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Giants Job Opportunities

For all available front office positions and internships within the Giants organization, please submit your resume as indicated below. If you would like to view and apply for any ticket sales related positions, please visit TeamWork Online by clicking the button below.

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Job Fair at AT&T Park February 4, 2017 from 8:30am - 12:30pm

Sales Associates

Locations:
AT&T Park, Stanford, Embarcadero, Stonestown, Valley Fair, Union Square, Walnut Creek and Hillsdale
Status:
Non-Exempt
Position Type:
Part-time (20-30 hours per week)

Position Summary:
Sales Associate will provide excellent customer service, assist with merchandise and support all store operation duties.

Position Responsibilities:

  • Customer service in finding and selecting Giants merchandise
  • Assist customers by answering questions and addressing concerns
  • Handling cash transactions, providing customer change, processing credit cards purchases and gift card sales
  • Lift and move merchandise, including receiving and restocking merchandise, as necessary
  • Maintain merchandise presentation and housekeeping standards
  • Maintain a friendly environment to encourage a positive customer experience
  • Contribute to the team's working environment by adhering to the company's policies and procedures.
  • Communicate with retail personnel regarding any customer needs or issues
  • Additional responsibilities as assigned by retail supervisors
  • Required to stand, crouch, kneel, lift and/or move up to 20 lbs., and climb ladders as needed

Knowledge of Skills Required:

  • Retail sales experience preferred
  • Enthusiastic and upbeat personality
  • Self motivated, friendly, professional, responsible and dependable
  • Ability to work as a team player to accomplish store sales goals
  • Ability to communicate effectively in a timely manner with retail personnel and retail supervisors
  • Must be able to work and thrive in a high paced, high transaction and high energy environment
  • Must be able to work flexible hours, including nights and weekends

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Ballpark Operations Intern

Reports To:
SVP Ballpark Operations
Department:
Ballpark Operations /dd>
Duration:
2017 Baseball Season (Approx. January-October)

Position Summary:
Provide comprehensive administrative support to assist the Ballpark Operations department's programs, initiatives and daily operations.

Position Responsibilities:

  • Enter incident reports into the Incident Tracking System (ISS)
  • Oversee the healthy snack distribution program for Event Staff
  • Input current and archival photos in employee time tracking system
  • Assist with department communications
  • Collect and organize written incident reports
  • Assist with the training and implementation for incident reporting
  • Provide back-up support for ballpark operations reception area
  • Assist with the ballpark credentials, badges and passes
  • Participate in various meetings and provide comprehensive notes on such topics as the World Baseball Classic, Safety Committee and department meetings
  • Assist with ballpark evacuation project
  • Assist department with various administrative duties and projects including daily maintenance of messages, filing, correspondence and updating spreadsheets
  • Process documentation

Requirements:

  • Current student enrolled in an undergraduate or graduate program
  • Excellent administrative and organizational skills with a strong attention to detail
  • Excellent interpersonal and communication skills, both written and verbal
  • Ability to interact with various governmental departments and city agencies
  • Proficient in Microsoft Office
  • Must be collaborative, creative and proactive
  • Interest in a career of venue operations
  • Must be able to handle sensitive information with discretion and diplomacy
  • Must be available 30-35 hours/week including some nights and weekends
  • Previous event/venue operations experience preferred

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Manager, Authentication and Online Sales

Department:
Retail
Supervisor:
Senior Retail Buyer
Status:
Full-Time, Exempt

Position Summary:
The San Francisco Giants Retail Department is seeking a self-starting individual who will focus on developing and supervising growth categories within the Retail Department. This position will focus primarily on the continued development of the Game Used and Mail Order categories in-store and Online.

Position Responsibilities:

  • Develop, manage and grow the Game Used Category via on-line sales through mlb.com, in-store, and through local collectors in-season and off-season
  • Develop and grow collector database using social media and other retail marketing tools
  • Create and implement marketing strategies with direct report and retail marketing team
  • Work with Clubhouse staff and MLB Authenticators to acquire autographed and Game Used inventory throughout the baseball season
  • Develop and implement new programs and activations within the Game Used category
  • Create an in-store presence at FTC and in Dugout Stores for the Game Used inventory
  • Serve as the Authentication contact person for MLB, MLBPA, licensees and other teams
  • Purchase goods and implement pricing structure for all Game Used memorabilia received
  • Daily management of FTC store operations, personnel schedules and assignments
  • Supervisory responsibilities of seasonal and part-time Game Used and Mailorder staff
  • Provides monthly reporting to Clubhouse for Game Used and Player Collected sales
  • Oversight of in-game product procurement and procedures
  • Responsible for restructuring the Online Mail Order portion of our business
  • Collaborate with Retail Buyers to develop Online assortment
  • Manage Mail Order operations and Online vendor communication and reconciliation
  • Oversee Mail Order fulfillment team's execution of duties and responsibilities
  • Online vendor communication and reconciliation
  • Work with Retail Team to achieve the revenue goals for the organization
  • Other duties as required and assigned pertaining to the Game Used and Mail Order businesses

Requirements
  • Bachelor's Degree Required
  • 3+ years of experience in a retail sales environment with cash handling responsibilities
  • 3+ years of Supervisory/Managerial experience required
  • Valid Driver's License Required
  • Goal oriented, self-starter with strong work ethic and ability to manage multiple projects in a fast paced and time sensitive environment
  • Ability to show a high level of professionalism in a confidential environment
  • Excels in working in a team environment
  • Proficient in Microsoft Office and other database managing tools
  • Willing to work non-traditional hours in non-traditional setting
  • Strong verbal communication and written skills
  • Ability to work well with licensees and various departments within the Giants Organization
  • Excellent customer service skills

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Warehouse Retail Driver

Department:
Retail Operations - Warehouse
Reports to:
Warehouse Manager
Status:
Part-Time/Non-Exempt/Hourly

Position Summary:
The San Francisco Giants are seeking a Warehouse Retail Driver who will help prepare all outgoing store orders for scheduled deliveries, deliver and pick up at various stops, maintain warehouse organization including, counting, stocking and ticketing of incoming orders and merchandise.

Position Responsibilities:

  • Deliver/Pick up scheduled Giants Dugout store deliveries, Giants Front offices and other various stops.
  • Drive safely to all store locations while following all applicable City, State and Federal motor vehicle laws
  • Provide great service to all warehouse customers.
  • Counting and transferring inventory using wireless scanners.
  • Ticketing of incoming merchandise.
  • Pull store orders by department for store replenishment.
  • Lead and execute store restocking and merchandising.
  • Ensure warehouse is properly maintained and organized.
  • Communicate all store needs and issues to Warehouse Manager.

Knowledge and Skills:

  • Current/Valid California Drivers License
  • Clear DMV driving record.
  • Previous driver/driving or related experience preferred, but not required
  • Self motivated and responsible.
  • Willingness to learn and adapt in a non-traditional work environment.
  • Must be able to lift 40+ lbs.
  • Excellent communication skills.
  • Energetic, enthusiastic with great customer service skills.
  • Must be able to work flexible hours, including nights, weekends, and holidays.

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Application Development Specialist, Business Systems

Department:
Information Technology
Supervisor:
Senior Director, Application Development
Status:
Full-Time, Exempt

Position Summary:
This position will collaborate with the Strategic Services department on business analysis projects and provides technical direction and assistance. The position will work with our Salesforce CRM, ticketing program, data warehouse and visualization platforms.

Position Responsibilities:

  • Develop, implement, supports and enhances software applications that contribute to the Giants' business objectives primarily focused on Salesforce and Database development for the strategic services and IT departments.
  • Work with business process owners to understand the business need and develop technical solutions that integrate existing and future applications into the organization's information systems
  • Provide data management expertise to the company by evaluating requirements and developing solutions
  • Collaborate with strategic services department to develop a more customized Salesforce CRM system for use across the organization
  • Build integrations between Salesforce CRM, ticketing platform and the data warehouse
  • Design and build reports for inclusion in automated reporting solutions, including data visualizations and management dashboards
  • Manage analytical warehouse environment
  • Identify opportunities to improve our business information and our data strategies

Skills & Qualifications:

  • Bachelor's degree in computer science, statistics, or related field with record of strong academic achievement
  • One to four years of relevant work experience; experience with APEX within Salesforce.com, Oracle, Microsoft SQL Server and Java are preferred
  • Knowledge of Salesforce Platform
  • Excellent analytical skills - must be able to work independently with large amounts of data and drill down to relevant information for analysis
  • Strong people skills and the ability to drive interdepartmental team projects
  • Ability to prioritize and manage multiple projects and support multiple departments
  • Demonstrated knowledge of and interest in the landscape of sports business

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Social Media Intern

Reports to:
Manager, Social Media
Department:
Marketing
Duration:
2017 Baseball Season (Approximately March-October)

POSITION SUMMARY:
The Social Media Intern supports the Social Media team with the execution of various programs, including pre-game and day of game commitments. A strong mix of creativity, experience and passion is essential to help support the growth of social media initiatives for the organization.

JOB RESPONSIBILITIES:

  • Assist with the day-to-day execution of social media and community promotions
  • Take photos of promotions, events and fans to be used in various social media channels
  • Formulate new ideas and creative digital promotions
  • Research social strategies of other MLB teams, as well as other professional sports
  • Maintain GIF library
  • Utilize media monitoring tools to recognize high performing posts
  • Create monthly wrap ups of best content and promotions
  • Assist with @Cafe events and programs for all home games
  • Create "run of show" documents for #SFGDigitial team at the @Cafe for every home game
  • Work with #SFGDigital team to execute pre-game and in-game promotions
  • Assist with All-Star Balloting program
  • Other duties as necessary

SKILLS AND QUALIFICATIONS

  • Currently enrolled in an undergraduate or graduate program with a Marketing, Communications or related field preferred
  • Applicants must be available to work up to 30+ hours per week when the team is home and have a flexible schedule to work all Giants home games, including nights and weekends. Hours per week when the team is on the road will vary.
  • Knowledge of existing social platforms and emerging social channels
  • Active on various social channels, specifically Facebook, Twitter, Instagram, Snapchat, Vine
  • Proficient in Microsoft Office with emphasis in Word, Excel, and PowerPoint
  • Graphic design, Photoshop, photography and copywriting skills are a plus
  • Establish positive professional relationships with Giants staff, fans and clients
  • Excellent communication skills, both written and verbal
  • Strong organizational skills and customer service skills
  • Ability to manage multiple projects in a high-paced environment with the emphasis on meeting deadlines
  • Ability to work in a team environment

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Ticket Sales Intern

Reports To:
Director, Season Ticket Sales
Department:
Ticket Sales & Services
Duration:
2017 Baseball Season (Approximately February-October)

Position Summary:
The primary responsibility for the Ticket Sales Intern is to assist all ticket sales business units (Season Tickets, Group and Suite Retention, New Sales and Business Development) throughout the year with various assigned tasks and projects. The focus of our ticket sales department is to maximize revenue and strengthen customer relationships by providing excellent, personalized customer service. This experience will involve hands-on opportunities assisting with Giants sales and service initiatives.

Responsibilities Include:

  • Work on various projects for season ticket sales to include but not limited to preparation of contract agreements, sales promotions and customer service needs specific to season ticket sales campaigns
  • Participate in a variety of sales activities that will include but are not limited to interfacing with clients through phone and email correspondence and face-to-face meetings, tours, etc.
  • Support sales team with various client and ticket related needs
  • Prepare customer invoices and receipts, as necessary
  • Help coordinate and participate in client events throughout the season
  • Work with all forms of ticket technology, including; Tickets.com, SalesForce, Click-to- Chat, etc.
  • Assist with running weekly sales contests, including implementing each contest with the use of Hoopla
  • Generate reports for and work with the Marketing and Entertainment departments to facilitate scoreboard recognition and other game day client appreciation programs
  • Manage sales and service hotlines and email inboxes
  • Assist with game day service initiatives such as hosting clients for field visits, suite check-ins, pre-game party space set up, etc.
  • Manage the group tailgate program by checking in with tailgate guests and performing safety inspections on game days
  • Additional responsibilities assigned by Ticket Sales Management, as needed

Qualifications:

  • Must be a college student currently enrolled in a graduate or undergraduate program
  • Relevant experience/course work in professional sports/business preferred
  • Excellent communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Prior experience with a ticketing and CRM system preferred
  • Detail oriented with the ability to work efficiently in a sales environment
  • Provide excellent customer service in a team environment
  • Desire to be in a learning environment
  • Must be able to work non-traditional hours including nights and weekends

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Photography Intern

Reports To:
Director of Photography and Archives
Department:
Creative Services
Duration:
2017 Baseball Season (Approx. April - October)

Position Summary:
Responsible for contributing to the shooting and sharing of pre-game and event photos. Specific responsibilities include assisting other members of the photography department during pre-game and other events held at AT&T Park.

Position Responsibilities:

  • Manage the distribution of 2016 pre-game images by ingesting, editing and uploading the images to a secure cloud account.
  • Shooting pre-game events.
  • Provide assistance to the team photographers as needed.

Knowledge and Skills:

  • Must be a current student enrolled in a 4 year program with a major related to photography.
  • Extensive working knowledge of Adobe Photoshop CC on an Apple computer.
  • Applicants must be able to work 30 hours/week (April - October) and have a flexible schedule to work all Giants home games, including weekends.
  • Ability to maintain positive relationships with Giants staff and community leaders.
  • Excellent interpersonal and communications skills, both written and verbal.
  • Strong organizational skills with the ability to multi-task in a high-paced environment.
  • Must be able to handle one-of-a-kind materials with discretion and diplomacy.
  • Experience working in a project-based environment with emphasis on meeting deadlines.
  • Must be able to work well with others in a team setting; ability to work on ad-hoc departmental and organization-wide events.

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Application Developer, Baseball Systems

Department:
Information Technology
Supervisor:
Senior Director, Application Development
Status:
Full-Time, Exempt

Position Summary:
Key responsibilities include being a contributing member of the development and analytics staff focused on baseball systems.

Position Responsibilities:

  • Gather requirements, design, develop, implement and maintain proprietary in-house scouting systems to become an expert on all baseball systems.
  • Contribute to development, data, and modeling projects.
  • Identify new and unique approaches to accomplish baseball objectives.
  • Design and develop web interfaces that are efficient, user-friendly and aesthetically pleasing.

Technical Skills:

  • HTML5, CSS and JS knowledge and experience required.
  • Knowledge XML, JSON, ASP, SQL, R, Python, C#.

Skills & Qualifications:

  • Master's Degree in Computer Science, Electrical Engineering or Information Systems.
  • Strong quantitative abilities and existing knowledge of baseball analytics.
  • Knowledge of and passion for baseball.
  • Strong interest in researching, identifying and applying new techniques and strategic uses of technology.
  • An intimate understanding of data driven applications.
  • Must be able to work efficiently and multi-task in a high stress environment and easily adapt to shifting priorities.
  • Self-motivated, detail-oriented, highly organized and deadline driven.
  • Resourcefulness, desire and ability to learn quickly and acquire new technical skills.
  • Excellent written and verbal communication skills. Technical documentation experience required.
  • Patience and ability to satisfy demanding customers while effectively managing workload and expectations
  • Team player who prefers a collaborative environment.
  • Committed to going "above and beyond" to serve the customer and enhance their technical knowledge.

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Assistant, Client Retention and Services

Reports To:
Director, Client Retention and Services
Department:
Ticket Sales & Services
Duration:
Part-Time, Non-Exempt

Position Summary:
The primary responsibility of the Client Retention and Services Assistant is to support the Client Retention and Ticket Services in all aspects of sales and service of Giants customers. The focus of the department is to establish and strengthen customer relationships by providing excellent, personalized customer service while maximizing revenues. Basic responsibilities include supporting the various Client Retention Managers with their client bases and season accounts, engaging with Giants customers, handling the various administrative duties and helping to provide the ultimate "Giants experience" for all Giants customers.

Position Responsibilities:

  • Primarily responsible for answering the Season Ticket Member hotline and addressing customer questions, issues and requests
  • Support Client Retention Managers with client service-related tasks
  • Interface with Giants customers through phone contact, e-mail correspondence and face-to-face meetings and events
  • Support Ticket Sales & Services Event Manager in planning, staging and implementing Giants customer events
  • Become proficient with Giants ticketing system and assist with ticket transactions for customers
  • Learn and utilize Salesforce, the Giants customer management system
  • Assist VP, Client Retention and Sales Strategy with season ticket member-specific data and data visualization projects
  • Assist with ad-hoc and special projects within the Ticket Services department as needed
  • Perform administrative and various other duties and tasks as necessary as assigned by VP or Director of Client Retention and Services

Knowledge and Skills:

  • Minimum 1 year sales or service experience within the service industry (sports or hospitality preferred)
  • Excellent oral and written communications skills
  • Proficient in Microsoft Office
  • Experience with tickets.com & Salesforce systems preferred
  • Knowledge of or interest in working with data preferred
  • Strong organizational skills and ability to prioritize multiple projects
  • Detail-oriented with the ability to multi-task
  • Ability to thrive in a team environment and contribute to departmental initiatives
  • Must be able to work non-traditional hours including nights and weekends

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Junior Giants Ambassador

Junior Giants, the flagship program of the Giants Community Fund, is a free, noncompetitive and innovative baseball program for over 24,000 underserved boys and girls ages 5-18 years old. Junior Giants focuses on the Four Bases of Character Development -- Confidence, Integrity, Leadership and Teamwork -- and offers programs in Health, Education, and Bullying Prevention.

Ambassador Summary:
The Giants Community Fund, a 501(c)(3) nonprofit organization, is looking for student Ambassadors to serve as liaisons between the Fund's office in San Francisco and Junior Giants leagues located in targeted regions throughout California, Nevada and Oregon. Ambassadors will work directly with their respective league organizer to ensure a high quality program is being delivered to the community and will be trained as research assistants to collect data from parents and coaches (surveys) and participants (interviews). Ambassadors will also be asked to assist with various special events at the league level (First Pitch Meeting, Coach and Team Parent Meetings, game days, practices, etc.) as well as special events at AT&T Park (Coaches Clinic, Junior Giants Festival, Junior Giants Day) and regional events in Sacramento, San Jose and Fresno. Four Junior Giants staff members in our San Francisco office will manage and oversee Ambassadors in their assigned regions. Ambassadors are required to report on a weekly basis to each respective Coordinator/Manager. This is a paid position.

Ambassador Locations
Junior Giants leagues are located throughout California (Northern/Central) and into Western Nevada and Southern Oregon. Ambassadors will be asked to choose 3 locations they are available to work when completing the online portion of the application.

Qualifications:

  • College student obtaining a degree in recreation, sport management, child development or related majors preferred
  • Strong communication skills, both written and verbal. Strong interpersonal skills required.
  • Ability to interact with diverse populations and age groups
  • Strong organizational and leadership abilities
  • Transportation to league sites in targeted region
  • Bilingual (Spanish) preferred

Must be available:

  • Mid-May/early June to mid-August with a flexible schedule to work selected weekdays, but primarily weeknights and weekend days. Exact schedules and game times vary by league. Expected 10-20 hours per week.
  • Selected applicants will be required to attend an interview at AT&T Park in January/February/March. Upon passing a background check and acceptance into the Ambassador program, a required Ambassador Orientation will be held in May at AT&T Park.

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Groundskeeper

Reports To:
Manager Field Operations
Department:
Ballpark Operations
Status:
Part-Time Seasonal/Hourly
Duration:
2017 Baseball Season (Approximately March-October)

Position Summary:
Groundskeeper is responsible for maintaining the playing field appearance and condition. Individuals will be expected to perform the daily field maintenance and operate all necessary equipment. In addition to the field maintenance, Groundskeepers will execute any baseball or event related activites. Candidates must be available to work during the day, 8am-4:30pm.

Position Responsibilities:

  • Prepare, maintain, and repair of the field and sod
  • Repair bullpen mounds and home plate areas
  • Duties will include: mowing, aerifying, verticutting, topdressing and fertilization
  • Pull tarp when necessary
  • Responsible for batting practice teardown and pre/post-game activities as it relates to the field
  • Irrigation maintenance
  • Infield and warning track upkeep
  • Laying flooring for events as needed
  • Other duties as assigned

Knowledge and Skills Required:

  • Previous turfgrass experience preferred but not necessary
  • Safe operation of vehicles and other turn related equipment
  • Valid Driver's License
  • Forklift experience is a plus
  • Ability to multi task, punctual and presentable
  • Must be available to work during the day, 8am-4:30pm, specifically Monday through Friday
  • Required to stand, crouch, kneel, lift and/or move up to 50 lbs., and climb ladders as needed
  • Must possess a strong work ethic, be comfortable working in a group or on their own, have a high attention to detail, be self-motivated and eager to learn

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Baseball Operations Intern

Reports To:
Vice-President, Minor League Operations/Quantitative Analysis
Department:
Baseball Operations
No. of Positions:
One (1) Internship
Duration:
January - December 2017

Position Summary:
Assist the Baseball Operations department and provide comprehensive administrative support to all functions including minor league and major league operations, player development administration and amateur and pro scouting administration.

Position Responsibilities:

  • Organize and prepare current, former and potential player files
  • Data entry into scouting database
  • Prepares daily affiliate game reports for distribution
  • Compile statistics on various amateur and professional players
  • Assist with video editing and organizing for international and domestic scouting and player development needs
  • Assist with advance reports and video
  • Limited manual labor such as moving, packing and shipping of equipment
  • Assist with baseball operations field visits and group tours
  • Liaison for community donation requests including autographed memorabilia and tickets
  • Assist department with various administrative duties and projects including daily maintenance of messages, mail, copying, filing, phone calls, faxes and frequent updates to department spreadsheets.

Skills and Qualifications:

  • Currently enrolled student in an accredited college or university.
  • Excellent administrative and organizational skills with strong attention to detail.
  • Ability to handle confidential matters and information with discretion and diplomacy.
  • Proficient in Microsoft Office with emphasis in Word, Excel and Outlook.
  • Experience with MS Windows Movie Maker and Dropbox a plus
  • Excellent communication skills both written and verbal required.
  • Excellent work ethic with strong initiative and desire to take on tasks and projects
  • High level of enthusiasm for the work at hand and desire for a career in baseball or professional sports
  • Must be able to work 9:00AM to 6:00PM Monday-Friday
  • Ability to work non-traditional hours in non-traditional settings, including weeknights and weekends

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Outside Landscaper

Department:
Ballpark Operations
Reports To:
Manager Field Operations
Duration:
2017 Baseball Season (Approximately March-October)
Status:
Part-Time/Hourly

Position Summary:
Outside Landscaper will be responsible for all the grounds surrounding AT&T Park; including multiple beds with a variety of annuals, perennials, shrubs and trees as well as a number of grass areas. Candidate will need to operate an array of machinery and power tools, including carts, mowers, hedgers and tractors. This position will consistently provide 24 hours a week, three separate eight hour shifts.

Position Responsibilities:

  • Perform daily upkeep and general maintenance of outside grounds
  • Monitor irrigation frequency and performance and make any necessary adjustments
  • Barry Bonds Jr. Giants Field and other landscaped areas
  • Evaluate appearance of grounds and report back any issues
  • Routine fertilization of all grass and plant beds
  • Weed removal and mulching of beds
  • Prune trees and shrubs as needed
  • Clean up any debris or garbage
  • Replacement of annuals and sod
  • Other tasks as delegated

Knowledge and Skills Required:

  • 1+ years of experience in relevant field is preferred
  • Horticulture background is a plus
  • Monitor local weather and make adjustments to irrigation timing and duration
  • Safe operation of vehicles and other turn related equipment
  • Valid Driver's License
  • Must be self-motivated
  • Ability to multi task, be punctual and presentable
  • Must be able to work 3 days a week consistently (Monday, Wednesday, Friday or a similar combination)
  • Required to stand, crouch, kneel, lift and/or move up to 50 lbs., and climb ladders as needed

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Gotham Club Membership Sales & Services Coordinator

Department:
Giants Enterprises
Reports To:
Gotham Club Manager
Status:
Full-Time/ Non-Exempt

POSITION SUMMARY:
The Gotham Club is seeking an experienced individual who will be responsible for premium sales and service efforts relating to our Gotham Club membership. The primary focus of this role is to maximize member satisfaction and retention. This role will establish and strengthen our member relationships by providing excellent, personalized customer service and to maximize revenue through membership renewals and increased attendance at member events.

POSITION RESPONSIBILTIES:
Membership Management, Marketing & Customer Service
  • Establish and enhance relationships with members through phone contact, e-mail correspondence and face-to-face meetings and events; provide prompt, accurate, courteous and complete service
  • Assist Club Manager with the development and coordination of all club sales, membership retention and marketing materials
  • Work with Club Manager to establish and enforce membership policies and procedures
  • Develop monthly member newsletter of important membership updates and upcoming events
  • Maintain member database, reservation system and club website
  • Provide highest level of customer service for all member needs including, but not limited to, execution of member benefits, event reservations, billing and invoicing and membership fees

Membership Retention & Business Development

  • Provide premium sales and service support with the coordination and execution of the 2016-2017 membership renewal process
  • Assist Event Program Manager with and participate in member events with the goal of building relationships and enhancing the membership experience
  • Contribute to the development and enhancement of membership benefits by striving to find new ways to add value to the member experience, while maximizing revenue

SKILLS AND QUALIFICATIONS:

  • Bachelors Degree required; emphasis in Communications, Hospitality, Marketing and/or business
  • Minimum of 3 years of customer service or sales experience within the service or entertainment industries (sports or hospitality industry preferred)
  • Exceptional communication skills, problem-solving and relationship-building skills
  • Experience servicing high-end revenue and corporate accounts
  • Highly motivated with desire to be successful in the field of sales and client relations
  • Proficient in Microsoft Office with emphasis in Word, Power Point and Excel
  • Experience with Photoshop and other design programs a plus
  • Must be able to work flexible hours, including most home games, nights, weekends and holidays

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Coordinator, Group Retention Sales & Service

Department:
Ticket Sales and Service
Reports to:
Manager of Suite, Premium and Group Retention
Status:
Part-Time, Hourly/Non-Exempt

Position Summary:
The primary responsibility of the Coordinator, Group Retention Sales & Service is to maximize sales from an existing client base composed, primarily, of group clients with a focus on schools and community organizations. The Coordinator will also heavily support the group benefit and service programs and assist with the planning and execution of client events and service initiatives. The focus of the department is to establish and strengthen customer relationships by providing excellent, personalized customer service and to maximize revenue through group and suite renewal sales and referral business.

Position Responsibilities:

  • Work with existing clients to coordinate group and suite events, manage customer service needs and grow customer client base through referral efforts
  • Establish and enhance relationships with group customers through phone contact, e-mail correspondence and face-to-face meetings and events
  • Complete game ticket transactions (payments, ticket reprints, reservations, etc.) for customers through Giants ticketing systems
  • Participate in the creation of client events to enhance the customer experience and grow relationships
  • Support the tracking, fulfillment and overall execution of group benefits programs
  • Utilize Salesforce CRM to track performance and revenue against goals, run reports and record customer interactions to obtain maximum efficiency
  • Provide day-of-game assistance in pre-game hospitality areas, group tailgate spaces, luxury suites, group seating areas and around ballpark as needed
  • Perform other various duties and tasks as assigned

Knowledge and Skills Required:

  • Minimum 1 year sales experience within the service industry (sports or hospitality industry preferred)
  • Excellent oral and written communications skills
  • Computer skills: MS Office (Excel, Word, PowerPoint)
  • Experience with tickets.com & Salesforce customer relationship management system preferred
  • Strong organizational skills and ability to prioritize multiple projects
  • Ability to thrive in a team environment and contribute to departmental initiatives
  • Must be able to work non-traditional hours including nights and weekends

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Ballpark Operations Event Staff

Department:
Ballpark Operations
Reports to:
Director Ballpark Operations & Sr. Director Special Events
Status:
Part-Time/Non-Exempt/Hourly

Position Summary:
The Event Staff team will help with the set up and take down of equipment for baseball and non-baseball events in a safe and clean manner. Will work closely with various departments within the Giants Organization in order to successfully put on events.

Position Responsibilities:

  • Will work with Supervisor setting up and taking down equipment and furniture used for events
  • Make changes to floor plans if requested by client or event supervisor
  • Provide hands on support for project throughout ballpark
  • Customer service clients and guests during events
  • Operate baseball pitching machines during selected events
  • Assist with client and vendor load-in/load-out for selected events
  • Maintain and monitor furniture and equipment storage areas

Knowledge and Skills Required:

  • Valid Driver's License
  • Minimum of one year experience in a relevant field, particularly in a hands-on support role preferred
  • Ability to multi task, punctual and presentable
  • Ability to be adaptable and work as a team player
  • Maintain high level of discretion and confidentiality at all times
  • Event set up and forklift experience a plus
  • Required to stand, crouch, kneel, lift and/or move up to 60 lbs., and climb ladders as needed
  • Must be able to work flexible hours and variable schedules, including nights, weekends and holidays

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Gotham Club Host

Department:
Giants Enterprises
Reports To:
Gotham Club Manager
Status:
Part-Time/Hourly

Position Summary:
The Gotham Club is a private membership club at AT&T Park. Hosts are responsible for checking-in members at Club entrances, ensuring that Club spaces are functioning properly during hours of operation and providing exceptional customer service to members during all Giants home games and Club events. Hosts must also assist Event Program Manager with day-of execution of private event rentals and member events. Hosts must create and maintain a first class environment while reinforcing the history of the Giants franchise. Candidates must be available 3.5 hours before and 2 hours after all Giants home games, and during private events held at The Gotham Club.

  • Prepare Club venues prior to opening; maintain appearance of lobby areas at all times.
  • Greet members and guests, scan game tickets and accurately complete the check-in process.
  • Develop detailed knowledge of Club membership policies and procedures, Club venues, food and beverage offerings in each venue, and upcoming events; accurately communicate this information to members.
  • Develop rapport with members and their guests; provide prompt, courteous and complete service of requests.
  • Manage dining reservation system: check-in reservations, escort members to their reserved areas, take future reservations.
  • Monitor Game Room inventory and ensure proper functioning of games and equipment; communicate issues immediately.
  • Assist Event Program Manager with set-up, execution and breakdown of private event rentals.

Skills and Qualifications:

  • Minimum of two years experience in a club, hospitality or special event industry setting.
  • Demonstrated experience in customer service.
  • Professional appearance and polished etiquette.
  • Excellent verbal communication skills with proven ability to manage complex situations.
  • Detail oriented with the ability to work efficiently in a high-stress environment.
  • Flexibility to work non-traditional hours on weeknights, weekends and holidays according to the Giants home game and private event schedules.
  • Ability to remain standing for extended periods of time.
  • Club Management or Hospitality major preferred; knowledge of Northstar Club Management System a plus.

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Guest Services Usher

Department:
Ballpark Operations
Reports To:
Director, Guest Services & Tours
Duration:
2017 Baseball Season (Approximately April-October)
Status:
Seasonal, Part-Time/Hourly

POSITION SUMMARY:
Ushers act as the guests' hosts during their stay at AT&T Park. Guests see you for their entire visit and it is important that you are helpful and courteous at all times. You will be assigned a specific seating area on any given event day, and attend to any problem that might occur in that location. During that event be positive and practical in trying to solve problems and direct the patron to Guest Services Office as needed.

POSITION RESPONSIBILITIES:

  • Inspect your seating area for any safety hazards or seating irregularities prior to home game.
  • Greet guests in a pleasant manner and offer to help them before they have to come to you.
  • Escort or direct guests to their proper seat location and wipe the seats they will be occupying.
  • Check the validity of tickets with regard to the game date and seat location.
  • In the event of a foul ball hit in your area, check for injuries, summon First Aid if necessary and follow up with a Giants Incident Report. Also watch for confrontations resulting from these souvenirs.
  • Keep all aisles, tunnels, and steps clear of guests and litter at all times.
  • Walk your aisle every half-inning starting at the top of the third inning. The reserved area is also part of your responsibilities when there is only one usher in the aisle.
  • Remain on the rail facing the spectators and observing the crowd until the first batter is announced. As you return to your position, look for any irregularities such as cans or bottles in the seating area. Be alert to objects being thrown from the View Level, Suites and Club Level.
  • If a guest is violating a Giants policy, request that they please stop. Notify security or your supervisor, or fill out a Hot Spotter form should they continue.
  • Direct guests with ticket problems to the Guest Services Office. Know the specific nature of the problem before directing a guest.
  • At the completion of the game a sweep of the ballpark will follow. Meet at the designated starting points as directed by your supervisor. During the sweep, pick up items left by guests in your area and turn them in to Guest Services

REQUIREMENTS:

  • Strong communication skills
  • Ability to multi-task and work in a fast paced environment
  • Must be able to work flexible hours, including nights and weekends
  • Comfortable with conflict resolution and problem-solving
  • Ability to work well in a team environment

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Maintenance Event Staff

Department:
Ballpark Operations
Reports To:
Director of Maintenance
Status:
Part-Time/Hourly

POSITION SUMMARY:
Provide full service maintenance throughout the ballpark during events and baseball games.

POSITION RESPONSIBILITIES:

  • Keep assigned restrooms stocked and clean at all times may include ramps, escalators, and concourse areas
  • Cleaning public restrooms defecting toilets, counter tops, wall spot in stalls and petitions, sweep and mop.
  • Respond to any spills and/or any other cleaning-related duties when dispatched accordingly.
  • Each employee must empty waste baskets, vacuum, dust, and clean windows in each assigned suite.
  • Carpet maintenance: shampooing steam cleaning and vacuuming
  • Floor maintenance: stripping waxing and buffing floors

REQUIREMENTS:

  • 1 year Janitorial or porter experience
  • Customer service experience
  • Organized, self-motivated, quick learner, with excellent work ethic
  • Required to stand, crouch, kneel, lift and/or move up to 20 lbs., and climb ladders as needed

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Security Guard

Department:
Ballpark Operations
Reports To:
Manager, Security
Duration:
2017 Baseball Season (Approximately April-October)
Status:
Seasonal, Part-Time/Hourly

POSITION SUMMARY:
The Security Guard helps maintain a safe and secure environment at AT&T Park for all guest and employees by patrolling and monitoring various premises in and around the Ballpark. Help process fans through magnetometers for baseball games and other events at the facility.

POSITION RESPONSIBILITIES:

  • Safeguards guests, employees and AT&T Park and surrounding premises by insuring proper security protocols as being followed.
  • Process guest quickly and efficiently through magnetometers, using a handwand when necessary
  • Monitor and control the movement of visitors and contractors entering and leaving the various entrances of AT&T Park and surrounding premises
  • Patrols areas assigned and ensure safety of all guests and employees.
  • Observe and report unusual or suspicious activity at AT&T Park.
  • Be familiar with the layout of AT&T Park, including exit points, stairwells and surrounding premises
  • Ensure that unauthorized personnel and guests do not access restricted areas in AT&T Park.
  • Aware of all current or special activities, functions for each particular game at time of duty.
  • Exemplify excellent customer service at all times

REQUIREMENTS:

  • Must be at least 18 years or age of older.
  • Minimum of 1-2 years of Security or law enforcement experience.
  • Organized, punctual and a team player.
  • Must understand, read, and be able to follow written instructions and follow verbal instructions.
  • Ability to work a flexible schedule based on department needs i.e. extended hours, weekends, nights and holidays
  • Current/Valid Guard Card preferred

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Guest Services Intern

Reports To:
Director of Guest Services and Tours
Department:
Guest Services
Duration:
2017 Baseball Season (Approx. February-October)

Position Summary:
Assist the Guest Services department with daily office operations and a variety of tasks and responsibilities in conjunction with game-day preparations.

Position Responsibilities:

  • Assist with and compile information for daily briefing notes distributed to Supervisors, Event Staff and Line Management prior to each game.
  • Assist with the distribution and storing of ticket scanners and radio equipment during baseball games and other ballpark events.
  • Written and verbal correspondence with guests regarding Lost and Found items from Giants games and other events.
  • Coordinates pick-up or shipment of Lost and Found items with guests.
  • Assist with administrative tasks including filing, coordination of materials for sponsorship activation programs, locker assignments, etc.
  • Assist with operations and customer services in the Guest Services Office in the ballpark during baseball games and events.
  • Track and maintain database of Service Scouts secret shopper program recipients for Guest Services and Fan Lot employees
  • Maintain/Update standard operating procedures manual for guest services department

Requirements:

  • Must be a college student currently enrolled in a graduate or undergraduate program
  • Previous Customer Service experience preferred
  • Proficient Knowledge of MS Office (with emphasis in Outlook, Excel and Word)
  • Excellent interpersonal and communications skills, both written and verbal.
  • Strong organizational skills with the ability to multi-task in a high-paced environment.
  • Must be able to handle sensitive information with discretion and diplomacy
  • Must be available 20-30 hours/week including some nights and weekends

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Spring Training Sales Associate

Department:
Retail
Location:
Scottsdale Stadium (7408 E. Osborn Rd Scottsdale, AZ 8525)
Reports to:
District Store Manager
Status:
Part Time/Temporary (February through April 2017)

Position Summary:
Seeking experienced retail sales associates to work at the Giants Dugout Store located at Scottsdale Stadium (7408 E. Osborn Rd Scottsdale, AZ 85251). Sales associate will provide excellent customer service, assist with merchandise and support all store operation duties.

Position Responsibilities:

  • Customer service in finding and selecting Giants merchandise
  • Assist customers by answering questions and addressing concerns
  • Handling cash transactions, providing customer change, processing credit cards purchases and gift card sales
  • Lift and move merchandise, including receiving and restocking merchandise, as necessary
  • Maintain merchandise presentation and housekeeping standards
  • Maintain a friendly environment to encourage a positive customer experience
  • Contribute to the team's working environment by adhering to the company's policies and procedures.
  • Communicate with retail personnel regarding any customer needs or issues
  • Additional responsibilities as assigned by retail supervisors
  • Required to stand, crouch, kneel, lift and/or move up to 20 lbs., and climb ladders as needed

Knowledge and Skills:

  • Retail sales experience preferred
  • Enthusiastic and upbeat personality
  • Self motivated, friendly, professional, responsible and dependable
  • Ability to work as a team player to accomplish store sales goals
  • Ability to communicate effectively in a timely manner with retail personnel and retail supervisors
  • Must be able to work and thrive in a high paced, high transaction and high energy environment
  • Must be able to work flexible hours, including nights, weekends, and holidays

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Customer Service Specialist

Department:
Ticket Sales & Services
Reports to:
Manager, Customer Service
Status:
Part-Time/Hourly, Non-Exempt (24-40 hours/week)

Position Summary:
The Customer Service Specialist is responsible for providing exceptional customer service and ticket issue resolution through personalized, direct communication with Giants customers via face-to-face interaction, phone and e-mail correspondence.

Position Responsibilities:

  • Provide prompt, accurate, courteous and complete service to Giants customers via phone, email and direct personal interaction
  • Communicate gameday ballpark policies, guidelines, procedures and general information in a clear and concise manner to Giants fans
  • Serve as main point of contact in the Ticket Services Lobby; welcome, greet and direct all visitors
  • Facilitate necessary, appropriate and prompt action to resolve any gameday ticket or guest issues. Attend to problems and requests in a professional, service oriented and timely manner
  • Develop rapport and positive relationships with Season Ticket Members and general fans
  • Administer individual ticket sales for Giants home games, Special Events, Spring Training games and AT&T Park Tours
  • Support digital ticket initiatives such as Ticket Forwarding, Consign-Back, SplashTix,Mobile Scans and the Ballpark App
  • Direct general mail, voicemail and e-mail to appropriate parties within the organization
  • Assist Client Retention & Service Managers with season ticket payments, ticket order fulfillments, refunds and additional projects as needed

Knowledge and Skills Required:

  • Bachelor's Degree preferred
  • Experience in customer service and/or high volume phone center, preferably in the sports, retail or hospitality industries
  • Proven technological aptitude to become proficient on ticketing system (ProVenue), Online Maintenance system, StubConnect and Customer Relationship Management software (Salesforce). Prior systems knowledge preferred
  • Demonstrated experience working in a fast-paced, multi-level environment with emphasis on meeting deadlines
  • Established professional, personable and dedicated work ethic. Ability to work both independently and in a team environment
  • Exceptional customer service skills with proven ability to manage complex situations
  • Excellent interpersonal, written and verbal communication skills
  • Flexibility to work non-traditional days and hours according to the Giants home schedule

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Productions and Entertainment Intern

Reports To:
Entertainment Manager
Department:
Marketing
Duration:
2017 Baseball Season (Approximately February-October)

Position Summary:
Assist in the creation, production and execution of the game day experience and entertainment for all Giants home games. Provide creative input on the overall marketing and branding of the San Francisco Giants and assist in creation of television and web content for SFG Productions. This is an excellent chance to learn the skills necessary to work for a professional sports team and gain valuable insight on working in sports, entertainment, marketing and live events.

Position Responsibilities:

  • Process, sell and produce scoreboard messages
  • Responsible for answering all inquiries received on Giants Experiences Hotline and email accounts
  • Assist with game day production scripts, including writing, editing, and distribution
  • Assist in the coordination and execution of live in-game elements and events
  • Provide creative input on the entertainment experience and marketing of Your SF Giants

Knowledge and Skills:

  • Current student in an undergraduate or graduate school program or recent graduate
  • Excellent communication skills, both written and verbal. Strong interpersonal communication skills required
  • Excellent customer service and phone skills
  • Ability to work well within a team environment
  • Excellent organizational skills with strong attention to detail. Ability to multi-task in a high-paced environment
  • Ability to think strategically and problem solve quickly under pressure
  • Experience working in a project-based environment with emphasis on meeting deadlines
    • Basic sales skills (sales experience preferred)
    • Positive attitude, enthusiastic demeanor and excellent work ethic
  • Proficient in Microsoft Office with strong emphasis in Excel, Word, PowerPoint
  • Ability to work non-traditional hours in non-traditional settings (weekends, weekdays, night and holidays)
  • Must be available for most home games
  • Baseball knowledge is preferred

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Media Relations Intern

Department:
Media Relations
Reports To:
Media Relations Manager
Duration:
2017 Baseball Season (Approximately March-October)

Position Summary:
Assist in the overall operation of Media Relations, including but not limited to, statistical services, publications, writing and disseminating news releases as necessary, and other duties as assigned by the media relations staff.

Position Responsibilities:

  • Distribute daily media credentials and field passes at Credential Distribution Center
  • Circulate game notes, stats and game day information to broadcasters and coaches
  • Assist with Giants' game day social media
  • Accumulate daily clips and stat packs on game days and weekends when team is on the road
  • Set up and breakdown of press conferences and manager's postgame media session in Nick Peters Interview Room
  • Help with any game day activities in the Bob Stevens Press Box at AT&T Park
  • Distribute promotional items to media and broadcasters

Knowledge and Skills:

  • Currently enrolled in an undergraduate or graduate program
  • Prior experience working in an athletic department, sports or media organization with an interest in a career in sports information or athletics administration
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office and Adobe applications
  • Team player who is a creative and proactive problem solver; self-motivated with a drive to succeed.
  • Must be willing to work nights and weekends as necessary
  • The position will begin in March and conclude at the end of the season.

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