HelpIf your question isn't answered here, please check the other sections of the FAQs or visit the MLB.TV Support Forum. You can also contact our Customer Service Department.
To watch or listen to MLB.com multimedia content and/or live and archived MLB.TV, MLB.TV Premium, or MLB.com Gameday Audio feeds, you need Adobe Flash Player 9.0.115 or above (Flash Player 10 results in better performance) installed on your computer.
See the System Requirements for additional details.
For access to archived games from seasons prior to 2009, Windows computers will need either Windows Media Player 9 (or above) or Microsoft Silverlight installed. Macintosh computers require either Flip4Mac 2.x or Microsoft Silverlight.
See the System Requirements for additional details.
Adobe Flash Player can be downloaded and installed here.
Windows Media Player can be downloaded and installed here.
Microsoft Silverlight can be downloaded and installed here.
Flip4Mac can be downloaded and installed here.
For the Windows Media Player, we recommend the following configurations:
Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
We recommend users utilize the MLB.com native player. Alternative players are not supported, and may not function properly.
Choosing a full screen view depends on your media player. If you are watching live or archived games from the 2009 Season, they are playing in the Flash Player. If you are watching archives from games prior to the 2009 Regular Season, they will open in either Silverlight, Windows Media Player, or Flip4Mac, depending on your configuration.
If you are having difficulty accessing MLB.com, including MLB.TV or MLB.com Gameday Audio, you should clear out your browser's cache by deleting Temporary Internet Files. If you receive a "Page Cannot Be Displayed" or similar error message, deleting Temporary Internet Files in your browser may solve the problem. Here is how to clear the cache and delete Temporary Internet Files in the most popular browsers supported by MLB.com:
Any change you make to your configurations are at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
Unfortunately there is an existing issue when using Firefox and Windows Media Player that may impact video playback based on certain configurations.
This issue is referenced here.
To improve your viewing experience, we recommend that you do the following:
Below are directions on how to enable cookies on the most popular browsers supported by MLB.com:
Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
Below are directions on how to disable Pop-Up Blockers on the most popular browsers supported by MLB.com:
Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
Yes, MLB.TV, MLB.TV Premium, and MLB.com Gameday Audio use Adobe Flash Player and are all compatible with Mac OS X. Adobe Flash Player can be downloaded and installed here.
For access to archived games from seasons prior to 2009, Macintosh computers require either Flip4Mac 2.x or Silverlight.
For games from 2009 and later, if you have an older Power PC Macintosh and are encountering choppy playback with Silverlight, you should uninstall Silverlight and use Flip4Mac instead.
MLB.TV and MLB.com Gameday Audio content works best on Mac OS X with Safari 3.x or Firefox 2 and above. Internet Explorer for the Macintosh does not work in conjunction with MLB.com.
For more information, see our System Requirements.
AOL Version 9 is supported. However, please note that running the AOL environment may consume a substantial amount of the computer's memory and processor and result in poor performance. MLB.com does not support AOL versions earlier than Version 9. If you are having problems with the AOL browser, use a separate browser such as Internet Explorer or Firefox. To do this, once you have signed in to AOL, minimize the AOL application window and then launch a separate browser to access MLB.com.
For more information, see our System Requirements.
No, Adobe Flash Player 9.0.115 (and above) is not compatible with Windows 95, 98, or ME. Adobe Flash Player 9.0.115 (and above) is compatible with Windows 2000, XP, Vista, and Windows Server 2003. For more information, see our System Requirements.
Yes they can. If you are using a VPN Connection or Proxy and are having problems with MLB.TV or Gameday Audio, then you should disable them and try to access the game again.
Game links for live and archived audio and/or video cause another browser window, which contains our media player, to pop up. If you have a Pop-Up Blocker enabled, whether in your browser or through a separate program or add-on, you may need to either disable the Pop-Up Blocker or add "*.mlb.com" (without the quotation marks) to the blocker's Exceptions List.
If you have any Internet security programs (e.g., Kaspersky, Norton, McAfee), Firewalls or add-ons (e.g., IE7 Pro, Google Toolbar) that include a Pop-Up Blocking feature, you may need to either disable the Pop-Up Blocking feature or disable the program entirely.
For information on how to disable the pop-up blocker built in to your browser, click here.
Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
First, make sure you have Adobe Flash Player installed, which you can download here.
If you have any Internet Security Programs (e.g., Kaspersky, Norton, McAfee), Firewalls or add-ons (e.g., Adblock Plus) that include an Ad-Block feature, you may need to either disable the Ad-Block feature or disable the program entirely.
You may also be behind a firewall that is stopping the content. To receive MLB.com content, we recommend setting MLB.com as a trusted site in your firewall software. Please consult the Help section of your firewall software for further support.
If you are still having problems you may need to disable your firewall software or find out if your network (especially if you are in an office) prevents MLB.com or MLB.com features (such as videos) from loading.
Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
If you see only a plug-in prompt or a message that reads, "You are watching MLB.com..." it is likely that the stream you are trying to watch is not yet active. Please confirm the game has started; if so, wait five minutes and check the link again.
First off, please make sure that other people are not using your account. If you have shared your account information with other people, then your account may be prevented from logging in. If you are worried that others are accessing your account, you should change your password under your account profile.
The best way to prevent this error from occurring is to log out of MLB.com every time you are finished watching games by clicking the Logout button on the top right of any MLB.com page. The next time that you would like to watch a game, click on the link to load the game, and it will prompt you to login before launching the game.
If this message has already come up for you, and you are sure that no one else is using your account, log out of MLB.com, close all of your open browser windows and quit your browser, then re-launch your browser, and click on the game that you would like to watch, where you will be prompted to log in again.
The new MLB.TV media player is designed to automatically choose the best video quality setting for you based on the speed of your connection. Nevertheless, you have the option to adjust the video quality setting. MLB.TV Premium subscribers can select from our full range of optional video quality settings, while MLB.TV standard subscribers have a limited range of optional quality settings. Adjusting the quality settings can be done by clicking on the "Video Quality" section in the bottom bar of the media player. You can then select the level of quality you would like.
If there is a reduction in your bandwidth while watching the game, or you have manually chosen a quality level that is too high and leading to unstable video, the media player will recommend that you choose a lower quality level during playback to provide you with a smoother experience. Follow the player recommendations for better performance.
For an optimal viewing experience, we also recommend you have the latest version of Adobe Flash Player installed. In addition, if you are viewing MLB.TV Premium content, we recommend you install NexDef for additional features, such as live game DVR capabilities and improved bandwidth management.
When playing a live or archived MLB.TV game, if the media player continues to buffer, repeatedly reconnect, or shows only a frame-by-frame "choppy" feed, then there may be a problem with the bandwidth (speed) of your connection. MLB.TV standard content is streamed at a minimum of 400kbps, so your bandwidth must be consistently pulling 400kbps to receive a smooth feed. MLB.TV Premium content is streamed within 800kbps to 3Mbps and your bandwidth must be consistently pulling 90% of the streaming rate to receive a high-quality video feed.
For an accurate reading of your connection speed, use our bandwidth test. Bandwidth fluctuates, so perform multiple tests. Keep in mind the test results reflect your bandwidth at the time of testing. Your bandwidth may be different at another time, e.g. the following day or even a few hours later. Again, the recommended bandwidth for MLB.TV standard content is 400kbps; the recommended bandwidth for MLB.TV Premium content is 800kbps and above. A user connecting below 400kbps may receive video, but will likely experience choppy feeds. If you are not consistently testing above 400kbps, you may want to contact your Internet Service Provider.
Finally, if you have implemented the above recommendations and still experience a poor quality video feed, heavy Internet traffic may be the problem.
If you continue to experience difficulties, please contact MLB.TV Customer Support toll free in the U.S. and Canada at (866) 800-1275. Please be prepared to provide the following information:
To find out which local teams you are blacked out from viewing live, enter the zip code of the location you are viewing from here. After pressing Go a window will pop up, listing the teams you cannot view (either Home or Away). For additional information on MLB.TV's blackout policy, including national blackouts, click here.
Power cycle your modem and/or router. To do this, unplug your modem, as well as any wired or wireless router you are using, for about 10 seconds. Then re-plug the device(s). Wait a few minutes as your Internet connection resets and, then, try to view the game again.
If you believe you are incorrectly blacked out, contact our Customer Service Department toll free at 866-800-1275 (International Customers call 512-434-1542).
You may view games with an HD quality picture if the source feed is distributed in HD, you are an MLB.TV Premium subscriber, and have installed NexDef and Adobe Flash Player 9.0.115 or higher. Our highest quality HD feed streams at 3Mbps and is a 720p resolution. To view streams of this level, your Internet connection must have consistent bandwidth of at least 3Mbps. If you do not have this amount of bandwidth, we recommend choosing one of our lower quality HD streams (1.2M, 1.8M, 2.2M). If you are unsure what the bandwidth of your Internet connection is, you can check with our bandwidth test.
While Adobe Flash Player includes almost all of the features of our 2009 media player, the ability to pause and rewind live games requires the installation of NexDef.
NexDef is a plug-in designed exclusively for MLB.TV. NexDef helps your computer better manage its bandwidth (Internet connection speed) to bring you higher quality video. This is particularly ideal for those with slower Internet connections, but useful for everyone. NexDef also allows MLB.TV Premium subscribers to stream our highest quality video feeds and pause and rewind live games within the media player. NexDef can be downloaded here.
Click yes in the message box to install the new version of Adobe Flash Player. Then follow any necessary steps to complete the installation. After the update has completed, you will be able to load the game.
Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
First, try lowering the level of video quality and see if it gives you a more consistent feed. If you are still having problems, make sure you have the latest version of Adobe Flash Player installed. You can download the latest version here. If you are an MLB.TV Premium subscriber and haven't already done so, you should install NexDef.
If you are still having problems, try viewing the games in another browser. Keep in mind that on Windows, the installation for Adobe Flash Player is separate for Internet Explorer and Firefox, so you may need to install Adobe Flash Player in the new browser.
In addition, you should close any sites or programs that are open on your computer or network, as these may be slowing down your Internet connection. For instance, downloading music or movies from an online store, or playing online games on a computer or video game system are all activities which will slow down your connection and negatively impact MLB.TV performance. To make sure you have a fast enough connection at the moment, check the speed of your Internet connection with our bandwidth test.
If no excessive programs or sites are running and your connection is slow, power cycle your modem and/or router. To do this, your modem, as well as any wired or wireless router you are using, for about 10 seconds. Then re-plug the device(s). Wait a few minutes as your Internet connection resets and, then, try to view the game again.
Finally, if you are still having problems and/or the media player itself is reacting slowly, check to make sure your computer is compatible with our System Requirements.
Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
The game probably ended when you switched windows. Check to see if the game is officially over. If not, exit Mosaic and then re-enter and select the game again.
In Windows Media Player 9 or higher, use the following settings:
If you are still having problems with Windows Media Player, than install Microsoft Silverlight and try to view the archives again. Your system should load the video while using Silverlight as the player.
Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
If you are still having problems with Windows Media Player or Flip4Mac, than install Microsoft Silverlight and try to view the Archives again. It will attempt to load the video while using Silverlight as the player.
Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
Here are the key differences between streaming and downloading video:
As with most products from MLB.com, MLB.TV is designed for viewing on a computer. However, we have had good results with watching MLB.TV Premium on a television monitor using the instructions above.
Since this media player is still in the Beta phase, we are encountering some problems and are working on improving them. In the meantime, if you are having these problems with your video feed, first make sure that your computer meets our System Requirements.
If your computer meets the requirements, install the latest versions of Adobe Flash Player and NexDef. Both can be downloaded from our Download Center.
If your software is up to date, then within the media player, disable the option to "Automatically Adjust Quality", then manually select a quality level for the player to stay on for the rest of the game. If you are still having this problem after a few minutes, then select lower quality levels until the video quality is stable and consistent.
If the error is coming up when the installer is running, try manually downloading the installation file by clicking on the "Click here to try a different installation method" link in the installer and click to download the file. Once the installation file is downloaded, run it and manually install NexDef.
If you still have problems, try installing NexDef directly here.
If both of the above recommendations do not work, try installing NexDef through a different Internet browser.
First, log out of MLB.com by clicking the Logout button on the top left of the Media Player or the top right of any page on MLB.com. Then, you should restart the NexDef process by following the steps below:
Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
Anyone that has a Sony Computer and problems starting NexDef, should disable the "VAIO Power Management" program and then manually start NexDef by going to the Start Menu, choose the Startup folder, and select NexDef.
You can disable VAIO Power Management by doing the following:
Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
The required Adobe Flash Player is not yet compatible with 64-bit browsers. Your computer should also have a 32-bit browser available. Use the 32-bit browser for MLB.TV and Gameday Audio.
You probably have an older version of Adobe Flash Player installed. Upgrade your Flash Player to the latest version by clicking here, then close and restart your browser.
Re-launch the player and the full screen message should now go away after a few seconds.
This may be due to a problem that occurs between Adobe Flash Player and laptops with Synaptics touchpad drivers. If this happens to you, simply hit the space bar and your touchpad should start working again.
First, try disabling your proxy, close your browser, restart it, and try the installation or game again. If you still have problems you may need to add an exception the proxy server rules in your browser. You can do so by following the instructions below:
This may have happened due to a conflict with Kaspersky Internet Security or Anti-Virus. We recommend that you disable this program when watching a game on MLB.TV. If you would like to always have an Anti-Virus running, a good free alternative is AVG or you could use another Anti-Virus program such as Norton or McAfee.
Also, keep in mind that Kaspersky Internet Security contains an Ad-Blocking feature which can prevent the media player from loading in its window. This feature should be disabled.
To view MLB.TV games on Boxee, you must first be an MLB.TV Premium subscriber. If you are not currently an MLB.TV Premium subscriber, than go to the MLB.TV Boxee page and click on the "Get Started" link.
MLB.TV Premium subscribers will also need the latest version of Boxee. It can be downloaded at Boxee.TV. Apple TV users should go to the Launcher, select Update, and the choose Boxee.
In Boxee you can launch MLB.TV Premium by first selecting Applications from the side bar, then choosing Video. This will result in the following screen where you can select MLB.TV Premium:
On the next screen, select Login on the upper right corner to log in to your MLB.TV Premium account:
After logging in to MLB.TV Premium within Boxee you can select the date of the game you wish to watch from the calendar across the top of the screen. Live and archived games are available. Schedules of future games are listed for reference only and MLB schedules are subject to change. Once you have selected the date, you can select any game from the game lists on the screen.
If more than five games per league are listed, you can view more scheduled games by scrolling to the right.
Remember, all live games are subject to local and national blackout restrictions. Click here and scroll down for more information and to determine if you are blacked out from live game viewing. After choosing a game, you will be prompted to choose a Home or Away feed when available:
If you are unable to view a game and see a message stating that you need to update your account information, go to the "My Wallet" section of your account settings on MLB.com and enter the most current information.
If you receive a message that your are unable to view your selected game due to blackout restrictions, remember that MLB.com Gameday Audio is part of every MLB.TV Premium subscription and is not subject to blackout. Users subject to blackout will be able to access games as archived games approximately 90 minutes after the completion of a game.
You can also update these settings here.
If you continue to have problems, disable Hardware Acceleration within Flash Player:
To view MLB.TV games on Roku, you must first have a Roku Player and be an MLB.TV Premium Subscriber. To purchase a subscription to MLB.TV Premium, please click here or to purchase a Roku Player, please click on the "Need a Player?" button on the MLB.TV Roku page.
To register your Roku Player for use with MLB.TV Premium, go to your Roku Player's Home Screen and select the MLB.com icon.
After you have selected the MLB.com icon, you will be given a code and asked to enter it at MLB.com/Roku. From your computer, go to http://www.mlb.com/roku and sign in to your MLB.com account that is linked to your MLB.TV Premium subscription. You will then be asked to enter the code that appears on your Roku Player. If you do not have an MLB.com account, register an account here.
The Roku Player will automatically update itself after you have entered your valid Roku code on www.MLB.com/roku and we successfully link your MLB.TV Premium account to your Roku Player. This verification process takes about a minute to show on your Roku Player screen. Now you should be able to access live and archived games via MLB.TV Premium on your Roku Player.
To view a game, access the home screen on the Roku Player where you can select the date of the game that you wish to watch from the top header bar. Next, press "Select" on your Roku remote control. The schedule of all games for that day will appear and, after a game is selected, you will see a game screen.
All games offer you the option of watching the Home feed as well as the Game Summary screen and most games offer you the option of watching the Away feed. If you select a game that has not yet begun, you will see a message prompting you to come back when the game is live.
Remember, all live games are subject to local and national blackout restrictions. Click here for more information and to determine which teams are blacked out from live game viewing in your area. Remember, blackout restrictions apply whether a team is playing at home or away. After choosing a game to view, you will be prompted to select a Home or Away feed, when available.
If you are unable to view a game and see a message stating that you need to update your account information, go to the My Wallet section of your account settings on MLB.com and enter the most current information.
If you receive a message that you are unable to view your selected game due to blackout restrictions, remember that MLB.com Gameday Audio and Gameday Premium are a part of every MLB.TV Premium subscription accessible via your computer, and are not subject to blackout. Games subject to blackout in your area will be available as archived games approximately 90 minutes after the completion of a game on your Roku Player.
