Order food at Chase Field with MLB.com app
At the Ballpark allows fans to satisfy hunger without missing much action
PHOENIX -- It's a conundrum as old as Major League Baseball itself. Fans want ballpark snacks, but don't want to miss any of the action.
But for visitors to Chase Field, they'll never have to choose between D-back dogs and the actual D-backs again. Thanks to the MLB.com At the Ballpark app, fans are able to order food from their seats on their mobile phones and devices.
Chase Field is one of five ballparks in the big leagues to use the app for food services. The Astros, Mets, Marlins and Phillies also offer their patrons the same service.
One satisfied user of the app is D-backs president and CEO Derrick Hall.
"I love it, I find myself using it a lot," Hall said. "It's everything you could want. Your food is waiting there for you, why stand in line? Especially for season-ticket holders who are there every game. You don't miss any action. I've gone up and come back down within the same at-bat. That's not going to happen if you're standing in line."
The way the partnership between the D-backs, Levy Restaurants and MLB Advanced Media works is fans download the app to their device and select Chase Field once they arrive at the ballpark. The app then brings up a list of different options nearest to where the customer's seat is and allows the person to custom order their food. Once credit card information is gathered and the order is placed, the app sends an alert to the device letting the fan know when their food is ready to be picked up without the need to stand in line.
"We're always trying to find ways to make things more convenient for fans so they don't have to spend too much time in line where they are missing live action," Hall said. "We decided to be a test market for the new technology, and that's very up our alley, because we consider ourselves to be very pioneering in many ways."
For Hall, his go-to order involves custom making a sandwich from Subway, while his children prefer the corn dogs.
"I'm picky with my food, so I like to tell them exactly what I want," he said. "It will be used in every stadium soon, there's no doubt about it. I think once people utilize it, they'll see how convenient it is and how it helps you see more of the game."
Tyler Emerick is an associate reporter for MLB.com. This story was not subject to the approval of Major League Baseball or its clubs.