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Giants Job Opportunities

For all available front office positions and internships within the Giants organization, please submit your resume as indicated below. If you would like to view and apply for any ticket sales related positions, please visit TeamWork Online by clicking the button below.

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Sales Associates

Location:
Giants Dugout Store - AT&T Park
Reports To:
Store Manager
Department:
Retail
Status:
Non-Exempt
Position Type:
Part-time (20-30 hours per week)

Position Summary:
The San Francisco Giants are looking for Sales Associates to work out of our Giants Dugout Retail Store at AT&T Park. Sales Associates will provide excellent customer service, assist with merchandise and support all store operation duties.

Position Responsibilities:

  • Customer service in finding and selecting Giants merchandise
  • Assist customers by answering questions and addressing concerns
  • Handling cash transactions, providing customer change, processing credit cards purchases and gift card sales
  • Lift and move merchandise, including receiving and restocking merchandise, as necessary
  • Maintain merchandise presentation and housekeeping standards
  • Maintain a friendly environment to encourage a positive customer experience
  • Contribute to the team's working environment by adhering to the company's policies and procedures.
  • Communicate with retail personnel regarding any customer needs or issues
  • Additional responsibilities as assigned by retail supervisors
  • Required to stand, crouch, kneel, lift and/or move up to 20 lbs., and climb ladders as needed

Knowledge of Skills Required:

  • Retail sales experience preferred
  • Enthusiastic and upbeat personality
  • Self motivated, friendly, professional, responsible and dependable
  • Ability to work as a team player to accomplish store sales goals
  • Ability to communicate effectively in a timely manner with retail personnel and retail supervisors
  • Must be able to work and thrive in a high paced, high transaction and high energy environment
  • Must be able to work flexible hours, including nights and weekends

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Luxury Suite Assistant

Reports To:
Director, Luxury Suites
Department:
Ticket Sales & Services
Status:
Part Time, Non-Exempt

Position Summary:
This position is responsible for providing client relations support to season and individual game luxury suite and premium rental customers. A primary function of this position will include management responsibilities on the Oracle Suite Level during the majority of Giants home games (and occasional special events) at AT&T Park. Additionally, the position will provide support to the Luxury Suite Service Department during regular office hours.

Position Responsibilities:

  • Supervise Luxury Suite staff and Luxury Suite and Premium Rental spaces during majority of Giants home games at AT&T Park.
  • Assist in general Suite Level operations, both on game days and on non-game days. This includes, but is not limited to, follow up on maintenance requests, daily checks of the suite level, staff supervision, payroll, and scheduling, internal communications with ballpark operations, catering and other internal vendors.
  • Provide customer service to Luxury Suiteholders and their guests through phone conversations, email and, importantly, day of game, in-person interaction.
  • As needed, help to facilitate special events such as wine tastings, field visits, rental events requiring special accommodations, Triples Alley and other such occasions.
  • Provide general project support to the team, as needed.

Knowledge and Skills Required:

  • Minimum 2 years customer service experience within the service industry (sports or hospitality industry preferred)
  • Experience servicing high-end revenue and corporate accounts
  • Professional presentation and excellent verbal communication skills required for day of game Suite Level supervision
  • Computer skills: MS Office (Excel, Word, PowerPoint, Outlook).
  • Strong organizational skills and ability to prioritize multiple initiatives
  • Ability to thrive and to think clearly amid a high-stress environment
  • Consistently positive, customer-centric service attitude
  • Ability to work well within in a team environment and to provide leadership, when appropriate
  • Must be able to work non-traditional hours including nights and weekends.

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Photography Intern

Department:
Creative Services
Reports To:
Director of Photography and Archives
Duration:
2015 Baseball Season (Approx. April - October)

Position Summary:
Responsible for contributing to the shooting and sharing of pre-game photos and the acquisition, cataloging and distribution of archival photographs. Specific responsibilities include assisting other members of the photography department during pre-game and other events held at AT&T Park along with expanding the photography archives database.

Position Responsibilities:

  • Manage the distribution of 2015 pre-game images by ingesting, editing and uploading the images to a secure cloud account.
  • Shooting pre-game events.
  • Provide assistance to the team photographer as needed.
  • Input current and archival images into the Giants photo-database.
  • Scan, catalog and file archive slides.

Knowledge and Skills:

  • Must be a current student enrolled in a 4 year program with a major in Photography.
  • Extensive working knowledge of Adobe Photoshop CC on an Apple computer.
  • Applicants must be able to work 30 hours/week (April - October) and have a flexible schedule to work all Giants home games, including weekends.
  • Ability to maintain positive relationships with Giants staff and community leaders.
  • Excellent interpersonal and communications skills, both written and verbal.
  • Strong organizational skills with the ability to multi-task in a high-paced environment.
  • Must be able to handle one-of-a-kind materials with discretion and diplomacy.
  • Experience working in a project-based environment with emphasis on meeting deadlines.
  • Must be able to work well with others in a team setting; ability to work on ad-hoc departmental and organization-wide events.

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Host, The Gotham Club

Reports to:
Club Manager, The Gotham Club
Department:
Giants Enterprises
Status:
Part-Time/Hourly

Position Summary:
The Gotham Club is a newly created private membership club at AT&T Park. The Host is responsible for checking-in members at Club entrances, ensuring that Club spaces are functioning properly during hours of operation and providing exceptional customer service to members at all times. Hosts must create and maintain a first class environment while reinforcing the history of the San Francisco Giants and the story of the Club. Candidates must be available 3.5 hours before and 2 hours after all Giants home games.

Responsibilities:

  • Greet and check-in members and guests, enforce guest policies based on membership level, and maintain member and guest records as required.
  • Scan game tickets at ballpark entrances.
  • Prepare Club venues prior to opening; maintain appearance of lobby areas at all times.
  • Develop detailed knowledge of Club membership policies and procedures, Club venues, food and beverage offerings in each venue, and upcoming events; accurately communicate this information to members.
  • Develop rapport and positive relationships with members and their guests; provide prompt, courteous and complete service of requests.
  • Manage reservation system: check-in reservations, escort members to their reserved areas, take future reservations.
  • Monitor Game Room inventory and ensure proper functioning of games and equipment; communicate issues immediately.

Skills and Qualifications:

  • Minimum of two years experience in a club or hospitality industry setting.
  • Demonstrated experience in customer service.
  • Excellent verbal communication skills with proven ability to manage complex situations.
  • Detail oriented with the ability to work efficiently in a high-stress environment.
  • Flexibility to work non-traditional hours on weeknights, weekends and holidays according to the Giants home schedule.
  • Ability to remain standing for extended periods of time.
  • Club Management or Hospitality major preferred.
  • Knowledge of Jonas Management System a plus.

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