, you can view more scheduled games by scrolling to the right. Remember, all live games are subject to local and national blackout restrictions. Click here and scroll down for more information and to determine if you are blacked out from live game viewing. After choosing a game, you will be prompted to choose a Home or Away feed when available:

If you are unable to view a game and see a message stating that you need to update your account information, go to the "My Wallet" section of your account settings on MLB.com and enter the most current information.

If you receive a message that your are unable to view your selected game due to blackout restrictions, remember that MLB.com Gameday Audio is part of every MLB.TV Premium subscription and is not subject to blackout. Users subject to blackout will be able to access games as archived games approximately 90 minutes after the completion of a game.