Skip to main content

MLB.com

  • China.MLB.com
  • Taiwan.MLB.com
  • Japan.MLB.com
  • Español.MLB.com
Sun Microsystems
2009 All Star Game
|
|
|
|
|
|
|
|
|
|
|
|

Help

Skip to main content
MLB.com FAQs

Technical FAQ

MLB.TV Support Forum and Customer Service
  1. My question is not answered here. How can I get more help?
Media Player Questions
  1. Which Media Player do I need to play media on MLB.com?
  2. Which Media Player do I need to play archived games from seasons prior to 2009?
  3. Where can I download Adobe Flash Player?
  4. Where can I download Windows Media Player?
  5. Where can I download Microsoft Silverlight?
  6. Where can I download Flip4Mac?
  7. What are the optimal configurations for Windows Media Player?
  8. Can I watch my game feed in my computer's default media player, or do I have to use the player recommended by MLB.TV?
  9. How do I view MLB.TV games in Full Screen?
Browser Questions
  1. How do I delete Temporary Internet Files in my browser?
  2. I am using Firefox as my browser and viewing older Archived games with Windows Media Player and am having trouble seeing the video, or the video disappears when I access controls within the player. How can I stop this from happening?
  3. I know I need to enable cookies for MLB.TV and Gameday Audio to function properly. How do I enable cookies on my browser?
  4. How do I disable the Pop-Up Blocker built in to my browser?
Compatibility Questions
  1. Can I access MLB.TV / MLB.TV Premium or MLB.com Gameday Audio on a Mac?
  2. Can I use AOL as my browser when accessing my MLB.com subscriptions?
  3. On Windows 95/98/ME, can I use Adobe Flash Player when accessing my MLB.com subscriptions?
  4. For work, my computer requires the use of a VPN Connection and/or Proxy, will this interfere with MLB.TV or Gameday Audio?
Game Link Questions (MLB.TV / MLB.TV Premium and MLB.com Gameday Audio)
  1. When I click on the game link, nothing happens and no browser window pops up. What should I do?
  2. When I click on the game link, the Media Player window opens, but the player screen is blank. What should I do?
  3. When I click on the game link, all I see is a plug-in prompt or an error message saying "You are watching MLB.com..." What is happening?
  4. I tried to log in to view the game and received a message telling me that I have logged in too many times, or am logged in on multiple computers, what should I do?
MLB.TV/MLB.TV Premium Questions
  1. How can I improve the quality of my video feed?
  2. I am receiving a blackout message. How can I find information about my blackout restrictions?
  3. I have been blacked out of a game but I am in a location that should not be blocked from viewing either of the teams playing, and the game is not being nationally televised. How can I watch this game?
  4. Which games will be available in HD? Is there any special software required to view them in HD?
  5. I am an MLB.TV Premium subscriber, but I do not have the "Live DVR" functionality in my media player, why not?
  6. What is NexDef and why should I install it?
  7. When I try to play a game, a box comes up which says I need to install a new version of Adobe Flash Player? What should I do?
  8. The video quality of my feed is inconsistent and "choppy". How can I improve it?
  9. I switched game windows while using MLB.TV Premium's Mosaic feature and now there is no game in the window. Why not?
  10. I am having trouble accessing game archives with Windows Media Player. It will try to connect endlessly, or repeatedly connect then disconnect, or send me a "Cannot connect to server/network" error message. What can I do?
  11. When I play an older archived MLB.TV game, why can I hear the audio, but not see the video?
  12. What's the difference between watching a "streamed" game (a live or archived game on MLB.TV) and watching a "downloaded" game (from iTunes)?
  13. How do I connect MLB.TV Premium to my television for optimal viewing?
  14. When watching a game in the new MLB.TV Media Player, the video is choppy and hangs at times, what can I do?"
  15. I am trying to install NexDef but am encountering errors, what can I do?
  16. I have successfully installed NexDef but when I try and use any DVR functions within the player, or access a Premium quality level, I am told to install NexDef. What should I do?
  17. I am using a Sony Vaio computer and am unable to get NexDef to work properly, what should I do?
  18. I am using a 64-bit version of Windows and am unable to properly load the new media player, what should I do?
  19. I switched to full screen mode and the message to "Press ESC to Exit Full Screen Mode" will not go away, what can I do?
  20. I launched the game in Full Screen and now my laptop's touchpad does not work, what happened?
  21. I have to use a corporate proxy for my computer to function for work and am having problems installing NexDef and/or problems playing the game. What can I do?
  22. Soon after launching an MLB.TV Premium game, with NexDef installed, my Windows computer crashed and got a Blue Screen error, what may have caused this?
  23. How can I view MLB.TV games on Boxee?

1. MLB.TV Support Forum and Customer Service

If your question isn't answered here, please check the other sections of the FAQs or visit the MLB.TV Support Forum. You can also contact our Customer Service Department.

Media Player Questions

2. Which Media Player do I need to play media on MLB.com?

To watch or listen to MLB.com multimedia content and/or live and archived MLB.TV, MLB.TV Premium, or MLB.com Gameday Audio feeds, you need Adobe Flash Player 9.0.115 or above (Flash Player 10 results in better performance) installed on your computer.

See the System Requirements for additional details.

3. Which Media Player do I need to play archived games from seasons prior to 2009 on MLB.com?

For access to archived games from seasons prior to 2009, Windows computers will need either Windows Media Player 9 (or above) or Microsoft Silverlight installed. Macintosh computers require either Flip4Mac 2.x or Microsoft Silverlight.

See the System Requirements for additional details.

4. Where can I download Adobe Flash Player?

Adobe Flash Player can be downloaded and installed here.

5. Where can I download Windows Media Player?

Windows Media Player can be downloaded and installed here.

6. Where can I download Microsoft Silverlight?

Microsoft Silverlight can be downloaded and installed here.

7. Where can I download Flip4Mac?

Flip4Mac can be downloaded and installed here.

8. What are the optimal configurations for Windows Media Player?

For the Windows Media Player, we recommend the following configurations:
  1. Pull down the Tools menu of Windows Media Player 9 (or right click on the embedded video screen) and select Options. Note: In Windows Media Player 11, you will need to click on the bar above the image to get the pull down menus.
  2. In the Player tab, be sure the "Download Codecs Automatically" box is checked.
  3. Also, be sure the "Connect to the Internet (overrides other commands)" box is checked.
  4. In the Performance tab, in the Connection Speed category, select Choose Connection Speed.
  5. In the Connection Speed drop down menu, choose the speed proper to your Internet service. Note: For MLB.TV, the speed must be higher than 400K. If you do not know your connection speed, contact your Internet Service Provider.
  6. Select the Network tab.
  7. In the Streaming Protocols window, uncheck the top two boxes: Multicast and UDP. Leave the TCP and HTTP boxes checked.
  8. Below in the Streaming Proxy Settings window, click on the HTTP protocol
  9. Click Configure
  10. Change the Proxy Setting to Do Not Use a Proxy Server
  11. Click OK to the Configure Protocol window
  12. Click Apply
  13. Click OK to the Options window
DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

9. Can I watch my game feed in my computer's media player, or do I have to use the player launched by MLB.com?

We recommend users utilize the MLB.com native player. Alternative players are not supported, and may not function properly.
10. How do I view MLB.TV games in Full Screen?

Choosing a full screen view depends on your media player. If you are watching live or archived games from the 2009 Season, they are playing in the Flash Player. If you are watching archives from games prior to the 2009 Regular Season, they will open in either Silverlight, Windows Media Player, or Flip4Mac, depending on your configuration.

Flash Player: Click on where it says “Full Screen” on the bottom right corner of the player.

Silverlight: Click on the square icon on the right end of the tracking bar on the bottom of the screen when you put your mouse over the video.

Windows Media Player: Right click on the video, and choose Full Screen.

Flip4Mac: Go to the System Preferences, click on Flip4Mac WMV, under the browser tab put a check next to "Launch QuickTime Player", quit System Preferences and Apply the changes. Launch a game, the game should now open in a separate QuickTime window. You can now choose full screen or adjust the size of the window via the QuickTime menu on the top of the screen.
Back to Top ^

Browser Questions

11. How do I delete Temporary Internet Files in my browser?

If you are having difficulty accessing MLB.com, including MLB.TV or MLB.com Gameday Audio, you should clear out your browser's cache by deleting Temporary Internet Files. If you receive a "Page Cannot Be Displayed" or similar error message, deleting Temporary Internet Files in your browser may solve the problem. Here is how to clear the cache and delete Temporary Internet Files in the most popular browsers supported by MLB.com:
  1. Internet Explorer Version 6
    1. Click on the Tools menu and select Internet Options
    2. In the Temporary Internet Files window, click Delete Files
    3. Click OK to the Delete Files window
    4. Click OK

  2. Internet Explorer Version 7
    1. Click on the Tools menu and select Internet Options
    2. In the General Tab, under the Browsing History section, click Delete
    3. Click the Delete Files button next to Temporary Internet Files
    4. Click Yes

  3. Firefox (PC and Mac)
    1. Click the "Tools" menu
    2. Select "Clear Private Data"
    3. Check the box next to "Cache" and "Offline Website Data"
    4. Click "Clear Private Data Now"

  4. Safari (Mac)
    1. Click the Safari menu and select Empty Cache
    2. Click Empty

  5. Safari (PC)
    1. Click the Edit menu and select Empty Cache
    2. Click Empty

  6. Chrome
    1. Click the Tools menu
    2. Select "Clear browsing data"
    3. Check the box next to "Empty the cache"
    4. Click "Clear Browsing Data"
DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations are at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

12. I am using Firefox as my browser and viewing older Archived games with Windows Media Player and am having trouble seeing the video, or the video disappears when I access controls within the player. How can I stop this from happening?

Unfortunately there is an existing issue when using Firefox and Windows Media Player that may impact video playback based on certain configurations.

This issue is referenced here.

To improve your viewing experience, we recommend that you do the following:
  1. When the player is active, right-click on it and select "Options..."
  2. At the bottom of the window should be a "Video Acceleration" option. Change it from full to half by moving the slider.
  3. Select "Apply" to confirm this change.
13. I know I need to enable cookies for MLB.TV and Gameday Audio to function properly. How do I enable cookies on my browser?

Below are directions on how to enable cookies on the most popular browsers supported by MLB.com:
  1. Internet Explorer Version 6 and 7
    1. Click on the Tools menu and select Internet Options
    2. In the Privacy tab, the bar on the right slides up or down, setting the cookie level
    3. Configure your browser to accept cookies, at your preferred level

  2. Firefox (PC)
    1. Cick on the Tools menu
    2. Select Options
    3. Click the Privacy tab
    4. Check "Accept cookies from sites"
    5. Click OK

  3. Firefox (Mac)
    1. Pull down the Firefox menu and select Preferences
    2. Click the Privacy tab
    3. Check "Accept cookies from sites"

  4. Safari (Mac)
    1. Pull down the Safari menu and select Preferences
    2. Select the Security tab
    3. Configure your browser to accept cookies, at your preferred level

  5. Safari (PC)
    1. Pull down the Edit menu and select Preferences
    2. Select the Security tab
    3. Configure your browser to accept cookies, at your preferred level

  6. Chrome
    1. Click on the Tools menu and select Options
    2. Choose the "Under the Hood" tab
    3. Under the "Privacy" choose the "Cookie Settings" drop down menu
    4. Configure your browser to allow cookies, at your preferred level

DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
14. How do I disable the Pop-Up Blocker built in to my browser?

Below are directions on how to disable Pop-Up Blockers on the most popular browsers supported by MLB.com:
  1. Internet Explorer 7
    1. Click on the Tools menu and put the mouse over "Pop-up Blocker"
    2. In the menu that pops up select "Turn Off Pop-up Blocker"

  2. Firefox (PC)
    1. Cick on the Tools menu
    2. Select Options
    3. Click the Content tab
    4. Uncheck "Block pop-up windows"

  3. Firefox (Mac)
    1. Pull down the Firefox menu and select Preferences
    2. Click the Privacy tab
    3. Uncheck "Block pop-up windows"

  4. Safari (Mac)
    1. Pull down the Safari menu
    2. Click on "Block Pop-Up Windows" so that there is no longer a check to the left of the where it says "Block Pop-Up Windows"

  5. Safari (PC)
    1. Pull down the Edit menu
    2. Click on "Block Pop-Up Windows" so that there is no longer a check to the left of the where it says "Block Pop-Up Windows"
DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

Compatibility Questions

15. Can I access MLB.TV / MLB.TV Premium or MLB.com Gameday Audio on a Mac?

Yes, MLB.TV, MLB.TV Premium, and MLB.com Gameday Audio use Adobe Flash Player and are all compatible with Mac OS X. Adobe Flash Player can be downloaded and installed here.

For access to archived games from seasons prior to 2009, Macintosh computers require either Flip4Mac 2.x or Silverlight.

For games from 2009 and later, if you have an older Power PC Macintosh and are encountering choppy playback with Silverlight, you should uninstall Silverlight and use Flip4Mac instead.

MLB.TV and MLB.com Gameday Audio content works best on Mac OS X with Safari 3.x or Firefox 2 and above. Internet Explorer for the Macintosh does not work in conjunction with MLB.com.

For more information, see our System Requirements.

16. Can I use AOL as my browser when accessing my MLB.com subscriptions?

AOL Version 9 is supported. However, please note that running the AOL environment may consume a substantial amount of the computer's memory and processor and result in poor performance. MLB.com does not support AOL versions earlier than Version 9.

If you are having problems with the AOL browser, use a separate browser such as Internet Explorer or Firefox. To do this, once you have signed in to AOL, minimize the AOL application window and then launch a separate browser to access MLB.com.

For more information, see our System Requirements.

17. On Windows 95/98/ME, can I use Flash player when accessing my MLB.com subscriptions?

No, Adobe Flash Player 9.0.115 (and above) is not compatible with Windows 95, 98, or ME. Adobe Flash Player 9.0.115 (and above) is compatible with Windows 2000, XP, Vista, and Windows Server 2003.

For more information, see our System Requirements.

Back to Top ^

Game Link Questions (MLB.TV / MLB.TV Premium and MLB.com Gameday Audio)

18. For work, my computer requires the use of a VPN Connection and/or Proxy, will this interfere with MLB.TV or Gameday Audio?

Yes they can. If you are using a VPN Connection or Proxy and are having problems with MLB.TV or Gameday Audio, then you should disable them and try to access the game again.

19. When I click on the game link, nothing happens and no browser window pops up. What should I do?

Game links for live and archived audio and/or video cause another browser window, which contains our media player, to pop up. If you have a Pop-Up Blocker enabled, whether in your browser or through a separate program or add-on, you may need to either disable the Pop-Up Blocker or add "*.mlb.com" (without the quotation marks) to the blocker's Exceptions List.

If you have any Internet security programs (e.g., Kaspersky, Norton, McAfee), Firewalls or add-ons (e.g., IE7 Pro, Google Toolbar) that include a Pop-Up Blocking feature, you may need to either disable the Pop-Up Blocking feature or disable the program entirely.

For information on how to disable the pop-up blocker built in to your browser, see FAQ#14 above.

DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

20. When I click on the game link, the Media Player window opens, but the player screen is blank. What should I do?

First, make sure you have Adobe Flash Player installed, which you can download here.

If you have any Internet Security Programs (e.g., Kaspersky, Norton, McAfee), Firewalls or add-ons (e.g., Adblock Plus) that include an Ad-Block feature, you may need to either disable the Ad-Block feature or disable the program entirely.

You may also be behind a firewall that is stopping the content. To receive MLB.com content, we recommend setting MLB.com as a trusted site in your firewall software. Please consult the Help section of your firewall software for further support.

If you are still having problems you may need to disable your firewall software or find out if your network (especially if you are in an office) prevents MLB.com or MLB.com features (such as videos) from loading.

DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

21. When I click on the game link, all I see is a plug-in prompt or a message saying, "You are watching MLB.com..." What is happening?

If you see only a plug-in prompt or a message that reads, "You are watching MLB.com..." it is likely that the stream you are trying to watch is not yet active. Please confirm the game has started; if so, wait five minutes and check the link again.

22. I tried to log in to view the game and received a message telling me that I have logged in too many times, or am logged in on multiple computers, what should I do?

First off, please make sure that other people are not using your account. If you have shared your account information with other people, then your account may be prevented from logging in. If you are worried that others are accessing your account, you should change your password under your account profile.

The best way to prevent this error from occurring is to log out of MLB.com every time you are finished watching games by clicking the Logout button on the top right of any MLB.com page. The next time that you would like to watch a game, click on the link to load the game, and it will prompt you to login before launching the game. If this message has already come up for you, and you are sure that no one else is using your account, log out of MLB.com, close all of your open browser windows and quit your browser, then re-launch your browser, and click on the game that you would like to watch, where you will be prompted to log in again.

MLB.TV / MLB.TV Premium Questions

23. How can I improve the quality of my video feed?

The new MLB.TV media player is designed to automatically choose the best video quality setting for you based on the speed of your connection. Nevertheless, you have the option to adjust the video quality setting. MLB.TV Premium subscribers can select from our full range of optional video quality settings, while MLB.TV standard subscribers have a limited range of optional quality settings. Adjusting the quality settings can be done by clicking on the "Video Quality" section in the bottom bar of the media player. You can then select the level of quality you would like.

If there is a reduction in your bandwidth while watching the game, or you have manually chosen a quality level that is too high and leading to unstable video, the media player will recommend that you choose a lower quality level during playback to provide you with a smoother experience. Follow the player recommendations for better performance.

For an optimal viewing experience, we also recommend you have the latest version of Adobe Flash Player installed. In addition, if you are viewing MLB.TV Premium content, we recommend you install NexDef for additional features, such as live game DVR capabilities and improved bandwidth management.

When playing a live or archived MLB.TV game, if the media player continues to buffer, repeatedly reconnect, or shows only a frame-by-frame "choppy" feed, then there may be a problem with the bandwidth (speed) of your connection. MLB.TV standard content is streamed at a minimum of 400kbps, so your bandwidth must be consistently pulling 400kbps to receive a smooth feed. MLB.TV Premium content is streamed within 800kbps to 3Mbps and your bandwidth must be consistently pulling 90% of the streaming rate to receive a high-quality video feed.

For an accurate reading of your connection speed, use our bandwidth test. Bandwidth fluctuates, so perform multiple tests. Keep in mind the test results reflect your bandwidth at the time of testing. Your bandwidth may be different at another time, e.g. the following day or even a few hours later. Again, the recommended bandwidth for MLB.TV standard content is 400kbps; the recommended bandwidth for MLB.TV Premium content is 800kbps and above. A user connecting below 400kbps may receive video, but will likely experience choppy feeds. If you are not consistently testing above 400kbps, you may want to contact your Internet Service Provider.

Finally, if you have implemented the above recommendations and still experience a poor quality video feed, heavy Internet traffic may be the problem.

If you continue to experience difficulties, please contact MLB.TV Customer Support toll free in the U.S. and Canada at (866) 800-1275. Please be prepared to provide the following information:
  1. Your full name.
  2. Your phone number.
  3. Your MLB.com registered email address.
  4. Your Operating System. (Windows 2000, XP, Vista, MAC 10.4.x, 10.5.x, etc.)
  5. The browser you are using and its version number. (To find out version, pull down the browser's Help menu and select About.)
  6. Your Internet Service Provider.
  7. Your connection type.
  8. Your IP address*.
  9. The results of your bandwidth tests.
  10. Your location. (Home, office, wireless, etc.)
  11. Time of access.
  12. Game you are attempting to access.
* Don't know your IP address?

On Windows 98, ME, 2000, XP: Click Start, then Run and type ipconfig.

On Mac OS X: Click Apple menu>System Preferences>Network

24. I am receiving a blackout message. How can I find out what teams I should be blacked out from watching live?

To find out which local teams you are blacked out from viewing live, enter the zip code of the location you are viewing from here. After pressing Go a window will pop up, listing the teams you cannot view (either Home or Away). For additional information on MLB.TV's blackout policy, including national blackouts, click here.

25. I have been Blacked Out of a game but I am in a location that should not be blocked from viewing either of the teams playing, and the game is not being nationally televised. How can I watch this game?

Power cycle your modem and/or router. To do this, unplug your modem, as well as any wired or wireless router you are using, for about 10 seconds. Then re-plug the device(s). Wait a few minutes as your Internet connection resets and, then, try to view the game again.

If you believe you are incorrectly blacked out, contact our Customer Service Department toll free at 866-800-1275 (International Customers call 512-434-1542).

26. Which games will be available in HD? Is there any special software required to view them in HD?

You may view games with an HD quality picture if the source feed is distributed in HD, you are an MLB.TV Premium subscriber, and have installed NexDef and Adobe Flash Player 9.0.115 or higher. Our highest quality HD feed streams at 3Mbps and is a 720p resolution. To view streams of this level, your Internet connection must have consistent bandwidth of at least 3Mbps. If you do not have this amount of bandwidth, we recommend choosing one of our lower quality HD streams (1.2M, 1.8M, 2.2M). If you are unsure what the bandwidth of your Internet connection is, you can check with our bandwidth test.

27. I am an MLB.TV Premium subscriber, but I do not have the "Live DVR" functionality in my media player, why not?

While Adobe Flash Player includes almost all of the features of our 2009 media player, the ability to pause and rewind live games requires the installation of NexDef.

28. What is NexDef and why should I install it?

NexDef is a plug-in designed exclusively for MLB.TV. NexDef helps your computer better manage its bandwidth (Internet connection speed) to bring you higher quality video. This is particularly ideal for those with slower Internet connections, but useful for everyone. NexDef also allows MLB.TV Premium subscribers to stream our highest quality video feeds and pause and rewind live games within the media player. NexDef can be downloaded here.

29. When I try to play a game, a box comes up says I need to install a new version of Flash Player? What should I do?

Click yes in the message box to install the new version of Adobe Flash Player. Then follow any necessary steps to complete the installation. After the update has completed, you will be able to load the game.

DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
30. The video quality of my feed is inconsistent and "choppy". How can I improve it?

First, try lowering the level of video quality and see if it gives you a more consistent feed. If you are still having problems, make sure you have the latest version of Adobe Flash Player installed. You can download the latest version here. If you are an MLB.TV Premium subscriber and haven't already done so, you should install NexDef.

If you are still having problems, try viewing the games in another browser. Keep in mind that on Windows, the installation for Adobe Flash Player is separate for Internet Explorer and Firefox, so you may need to install Adobe Flash Player in the new browser.

In addition, you should close any sites or programs that are open on your computer or network, as these may be slowing down your Internet connection. For instance, downloading music or movies from an online store, or playing online games on a computer or video game system are all activities which will slow down your connection and negatively impact MLB.TV performance. To make sure you have a fast enough connection at the moment, check the speed of your Internet connection with our bandwidth test.

If no excessive programs or sites are running and your connection is slow, power cycle your modem and/or router. To do this, your modem, as well as any wired or wireless router you are using, for about 10 seconds. Then re-plug the device(s). Wait a few minutes as your Internet connection resets and, then, try to view the game again.

Finally, if you are still having problems and/or the media player itself is reacting slowly, check to make sure your computer is compatible with our System Requirements.

DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
31. I was switching windows for a game in Mosaic Mode and now there is no game in the window, why not?

The game probably ended when you switched windows. Check to see if the game is officially over. If not, exit Mosaic and then re-enter and select the game again.

32. I am having trouble accessing older Archives with Windows Media Player. It will try to connect endlessly, or try to connect and then reconnect, or send me a "cannot connect to server/network" error message. What can I do?

In Windows Media Player 9 or higher, use the following settings:
  1. Pull down the Tools menu and go to Options
  2. Select the Network tab
  3. In the Streaming Protocols window, uncheck the top two boxes: Multicast and UDP. Leave the TCP and HTTP boxes checked
  4. Below in the Streaming Proxy Settings window, click on the HTTP protocol
  5. Click Configure
  6. Change the Proxy Setting to Do Not Use a Proxy Server
  7. Click OK to the Configure Protocol window
  8. Click Apply
  9. Click OK to the Options window
If you are still having problems with Windows Media Player, than install Microsoft Silverlight and try to view the archives again. Your system should load the video while using Silverlight as the player.

DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

33. When I play an older Archived MLB.TV game, why can I hear the audio, but not see the video?

In Windows, make sure that you have a compatible version of Windows Media Player installed (Version 9 or higher). Then set your connection speed in Windows Media Player as follows:
  1. In the Windows Media Player, pull down the Tools menu and select Options
  2. Click the Performance tab
  3. Select the Choose Connection Speed circle
  4. From the dropdown menu, select the proper Connection Speed (above 400K)
  5. Click Apply
  6. Click OK
On a Mac, if you are using Flip4Mac, check that it is set to check for updates regularly.
  1. On the media player, click the drop down option menu or right click anywhere on the media player
  2. Select Plug-in Settings
  3. In the Updates tab, ensure that it is set to check for updates regularly (daily, weekly or monthly), then click Check Now. e
  4. Install any updates that are detected.
If you are still having problems with Windows Media Player or Flip4Mac, than install Microsoft Silverlight and try to view the Archives again. It will attempt to load the video while using Silverlight as the player.

DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

34. What's the difference between watching a "streamed" game (a Live or Archived game on MLB.TV) and watching a "downloaded" game (from iTunes)?

Here are the key differences between streaming and downloading video:

STREAMING - MLB.TV and MLB.TV Premium content
  1. Streaming video starts playing almost immediately when you begin play. There will be a little bit of "buffering" (as your computer makes the connection and starts the data flowing from the server that is feeding the video) and then the video begins playing.
  2. Video is offered in a range of bit rates: 400kbps - 3Mbps. You must have an Internet connection fast enough to allow at least 4000kbps to stream into your computer in order for the video to play smoothly.
  3. The quality of the picture you see depends on the speed of your Internet connection.
  4. The video is not stored on your computer's hard drive. You are watching a "link" to another site (where the video footage is stored) as it is delivered ("streamed") to your computer in real-time.
DOWNLOADING - MLB.com/Downloads content
  1. MLB.com/Downloads content does not start playing when you first click on a game link. You must purchase the game file in the Apple iTunes Store, at which point the entire file is downloaded to and stored on your computer. Once the download is complete, you can begin playing the file from your computer's hard drive.
  2. Downloading a full game file can take anywhere from fifteen minutes to two hours, with even the fastest Internet connection. Interruptions in your Internet service can cause a longer download time. How soon you can start watching the video footage will depend on the speed of your connection.
  3. The video quality of the downloaded file is very high and there should not be any interruptions based on a poor Internet connection because you are playing it from the hard drive on your computer, rather than accessing the Internet to play the file.
  4. To store a complete nine-inning game, you will need enough hard drive space to store a roughly 550MB file. A complete nine-inning game is a large file, and if you do not have enough hard drive space, you will not be able download and watch the video.
35. How do I connect MLB.TV Premium on my television for optimal viewing?

Windows:
  1. Use the necessary video cable to connect your computer to your television. An adapter may be necessary.
  2. Turn off alarm
  3. To send audio from your computer to your television or sound system, connect your computer's Audio Out or Headphone jack to your television or sound system's corresponding Audio In jacks.
  4. Switch your TV to the channel necessary for viewing the input from the connection you used. This can usually be done via the Source, Video, or Input buttons on your remote (the correct button is specific to the television). If you are using a desktop and the TV is the only display you are using on your computer, skip to step 8.
  5. In the Start menu go to Control Panel or Settings and then Control Panel.
  6. In Windows XP double click on the Display icon, and then choose the Settings tab for the display settings. In Windows Vista, choose Personalization and then Display Settings.
  7. Choose your television from the drop down menu under the word "Display" (if you do not see another monitor listed, restart your computer). Check the boxes next to "Extend my Windows desktop on to this monitor" and "Use this device as my primary monitor". Hit Apply.
  8. Launch a game, choose to view it in full screen by clicking on the Full Screen icon on the bottom right of the player. For older Archived games, getting a full screen view depends on your media player. With Silverlight, click on the square icon on the right end of the tracking bar on the bottom of the screen when you put your mouse over the video. In Windows Media Player, right click on the video, and choose Full Screen.
Macintosh:
  1. Use the necessary video cable to connect your computer to your television. An adapter may be necessary.
  2. To send audio from your computer to your television or sound system, connect your computer's Audio Out or Headphone jack to your television or sound system's corresponding Audio In jacks.
  3. Switch your TV to the channel necessary for viewing the input from the connection you used. This can usually be done via the Source, Video, or Input buttons on your remote (the correct button is specific to the television). If you are using a desktop and the TV is the only display you are using on your computer, skip to step 7.
  4. Open System Preferences and click Displays. If your display hasn't already been detected and functioning, click on the "Detect Displays" button.
  5. Click on the Arrangement tab. Set up the correct alignment between your computer display, and the TV. Then drag the menu bar on the current primary display over to the display representing your television. This will set your TV as the primary display.
  6. If you would like to change the screen resolution and attempt to improve the image, you can do so by clicking on a different resolution under "Resolutions" in the Display window that is open on your TV. Keep in mind that Apple already detects and implements the native resolution for the display.
  7. Launch a game, choose to view it in full screen by clicking on the Full Screen icon on the bottom right of the player. For older Archived games, getting a full screen view depends on your media player. With Silverlight, click on the square icon on the right end of the tracking bar on the bottom of the screen when you put your mouse over the video. For full screen in Flip4Mac go to the System Preferences, click on Flip4Mac WMV, under the browser tab put a check next to "Launch QuickTime Player", quit System Preferences and Apply the changes. Launch a game, the game should now open in a separate QuickTime window. You can now choose full screen or adjust the size of the window via the QuickTime menu on the top of the screen.
Note: As with most products from MLB.com, MLB.TV is designed for viewing on a computer. However, we have had good results with watching MLB.TV Premium on a television monitor using the instructions above.
36. When watching a game in the new MLB.TV Media Player, the video is choppy and hangs at times, what can I do?

Since this media player is still in the Beta phase, we are encountering some problems and are working on improving them. In the meantime, if you are having these problems with your video feed, first make sure that your computer meets our System Requirements.

If your computer meets the requirements, install the latest versions of Adobe Flash Player and NexDef. Both can be downloaded from our Download Center.

If your software is up to date, then within the media player, disable the option to "Automatically Adjust Quality", then manually select a quality level for the player to stay on for the rest of the game. If you are still having this problem after a few minutes, then select lower quality levels until the video quality is stable and consistent.

37. I am trying to install NexDef but am encountering errors, what can I do?

If the error is coming up when the installer is running, try manually downloading the installation file by clicking on the "Click here to try a different installation method" link in the installer and click to download the file. Once the installation file is downloaded, run it and manually install NexDef.

If you still have problems, try installing NexDef directly here.

If both of the above recommendations do not work, try installing NexDef through a different Internet browser.

38. I have successfully installed NexDef but when I try and use any DVR functions within the player, or access a Premium quality level, I am told to install NexDef. What should I do?

First, log out of MLB.com by clicking the Logout button on the top left of the Media Player or the top right of any page on MLB.com. Then, you should restart the NexDef process by following the steps below:

Windows Vista/XP:

1. Terminate the mlb-nexdef-autobahn.exe process:

Method 1: In the Windows Run box or from a cmd.exe/DOS window, enter the following command:

taskkill /f /im mlb-nexdef-autobahn.exe

Method 2: Terminate the mlb-nexdef-autobahn.exe process using the Task Manager. Simultaneously press the Ctrl-Alt-Delete keys and then select "Task Manager". Navigate to the "Processes" tab and find mlb-nexdef-autobahn.exe. Select it and click the "End Process" button. Agree to all prompts.

2. Start the mlb-nexdef-autobahn.exe process:

Method 1: Start the mlb-nexdef-autobahn.exe process using the application shortcut in the Windows Start Menu.

Method 2: Start the mlb-nexdef-autobahn.exe process from the Run box or cmd.exe/DOS window. Under Vista, the mlb-nexdef-autobahn.exe executable is located in:

C:\Users\{USERNAME}\AppData\Local\Autobahn\mlb-nexdef-autobahn.exe

Under XP, the mlb-nexdef-autobahn.exe executable is located in:

C:\Documents and Settings\{USERNAME}\Local Settings\Application Data\Autobahn\mlb-nexdef-autobahn.exe

Mac OSX:

1. Terminate the MLBNexDefAutobahn process:

Method 1: Use Activity Monitor to terminate the process (Located in Applications/Utilities)

Method 2: Terminate the MLBNexDefAutobahn process by running the following command from a Terminal window:

killall -c MLBNexDefAutobahn

2. Start the MLBNexDefAutobahn process:

The process is started automatically under OSX 10.5.x when the media player is launched.

For OSX 10.4.x, NexDef doesn't auto-restart itself. NexDef can be found in:

/Users/YOUR-HOME-DIR/Library/Application Support/Swarmcast/MLBNexDefAutobahn.app

Go to that location in Finder, double-click that app, and NexDef will start running in the background.

DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
39. I am using a Sony Vaio computer and am unable to get NexDef to work properly, what should I do?

Anyone that has a Sony Computer and problems starting NexDef, should disable the "VAIO Power Management" program and then manually start NexDef by going to the Start Menu, choose the Startup folder, and select NexDef.

You can disable VAIO Power Management by doing the following:

1. Open the Control Panel from the Start Menu. Note: Windows Vista users will need to enable Classic View if you haven't already.
2. Enter the Administrative Tools.
3. Open the Services Manager.
4. Search for the "VAIO Power Management" service and click Stop to disable the service.
5. You can now close out of the Control Panel and start NexDef by going to the Start Menu, under Programs choose the Startup folder, within that folder click on NexDef.

DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
40. I am using a 64-bit version of Windows and am unable to properly load the new media player, what should I do?

The required Adobe Flash Player is not yet compatible with 64-bit browsers. Your computer should also have a 32-bit browser available. Use the 32-bit browser for MLB.TV and Gameday Audio.
41. I switched to full screen mode and the message to "Press ESC to Exit Full Screen Mode" will not go away, what can I do?

You probably have an older version of Adobe Flash Player installed. Upgrade your Flash Player to the latest version by clicking here, then close and restart your browser. Re-launch the player and the full screen message should now go away after a few seconds.
42. I launched the game in Full Screen and now my laptop's touchpad does not work, what happened?

This may be due to a problem that occurs between Adobe Flash Player and laptops with Synaptics touchpad drivers. If this happens to you, simply hit the space bar and your touchpad should start working again.
43. I have to use a corporate proxy for my computer to function for work and am having problems installing NexDef and/or problems playing the game. What can I do?

First, try disabling your proxy, close your browser, restart it, and try the installation or game again. If you still have problems you may need to add an exception the proxy server rules in your browser. You can do so by following the instructions below:

Internet Explorer 7:

a) Open the Tools menu and select Internet Options.
b) Select the Connections tab.
c) Click the LAN settings button.
d) Click the Advanced button in the Proxy server area.
e) Add local.swarmcast.net to the (semicolon separated) list in the Exceptions area.
f) Click OK and OK to leave the windows.
g) Try the NexDef install or video playback again.

Firefox 3:

a) Open Tools menu and select Options.
b) Select Advanced from the selections along the top.
c) Select the Network tab.
d) Click the Settings button.
e) Find the box labeled ³No Proxy for:² and add local.swarmcast.net to the (comma separated) list.
f) Click OK and OK to leave the windows.
g) Try the NexDef install or video playback again.
44. Soon after launching an MLB.TV Premium game, with NexDef installed, my Windows computer crashed and got a Blue Screen error, what may have caused this?

This may have happened due to a conflict with Kaspersky Internet Security or Anti-Virus. We recommend that you disable this program when watching a game on MLB.TV. If you would like to always have an Anti-Virus running, a good free alternative is AVG or you could use another Anti-Virus program such as Norton or McAfee.

Also, keep in mind that Kaspersky Internet Security contains an Ad-Blocking feature which can prevent the media player from loading in its window. This feature should be disabled.

45. How can I view MLB.TV games on Boxee?

To view MLB.TV games on Boxee, you must first be an MLB.TV Premium subscriber. If you are not currently an MLB.TV Premium subscriber, than go to the MLB.TV Boxee page and click on the "Get Started" link.

MLB.TV Premium subscribers will also need the latest version of Boxee. It can be downloaded at Boxee.TV. Apple TV users should go to the Launcher, select Update, and the choose Boxee.

In Boxee you can launch MLB.TV Premium by first selecting Applications from the side bar, then choosing Video. This will result in the following screen where you can select MLB.TV Premium:

On the next screen, select Login on the upper right corner to log in to your MLB.TV Premium account:

After logging in to MLB.TV Premium within Boxee you can select the date of the game you wish to watch from the calendar across the top of the screen. Live and archived games are available. Schedules of future games are listed for reference only and MLB schedules are subject to change. Once you have selected the date, you can select any game from the game lists on the screen. NOTE: If more than five games per league are listed, you can view more scheduled games by scrolling to the right. Remember, all live games are subject to local and national blackout restrictions. Click here and scroll down for more information and to determine if you are blacked out from live game viewing. After choosing a game, you will be prompted to choose a Home or Away feed when available:

If you are unable to view a game and see a message stating that you need to update your account information, go to the "My Wallet" section of your account settings on MLB.com and enter the most current information.

If you receive a message that your are unable to view your selected game due to blackout restrictions, remember that MLB.com Gameday Audio is part of every MLB.TV Premium subscription and is not subject to blackout. Users subject to blackout will be able to access games as archived games approximately 90 minutes after the completion of a game.