Halos lead MLB in customer satisfaction
Angels ranked No. 1 in survey polling more than 80,000 fans
DETROIT -- The season isn't yet a month old, but the Angels already are No. 1 in one survey.
According to ESPN The Magazine, the Angels provide more overall customer satisfaction than any of the 29 other Major League clubs.
Polling more than 80,000 fans in SportsNation, it was determined that owner Arte Moreno and his organization are unsurpassed in delivering what the customer wants in their sport, and No. 6 overall among 122 franchises ranked.
This was determined on the basis of a variety of categories under the following headings: Bang for the Buck, Fan Relations, Ownership, Affordability, Stadium Experience, Players, Coach/Manager and Title Track.
Specifically, Bang for the Buck assessed wins over the past three years per revenues directly from fans. Fan Relations involved ease of access to players, coaches and management, while Ownership was judged on honesty and loyalty to players and city.
Affordability focused on ticket prices, parking and concessions. Stadium Experience embraced friendliness of environment and quality of game-day promotions. Players referred to on-field effort and likability off the field. The Coach/Manager category was defined by strength of on-field leadership.
Title Track encompassed championships already won or expected in the near future.
The Tigers, Diamondbacks, Brewers and Indians ranked second through fifth, respectively, among MLB clubs in the survey.
First among all team professional franchises were the Indianapolis Colts of the NFL.
Lyle Spencer is a reporter for MLB.com. This story was not subject to the approval of Major League Baseball or its clubs.