The Official Site of Major League Baseball: Help: MLB.com FAQs

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	Subscription Access FAQ Is there an interactive forum for help with my MLB.TV subscription? How do I access my MLB.TV subscription? How do I access my MLB.TV Premium subscription? How do I download, install and access MLB.TV Mosaic? How do I download and install the recommended Silverlight Media Player? Can I still continue to use the old Windows Media Player? What is MLB.com's blackout policy? I understand MLB.com's blackout policy and think that I might be blacked out in error, what do I do next? How do I access my MLB.com Gameday Audio subscription (how do I choose home or away feeds)? Can I access my subscription from any computer, anywhere at anytime? Can I share my account with others? I am trying to access a game and I am getting an error message that I am already accessing the game - what do I do? It's game time, but the link isn't live, what do I do? Should I log in first or can I go straight to the game? How long until the games are archived and how do I access the archives? How do I access Daily Rewind/Game Recap? 1. Is there an interactive forum for help with my MLB.TV subscription? Yes, to visit the MLB.TV Help Forum, click here. 2. How do I access my MLB.TV subscription? We want to make it easy for you to view the game of your choice, therefore there are multiple ways of viewing a LIVE or on-demand game with MLB.TV. To find the day's schedule of LIVE games, go to the MLB.com home page, pull down the Audio & Video menu and click on the Multimedia Guide. If you wish to access on-demand games (archives), simply click the tab at the top of the page labeled On Demand. Once the game broadcast goes live, there will be a yellow Live icon next to the 400k link. Click on the link for the game that you would like to watch. This will open your media player and begin the video broadcast. Once the game is completed it will be archived and there will be an Archive icon next to the 400k link (usually within thirty minutes after the completion of the game). You can also watch past days' archives by clicking the "Open Calendar" link & selecting an alternative date. 3. How do I access my MLB.TV Premium subscription? We want to make it easy for you to view the game of your choice, therefore there are multiple ways of viewing a LIVE or on-demand game with MLB.TV Premium. To find the day's schedule of LIVE games, go to the MLB.com home page, pull down the Audio & Video menu and click on the Multimedia Guide. If you wish to access on-demand games (archives), simply click the tab at the top of the page labeled On Demand. Once the game broadcast goes live, there will be a yellow Live icon next to the 800k link. Click on the link for the game that you would like to watch. This will open your media player and begin the video broadcast. If you wish to view games using the MLB.TV Mosaic download, simply follow the directions under Subscription Access FAQ #3. Once the game is completed it will be archived and there will be an Archive icon next to the 800k link (usually within thirty minutes after the completion of the game). You can also watch past days' archives by clicking the "Open Calendar" link & selecting an alternative date. 4. How do I download, install and access MLB.TV Mosaic? PLEASE NOTE: MLB.TV MOSAIC WILL NOT BE AVAILABLE UNTIL 3/31/2008 To download and install MLB.TV Mosaic: Go to the Mosaic product page at http://mlb.mlb.com/mlb/subscriptions/download.jsp. Click on the Download link (choose either MAC or PC) Click Save File Click Open Agree to the license agreement Drag the MLB.TV Mosaic icon to your Applications folder Launch MLB.TV Mosaic by clicking on the MLB.TV Mosaic icon in your Applications folder. (MAC users Note: If you don't have Flip 4 Mac video player, your Mac will prompt you to "Get latest Flip 4 Mac") If you do not have Quicktime, your browser will take you to the free download of the Quicktime player - click Free Download At the Windows Media Components screen for Quicktime, click Download Click Continue to download Mac Users Note: Flip 4 Mac Installer will welcome you - click Continue Continue through the important information and license agreement Finally, click Install To access, (MAC Users Note: once the Flip 4 Mac plug-in is installed), go back to the MLB.TV Mosaic icon and double click to launch the application. 5. How do I download and install the recommended Silverlight Media Player? Go to http://mlb.mlb.com/mlb/subscriptions/download.jsp. Click Click to Install On a Mac: i. Click Save File to download Silverlight.dmg to your desktop ii. Open Silverlight.dmg on your desktop iii. In the folder that opens, double click on the Silverlight.pkg file iv. Continue through remaining dialogue boxes to finish Install v. Close and restart your browser to complete the installation On a PC: i. Click Save to Disk ii. Open Silverlight.exe iii. Follow the instructions in the installer iv. Close and restart your browser to complete the installation 6. Can I still continue to use the old Windows Media Player? Microsoft Silverlight is the next generation of Windows Media technology from Microsoft. While you'll still have the choice to default to the old web based media player on MLB.com(choose Classic Media Player when prompted, or click on the yellow Classic Media Player link in the top right corner of the media player after launch), we recommend upgrading to Silverlight to get the best media experience on MLB.com. 7. What is MLB.com's blackout policy? All live games are subject to blackout and other restrictions. Please click here to learn more. 8. I understand MLB.com's blackout policy and think that I might be blacked out in error, what do I do next? If you believe you are receiving the blackout message in error, please call our Customer Support toll free in the U.S. and Canada at (866) 800-1275 for further assistance. Note: If you are traveling and are accessing the Internet through your company's VPN connection (or other secure network connection), you might be getting a blackout message because your company's host IP Address is within the restricted range for the game that you are trying to access. In this case, we suggest that you try the following: log off your company's VPN connection (or other secure network connection) and access the Internet through a local connection. If you feel that you are still being blacked out incorrectly, please call our dedicated traveler line to speak with a Customer Service representative at 1-888-632-5048. 9. How do I access my MLB.com Gameday Audio subscription (how do I choose home or away feeds)? To find the day's schedule of LIVE games, go to the home page of MLB.com, pull down the Audio & Video menu and click on the Multimedia Guide. If you wish to access on-demand games (archives), simply click the tab at the top of the page labeled On Demand. Once the game broadcast begins, there will be a yellow Live icon next to the radio station call letters. Your subscription grants you access to both home and away feeds. Click on the radio station link of the call of your choice. This will open your media player and begin the audio broadcast. Once the game is completed it will be archived and there will be an Archive icon next to the audio link (usually within thirty minutes after the completion of the game). You can also watch past days' archives by clicking the "Open Calendar" link & selecting an alternative date. 10. Can I access my subscription from any computer, anywhere at anytime? Yes, subject to our blackout restrictions. As long as the computer meets the systems requirements and has high-speed Internet access, then you can log in with your registered email address and password to access your subscription from anywhere at anytime. 11. Can I share my account with others? No. Sharing of your username and password is strictly prohibited. 12. I am trying to access a game and I am getting an error message that I am already accessing the game - what do I do? In rare cases, customers have forgotten to log out of their account on one computer and have tried to log in again on a separate computer. Since sharing of a single username and password is strictly prohibited and does not work, you will get an error message. If you receive such an error message, please contact Customer Support toll free in the U.S. at (866) 800-1275. 13. It's game time, but the link isn't live, what do I do? This can happen when you are not on a 'fresh' MLB.com page. Click on the Refresh button at the top of your browser 14. Should I log in first or can I go straight to the game? Either way works. You can log in first by clicking on Register \| Login at the top or bottom of any page on MLB.com and then go to the game, or you can go directly to the game you would like to access through the Multimedia Guide. Once you click on the link to the game of your choice, you will be prompted to log in. 15. How long until the games are archived and how do I access the archives? The archives, subject to exceptions due to our blackout policy, are generally available 30 minutes after the game. To access an archived game, go to the MLB.com home page, pull down the Audio & Video menu and click on the Multimedia Guide and click on the Archive icon next to the game you are looking to watch or listen to. You can also watch past days' archives by clicking the "Open Calendar" link & selecting an alternative date. 16. How do I access Daily Rewind/Game Recap? To access Daily Rewind/Game Recap: On the MLB.com home page, pull down the Audio & Video menu and click on the Multimedia Guide. At the top of multimedia grid, navigate to the date from which you want to view game highlights. To launch the video, choose the Daily Rewind/Game Recap links for the applicable game.