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Giants Job Opportunities

For all available front office positions and internships within the Giants organization, please submit your resume as indicated below. If you would like to view and apply for any ticket sales related positions, please visit TeamWork Online by clicking the button below.

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50/50 Raffle Team Member

Reports to:
50/50 Raffle Coordinator, Giants Community Fund
Department:
Giants Community Fund
Status:
Part-Time, Seasonal, Non-Exempt
Duration:
March - October 2016

Position Summary:
The Giants Community Fund, a 501(c)(3) nonprofit organization, is looking for dependable, enthusiastic, highly-motivated, and hard-working individuals to sell 50/50 Raffle tickets during Giants home games.

The raffle tickets will be sold from gates open (2 hours before first pitch) until the middle of the 6th inning. The 50/50 Raffle Team Members must be available 3 hours before the game and available after the raffle closes.

Position Responsibilities:

  • Effectively communicate and educate fans about the 50/50 Raffle
  • Encourage fans to purchase raffle tickets
  • Facilitate raffle ticket sales via electronic handheld device and/or PC
  • Patrol assigned area during the games to promote raffle sales
  • Reconcile tickets sold and cash received after each raffle
  • Answer questions regarding the 50/50 Raffle and the Giants Community Fund and Junior Giants Program
  • Other duties as assigned

Qualifications:

  • Excellent cash handling and customer service skills
  • Comfortable approaching people and selling in front of crowds
  • Understand the timing, etiquette and pace of baseball
  • Detail oriented with the ability to work efficiently in a high-stress environment
  • Regularly required to walk long distances, and climb up/down and stand for long periods of time
  • Must be 18 years of age or older by start date of employment
  • Work non-traditional hours on weeknights, weekends and holidays according to the Giants home schedule

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Sales Associates

Locations:
AT&T Park, Walnut Creek, Union Square, Embarcadero, Hillsdale Mall, Stanford Shopping Center, Serramonte Center, Stonestown Galleria and Valley Fair Mall
Status:
Non-Exempt
Position Type:
Part-time (20-30 hours per week)

POSITION SUMMARY:
Sales Associate will provide excellent customer service, assist with merchandise and support all store operation duties.

Position Responsibilities:

  • Customer service in finding and selecting Giants merchandise
  • Assist customers by answering questions and addressing concerns
  • Handling cash transactions, providing customer change, processing credit cards purchases and gift card sales
  • Lift and move merchandise, including receiving and restocking merchandise, as necessary
  • Maintain merchandise presentation and housekeeping standards
  • Maintain a friendly environment to encourage a positive customer experience
  • Contribute to the team's working environment by adhering to the company's policies and procedures.
  • Communicate with retail personnel regarding any customer needs or issues
  • Additional responsibilities as assigned by retail supervisors
  • Required to stand, crouch, kneel, lift and/or move up to 20 lbs., and climb ladders as needed

Knowledge of Skills Required:

  • Retail sales experience preferred
  • Enthusiastic and upbeat personality
  • Self motivated, friendly, professional, responsible and dependable
  • Ability to work as a team player to accomplish store sales goals
  • Ability to communicate effectively in a timely manner with retail personnel and retail supervisors
  • Must be able to work and thrive in a high paced, high transaction and high energy environment
  • Must be able to work flexible hours, including nights and weekends

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Sales Associate - FTC

Department:
Retail
Location:
AT&T Park, From the Clubhouse
Reports To:
District Store Manager
Status:
Part-Time/Non-Exempt/Hourly

Position Summary:
Provide excellent customer service and organizational skills for the Retail Department's Game Used program at AT&T Park. Assist Game Used sales team in all customer service and operational duties as well as sales.

Position Responsibilities:

  • Provide great service to all customers and maintain a friendly environment to encourage a positive customer experience.
  • Assist customers in finding and selecting items.
  • Assist customers by answering all questions and addressing concerns about the Game Used Product.
  • Restock inventory on a daily basis and help with merchandising
  • Ensure store is properly maintained and organized for next home games.
  • Work with MLB Authenticators to collect merchandise during games
  • Communicate all store needs, customer issues and daily status updates to supervisor and From the Clubhouse staff.
  • Keep track of customer waiting list and sold Game Used items.
  • Ring up cash, credit card, and gift card sales in POS system.
  • Perform opening and closing tasks as dictated.
  • Additional responsibilities as assigned by management.

Knowledge and Skills:

  • Self motivated, responsible, positive attitude and extremely organized.
  • Knowledge about Memorabilia, Game Used product and previous retail experience is a plus.
  • Willingness to learn and adapt in a new store location.
  • Ability to communicate effectively and in a timely manner with store leaders and management.
  • Energetic, enthusiastic with great customer service skills.
  • Must be able to work flexible hours, including nights, weekends, and holidays.
  • Proficient in Retail Pro POS System, Microsoft Excel and Microsoft Outlook

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Senior Accounting Analyst

Department:
Accounting/Finance
Reports to:
Assistant Controller
Status:
Full-Time/Exempt

Position Summary:
This position will provide assistance to the Accounting Manager and Assistant Controller with various accounting projects, analysis and requirements, including financial statement preparation, budgeting and forecasting, certain month-end recurring entries and account reconciliations, and ad hoc departmental accounting requests. Will be part of the implementation team driving the replacement of the existing accounting system.

Position Responsibilities:

  • Financial Reporting and consolidations accounting. Responsible for closing entries each month and ensuring that the financials are prepared in accordance with GAAP.
  • Prepare financial statements, including Statement of Cash Flows, for monthly, quarterly and year end reporting requirements.
  • Other reporting based on the business requirements of upcoming business changes.
  • Assist with ad hoc budget / forecast for cash management purposes as needed.
  • Provide accounting support when needed for both the Accounting department and the Company as a whole.
  • Support the annual budget and forecasting process.
  • Month-end recurring entries, account reconciliations preparation / review, and departmental accounting requests.

Knowledge and Skills:

  • BA or BS degree, emphasis in Accounting or Finance.
  • 3+ years of Big 4 accounting experience and 1-2 years industry experience preferred.
  • Knowledge of financial accounting. CPA active preferred, in progress will be considered.
  • Strong analytical ability and perseverance to solve problems with minimal oversight.
  • Strong communication skills, both verbal and written.
  • Ability to work with accounting and reporting software.
  • Strong computer skills with proven knowledge of Microsoft Office Professional (Excel and Word) required. In cover letter, please indicate skill level.
  • Ability to professionally interact with onsite staff, field personnel and management.
  • Detail oriented with organizational skills necessary to work in a fast-paced multi-task environment.
  • Ability to work independently and manage deadlines.
  • Judgment in handling confidential matters and information.

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Application Development Specialist, Business Systems

Department:
Information Technology
Supervisor:
Senior Director, Application Development
Status:
Full-Time, Exempt

Position Summary:
This position will collaborate with the Strategic Services department on business analysis projects and provides technical direction and assistance. The position will work with our Salesforce CRM, ticketing program, data warehouse and visualization platforms.

Position Responsibilities:

  • Develop, implement, supports and enhances software applications that contribute to the Giants' business objectives primarily focused on Salesforce and Database development for the strategic services and IT departments.
  • Work with business process owners to understand the business need and develop technical solutions that integrate existing and future applications into the organization's information systems
  • Provide data management expertise to the company by evaluating requirements and developing solutions
  • Collaborate with strategic services department to develop a more customized Salesforce CRM system for use across the organization
  • Build integrations between Salesforce CRM, ticketing platform and the data warehouse
  • Design and build reports for inclusion in automated reporting solutions, including data visualizations and management dashboards
  • Manage analytical warehouse environment
  • Identify opportunities to improve our business information and our data strategies

Skills & Qualifications:

  • Bachelor's degree in computer science, statistics, or related field with record of strong academic achievement
  • One to four years of relevant work experience; experience with APEX within Salesforce.com, Oracle, Microsoft SQL Server and Java are preferred
  • Knowledge of Salesforce Platform
  • Excellent analytical skills - must be able to work independently with large amounts of data and drill down to relevant information for analysis
  • Strong people skills and the ability to drive interdepartmental team projects
  • Ability to prioritize and manage multiple projects and support multiple departments
  • Demonstrated knowledge of and interest in the landscape of sports business

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Media Relations Postseason Runner

Reports to:
Media Relations Coordinator
Department:
Media Relations
Duration:
2016 Giants Postseason

Position Summary: Assist in the overall operations of the media relations department during potential postseason games played at AT&T Park. Responsibilities include, but not limited to, statistical services, press conferences and disseminating news releases and game content as necessary, and other duties as assigned by the media relations staff.

Position Responsibilities:

  • Assist the Media Relations department in disseminating news releases and game content
  • Assist in game day activities in the Bob Stevens Press Box and remote press areas at AT&T Park
  • Set up and breakdown of press conferences in Nick Peters Interview Room

Knowledge and Skills:

  • Prior experience working in an athletic department, sports or media organization with an interest in a career in sports information or athletics administration
  • Excellent written and verbal communication skills required
  • Team player who is a creative and proactive problem solver; self-motivated with a drive to succeed.
  • Must be willing to work nights and weekends as necessary

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Seamstress

Reports To:
Senior Buyer
Department:
Retail
Status:
Part-Time, Hourly/Non-Exempt

POSITION SUMMARY: The Seamstress will use their knowledge of fabrics, sewing and fashion in order to produce and alter clothing and will work closely with Senior Buyer to facilitate all Giants Clubhouse and Giants Retail orders.

JOB RESPONSIBILITIES:

  • Responsible for the embroidery of personalized jersey's for all retail stores.
  • Mends and repairs uniforms for the Clubhouse.
  • Prepares machine by changing needles and thread, and changing bobbin, and securing attachments.
  • Sew, join, reinforce, or finish parts of clothing using needles and thread or other materials.
  • Trim excess threads or edges of parts, using scissors or knives, sew button holes or adds patches.
  • Perform the various hand tasks necessary to sew materials including turning the material to hem, join pieces, and repairing materials.
  • Draw and cut patterns according to specifications.
  • Fold, twist, stretch, or drape material, and secure articles in preparation for sewing.
  • Measure and align parts, fasteners, or trimmings, following seams, edges, or markings on parts.
  • Use different sewing techniques such as felling, tacking, basting and embroidery.
  • Working knowledge of industrial sewing machines
  • Responsible for maintaining quality in completed product

SKILLS & QUALIFICATIONS

  • Twelve (12) months prior sewing/ fitting experience in an alterations or tailoring department.
  • Excellent verbal communication skills.
  • Self-motivated, friendly, professional, responsible and dependable.
  • Must be able to work and thrive in a high paced, high transaction and high energy environment.
  • Ability to communicate effectively in a timely manner with Retail and Giants personnel
  • Must be able to work flexible hours, including nights, weekends, and holidays.
  • Positive attitude and professional

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Sponsorship Account Executive

Reports to:
Director, Sponsorship Sales
Department:
Corporate Sponsorship
Status:
Full Time/Salaried; Exempt

Position Summary:
The San Francisco Giants are seeking a smart, creative, and innovative seasoned sponsorship sales executive who will focus on business development and overall revenue generation as it relates to sponsorship and The San Francisco Giants. S/he will infuse professionalism, energy and creativity into the sales organization and add value to the existing corporate sales team. The ideal candidate will have at least five years of sponsorship sales experience and a successful track record of prospecting, fostering, and selling, long-term partnerships through a thoughtful, thorough, and structured approach to the market. S/he will have notable experience developing creative marketing platforms and devising compelling solutions to meet partner objectives. As such, the Account Executive must understand and convey marketing, advertising, brand, and media research and analytics from the client's perspective. This role will be responsible for cultivating leads, developing targeted marketing proposals, securing sponsorship partners, and retaining and activating accounts.

Position Responsibilities:

  • Develop and present customized proposals to include signage, promotions, naming rights, Hispanic marketing, hospitality entitlements and media (TV, radio, print & digital)
  • Sell sponsorship packages to both new and existing clients based on their marketing objectives and budgets
  • Work within a team environment to achieve the revenue goals for the organization
  • Qualify leads and develop a strategy to close new and existing business in a timely manner
  • Utilize all available resources including the internet, assorted publications, television, and radio to develop a robust target list of potential sponsors/advertisers
  • Maintain account receivables to ensure sponsorship payments are kept up-to-date
  • Service all accounts including day-of-game responsibilities throughout the season
  • Work in tandem with sponsorship services on execution
  • Heavy emphasis on cold calling and new business

Required Skills:

  • Bachelors Degree required with emphasis in communications, marketing and/or business preferred
  • Minimum of 5-7 years in sports media/sponsorship sales experience
  • Proven ability to network within corporate community with the instinct for selling sports media/sponsorship programs
  • Goal oriented, self-starter with strong work ethic and ability to manage multiple projects in a fast-paced and time sensitive environment
  • Demonstrated experience with Outlook, Word, Power Point, Excel and Photoshop
  • Experience with Salesforce CRM preferred
  • Experience with Scarborough Sports Marketing preferred
  • Exceptional interpersonal and communication skills and adhere to highest ethical standards
  • Ability to work non-traditional hours

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Network Administrator

Department:
Information Technology
Reports To:
Director of Strategic IT Initiatives and Enterprise Architect
Status:
Full-Time, Exempt

Position Summary: Under the general direction of the Director of Network Operations, the Network Administrator is responsible for assigned tasks related to the daily operation of both data and voice networks.

Job Responsibilities:

  • Perform daily operations of managing network as directed by Director of Network Operations. This will include operation of networking components such as switches, routers, firewalls, and transport media (wire, fiber optic cable, and/or wireless), as well as operation and configuration of management software tools.
  • Maintain documentation and schematics of network and cabling infrastructure.
  • Monitor network traffic, usage and performance.
  • Work with customers to gather IT requirements.
  • Help manage and configure monitoring and security software.
  • Automate tasks to improve efficiency.
  • Manage and troubleshoot site-to-site and client VPNs.
  • Configure and monitor backup and recovery solutions
  • Maintain network stability by identifying trends, recommending and implementing corrective measures, and documenting action taken.
  • Analyze and monitor network activity to ensure optimal network operation.
  • In conjunction with the Director of Network Operations, perform network administration and engineering support.
  • Troubleshoot network hardware, software, and connectivity issues.
  • Provide end-user support to 300+ users.
  • Support special projects as required.

Qualifications:

  • Possess at a minimum, Associates (2-year) degree, with a technical major, such as engineering or computer science from an accredited school/college.
  • Bachelor (4-year) degree preferred, with a technical major, such as engineering or computer science.
  • Professional certifications CCNA, A+ and MCSA are desirable.
  • Four to seven years Network and Systems Administration experience.
  • Demonstrated ability to work independently and troubleshoot problems with speed and efficiency.
  • Strong interpersonal and communication skills, both oral and written.
  • Enjoy the challenge of solving problems. Possess strong need and natural talent for analyzing the symptoms, identifying what is wrong, and finding the most optimal solutions.
  • Courteous, tactful, and professional presentation; reliable, flexible, and dependable.
  • Ability to work under pressure both independently AND within a team environment.
  • Excellent documentation skills and process driven orientation.
  • Detail oriented, thorough, highly organized and deadline driven
  • Must be available to work non-traditional hours, including nights and weekends occasionally
  • Must be able to work efficiently and multi-task in a high stress environment and easily adapt to shifting priorities
  • Provide after-hours support and participate in 24x7 on-call rotation schedule

Experience with some or all of the following is desired:

  • Brocade switches, Palo Alto firewalls, Bradford Network Sentry, Cisco WLC, Solarwinds
  • Pure Storage, EMC Isilon
  • VMWare, AWS/Azure Cloud, Windows Active Directory, Microsoft Exchange

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Buyer's Assistant (Part-Time)

Reports To:
Buyer of Women's, Kid's & Novelty
Department:
Retail
Duration:
Part-Time, Non-Exempt

Position Summary:
The San Francisco Giants are seeking a part-time Buyer's Assistant to help support the Retail Buyers with daily operations in the Retail department.

Responsibilities Include:

  • Act as a representative for the buyers cross functionally between vendors, store managers and the warehouse. Be an excellent communicator and organizer for the buyers.
  • Work closely with the store managers to enhance the understanding of our customers and address their needs. Will also do monthly store visits and communicate with store managers on product and tools to better their business.
  • Responsible for in store communications as necessary, providing product information, the merchandise catalog and working with the visual merchandiser to provide visual direction.
  • Support the buyers by executing markdowns and consolidations across stores. In addition s/he will present the buyers with markdown and consolidation recommendations based on store needs and current inventory.
  • Attend shows and vendor appointments with the buyers and assist in developing the product assortment and merchandise boards.
  • Maintain purchase orders for the buyers and work with vendors to obtain images, tracking and other related product information for store or promotional needs.
  • Additional ad-hoc assignments as delegated by Retail front office staff including, not limited to, data entry, filing and other clerical duties.

Requirements:

  • Bachelor's degree preferred.
  • Minimum 1 year buying experience.
  • Proficient in MS Office (Excel, Word, Outlook).
  • Familiar with Retail Pro a plus.
  • Ability to work extended and/or nontraditional hours (e.g., evenings, weekends and holidays). Proficient in multi-tasking.
  • Excellent written and verbal communication skills.
  • Must be judicious in carrying out assignments without direction.
  • Positive attitude and professional.

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Promotions & Event Production Coordinator

Department:
Marketing
Reports To:
Director, Promotions & Event Production
Status:
Part-Time/Hourly

POSITION SUMMARY:
The San Francisco Giants Marketing Department is seeking a self-starting individual who will oversee the coordination and execution of Special Ticket Events, promotions as well as some pre-game entertainment elements. This position will work hand-in-hand with internal departments, external vendors and community groups.

JOB RESPONSIBILITIES:

  • Coordinate with community leaders on entertainment details for heritage nights including game day logistics
  • Liaison with Ballpark Operations to execute special events from set up to breakdown
  • Work with outside vendors, city entities, Port & Harbor Master to coordinate on-site special event operations, event layouts and secure permits as needed
  • Create, develop and manage special event on-field entertainment
  • Serve as point of contact to Ballpark Entertainment to develop in-game scoreboard content, welcomes & features including Cool Sign loop, AMN boards and LED boards
  • Coordinate with Sponsorship Sales and Services department to fulfill sponsor obligations related to special events
  • Track expenses, process invoices, prepare expense reports and determine profit margins on each special event to evaluate their success
  • Coordinate with Orange & Black Attack, SFG Productions, Guest Services and Security to schedule staff for special event giveaways & event execution
  • Secure entertainment for all special events in all ballpark Plazas and Terry Francois Blvd. (DJs, bands, dancers, etc.)
  • Compile comprehensive summary reports of key events as well as season reports for presentation purposes
  • Assist with planning and execution of ballpark promotions and ceremonies including but not limited to Fanfest, Opening Day, alumni reunions, Slumber Party, Fan Appreciation Day, etc.
  • Assist with scheduling National Anthems, first pitches, homeplate ceremonies and other pre-game activities

SKILLS AND QUALIFICATIONS

  • Bachelors Degree required
  • 1-2 years of related event services experience required
  • Proficient in Microsoft Office with emphasis in Word, Excel, and PowerPoint. Photoshop skills are a plus
  • Establish positive professional relationships with Giants staff, fans and clients
  • Excellent communication skills, both written and verbal
  • Excellent organizational and customer service skills
  • Ability to manage multiple projects in a fast-paced environment with the emphasis on meeting deadlines
  • Ability to work in a team environment
  • Experience in sports marketing preferred
  • Applicants must be able to work normal business hours the entire baseball season (April - September), have a flexible schedule to work Giants home games, including nights and weekends, as well as various days and hours during the off-season as needed

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Manager, Media Sales and Sponsorship

Reports To:
Director of Sponsorship Sales
Department:
Corporate Sponsorship
Status:
Exempt
Position Type:
Full-Time

Website: www.sanfrancisco.giants.mlb.com, www.sfgiants-partnerships.com

ABOUT THE SAN FRANCISCO GIANTS ORGANIZATION
The San Francisco Giants Baseball Club is a trendsetting and trailblazing organization located in the heart of San Francisco, CA. True to the nature of the city, the Giants are at the forefront of technology and innovation. Following a strategy described as "relevant technology", the Giants are committed to providing both a competitive advantage to the organization, and unprecedented capabilities. Ranked by ESPN Magazine as the best stadium experience in major league sports, the Giants have created a world-class destination and provide an unparalleled experience to fans. Community involvement is a critical piece of the organization's mission. The Giants address some of the most pressing needs of Northern California children and their families, and in collaboration with The Giants Fund, have raised over $20 million. The Giants are focused and dedicated to enriching the community through innovation and excellence on and off the field.

Position Summary:
The San Francisco Giants are seeking an experienced media and sponsorship sales executive with a strong background in sports media assets including radio, television, online and print products. The ideal candidate will manage the sales process and relationships with all Giants media partners as well as develop strategic approaches to cross-selling sponsorship related opportunities. This is a senior role requiring significant experience in media sales and management.

Position Responsibilities:

  • Engage and strategize with senior level executives and partner media sales team to promote and present opportunities at the team's broadcast partner stations in order to demonstrate how the Giants can exceed their sales objectives through cross-platform marketing solutions and integrated sponsorships
  • Manage the Giants Hispanic market outreach and sales for media and sponsorship by working with sales teams in the creation of sales presentations
  • Partner with cross-functional sponsorship sales teams in the execution of media and Hispanic marketing sales strategies; identify and execute integrated advertising opportunities
  • Present multi-faceted sponsorship opportunities to existing and new clients
  • Prepare and execute a successful sales plan that meets and exceeds monthly, quarterly and annual revenue budgets; present weekly sales reports to the Director, Sponsorship Sales
  • Supervise sold programs through execution and collection stage
  • Update and create sales proposals; identify, understand and communicate trends within the client market
  • Responsible for prospecting, negotiating, securing media sales, achieving specific monthly and annual local revenue goals and maximizing revenue opportunities
  • Additional responsibilities connected to non-media related sponsorship assets including signage, promotions, experiential programs, community programs, and other integrated sponsorship marketing packages

Knowledge and Skills:

  • Bachelors Degree required with emphasis in communications, marketing and/or business
  • 5+ years of experience in media sales and management experience preferably in the Bay Area market
  • Proven ability to network within corporate community with the instinct for selling sports media/sponsorship programs
  • Proven track record of success with media and sponsorship sales
  • Goal oriented, self-starter with strong work ethic and prospecting skills; with an ability to manage multiple projects in a fast paced and time sensitive environment
  • Demonstrated experience with Outlook, Word, Power Point, Excel and CRM systems (i.e. Salesforce)
  • Exceptional interpersonal and communication skills and adhere to highest ethical standards
  • Proficient in Spanish is a plus
  • Proven ability to manage, lead and motivate sales executives
  • Ability to work non-traditional hours

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Sponsorship Account Executive

Reports To:
Director, Sponsorship Sales
Department:
Corporate Sponsorship
Status:
Full-Time/Salaried, Exempt

Website: www.sanfrancisco.giants.mlb.com, www.sfgiants-partnerships.com

ABOUT THE SAN FRANCISCO GIANTS ORGANIZATION
The San Francisco Giants Baseball Club is a trendsetting and trailblazing organization located in the heart of San Francisco, CA. True to the nature of the city, the Giants are at the forefront of technology and innovation. Following a strategy described as "relevant technology", the Giants are committed to providing both a competitive advantage to the organization, and unprecedented capabilities. Ranked by ESPN Magazine as the best stadium experience in major league sports, the Giants have created a world-class destination and provide an unparalleled experience to fans. Community involvement is a critical piece of the organization's mission. The Giants address some of the most pressing needs of Northern California children and their families, and in collaboration with The Giants Fund, have raised over $20 million. The Giants are focused and dedicated to enriching the community through innovation and excellence on and off the field.

Position Summary:
The San Francisco Giants are seeking a smart, creative, and innovative seasoned sponsorship sales executive who will focus on business development and overall revenue generation as it relates to sponsorship and The San Francisco Giants. S/he will infuse professionalism, energy and creativity into the sales organization and add value to the existing corporate sales team. The ideal candidate will have at least five years of sponsorship sales experience and a successful track record of prospecting, fostering, and selling, long-term partnerships through a thoughtful, thorough, and structured approach to the market. S/he will have notable experience developing creative marketing platforms and devising compelling solutions to meet partner objectives. As such, the Account Executive must understand and convey marketing, advertising, brand, and media research and analytics from the client's perspective. This role will be responsible for cultivating leads, developing targeted marketing proposals, securing sponsorship partners, and retaining and activating accounts.

Position Responsibilities:

  • Develop and present customized proposals to include signage, promotions, naming rights, Hispanic marketing, hospitality entitlements and media (TV, radio, print & digital)
  • Sell sponsorship packages to both new and existing clients based on their marketing objectives and budgets
  • Work within a team environment to achieve the revenue goals for the organization
  • Qualify leads and develop a strategy to close new and existing business in a timely manner
  • Utilize all available resources including the internet, assorted publications, television, and radio to develop a robust target list of potential sponsors/advertisers
  • Maintain account receivables to ensure sponsorship payments are kept up-to-date
  • Service all accounts including day-of-game responsibilities throughout the season
  • Work in tandem with sponsorship services on execution
  • Heavy emphasis on cold calling and new business

Knowledge and Skills:
  • Bachelors Degree required with emphasis in communications, marketing and/or business preferred
  • Minimum of 5-7 years in sports media/sponsorship sales experience
  • Proven ability to network within corporate community with the instinct for selling sports media/sponsorship programs
  • Goal oriented, self-starter with strong work ethic and ability to manage multiple projects in a fast-paced and time sensitive environment
  • Demonstrated experience with Outlook, Word, Power Point, Excel and Photoshop
  • Experience with Salesforce CRM preferred
  • Experience with Scarborough Sports Marketing preferred
  • Exceptional interpersonal and communication skills and adhere to highest ethical standards
  • Ability to work non-traditional hours

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Gotham Club Membership Sales & Services Coordinator

Department:
Giants Enterprises
Reports To:
Gotham Club Manager
Status:
Full-Time/ Non-Exempt

POSITION SUMMARY:
The Gotham Club is seeking an experienced individual who will be responsible for premium sales and service efforts relating to our Gotham Club membership. The primary focus of this role is to maximize member satisfaction and retention. This role will establish and strengthen our member relationships by providing excellent, personalized customer service and to maximize revenue through membership renewals and increased attendance at member events.

POSITION RESPONSIBILTIES:
Membership Management, Marketing & Customer Service
  • Establish and enhance relationships with members through phone contact, e-mail correspondence and face-to-face meetings and events; provide prompt, accurate, courteous and complete service
  • Assist Club Manager with the development and coordination of all club sales, membership retention and marketing materials
  • Work with Club Manager to establish and enforce membership policies and procedures
  • Develop monthly member newsletter of important membership updates and upcoming events
  • Maintain member database, reservation system and club website
  • Provide highest level of customer service for all member needs including, but not limited to, execution of member benefits, event reservations, billing and invoicing and membership fees

Membership Retention & Business Development

  • Provide premium sales and service support with the coordination and execution of the 2016-2017 membership renewal process
  • Assist Event Program Manager with and participate in member events with the goal of building relationships and enhancing the membership experience
  • Contribute to the development and enhancement of membership benefits by striving to find new ways to add value to the member experience, while maximizing revenue

SKILLS AND QUALIFICATIONS:

  • Bachelors Degree required; emphasis in Communications, Hospitality, Marketing and/or business
  • Minimum of 3 years of customer service or sales experience within the service or entertainment industries (sports or hospitality industry preferred)
  • Exceptional communication skills, problem-solving and relationship-building skills
  • Experience servicing high-end revenue and corporate accounts
  • Highly motivated with desire to be successful in the field of sales and client relations
  • Proficient in Microsoft Office with emphasis in Word, Power Point and Excel
  • Experience with Photoshop and other design programs a plus
  • Must be able to work flexible hours, including most home games, nights, weekends and holidays

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Coordinator, Group Retention Sales & Service

Department:
Ticket Sales and Service
Reports to:
Manager of Suite, Premium and Group Retention
Status:
Part-Time, Hourly/Non-Exempt

Position Summary:
The primary responsibility of the Coordinator, Group Retention Sales & Service is to maximize sales from an existing client base composed, primarily, of group clients with a focus on schools and community organizations. The Coordinator will also heavily support the group benefit and service programs and assist with the planning and execution of client events and service initiatives. The focus of the department is to establish and strengthen customer relationships by providing excellent, personalized customer service and to maximize revenue through group and suite renewal sales and referral business.

Position Responsibilities:

  • Work with existing clients to coordinate group and suite events, manage customer service needs and grow customer client base through referral efforts
  • Establish and enhance relationships with group customers through phone contact, e-mail correspondence and face-to-face meetings and events
  • Complete game ticket transactions (payments, ticket reprints, reservations, etc.) for customers through Giants ticketing systems
  • Participate in the creation of client events to enhance the customer experience and grow relationships
  • Support the tracking, fulfillment and overall execution of group benefits programs
  • Utilize Salesforce CRM to track performance and revenue against goals, run reports and record customer interactions to obtain maximum efficiency
  • Provide day-of-game assistance in pre-game hospitality areas, group tailgate spaces, luxury suites, group seating areas and around ballpark as needed
  • Perform other various duties and tasks as assigned

Knowledge and Skills Required:

  • Minimum 1 year sales experience within the service industry (sports or hospitality industry preferred)
  • Excellent oral and written communications skills
  • Computer skills: MS Office (Excel, Word, PowerPoint)
  • Experience with tickets.com & Salesforce customer relationship management system preferred
  • Strong organizational skills and ability to prioritize multiple projects
  • Ability to thrive in a team environment and contribute to departmental initiatives
  • Must be able to work non-traditional hours including nights and weekends

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