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Orioles Job Opportunities

Orioles Full-Time Opportunities in Baltimore
JOB TITLE: ADMINISTRATIVE ASSISTANT

DEPARTMENT: Ticket Sales, Service and Operations

REPORTS TO: Vice President, Ticket Sales, Service and Operations

FLSA: Nonexempt

SUMMARY:

The Baltimore Orioles are seeking an administrative professional to perform administrative duties for the Ticket Sales, Service and Operations department primarily for the Vice President, Ticket Sales, Service and Operations.

Responsibilities include fielding telephone calls, receiving and directing visitors, making travel and meeting arrangements, and preparing reports and presentations. Requires strong computer and internet research skills. Also calls for flexibility, excellent interpersonal skills, project coordination experience, and must work well with and present a high-level of professionalism to fans, clients, vendors of all levels of internal management and staff, at all times.

DUTIES AND RESPONSIBILITIES:

  • Provide the main administrative support for the Ticketing and Fan Services Department, including answers phone calls and handle all outgoing and incoming mail for department
  • Manage and maintain the Vice President of Ticketing and Fan Services’ schedule
  • Prepare reports, memos, letters, financial statements and other documents using Microsoft Word, Excel and PowerPoint
  • Coordinate meetings for Ticketing, Fan Services, Ballpark Operations and Food Services areas, and take meeting minutes as necessary
  • File and retrieve corporate documents, records and reports
  • Read and analyze incoming memos, submissions and reports to determine their significance and plan their distribution
  • Prepare responses to correspondence containing routine inquiries
  • Other duties as assigned

QUALIFICATIONS:

  • Must maintain confidentiality
  • Must have a minimum of one year general office experience in a fast-paced environment
  • Must be able to handle multiple tasks
  • Must have strong computer skills, including Word, PowerPoint, Outlook and Excel
  • Must have excellent written and verbal skills
  • Must be organized and detail oriented
  • Must be a team player and able to adapt to change
  • Must be able to commit to additional hours when necessary to reach goals

If you are interested in applying for this position, please submit a resume and cover letter by August 1, 2017 to:
Baltimore Orioles
ATTN: Lisa Tolson (Director, Human Resources)
333 West Camden St.
Baltimore, MD 21201
Fax: 410-547-6273
Email: ltolson@orioles.com

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Orioles Full-Time Opportunities in Sarasota

JOB TITLE: ASSISTANT HEAD GROUNDSKEEPER

JOB SUMMARY:
The Assistant Head Groundskeeper is responsible for the overall maintenance of the baseball fields and general grounds at the Buck O'Neil Baseball Complex - home to the Baltimore Orioles minor league spring training.

RESPONSIBILITIES & DUTIES:

  • Manage day-to-day field operations at major league standards for five (5) full-size baseball fields
  • Train, supervise, and schedule all groundskeeping staff on a daily basis
  • Management of weekly and daily job assignments assigned by Head Groundskeeper
  • Keep detailed records of all daily work functions
  • Develop short term and long term plans for field maintenance and repairs
  • Monitoring field conditions for disease, weeds, etc.
  • Perform Fertilizing, Herbicide, Insecticide, Fungicide applications as needed
  • Conduct routine soil samples to maintain proper levelsv
  • Supervision and grounds coordination for external events including tournaments, tryouts, camps, etc.
  • Supervision and direction on landscape around team clubhouse building
  • Directly manage daily field usage through communication with coaches and staff for minor league spring training
  • Attend weekly staff meetings
  • Assist Head Groundskeeper at Ed Smith Complex as needed
  • Perform all other duties as assigned

EDUCATION:
Turf Management or related field degree required

SKILLS AND QUALIFICATIONS:
  • 2-3 years' supervisory experience as an Assistant or Head Groundskeeper in a multiple baseball/softball field complex
  • Ability to work in a variety of climates including heat, cold, rain, etc.
  • Ability to remain calm and focused in a fast paced environment
  • Excellent written and verbal communication skills
  • Excellent time management skills
  • Excellent organization skills and attention to detail
  • Ability to work a flexible schedule including days, nights, weekends, holidays
  • Proficiency in Microsoft Office and Outlook
  • Ability to obtain State of Florida Pesticide Applicators License within three (3) months of hire date
  • Ability to lift 50+ pounds, sit, twist, turn, and bend as required to perform duties

Resume and cover letter should be sent to Baltimore Orioles, 333 West Camden Street, Baltimore, MD 21201. ATTN: Human Resources. Or via fax to 410-547-6273 or email to ltolson@orioles.com or wmorrison@orioles.com.

Orioles Seasonal Opportunities in Baltimore

If you enjoy being surrounded by baseball, these seasonal positions may be for you. All positions require strong interpersonal communication skills and a willingness to assist fans in a polite, friendly manner. Every employee is expected to have a basic knowledge of Oriole Park at Camden Yards and be able to locate areas within the ballpark. Some positions require standing for long periods of time and exposure to all types of weather. Applicants must be able to work long hours, including days, nights, weekends, and holidays. Candidates must have some experience working with people in a customer-service capacity.

Special notes:
  • Baltimore Orioles is an Equal Opportunity Employer
  • Background checks will be performed on all candidates hired
  • Please indicate the position desired on either the resume or application
  • We are unable to take phone calls regarding application status
  • All offers of employment at the Baltimore Orioles are contingent upon clear results of a thorough background check.

HOW TO APPLY

To apply for any of our seasonal openings, please download our application [.pdf] »
(Get Adobe® Reader®).

Seasonal candidates may fax a completed application to 410-547-6273, or send via mail or email to:

Baltimore Orioles
Human Resources
333 West Camden Street
Baltimore, MD 21201
resumes@orioles.com

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Event Staff (Seasonal/Game-time)

Out-going and fan-friendly individuals are needed to become members of our Event Staff. Our Event Staff members greet fans entering the ballpark, assist fans in scanning tickets for entry to the park, provide directional information to fans regarding seating, concessions, emergencies, and maintain an up-beat, family atmosphere so that all fans can enjoy the game. Applicants must be available for the majority of home games for the Orioles 2017 schedule.

Our Event Staff have the following qualifications:

  • Excellent communication skills
  • Enthusiastic, courteous, and fan-friendly
  • Ability to work in all types of weather (heat, cold, rain)

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Sales & Fan Services Representative (Seasonal/Part Time)

The representatives provide the highest level of customer service to Orioles fans via incoming calls to our main phone queue. Our representatives are able to sell group tickets and season ticket plans. In addition, they are able to answer fan questions related to general team policies. Each representative is responsible for keeping fans aware of various ticket opportunities that become available. A strong work ethic and desire to grow business is necessary to become successful in this opportunity. A portion of this opportunity will involve making out-bound sales calls. You must enjoy speaking on the phone and the challenge of problem solving. A flexible schedule is required, as well as working evenings and weekends during our season.

Our Representatives have the following qualifications:

  • Strong verbal communication skills & a true desire to serve
  • Computer experience
  • Ability to work in a fast-paced environment
  • Some cold-calling experience
  • A customer service background

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Sales & Fan Services Ticket Seller (Seasonal/Part time)

Within our Box Office, staff members sell individual game tickets on both game and non-game days. The responsibility of the ticket seller is to provide a smooth transaction for each customer, ensuring the customer is aware of all available tickets and promotions. Each seller is expected to understand the seating layout of the ballpark and prices, including discounts. They must balance their bank at the completion of each shift. Applicants must be available to work the majority of home Oriole games.

Our Ticket Sellers have the following qualifications:

  • Computer knowledge
  • Ability to work in a fast-paced environment
  • Cash-handling experience
  • Strong customer service skills
  • Flexible schedule

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Fan Assistance Representative (Seasonal)

If you have a true desire to serve fans, this position may be for you. We are scouting for individuals who can provide the highest level of customer service to join our Fan Assistance team. Team members should have a flexible schedule that includes working at least 80% of our home games.

Our Fan Assistance Representatives have the following qualifications:

  • Excellent customer service skills
  • Ability to solve problems under pressure
  • Excellent communication skills
  • Ability to work the majority of our home games
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Ticket Services Representative (Seasonal/Part Time)

Summary:

Ticket Service Representatives handle ticket transactions for Season Plan Members, Group and Individual ticket purchasers. In addition, they resolve ticket issues and exchanges, while offering excellent customer service to all fans. These representatives will interact with fans over the phone, email and chat platforms. A strong work ethic and desire to grow business is necessary to be successful in this opportunity.

In this role, you will be an essential part of the game experience and help build memories that last a lifetime for Orioles fans. This position requires a friendly, outgoing personality with sincere enjoyment in interacting with and helping fans as the Orioles strive to deliver the best guest experiences in baseball at Oriole Park at Camden Yards.

Essential Duties and Responsibilities:

  • Responsible for assisting in all areas of the Tickets, Sales, Service and Operations department including: ticketing operations, box office operations, and season plan member services
  • Answer all incoming phone calls to the Season Plan Member Hotline, assist with fans calling the Main Phone Queue and return voicemails
  • Process all completed new and renewal season ticket orders in tickets.com
  • Assist with any ticket requests, relocation requests, or customer service issues
  • Assist in the execution of printing and mailing season ticket orders
  • Provide exceptional customer service to all customers
  • Assist in the processing of group ticket orders
  • Other duties as assigned by the Manager, Ticket Services

Knowledge, Skills, and Abilities necessary to perform essential functions:

  • Strong, confident communication skills including the ability to write clearly and effectively
  • Highly motivated and excellent attention to detail
  • Provide strong and respectful customer service skills at all times
  • Previous knowledge of ticket services and software experience preferred
  • Ability to work irregular/extended hours, including nights, weekends and holidays as needed.
  • Ability to use time efficiently
  • Must demonstrate ability to be resourceful and dependable
  • Strong computer skills including Microsoft Word and Excel
  • Familiarity with baseball and the Baltimore Orioles

Physical/Environmental Requirements:

  • Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.
  • Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
  • Equal Opportunity Statement: The Baltimore Orioles Are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

To apply: If you are interested in applying for this position please submit resume and cover letter to resumes@orioles.com

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Orioles Internship Program

OVERVIEW
The Orioles internship program is intended to provide valuable and practical educational experiences for the student. This experience is gained by watching and performing tasks while under the close supervision of an Internship Mentor. All internships are unpaid and must count toward academic credit. In addition, the student is not entitled to a job with the Orioles at the conclusion of the internship.

REQUIREMENTS
Students seeking an internship should meet the following criteria:

  • Current student in a college/university with at least 2.75 overall GPA and a 3.0 major GPA, with a declared major.
  • Ideal candidates should have excellent communication, computer, and organizational skills.
  • Must have a fan-friendly attitude.
  • During the off-season, interns should be available Monday through Friday, from 9-5.
  • During the season, interns will follow the schedule set by the department and baseball schedule. This may include working days, evenings, weekends, and holidays.

HOW TO APPLY
Interested students can apply by sending their resumes along with a cover letter via mail, fax, or e-mail to:

Baltimore Orioles
Human Resources
333 West Camden Street
Baltimore, MD 21201
410-547-6273 (FAX)
resumes@orioles.com

Included in the cover letter should be area of interest and dates of availability. For planning needs, Fall term is September - December; Spring term is February - May; Summer term is June - August.
Due to the high volume of resumes we receive we regret that we will only be able to respond to those students in whom we have an interest.

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WE ARE CURRENTLY SEEKING INTERNS FOR THE FOLLOWING POSITIONS:

Corporate Partnership Sales Internships - (Fall Term, Spring Term, Summer Term)

Description:

The Baltimore Orioles Corporate Partnership department is seeking a Sales Intern to join our team.  This is a wonderful opportunity for a current student seeking a career in sports and media sales.  The Intern will assist the Corporate Partnership sales staff on a variety of projects including identifying prospects, researching targets, participating on calls, attending sales meetings, developing sales proposals, participating in negotiation process, drafting contracts and the execution of elements.  Hours are flexible with a minimum of twenty hours per week.  This position is available starting in May, and end date/holiday schedule is flexible.

Projects/Learning Objectives

The intern will be supervised by members of the sales and partnership marketing team and will receive training on the Orioles sales process from prospecting to writing the final contract.  The intern will learn both written and verbal communication skills during the sales process as well as event marketing/activation on game days.  The intern will learn how to use many programs in the Microsoft Office suite as well as the web-based program, Clear Slide, while developing sales presentations. 

Other areas of learning for the intern include using Nielsen products for research on business targets, general office administrative tasks, increasing organizational skills and working in a fast-paced office setting.

Requirements:

 Minimum Education and Experience Requirements:

  • All Orioles internships must be done for school credit so all candidates must be enrolled as an undergraduate or graduate student at an accredited college or university
  • Majoring in Business Management, Marketing, Sport Management, Communications or related major

Knowledge, Skills and Abilities necessary to perform essential functions:

  • Ideal candidate will be out-going, goal oriented and persistent with communications
  • Available to intern during regular office hours
  • Desire and willingness to learn about sports partnership sales
  • Strong organizational skills which allow the intern to handle multiple tasks, prioritize assignments and complete work prior to deadlines
  • Excellent oral/written communication skills and strong active listener
  • Have a "team first" mindset while also being a great teammate
  • Aptitude for preventing and handling objections
  • Proficient in Microsoft Office Suite (especially PowerPoint)

Please send a resume and cover letter to Ray Naimoli (rnaimoli@orioles.com) to apply.

Deadlines to apply

Fall Term – April 1st

Spring Term – November 1st

Summer Term – December 15th

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Partnership Marketing Internships - (Fall Term, Spring Term, Summer Term)

Summary:

Partnership Marketing interns will gain valuable experience in the field of sports partnership activation and sales.  He/She shall participate in the coordination and execution of both game day and non-game day events in and around Oriole Park including but not limited to tabling activations, pre-game ceremonies, VIP hospitality experiences, partner field days and the gathering of photos and information for end of season recaps.  In addition, the Partnership Marketing intern will assist in providing research for and creating proposals for new business and renewal clients. 

Essential Duties and Responsibilities:

  • Assist with game day and non-game partnership activations
  • Collect photos and information for end of season partnership review presentations
  • Provide research for new business and renewal proposals

Requirements:

 Minimum Education and Experience Requirements:

  • All Orioles internships must be done for school credit so all candidates must be enrolled as an undergraduate or graduate student at an accredited college or university
  • Majoring in Sport Management, Business Management, Marketing, Communications, Public Relations or related major
  • Previous internship or marketing experience preferred

Knowledge, Skills and Abilities necessary to perform essential functions:

  • Available to intern both during regular office hours and during most Orioles home games during semester
  • Desire and willingness to learn about sports partnerships activations and/or sales
  • Strong organizational skills which allow the intern to handle multiple tasks, prioritize assignments and complete work prior to deadlines
  • Excellent oral and written communication skills
  • Have a "team first" mindset while also being a great teammate
  • Proficient in Microsoft Office Suite

Preferred Skills

  • Proficient in Adobe Photoshop

Please send a resume and cover letter to Amy Schreiber (aschreiber@orioles.com) to apply.

Deadlines to apply

Fall Term – April 1st

Spring Term – November 1st

Summer Term – December 15th

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Orioles Alumni - (Fall Term, Spring Term, Summer Term)
The internship is designed to provide the student with experience in archival research as well as event management. The intern will assist the department staff with daily tasks in two primary areas: (1) team archives -- researching, identifying and cataloging team and player files and photographs; and (2) Orioles Alumni program -- assisting with pre-game, in-game and community functions involving former players, as well as database management. The intern should have experience with Word and Excel programs, and be comfortable both working alone on projects as well as with Orioles sponsors and clients in the social setting of the ballpark. Some nights and weekends are required. Available for spring, summer or fall semesters.

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Ballpark Operations - (Fall Term, Spring Term, Summer Term)
This intern will experience and learn skills related to venue management. They will actively learn by helping to oversee a staff of approximately 200 event staff employees. The intern will also, under the direction of the Internship Mentor, be introduced to the maintenance aspect of venue management. This may include assisting the department by maintaining a variety of reports/logs that pertain to the safe and efficient operation of the ballpark.

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Public Relations - (Fall Term, Spring Term, Summer Term)
The intern will learn and develop skills in effectively dealing with the media and public by working in the public relations office. Research and statistical skills will be honed in this internship opportunity. Prior experience with a sports team or college sports information office is preferred, but not required. The applicant must be willing to work nights and weekends during the season.

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Productions Internship

JOB SUMMARY
The internship is designed to gain experience and insight into the Productions department for a Major League Baseball team. Under the direction of the Internship mentor, the intern will further enhance, develop and acquire skills from performing the below listed tasks and other task to be assigned:

  • Camera work, such as shooting special events, on-site and off-site player appearances, and shooting for Oriole Productions
  • Perform editing tasks on Final Cut Pro or Adobe Premiere
  • Edit packages they have shot and create video content to be displayed in the ballpark
  • Assist with video archiving

REQUIREMENTS

  • The internship will be three days a week including some weekends
  • Must be focused on television/video production as a career
  • Must have a passion for video production and baseball
  • Completed classes that focus on camera work and editing using Final Cut/Adobe Premier
  • Must be able to successfully work in a team environment as well as complete various individual projects
  • Must be flexible and willing to work long hours
  • Ability to handle multiple projects simultaneously and work in a fast paced environment
  • Knowledge in graphics such as Illustrator, Photo Shop and After Effects is preferred but not required

The Baltimore Orioles Productions Internship is a non-paid position and not eligible for benefits, but is eligible for college credit. The Baltimore Orioles do not guarantee a position within the organization after completion of this internship.

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Career Introductory Program

The Baltimore Orioles Career Introductory Program is designed to gain experience and insight into the promotional aspect of game day operations for a Major League Baseball team.

Learn More

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Orioles Designated Hitters

The Designated Hitters program is a volunteer sales force serving as ambassadors for the Baltimore Orioles. DHs work within the regional business community, as well as with non-profit organizations, schools, local government and individual customers, to help sell Orioles season, group and individual tickets. Since 1979 the Orioles DHs have helped to build excitement for baseball all across Baltimore city and the state of Maryland!

Learn More

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