2017 Ticket Exchange Program

FUTURE GAME GUIDELINES: AVAILABLE FOR FULL SEASON, 41-GAME AND 20-GAME PLAN HOLDERS ONLY

NEW FOR 2017! Self-Service Online Future Ticket Exchange Program. Available online via your My Mets Tickets account

Exchanges are not available over the phone, by mail or by e-mail

  • Exchanges are available at the Citi Field Advance Ticket Windows to the left of the Jackie Robinson Rotunda, on the Field Level concourse near the First Aid office or online via your My Mets Ticket account
  • Tickets forwarded to ticket_exchanges@nymets.com will no longer be accepted

All exchange requests and locations are subject to availability. Dates and guidelines are subject to change

There is no limit to the number of future game exchanges you may transact online

  • There is a maximum of three transactions per account per day to be exchanged at the Citi Field Advance Ticket Windows

There is a maximum of six (6) tickets that can be exchanged into any eligible game date

Ticket locations for exchanges may be limited for certain games based on availability

Tickets from the original season or plan ticket package are eligible to be exchanged. Single game ticket purchases and previously exchanged tickets may not be submitted for exchange

Future game exchanges must be submitted at least 48 hours prior to the scheduled start of the game

You may only exchange one game per transaction when you process your exchange online

Parking passes must be exchanged as part of a separate transaction when processed online

Tickets may only be exchanged at a one-to-one ratio. For example, the value of four tickets may not be exchanged into three tickets of higher value

For in-person exchanges, the hard tickets must be returned in order to process and reissue the new tickets at the Advance Ticket Windows at Citi Field

New tickets that are issued from previous exchanges are final sales and are not eligible for further exchanges

Ticket Plans must be paid in full and may not have a balance due in order to take advantage of the Ticket Exchange Program

Game Categories

  • If tickets are exchanged for tickets in the same game category, there will be no charge
  • If tickets are exchanged for tickets in a higher game category, the customer will be responsible for paying the difference at the plan holder price for Classic and Value games
  • You cannot exchange a non-Marquee ticket for a Marquee game or a non-Premium ticket for a Premium game
  • You may exchange a Marquee game for a different Marquee Game or a Premium game for a different Premium Game
  • If tickets are exchanged for tickets in a lesser game category, the customer will not be refunded the difference and a credit will not be added to the account

Seating Categories

  • If tickets are exchanged for tickets in the same seating category, there will be no charge
  • If tickets are exchanged for tickets in a higher priced seating category, the customer will be responsible for paying the difference at the plan holder price
  • If tickets are exchanged for tickets in a lesser priced seating category, the customer will not be refunded the difference and a credit will not be added to the account
  • Hyundai Club tickets can be exchanged for Hyundai Club tickets to a new game
  • If you do not have a Hyundai Club ticket, you cannot exchange for a ticket into the Hyundai Club

HOW TO EXCHANGE YOUR "FUTURE" GAME TICKETS VIA YOUR MY METS TICKET ACCOUNT

To access your account, go to Mets.com, hover over the green "Tickets" tab, and click on "My Mets Tickets"

We recommend utilizing a desktop or laptop, as this service may not be compatible with all mobile devices or tablets

Enter your account number and password. If your account is linked to your MLB.com account, you may enter your email address and password associated with your account

If you have forgotten your password, please click the button to reset your password, and a new password will be emailed to the email address on file for your account

If any changes need to be made to your account information, please contact your Season Ticket Account Service Executive

Under the My Ticket Inventory tab, select "Exchange Tickets" from the drop down menu

Select the game you want to exchange. Click "Continue." Please note: you may only exchange one game per transaction. Parking can be exchanged as part of a separate transaction

Select your new game date. Search by month and then select the game date you want to exchange into. Only available games will appear based on the game you are exchanging out of

Select your seats from the interactive seat map! You will be defaulted to your price range, however, you may select a different seating category. Tickets must be exchanged for the same quantity (i.e. two tickets for two tickets)

Once seats are selected, review and proceed to checkout by clicking "Continue"

Tickets@Home is the only delivery method. If payment is required, you will need to provide credit card information on the payment screen

To complete the transaction, click "Buy Tickets"

Once the transaction is complete, you will receive a confirmation email confirming your ticket exchange. The email will provide a link for you to view and print your tickets

PAST (UNUSED) GAME GUIDELINES: AVAILABLE FOR FULL SEASON, 41-GAME AND 20-GAME PLAN HOLDERS ONLY

Available at the Advance Ticket Windows outside Citi Field and on Field Level concourse and by mail only to: New York Mets, Citi Field (120-01 Roosevelt Ave), Flushing, NY 11368 - Attn: Ticket Services

Exchanges for unused tickets cannot be completed online or via phone

All exchange requests and locations are subject to availability. Dates and guidelines are subject to change

Only tickets from the current season or plan package are eligible to be exchanged. Single game ticket purchases and previously exchanged tickets are not eligible for exchange

Tickets may only be exchanged for Monday through Thursday games, excluding Marquee and Premium Games

There is a maximum of three transactions per account per day to be exchanged at the Citi Field Advance Ticket Windows

There is a maximum of six (6) tickets that can be exchanged into any eligible game date

Tickets may only be exchange at a one-to-one ratio. For example, the value of four tickets may not be exchanged into three tickets of higher value

The original tickets issued by the Mets, as printed on official Mets ticket stock or in a season or plan holder booklet, must be returned in order to process the exchange. PDF or printed out tickets will not be accepted

New tickets that are issued from previous exchanges are final sales and are not eligible for further exchanges

The last game available for which you may exchange a past/unused game ticket is August 24, 2017

Ticket Plans must be paid in full and may not have a balance due in order to take advantage of the Ticket Exchange Program

Unused tickets being exchanged by mail or in person must be received by the Ticket Office no later than 48 hours prior to the new game date

Unused parking passes are not eligible to be exchanged

Game Categories

  • If unused tickets are exchanged for tickets in the same game category, there will be no charge
  • If unused tickets are exchanged for tickets in a higher game category, the customer will be responsible for paying the difference at the plan holder price
  • If unused tickets are exchanged for tickets in a lesser game category, the customer will not be refunded the difference
  • Tickets cannot be exchanged for Marquee or Premium games

Seating Categories

  • Unused tickets will be exchanged for tickets in the same seating category, subject to availability
  • If tickets are not available in the original seating category, exchanged tickets will be placed in the next available lower priced seating category
  • You cannot exchange ANY unused ticket for a Hyundai club ticket. Unused Hyundai Club tickets will be assigned a new location, subject to availability