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Giants Job Opportunities

For all available front office positions and internships within the Giants organization, please submit your resume as indicated below. If you would like to view and apply for any ticket sales related positions, please visit TeamWork Online by clicking the button below.

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Ballpark Operations Intern

Reports To:
SVP Ballpark Operations
Department:
Ballpark Operations /dd>
Duration:
2017 Baseball Season (Approx. January-October)

Position Summary:
Provide comprehensive administrative support to assist the Ballpark Operations department's programs, initiatives and daily operations.

Position Responsibilities:

  • Enter incident reports into the Incident Tracking System (ISS)
  • Oversee the healthy snack distribution program for Event Staff
  • Input current and archival photos in employee time tracking system
  • Assist with department communications
  • Collect and organize written incident reports
  • Assist with the training and implementation for incident reporting
  • Provide back-up support for ballpark operations reception area
  • Assist with the ballpark credentials, badges and passes
  • Participate in various meetings and provide comprehensive notes on such topics as the World Baseball Classic, Safety Committee and department meetings
  • Assist with ballpark evacuation project
  • Assist department with various administrative duties and projects including daily maintenance of messages, filing, correspondence and updating spreadsheets
  • Process documentation

Requirements:

  • Current student enrolled in an undergraduate or graduate program
  • Excellent administrative and organizational skills with a strong attention to detail
  • Excellent interpersonal and communication skills, both written and verbal
  • Ability to interact with various governmental departments and city agencies
  • Proficient in Microsoft Office
  • Must be collaborative, creative and proactive
  • Interest in a career of venue operations
  • Must be able to handle sensitive information with discretion and diplomacy
  • Must be available 30-35 hours/week including some nights and weekends
  • Previous event/venue operations experience preferred

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Manager, Authentication and Online Sales

Department:
Retail
Supervisor:
Senior Retail Buyer
Status:
Full-Time, Exempt

Position Summary:
The San Francisco Giants Retail Department is seeking a self-starting individual who will focus on developing and supervising growth categories within the Retail Department. This position will focus primarily on the continued development of the Game Used and Mail Order categories in-store and Online.

Position Responsibilities:

  • Develop, manage and grow the Game Used Category via on-line sales through mlb.com, in-store, and through local collectors in-season and off-season
  • Develop and grow collector database using social media and other retail marketing tools
  • Create and implement marketing strategies with direct report and retail marketing team
  • Work with Clubhouse staff and MLB Authenticators to acquire autographed and Game Used inventory throughout the baseball season
  • Develop and implement new programs and activations within the Game Used category
  • Create an in-store presence at FTC and in Dugout Stores for the Game Used inventory
  • Serve as the Authentication contact person for MLB, MLBPA, licensees and other teams
  • Purchase goods and implement pricing structure for all Game Used memorabilia received
  • Daily management of FTC store operations, personnel schedules and assignments
  • Supervisory responsibilities of seasonal and part-time Game Used and Mailorder staff
  • Provides monthly reporting to Clubhouse for Game Used and Player Collected sales
  • Oversight of in-game product procurement and procedures
  • Responsible for restructuring the Online Mail Order portion of our business
  • Collaborate with Retail Buyers to develop Online assortment
  • Manage Mail Order operations and Online vendor communication and reconciliation
  • Oversee Mail Order fulfillment team's execution of duties and responsibilities
  • Online vendor communication and reconciliation
  • Work with Retail Team to achieve the revenue goals for the organization
  • Other duties as required and assigned pertaining to the Game Used and Mail Order businesses

Requirements
  • Bachelor's Degree Required
  • 3+ years of experience in a retail sales environment with cash handling responsibilities
  • 3+ years of Supervisory/Managerial experience required
  • Valid Driver's License Required
  • Goal oriented, self-starter with strong work ethic and ability to manage multiple projects in a fast paced and time sensitive environment
  • Ability to show a high level of professionalism in a confidential environment
  • Excels in working in a team environment
  • Proficient in Microsoft Office and other database managing tools
  • Willing to work non-traditional hours in non-traditional setting
  • Strong verbal communication and written skills
  • Ability to work well with licensees and various departments within the Giants Organization
  • Excellent customer service skills

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Warehouse Retail Driver

Department:
Retail Operations - Warehouse
Reports to:
Warehouse Manager
Status:
Part-Time/Non-Exempt/Hourly

Position Summary:
The San Francisco Giants are seeking a Warehouse Retail Driver who will help prepare all outgoing store orders for scheduled deliveries, deliver and pick up at various stops, maintain warehouse organization including, counting, stocking and ticketing of incoming orders and merchandise.

Position Responsibilities:

  • Deliver/Pick up scheduled Giants Dugout store deliveries, Giants Front offices and other various stops.
  • Drive safely to all store locations while following all applicable City, State and Federal motor vehicle laws
  • Provide great service to all warehouse customers.
  • Counting and transferring inventory using wireless scanners.
  • Ticketing of incoming merchandise.
  • Pull store orders by department for store replenishment.
  • Lead and execute store restocking and merchandising.
  • Ensure warehouse is properly maintained and organized.
  • Communicate all store needs and issues to Warehouse Manager.

Knowledge and Skills:

  • Current/Valid California Drivers License
  • Clear DMV driving record.
  • Previous driver/driving or related experience preferred, but not required
  • Self motivated and responsible.
  • Willingness to learn and adapt in a non-traditional work environment.
  • Must be able to lift 40+ lbs.
  • Excellent communication skills.
  • Energetic, enthusiastic with great customer service skills.
  • Must be able to work flexible hours, including nights, weekends, and holidays.

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Application Development Specialist, Business Systems

Department:
Information Technology
Supervisor:
Senior Director, Application Development
Status:
Full-Time, Exempt

Position Summary:
This position will collaborate with the Strategic Services department on business analysis projects and provides technical direction and assistance. The position will work with our Salesforce CRM, ticketing program, data warehouse and visualization platforms.

Position Responsibilities:

  • Develop, implement, supports and enhances software applications that contribute to the Giants' business objectives primarily focused on Salesforce and Database development for the strategic services and IT departments.
  • Work with business process owners to understand the business need and develop technical solutions that integrate existing and future applications into the organization's information systems
  • Provide data management expertise to the company by evaluating requirements and developing solutions
  • Collaborate with strategic services department to develop a more customized Salesforce CRM system for use across the organization
  • Build integrations between Salesforce CRM, ticketing platform and the data warehouse
  • Design and build reports for inclusion in automated reporting solutions, including data visualizations and management dashboards
  • Manage analytical warehouse environment
  • Identify opportunities to improve our business information and our data strategies

Skills & Qualifications:

  • Bachelor's degree in computer science, statistics, or related field with record of strong academic achievement
  • One to four years of relevant work experience; experience with APEX within Salesforce.com, Oracle, Microsoft SQL Server and Java are preferred
  • Knowledge of Salesforce Platform
  • Excellent analytical skills - must be able to work independently with large amounts of data and drill down to relevant information for analysis
  • Strong people skills and the ability to drive interdepartmental team projects
  • Ability to prioritize and manage multiple projects and support multiple departments
  • Demonstrated knowledge of and interest in the landscape of sports business

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Special Events Intern

Reports to:
Event Coordinator
Department:
Giants Enterprises
Duration:
January 2017 - June 2017

About Us:
Giants Enterprises is dedicated to developing new ventures beyond the Major League Baseball franchise in addition to utilizing AT&T Park and PIER 48 as destinations for non-baseball special events in San Francisco. For over 15 years, Giants Enterprises has produced more than 1,000 private events and hosted numerous public events, including major concerts, motor sports events, international soccer matches, professional and college football games, Cirque du Soleil, the Giant Race, and America's Cup spectator experiences.

Position Summary:
Assist in the management of public and private special events produced by Giants Enterprises in order to gain hands on experience and develop a working knowledge of the event industry.

Responsibilities:

  • Support event staff in all aspects of event coordination for public and private events, including but not limited to: creating floor plans and event staffing timelines, assisting with event set-up and breakdown, and coordinating with vendors and staff.
  • Maintain and update event filing system.
  • Update and input information into our event booking system.
  • Assist with all aspects of day-to-day office operations (mailings, fielding calls, etc.).
  • Assist with special projects pertaining to Giants Enterprises events. Maintain in-house event furniture, equipment, and d├ęcor inventory in conjunction with Manager, Event Operations.
  • Assist with the management of event set-up, load-in, and load-out.
  • Assist with day of event management.

Skills and Qualifications:

  • Current student enrolled in an accredited college or university with a Hospitality or Recreation, Parks and Tourism major. An emphasis in event management is preferred.
  • Interns must provide verification of student status before the internship may begin.
  • Detail oriented with the ability to work efficiently in a deadline-driven environment.
  • Strong communication and organizational skills.
  • Works well in a team setting, is solution oriented, and is able to multi-task effectively in a fast-paced environment.
  • Proficient in Word, Outlook, Excel, and PowerPoint.
  • Must be available 20-30 hours per week, including nights, weekends, and holidays.
  • Current membership in a related professional association is a plus.

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Junior Giants Intern

Reports To:
Junior Giants Manager, Giants Community Fund
Department:
Giants Community Fund (Communications)
Status:
January - October 2017

Position Summary:
Provide comprehensive support for daily administrative duties and large events relating to the Junior Giants program, a free, non-competitive baseball and Character Development program for over 25,000 underserved youth in 90 communities.

Position Responsibilities:

  • Assist in the administration of annual ordering/shipping/inventory of all baseball equipment and uniforms
  • Organize the collection of required paperwork from Junior Giants Commissioners
  • Support Junior Giants Managers and Coordinators in scheduling and participating in league meetings and tracking league goals
  • Assist in ballpark events including but not limited to various homeplate ceremonies, Commissioners Conference and Meeting, Ambassador Orientations, Junior Giants Festival, Appreciation and Recognition Nights, Junior Giants Glove Drive, Coaches Clinics and Junior Giants Day and Nights.
  • Assist with Giants Community Fund major events and fundraisers
  • Visit Junior Giants leagues
  • Administer ticketing for Junior Giants activities at AT&T Park
  • Assist with tracking and communication to Harmon and Sue Burns Junior Giants Scholars
  • Review and monitor online tracking system of league-wide programs
  • Maintain Junior Giants relationship with nonprofit partners
  • Coordinate annual overnight summer camp program
  • Manage Junior Giants Social Media channels

Knowledge and Skills:

  • Must be currently enrolled in a college or university
  • Community service and volunteer experience required
  • Sports industry and/or non-profit program experience preferred
  • Strong interpersonal and communication skills required
  • Minimal travel required. Must have an active Driver's License.
  • Ability to work independently on tasks and deadlines
  • Ability to work effectively with volunteers and staff on events and projects
  • Proficient in Microsoft Office, specifically Excel
  • Ability to work 30+ hours/week, including some nights and weekends, especially during the baseball season.

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Sponsorship Account Executive

Reports to:
Director, Sponsorship Sales
Department:
Corporate Sponsorship
Status:
Full Time/Salaried; Exempt

Position Summary:
The San Francisco Giants are seeking a smart, creative, and innovative seasoned sponsorship sales executive who will focus on business development and overall revenue generation as it relates to sponsorship and The San Francisco Giants. S/he will infuse professionalism, energy and creativity into the sales organization and add value to the existing corporate sales team. The ideal candidate will have at least five years of sponsorship sales experience and a successful track record of prospecting, fostering, and selling, long-term partnerships through a thoughtful, thorough, and structured approach to the market. S/he will have notable experience developing creative marketing platforms and devising compelling solutions to meet partner objectives. As such, the Account Executive must understand and convey marketing, advertising, brand, and media research and analytics from the client's perspective. This role will be responsible for cultivating leads, developing targeted marketing proposals, securing sponsorship partners, and retaining and activating accounts.

Position Responsibilities:

  • Develop and present customized proposals to include signage, promotions, naming rights, Hispanic marketing, hospitality entitlements and media (TV, radio, print & digital)
  • Sell sponsorship packages to both new and existing clients based on their marketing objectives and budgets
  • Work within a team environment to achieve the revenue goals for the organization
  • Qualify leads and develop a strategy to close new and existing business in a timely manner
  • Utilize all available resources including the internet, assorted publications, television, and radio to develop a robust target list of potential sponsors/advertisers
  • Maintain account receivables to ensure sponsorship payments are kept up-to-date
  • Service all accounts including day-of-game responsibilities throughout the season
  • Work in tandem with sponsorship services on execution
  • Heavy emphasis on cold calling and new business

Required Skills:

  • Bachelors Degree required with emphasis in communications, marketing and/or business preferred
  • Minimum of 5-7 years in sports media/sponsorship sales experience
  • Proven ability to network within corporate community with the instinct for selling sports media/sponsorship programs
  • Goal oriented, self-starter with strong work ethic and ability to manage multiple projects in a fast-paced and time sensitive environment
  • Demonstrated experience with Outlook, Word, Power Point, Excel and Photoshop
  • Experience with Salesforce CRM preferred
  • Experience with Scarborough Sports Marketing preferred
  • Exceptional interpersonal and communication skills and adhere to highest ethical standards
  • Ability to work non-traditional hours

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Network Administrator

Department:
Information Technology
Reports To:
Director of Strategic IT Initiatives and Enterprise Architect
Status:
Full-Time, Exempt

Position Summary: Under the general direction of the Director of Network Operations, the Network Administrator is responsible for assigned tasks related to the daily operation of both data and voice networks.

Job Responsibilities:

  • Perform daily operations of managing network as directed by Director of Network Operations. This will include operation of networking components such as switches, routers, firewalls, and transport media (wire, fiber optic cable, and/or wireless), as well as operation and configuration of management software tools.
  • Maintain documentation and schematics of network and cabling infrastructure.
  • Monitor network traffic, usage and performance.
  • Work with customers to gather IT requirements.
  • Help manage and configure monitoring and security software.
  • Automate tasks to improve efficiency.
  • Manage and troubleshoot site-to-site and client VPNs.
  • Configure and monitor backup and recovery solutions
  • Maintain network stability by identifying trends, recommending and implementing corrective measures, and documenting action taken.
  • Analyze and monitor network activity to ensure optimal network operation.
  • In conjunction with the Director of Network Operations, perform network administration and engineering support.
  • Troubleshoot network hardware, software, and connectivity issues.
  • Provide end-user support to 300+ users.
  • Support special projects as required.

Qualifications:

  • Possess at a minimum, Associates (2-year) degree, with a technical major, such as engineering or computer science from an accredited school/college.
  • Bachelor (4-year) degree preferred, with a technical major, such as engineering or computer science.
  • Professional certifications CCNA, A+ and MCSA are desirable.
  • Four to seven years Network and Systems Administration experience.
  • Demonstrated ability to work independently and troubleshoot problems with speed and efficiency.
  • Strong interpersonal and communication skills, both oral and written.
  • Enjoy the challenge of solving problems. Possess strong need and natural talent for analyzing the symptoms, identifying what is wrong, and finding the most optimal solutions.
  • Courteous, tactful, and professional presentation; reliable, flexible, and dependable.
  • Ability to work under pressure both independently AND within a team environment.
  • Excellent documentation skills and process driven orientation.
  • Detail oriented, thorough, highly organized and deadline driven
  • Must be available to work non-traditional hours, including nights and weekends occasionally
  • Must be able to work efficiently and multi-task in a high stress environment and easily adapt to shifting priorities
  • Provide after-hours support and participate in 24x7 on-call rotation schedule

Experience with some or all of the following is desired:

  • Brocade switches, Palo Alto firewalls, Bradford Network Sentry, Cisco WLC, Solarwinds
  • Pure Storage, EMC Isilon
  • VMWare, AWS/Azure Cloud, Windows Active Directory, Microsoft Exchange

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Buyer's Assistant (Part-Time)

Reports To:
Buyer of Women's, Kid's & Novelty
Department:
Retail
Duration:
Part-Time, Non-Exempt

Position Summary:
The San Francisco Giants are seeking a part-time Buyer's Assistant to help support the Retail Buyers with daily operations in the Retail department.

Responsibilities Include:

  • Act as a representative for the buyers cross functionally between vendors, store managers and the warehouse. Be an excellent communicator and organizer for the buyers.
  • Work closely with the store managers to enhance the understanding of our customers and address their needs. Will also do monthly store visits and communicate with store managers on product and tools to better their business.
  • Responsible for in store communications as necessary, providing product information, the merchandise catalog and working with the visual merchandiser to provide visual direction.
  • Support the buyers by executing markdowns and consolidations across stores. In addition s/he will present the buyers with markdown and consolidation recommendations based on store needs and current inventory.
  • Attend shows and vendor appointments with the buyers and assist in developing the product assortment and merchandise boards.
  • Maintain purchase orders for the buyers and work with vendors to obtain images, tracking and other related product information for store or promotional needs.
  • Additional ad-hoc assignments as delegated by Retail front office staff including, not limited to, data entry, filing and other clerical duties.

Requirements:

  • Bachelor's degree preferred.
  • Minimum 1 year buying experience.
  • Proficient in MS Office (Excel, Word, Outlook).
  • Familiar with Retail Pro a plus.
  • Ability to work extended and/or nontraditional hours (e.g., evenings, weekends and holidays). Proficient in multi-tasking.
  • Excellent written and verbal communication skills.
  • Must be judicious in carrying out assignments without direction.
  • Positive attitude and professional.

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Promotions & Event Production Coordinator

Department:
Marketing
Reports To:
Director, Promotions & Event Production
Status:
Part-Time/Hourly

POSITION SUMMARY:
The San Francisco Giants Marketing Department is seeking a self-starting individual who will oversee the coordination and execution of Special Ticket Events, promotions as well as some pre-game entertainment elements. This position will work hand-in-hand with internal departments, external vendors and community groups.

JOB RESPONSIBILITIES:

  • Coordinate with community leaders on entertainment details for heritage nights including game day logistics
  • Liaison with Ballpark Operations to execute special events from set up to breakdown
  • Work with outside vendors, city entities, Port & Harbor Master to coordinate on-site special event operations, event layouts and secure permits as needed
  • Create, develop and manage special event on-field entertainment
  • Serve as point of contact to Ballpark Entertainment to develop in-game scoreboard content, welcomes & features including Cool Sign loop, AMN boards and LED boards
  • Coordinate with Sponsorship Sales and Services department to fulfill sponsor obligations related to special events
  • Track expenses, process invoices, prepare expense reports and determine profit margins on each special event to evaluate their success
  • Coordinate with Orange & Black Attack, SFG Productions, Guest Services and Security to schedule staff for special event giveaways & event execution
  • Secure entertainment for all special events in all ballpark Plazas and Terry Francois Blvd. (DJs, bands, dancers, etc.)
  • Compile comprehensive summary reports of key events as well as season reports for presentation purposes
  • Assist with planning and execution of ballpark promotions and ceremonies including but not limited to Fanfest, Opening Day, alumni reunions, Slumber Party, Fan Appreciation Day, etc.
  • Assist with scheduling National Anthems, first pitches, homeplate ceremonies and other pre-game activities

SKILLS AND QUALIFICATIONS

  • Bachelors Degree required
  • 1-2 years of related event services experience required
  • Proficient in Microsoft Office with emphasis in Word, Excel, and PowerPoint. Photoshop skills are a plus
  • Establish positive professional relationships with Giants staff, fans and clients
  • Excellent communication skills, both written and verbal
  • Excellent organizational and customer service skills
  • Ability to manage multiple projects in a fast-paced environment with the emphasis on meeting deadlines
  • Ability to work in a team environment
  • Experience in sports marketing preferred
  • Applicants must be able to work normal business hours the entire baseball season (April - September), have a flexible schedule to work Giants home games, including nights and weekends, as well as various days and hours during the off-season as needed

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Baseball Operations Assistant (Part-Time)

Reports To:
Vice President, Pro Scouting and Player Evaluation and Player Personnel Administration Manager
No. of Positions:
Two (2) Positions
Department:
Baseball Operations
Status:
Part-Time/Hourly (Non-Exempt)
Duration:
Full-Time

Position Summary:
Assist the Baseball Operations department and provide comprehensive administrative support to all functions including minor league and major league operations, player development administration and amateur and pro scouting administration.

Position Responsibilities:

  • Organize and prepare current, former and potential player files
  • Data entry into scouting database
  • Prepares daily affiliate game reports for distribution
  • Compile statistics on various amateur and professional players
  • Assist with video editing and organizing for international and domestic scouting and player development needs
  • Assist with advance reports and video
  • Limited manual labor such as moving, packing and shipping of equipment
  • Assist with baseball operations field visits and group tours
  • Liaison for community donation requests including autographed memorabilia and tickets
  • Assist department with various administrative duties and projects including daily maintenance of messages, mail, copying, filing, phone calls, faxes and frequent updates to department spreadsheets.

Skills and Qualifications:

  • College degree required
  • 1-2 years baseball industry experienced preferred
  • Excellent administrative and organizational skills with strong attention to detail.
  • Ability to handle confidential matters and information with discretion and diplomacy.
  • Proficient in Microsoft Office with emphasis in Word, Excel and Outlook.
  • Experience with MS Windows Movie Maker and Dropbox a plus
  • Excellent communication skills both written and verbal required.
  • Excellent work ethic with strong initiative and desire to take on tasks and projects
  • High level of enthusiasm for the work at hand and desire for a career in baseball or professional sports
  • Must be able to work 9:00AM to 6:00PM Monday-Friday
  • Ability to work non-traditional hours in non-traditional settings, including weeknights and weekends

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Baseball Operations Intern

Reports To:
Vice-President, Minor League Operations/Quantitative Analysis
Department:
Baseball Operations
No. of Positions:
One (1) Internship
Duration:
January - December 2017

Position Summary:
Assist the Baseball Operations department and provide comprehensive administrative support to all functions including minor league and major league operations, player development administration and amateur and pro scouting administration.

Position Responsibilities:

  • Organize and prepare current, former and potential player files
  • Data entry into scouting database
  • Prepares daily affiliate game reports for distribution
  • Compile statistics on various amateur and professional players
  • Assist with video editing and organizing for international and domestic scouting and player development needs
  • Assist with advance reports and video
  • Limited manual labor such as moving, packing and shipping of equipment
  • Assist with baseball operations field visits and group tours
  • Liaison for community donation requests including autographed memorabilia and tickets
  • Assist department with various administrative duties and projects including daily maintenance of messages, mail, copying, filing, phone calls, faxes and frequent updates to department spreadsheets.

Skills and Qualifications:

  • Currently enrolled student in an accredited college or university.
  • Excellent administrative and organizational skills with strong attention to detail.
  • Ability to handle confidential matters and information with discretion and diplomacy.
  • Proficient in Microsoft Office with emphasis in Word, Excel and Outlook.
  • Experience with MS Windows Movie Maker and Dropbox a plus
  • Excellent communication skills both written and verbal required.
  • Excellent work ethic with strong initiative and desire to take on tasks and projects
  • High level of enthusiasm for the work at hand and desire for a career in baseball or professional sports
  • Must be able to work 9:00AM to 6:00PM Monday-Friday
  • Ability to work non-traditional hours in non-traditional settings, including weeknights and weekends

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Gotham Club Membership Sales & Services Coordinator

Department:
Giants Enterprises
Reports To:
Gotham Club Manager
Status:
Full-Time/ Non-Exempt

POSITION SUMMARY:
The Gotham Club is seeking an experienced individual who will be responsible for premium sales and service efforts relating to our Gotham Club membership. The primary focus of this role is to maximize member satisfaction and retention. This role will establish and strengthen our member relationships by providing excellent, personalized customer service and to maximize revenue through membership renewals and increased attendance at member events.

POSITION RESPONSIBILTIES:
Membership Management, Marketing & Customer Service
  • Establish and enhance relationships with members through phone contact, e-mail correspondence and face-to-face meetings and events; provide prompt, accurate, courteous and complete service
  • Assist Club Manager with the development and coordination of all club sales, membership retention and marketing materials
  • Work with Club Manager to establish and enforce membership policies and procedures
  • Develop monthly member newsletter of important membership updates and upcoming events
  • Maintain member database, reservation system and club website
  • Provide highest level of customer service for all member needs including, but not limited to, execution of member benefits, event reservations, billing and invoicing and membership fees

Membership Retention & Business Development

  • Provide premium sales and service support with the coordination and execution of the 2016-2017 membership renewal process
  • Assist Event Program Manager with and participate in member events with the goal of building relationships and enhancing the membership experience
  • Contribute to the development and enhancement of membership benefits by striving to find new ways to add value to the member experience, while maximizing revenue

SKILLS AND QUALIFICATIONS:

  • Bachelors Degree required; emphasis in Communications, Hospitality, Marketing and/or business
  • Minimum of 3 years of customer service or sales experience within the service or entertainment industries (sports or hospitality industry preferred)
  • Exceptional communication skills, problem-solving and relationship-building skills
  • Experience servicing high-end revenue and corporate accounts
  • Highly motivated with desire to be successful in the field of sales and client relations
  • Proficient in Microsoft Office with emphasis in Word, Power Point and Excel
  • Experience with Photoshop and other design programs a plus
  • Must be able to work flexible hours, including most home games, nights, weekends and holidays

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Coordinator, Group Retention Sales & Service

Department:
Ticket Sales and Service
Reports to:
Manager of Suite, Premium and Group Retention
Status:
Part-Time, Hourly/Non-Exempt

Position Summary:
The primary responsibility of the Coordinator, Group Retention Sales & Service is to maximize sales from an existing client base composed, primarily, of group clients with a focus on schools and community organizations. The Coordinator will also heavily support the group benefit and service programs and assist with the planning and execution of client events and service initiatives. The focus of the department is to establish and strengthen customer relationships by providing excellent, personalized customer service and to maximize revenue through group and suite renewal sales and referral business.

Position Responsibilities:

  • Work with existing clients to coordinate group and suite events, manage customer service needs and grow customer client base through referral efforts
  • Establish and enhance relationships with group customers through phone contact, e-mail correspondence and face-to-face meetings and events
  • Complete game ticket transactions (payments, ticket reprints, reservations, etc.) for customers through Giants ticketing systems
  • Participate in the creation of client events to enhance the customer experience and grow relationships
  • Support the tracking, fulfillment and overall execution of group benefits programs
  • Utilize Salesforce CRM to track performance and revenue against goals, run reports and record customer interactions to obtain maximum efficiency
  • Provide day-of-game assistance in pre-game hospitality areas, group tailgate spaces, luxury suites, group seating areas and around ballpark as needed
  • Perform other various duties and tasks as assigned

Knowledge and Skills Required:

  • Minimum 1 year sales experience within the service industry (sports or hospitality industry preferred)
  • Excellent oral and written communications skills
  • Computer skills: MS Office (Excel, Word, PowerPoint)
  • Experience with tickets.com & Salesforce customer relationship management system preferred
  • Strong organizational skills and ability to prioritize multiple projects
  • Ability to thrive in a team environment and contribute to departmental initiatives
  • Must be able to work non-traditional hours including nights and weekends

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Ballpark Operations Event Staff

Department:
Ballpark Operations
Reports to:
Director Ballpark Operations & Sr. Director Special Events
Status:
Part-Time/Non-Exempt/Hourly

Position Summary:
The Event Staff team will help with the set up and take down of equipment for baseball and non-baseball events in a safe and clean manner. Will work closely with various departments within the Giants Organization in order to successfully put on events.

Position Responsibilities:

  • Will work with Supervisor setting up and taking down equipment and furniture used for events
  • Make changes to floor plans if requested by client or event supervisor
  • Provide hands on support for project throughout ballpark
  • Customer service clients and guests during events
  • Operate baseball pitching machines during selected events
  • Assist with client and vendor load-in/load-out for selected events
  • Maintain and monitor furniture and equipment storage areas

Knowledge and Skills Required:

  • Valid Driver's License
  • Minimum of one year experience in a relevant field, particularly in a hands-on support role preferred
  • Ability to multi task, punctual and presentable
  • Ability to be adaptable and work as a team player
  • Maintain high level of discretion and confidentiality at all times
  • Event set up and forklift experience a plus
  • Required to stand, crouch, kneel, lift and/or move up to 60 lbs., and climb ladders as needed
  • Must be able to work flexible hours and variable schedules, including nights, weekends and holidays

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Fan Lot Attendant

Department:
Ballpark Operations
Reports To:
Director, Guest Services & Tours
Duration:
2017 Baseball Season (Approximately April-October)
Status:
Part-Time/Hourly

POSITION SUMMARY:
Act as host to guests/fans during their visit to the Fan Lot. Being readily accessible, helpful and courteous at all times, while always stressing safety first. Assigned to a specific area for each shift. Fan Lot Attendants are positioned in the mini-ballpark, where they pitch to children or help organize and control the line, the speed pitch, where they retrieve baseballs, and the slide area, where they monitor slides, making sure they are used in the safest manner possible.

POSITION RESPONSIBILITIES:

  • Be an ambassador of the San Francisco Giants Organization
  • Inspect work area for any safety hazards prior to gates opening.
  • Keep the Fan Lot clean of trash and spills by constantly picking up trash and cleaning up small spills, and notifying Maintenance Staff immediately for larger cleanup needs.
  • Greet guests in a pleasant manner and offer to help them before they have to come to you.
  • Responsible for enforcing Giants policy and procedures and fan lot safety guidelines at all times
  • Monitor access to platform enforcing alcohol restrictions and no smoking compliance.
  • Monitor access to slides noting height requirements and enforcing one rider at a time rule.
  • Monitor activity at base of slides in order to keep the bottom of the slides clear.
  • Monitor access to the Little Giants Ballpark noting height requirements and occupancy level.
  • Do accurate, daily count of slide users if working slide entrance, and turn in to Supervisor at end of shift.
  • Close the slide if a guest is injured on trip down the slide. Slide will remain closed until proper inspection has taken place by Ballpark Operations.
  • Assist with emergency situations effectively and efficiently including, lost or found children, medical issues, etc.
  • Provide information about amenities in the rest of the ballpark and direct guests to them or to their seat location.
  • Always stress safety, whether it is monitoring the top of the slides, the bottom of the slides, or any other potentially dangerous area.

REQUIREMENTS:

  • Strong communication skills
  • Ability to multi-task and work in a fast paced environment
  • Must be able to work flexible hours, including nights and weekends
  • Comfortable with conflict resolution and problem-solving
  • Ability to work well in a team environment

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Guest Services Usher

Department:
Ballpark Operations
Reports To:
Director, Guest Services & Tours
Duration:
2017 Baseball Season (Approximately April-October)
Status:
Seasonal, Part-Time/Hourly

POSITION SUMMARY:
Ushers act as the guests' hosts during their stay at AT&T Park. Guests see you for their entire visit and it is important that you are helpful and courteous at all times. You will be assigned a specific seating area on any given event day, and attend to any problem that might occur in that location. During that event be positive and practical in trying to solve problems and direct the patron to Guest Services Office as needed.

POSITION RESPONSIBILITIES:

  • Inspect your seating area for any safety hazards or seating irregularities prior to home game.
  • Greet guests in a pleasant manner and offer to help them before they have to come to you.
  • Escort or direct guests to their proper seat location and wipe the seats they will be occupying.
  • Check the validity of tickets with regard to the game date and seat location.
  • In the event of a foul ball hit in your area, check for injuries, summon First Aid if necessary and follow up with a Giants Incident Report. Also watch for confrontations resulting from these souvenirs.
  • Keep all aisles, tunnels, and steps clear of guests and litter at all times.
  • Walk your aisle every half-inning starting at the top of the third inning. The reserved area is also part of your responsibilities when there is only one usher in the aisle.
  • Remain on the rail facing the spectators and observing the crowd until the first batter is announced. As you return to your position, look for any irregularities such as cans or bottles in the seating area. Be alert to objects being thrown from the View Level, Suites and Club Level.
  • If a guest is violating a Giants policy, request that they please stop. Notify security or your supervisor, or fill out a Hot Spotter form should they continue.
  • Direct guests with ticket problems to the Guest Services Office. Know the specific nature of the problem before directing a guest.
  • At the completion of the game a sweep of the ballpark will follow. Meet at the designated starting points as directed by your supervisor. During the sweep, pick up items left by guests in your area and turn them in to Guest Services

REQUIREMENTS:

  • Strong communication skills
  • Ability to multi-task and work in a fast paced environment
  • Must be able to work flexible hours, including nights and weekends
  • Comfortable with conflict resolution and problem-solving
  • Ability to work well in a team environment

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Maintenance Event Staff

Department:
Ballpark Operations
Reports To:
Director of Maintenance
Status:
Part-Time/Hourly

POSITION SUMMARY:
Provide full service maintenance throughout the ballpark during events and baseball games.

POSITION RESPONSIBILITIES:

  • Keep assigned restrooms stocked and clean at all times may include ramps, escalators, and concourse areas
  • Cleaning public restrooms defecting toilets, counter tops, wall spot in stalls and petitions, sweep and mop.
  • Respond to any spills and/or any other cleaning-related duties when dispatched accordingly.
  • Each employee must empty waste baskets, vacuum, dust, and clean windows in each assigned suite.
  • Carpet maintenance: shampooing steam cleaning and vacuuming
  • Floor maintenance: stripping waxing and buffing floors

REQUIREMENTS:

  • 1 year Janitorial or porter experience
  • Customer service experience
  • Organized, self-motivated, quick learner, with excellent work ethic
  • Required to stand, crouch, kneel, lift and/or move up to 20 lbs., and climb ladders as needed

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Security Guard

Department:
Ballpark Operations
Reports To:
Manager, Security
Duration:
2017 Baseball Season (Approximately April-October)
Status:
Seasonal, Part-Time/Hourly

POSITION SUMMARY:
The Security Guard helps maintain a safe and secure environment at AT&T Park for all guest and employees by patrolling and monitoring various premises in and around the Ballpark. Help process fans through magnetometers for baseball games and other events at the facility.

POSITION RESPONSIBILITIES:

  • Safeguards guests, employees and AT&T Park and surrounding premises by insuring proper security protocols as being followed.
  • Process guest quickly and efficiently through magnetometers, using a handwand when necessary
  • Monitor and control the movement of visitors and contractors entering and leaving the various entrances of AT&T Park and surrounding premises
  • Patrols areas assigned and ensure safety of all guests and employees.
  • Observe and report unusual or suspicious activity at AT&T Park.
  • Be familiar with the layout of AT&T Park, including exit points, stairwells and surrounding premises
  • Ensure that unauthorized personnel and guests do not access restricted areas in AT&T Park.
  • Aware of all current or special activities, functions for each particular game at time of duty.
  • Exemplify excellent customer service at all times

REQUIREMENTS:

  • Must be at least 18 years or age of older.
  • Minimum of 1-2 years of Security or law enforcement experience.
  • Organized, punctual and a team player.
  • Must understand, read, and be able to follow written instructions and follow verbal instructions.
  • Ability to work a flexible schedule based on department needs i.e. extended hours, weekends, nights and holidays
  • Current/Valid Guard Card preferred

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