This A-to-Z Guide was created by the Pittsburgh Pirates to assist guests during their visits to PNC Park. The information in this guide is always subject to change.
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Pittsburgh Pirates Baseball Club
PNC Park at North Shore
115 Federal Street or P.O. Box 7000
Pittsburgh, PA 15212
Phone Numbers: (412) 321-BUCS or (1-800) BUY-BUCS
Tickets for future Pirates home games can be purchased in many ways:
Online:
In person:
By mail:
Guests who appear to be under age 30 are required to show valid photo ID indicating legal proof of age when purchasing alcohol inside the ballpark. Alcoholic beverage sales are limited to two (2) alcoholic beverages per person, per ID. Alcohol will be discontinued at the end of the 7th inning for the entire building, vendor and concession stands. The Pirates and game day security staff reserve the right to remove any Guest who is being unruly or disruptive due to his or her intoxication, as well as deny any individual who appears intoxicated entry into PNC Park. The Pirates and concessions vendors also reserve the right to deny beverage service to any Guest that appears intoxicated.
Available for all Pirates home games are the All You Can Eat Seats. The All-You-Can-Eat seating sections will be in the outfield reserved seats starting with section 147 and moving to section 146 based on demand. Menu items include: hot dogs, hamburgers, nachos, salads, popcorn, peanuts, ice cream and soda. A concession stand on the Riverwalk will be exclusively dedicated to All-You-Can-Eat seat holders. A maximum of four of each item per trip to the dedicated concession stand will apply. Water and adult beverages will be available for purchase at nearby concession stands. Wristbands will be distributed to ticket buyers on game days at a kiosk
located on the Riverwalk near the All-You-Can-Eat concessions area. Tickets can be purchased for $35 in advance or $40 day of game.
Buy tickets here at pirates.com »
The Pittsburgh Pirates Alumni Association, Inc. is a tax-exempt, non-profit corporation headquartered at PNC Park. Its regular membership consists of all living former Pirates players, managers, coaches and other former major leaguers, while the professional membership category includes minor league players, managers, coaches, broadcasters and front office personnel.
The Pirates Alumni Association was founded to 1) promote and support the game of baseball on behalf of the Pittsburgh Pirates on an amateur and professional level through personal appearances, speaking engagements, clinics and fundraising activities, 2) raise and disburse funds for selected local charities and be involved in community driven activities which support our charitable causes, 3) provide an active association dedicated to helping its membership and their families through support, direction and counseling with the Pirates Alumni "Special Assistance Program" and 4) communicate to its membership through a semi-annual newsletter and regularly scheduled chapter meetings.
For more information regarding the Pirates Alumni Association, please call (412) 325-4747.
PNC Park welcomes Seeing Eye dogs or other animal assistants utilized by the disabled or visually impaired. We are unable to accommodate any other animals on a regular basis.
Those interested in singing the National Anthem prior to a Pirates home game should send a cassette tape or CD to National Anthems, Pittsburgh Pirates, P.O. Box 7000, Pittsburgh, PA 15212 or contact the Promotions Department at (412) 325-4651 for further information.
ARAMARK Sports and Entertainment manages food and beverage services, retail stores and merchandise sales at PNC Park. Fans will enjoy 31 permanent and 24 portable concession stands, six permanent and eight portable novelty shops, and five team store locations at PNC Park. There's even a public food stand just for kids! ARAMARK at PNC Park may be reached by calling (412) 325-4450.
ARAMARK and the Pirates are pleased to offer ARAMARK Dollars to PNC Park Guests. These cash equivalent certificates are available in $5 increments and may be used at all ARAMARK permanent and portable concession stands, Pirate Gear locations and at the Pirate Outfitters Team Store. ARAMARK Dollars may be purchased by calling (412) 325-4450 or at the Pirate Outfitters Team Store.
Assisted listening devices may be picked up at the Guest Relations office on the Main Concourse free of charge. Please present your valid credit card or Driver's License for deposit, which will be returned to you upon return of the equipment.
For your convenience, PNC Bank ATM machines are located throughout PNC Park:
Pirates players sign autographs before each game when time and Major League Baseball regulations permit. However, we cannot guarantee autograph opportunities will be available and may have to suspend these opportunities for fan/player safety reasons. Throughout the year, Pirates players sign hundreds of autographs that are donated to local charities. Due to these numerous requests we are not able to provide autographs on an individual basis. Special autograph sessions are scheduled throughout the year.
AED devices are located outside the Press Elevator and Right Field Suite Elevator, on the Main Concourse, Suite Level, Club Level, and on the Upper Concourse. An AED is also located on the Riverwalk. Below is a detailed list of the AED locations:
Beginning in the seventh inning and continuing post-game, AAA East Central will offer complimentary service to Guests needing automotive assistance. The "Buc Truck" is located at the west side of the ballpark to help fans with automotive difficulties. To reach the Buc Truck, please see a Guest Relations representative or stop by the nearest Guest Relations location. Guests may also contact AAA directly by phoning (412) 362-1900.
Baby changing tables are available in all public restrooms at PNC Park, including Family Restrooms.
The Pirates welcome signs and banners. To ensure that these articles do not pose a safety risk or detract from the enjoyment of other guests, the Pirates request you adhere to the following guidelines:
The Pirates reserve the right to remove any banner/sign that violates these guidelines.
Batting practice generally begins two hours before most home games. Both teams take infield practice 40 minutes before game time. Times are approximate and subject to change without prior notification and at the discretion of either team.
Bike racks are located outside the ballpark on Federal Street near the Roberto Clemente Bridge entrance to the park and at the southwest entrance near the Allegheny River. Bikes are not permitted inside the ballpark.
Celebrate your birthday at PNC Park during a game with our birthday package. The birthday package includes a visit from a Pirates Mascot, game tickets, a Pirates cap, and a birthday greeting on the LED board. Ask about our loaded ticket for your food options. Call the Birthday Hotline at (412) 325-4778 for reservations.
See Scoreboard Messages.
Mooring points are located along the Roberto Clemente Park river wall. Access is on a first-come, first-served basis. Boat mooring is restricted at the Roberto Clemente Park river wall during designated Fireworks Nights.
The Bucaroos Kids Club offers member-only benefits for kids up to 14 years of age. You'll get a special welcome packet that includes a t-shirt, Very Important Kid membership card, a Let's Go Bucs wristband, vouchers for free Pirates tickets, invitations to autograph sessions & exclusive events and a whole lot more.
Join the Bucaroos Kids Club now »
For information on routes and bus schedules, please call the Port Authority Transit (PAT) at (412) 442-2000 or stop by any Guest Relations location for printed PAT schedules.
Guests are welcome to bring cameras and video recorders (not in hardsided cases) into the ballpark for personal use only. Commercial use of photos without the expressed consent of the Pirates is prohibited. Fans are requested to avoid standing in the aisles while using this equipment. Guests should not obstruct the views of others while taking pictures and refrain from using tri-pods and monopods. The Pirates reserve the right to remove any Guests that do not cooperate with this policy.
The following is a list of souvenir and gift locations:
All concession stands are accessible to Guests with disabilities. Should any Guest need additional assistance, please ask any ARAMARK or PNC Park representative.
The Pirates accept American Express, MasterCard, Visa and Discover credit cards. These credit cards will also be accepted at all ARAMARK permanent concession stands, Pirates Outfitters and Pirates Gear locations.
The Designated Driver booth is sponsored by ARAMARK. Registrants for the "Responsibility Has It's Rewards" Program must be 21 years of age and have a valid Driver's License. In return for promising responsibility for the safe and sober transportation of their group from the ballpark, a registrant will receive one (1) coupon redeemable for a non-alcoholic beverage during the game at Northshore Refreshment Company locations only. Registrants also receive a Designated Driver paper wristband. The Designated Driver booth is located on the first base side of the Main Concourse across from Section 101.
The Pirates are committed to providing every Guest with a comfortable and enjoyable experience at the ballpark, including those Guests with disabilities. To accommodate our Guests with disabilities, PNC Park offers the following:
The PNC Park event staff is ready to help with any questions you may have about access to and within PNC Park. While attending events at the ballpark, please contact a member of our Guest Relations staff for assistance or information. When away from the ballpark, please phone (412) 321-BUCS for disabled access information.
Drinking fountains are available throughout PNC Park at the following locations:
For the convenience of our Guests requiring special assistance, elevators are located throughout PNC Park. Please refer to the directional signage nearest you for specific locations.
Escalators are located at the third base/left field stands near Pop's Plaza and provide mechanized access to the Grandstand Level of PNC Park. Escalators are also located behind Home Plate to provide access from the street level to the Main Concourse. Please refer to directional signage for specific escalator locations.
For the convenience of our Guests, Family Restrooms are located on each level of PNC Park. Smoking is not permitted in these locations or throughout the ballpark:
In the interest of player and Guest safety, PNC Park maintains a zero tolerance policy regarding fan interference with a ball in play or a player during the game. Failure to comply with the policy could result in immediate removal from PNC Park and criminal sanctions.
The PNC Park First Aid Stations are located on the Main Concourse and Grandstand Level. For the protection of our Guests, trained medical persons are on duty for all games. The First Aid Stations at PNC Park are equipped with advanced life support, cardiac monitor, oxygen equipment and I.V. drug administration. Should you have a medical emergency or need medical assistance, please refer to the nearest directional signage for First Aid Station locations, call for assistance on a Guest Relations Courtesy Telephone or ask any member of the PNC Park event staff.
Guests are welcome to keep any foul ball hit into the stands. At no time should a foul or home run ball be thrown back on the field. Violators will be subject to ejection at the clubs discretion. Any Guest interfering with a ball in play will also be subject to ejection at the clubs discretion. Unfortunately, the Pirates are not able to accommodate requests for player autographs of foul balls.
Gates open one and one half hours (1 1/2) prior to game time on weekdays (Monday through Friday) and fans can enter the park two hours prior to weekend game times (Saturday and Sunday) by using the center field and right field Riverwalk gates as well as the Trib Total Media Hall of Fame Club. The Riverwalk will open two hours before weekday (Monday through Friday) games and two and one half (2 1/2) hours prior to weekend (Saturday and Sunday) games.
Major League Baseball and the Pittsburgh Pirates are committed to creating a safe, comfortable and enjoyable ballpark where:
In addition, inappropriate or indecent shirts, tee shirts and hats will not detract from the Guests experience. The Pirates reserve the right to eject any Guest who violates any of the above Guest Conduct rules.
Guests may seek assistance from any PNC Park employee. Additionally, Guest Relations staff locations are located throughout the building and are open to serve you at least one and one-half hours (1 1/2) prior to each game and 30 minutes after each game. Guest Relations locations are as follows:
The Trib Total Media Hall of Fame Club will offer a casual dining and sports bar atmosphere with wait service and will be open to all ticket holders before, during and after games. The space occupies approximately 8,000 square feet and features an open fl oor plan with table seating for more than 215 fans, a full-service bar and a lounge chair seating area. Twenty flat screen HD televisions, including two 70-inch flat screens, will ensure fans don't miss any of the game action. The Trib Total Media Hall of Fame Club will also feature a 1,000 square foot outdoor patio overlooking left-center field, the Riverwalk and the Allegheny River, complete with a full bar, table seating for more than 100 fans and a canopy covering to shade the area from the sun. All fans in the ballpark will be able to access the Trib Total Media Hall of Fame Club from the stairs located just inside the Center Field Gate, through the entrance on Federal Street near the Willie Stargell gate, across the pedestrian bridge adjacent to the second floor of the Pirates Outfitters store and through the left field bleachers.
Highmark Legacy Square is a permanent interactive exhibit to honor and preserve the history of the Negro Leagues and the great players from the Homestead Grays and Pittsburgh Crawfords. The interactive exhibit is located inside the Left Field Gate Entrance at PNC Park shares the inspiring story of the remarkable people that helped revolutionize the sports and business world in their own way.
The exhibit features life-size bronze statues of former Negro Leagues greats, each accompanied by an interactive kiosk allowing fans to view a personal video and learn about the player's background, Hall of Fame honors and playing statistics. The highlight of the exhibit is the Highmark Legacy Square Theatre, an indoor 25 seat movie theatre that presents the legacy of the Negro Leagues on many interactive levels.
For more information about Highmark Legacy Square, please call (412) 325-4731. To schedule a Highmark Legacy Square Tour, please contact (412) 325-4700 or e-mail at pncparktours@pirates.com.
When a Pirate hits a home run at PNC Park, Guest Relations staff members will approach the Guest who caught the ball. Guests have the option to return the ball to the staff member in exchange for an autographed baseball signed by the Pirate that hit the home run. Signed baseballs will be mailed to the Guest.
Young children attending Pirates games may obtain a free ID bracelet personalized with their name and seat location, enabling event staff to return lost children to their seats. Wristbands are available for all home games at any Guest Relations location. Please report concerns about a lost child to the nearest Guest Relations location or contact any PNC Park employee for assistance.
Future Bucs may take a break from the action at Kids Play Land located at the Right Field Gate. Kids Play Land features a miniature PNC Park configuration as well as a multi-purpose play set. Children ages five through ten are permitted and must be accompanied by an adult. For the safety of all our young Guests, Pirates event staff may close the area during inclement weather.
Following select Sunday games, the Pirates invite all Kids age 14 & under to participate in Kids Run the Bases - right on the field! Families wishing to participate should exit PNC Park at the Right Field Gate. The line begins forming in the 8th inning at the Mazeroski Way culde-sac; Canonball Crew members will be on hand to direct guests. Please note that as is the policy for all ticket holders, there is no re-entry once a guest has exited PNC Park. The Pirates reserve the right to cancel Kids Run The Bases in the event of inclement weather or for other reasons.
It's easy to join: Only $40 for the ENTIRE year* plus a valid gameday ticket gets you access to the six exclusive Lady Bucs Club Parties. Membership
includes game tickets, the exclusive gift of the night plus pregame food, drinks, entertainment, prizes and more!
* 2009 Lady Bucs Membership is valid January - December 2009.
For more information on the Lady Bucs Club contact 412-325-4408 or visit pirates.com/ladybucs.
Levy Restaurants is the exclusive caterer at PNC Park for the luxury suites, PBC (Pittsburgh Baseball Club) and The Lexus Club, providing the finest in quality food service. Here are some of the choices Guests have for concessions in the exclusive Pittsburgh Baseball Club:
Play where the Pirates play. Host your private event at PNC Park. For more information, call our event planner at (412) 325-4746.
Found articles may be turned in at any Guest Relations location. PNC Park staff will record pertinent information and lost articles will be cataloged and maintained for 30 days. Guests needing assistance in retrieving lost items during non-game hours may call (412) 325-4911.
Guests should report any missing persons at any Guest Relations location (See Guest Relations for locations). Guest Relations staff will work closely with the PNC Park game day security staff to locate the missing individual(s). See Kids Identification Bracelets.
Pirate Outfitters at PNC Park, 115 Federal Street, Pittsburgh, PA 15212, 412-325-4465.
Fans may also view a full-scale merchandise catalog on the Pirates official website at pirates.com.
On-field ceremonies occur prior to each Pirates home game to salute corporate partners, civic and community activities and provide entertainment for PNC Park Guests. These ceremonies include throwing out the first pitch, the singing of the National Anthem, color guards and group recognitions. If you or your group would like to participate in an onfield ceremony or have questions, please phone the Pirates Promotions Department at (412) 325-4651. Ticket sales minimums may apply.
Major League Baseball and the Pittsburgh Pirates are committed to creating a safe, comfortable and enjoyable atmosphere for fans attending games at PNC Park.
Each Guest is permitted to bring one bag into the ballpark. MLB and the Pirates recognize that bags, purses, fanny packs and backpacks 16 x 16 x 8 or smaller are permitted. All bags are subject to search upon entry and within the ballpark. Soft-sided coolers and soft-sided briefcases are permitted. Hard-sided coolers and briefcases, ice packs and cooler inserts are NOT permitted. For the convenience of those Guests not carrying purses, fanny packs and bags into the ballpark, express lanes are offered at each gate.
Guests are permitted to bring bottled water and food that may fit into a 16 x 16 x 8 soft-sided bag. Water bottles should not exceed 24 ounces in size, and must be clear, plastic, sealed and disposable. Children's juice boxes and items necessary for medical purposes are permitted. Alcoholic beverages, carbonated beverages, sports drinks, cans, glass bottles and thermoses are not allowed.
Outside food and beverage is not permitted entry into the Lexus Club, Suite Level or the Trib Total Media Hall of Fame Club areas.
For the comfort and security of all Guests, hazardous or disruptive items cannot be brought into PNC Park. Samples of these items that are not permitted include boom boxes, infl atable balls, balloons, motorcycle helmets, Frisbee discs, laser pointers, fireworks, footballs and weapons of any kind. The Pirates reserve the right to inspect and remove any packages and/or containers.
There are many parking options for fans attending Pirates games at PNC Park. If you are coming from the East, South or West, and do not have a Pre-Sold parking space, Downtown parking is recommended for easiest access and exiting. PNC Park is a delightful five-minute walk from downtown across the Clemente Bridge. If you are coming from the North, North Shore parking provides the easiest access and exiting. See also Driving Directions.
A tented area located near center field along the Allegheny River, the Pirates Picnic Park offers a spectacular view of downtown Pittsburgh and the Roberto Clemente Bridge. Celebrate with a client outing, company picnic or alumni reunion at PNC Park. ARAMARK will supply the food, as you host a pregame picnic prior to any regular season Pirates home game for your group of up to 375 persons; then cheer the Pirates to victory in your own group seating area. Contact the Pirates at (412) 325-4408.
Located down the right field line, this unique group area offers seating within the first ten rows of the PNC Park Grandstand Level. Group packages are available with or without food. For more information, please phone the Pirates at (412) 325-4408 or 1-800-BUY-BUCS.
The right to postpone the playing of a game shall be vested in the home club. Once a game has started the Umpire-in-Chief shall have sole right to determine whether the game shall be terminated because of inclement weather or unfit playing conditions. Under the provisions of the Official Playing Rules, the Umpire-in-Chief shall have the sole and unquestioned authority to determine whether and when play shall be halted during a game; whether and when play shall be resumed; and whether and when a game shall be terminated because of bad weather or unfit playing conditions. The Official Playing Rules provide that when a game is temporarily suspended for rain, umpires must wait 30 minutes before calling the game. However, umpires have been instructed to wait at least one (1) hour and 15 minutes before calling the game. Should there be a second suspension, umpires shall wait at least 45 minutes before calling a game. For third and any subsequent rain delays umpires are to wait at least 30 minutes (as stated in the Major League Baseball Rule Book).
Premium seating is located in three areas of PNC Park. Luxury Suites and The Lexus Club seats are available for individual purchase. The Suites are located on the Suite Level, directly above the first level of the ballpark running from Left to Right Field. Suite Level ticket holders have exclusive access to the PBC (Pittsburgh Baseball Club). The Lexus Club seats are located directly behind Home Plate (Sections 14-19) and include exclusive access to The Lexus Club, as well as the PBC lounges.
The PBC (Pittsburgh Baseball Club) is located on the Club Level of the ballpark (Sections 207-228). PBC ticket holders have exclusive access to the three PBC clubs - Club 3000, Keystone Corner and Gunners.
For more information on premium seating, please phone the Pirates at (412) 321-BUCS or 1-800-BUY-BUCS.
Each fan eligible to receive a promotional item, based on age guidelines, must have a game day ticket and pass through the turnstile to receive the item.* Organizations requesting promotional items for fundraising events and donation purposes should make their requests in writing on their organizational letterhead and send it to Pittsburgh Pirates, Community Relations Department, P.O. Box 7000, Pittsburgh, PA 15212.
*Kids giveaways are for children age 14 and under.
The Pirates are proud to show replays of exciting plays on the Main Scoreboard. However, due to Major League Baseball rules the following may not be shown: pitched balls not put into play (called balls and strikes), force plays at second base, "bean" balls and fights/arguments. Close plays may be shown once and only at regular speed.
For the comfort and security of all our Guests, we do not allow fans to enter PNC Park with hazardous or disruptive items. Samples of these items that are not permitted in the ballpark include boom boxes, infl atable balls, balloons, motorcycle helmets, Frisbees, laser pointers, fireworks, footballs and weapons of any kind. The Pirates reserve the right to inspect and remove any packages and/or containers. Also see Umbrella Policy.
Pocket schedules for the season are available at all Guest Relations locations throughout PNC Park and at all Pirates ticket outlets. Guests can receive a schedule through the mail by sending a stamped, self-addressed envelope to: Pirates Schedule, P.O. Box 7000, Pittsburgh, PA 15212, or log onto pirates.com for the complete game and promotional schedule.
For a $35.00 donation to Pirates Charities, you can schedule a scoreboard message (birthday greeting, anniversary message, etc.) that will appear in the middle of the fourth inning during Pirates home games on the main message board. For an additional $15 donation, the Pirates will send you a scoreboard memory photo of your message (please allow at least three weeks for delivery). There will be a limit of 25 messages per night and requests will be handled on a first come first served basis.
Requests received on the date of the request cannot be honored due to time constraints. For more information about scoreboard messages, please contact the Scoreboard Message Hotline at (412) 325-4992 or email your message to scoreboardmessages@pirates.com.
Messages are also available for purchase online at pirates.com/scoreboardmessages. A service fee will be applied to online orders. All message requests are subject to availability and the Pirates have the right to refuse any request. All donations benefit Pirates Charities.
In consideration of the health and comfort of others, smoking is not permitted anywhere in PNC Park. The Club reserves the right to eject any person violating this policy.
The Southwest Airlines Flight Deck is located underneath the main scoreboard at PNC Park. Enjoy a great view of PNC Park while you host your company's outing, class reunion or just "Party on the Deck." For more information, contact Group Sales at (412) 325-4408.
A number of souvenir locations are located throughout the ballpark. In addition to 14 portable novelty locations throughout the seating area, there are three retail stores at PNC Park. The 4,500 square foot Pirates Outfitters Team Store is located in left field off of the Left Field Rotunda and is open year round for your shopping needs. Behind Home Plate, Guests will find an auxiliary team store location featuring a limited selection of team store merchandise. The Pirates Cap Company is located just off the Trib Total Media Rotunda.
PNC Park is available on non-game days and during the off-season for various events. We can accommodate groups from 20 to 2,000 guests for corporate events, seminars, weddings, cocktail receptions, holiday parties, charity galas, bar/bat mitzvahs and much more. For more information on having your event at PNC Park, please call (412) 325-4746, or visit pirates.com/pncparkevents.
PNC Park welcomes Guests that bring and utilize their own strollers however, the use of strollers should not in any way inhibit general Guest movement or block any aisle ways. Strollers are not available to rent. Guests may check strollers at the Guest Relations offices on the Main and Upper Concourses. Strollers may be subject to search by game day security staff.
Unlike any other premium seating experience, the Suites at PNC Park offer unprecedented service and surroundings. Levy Restaurants provide exclusive food and beverage catering to the Suites. For information, please phone the Pirates Premium Seating Department at (412) 325-4780.
A taxi stand is available to assist you home. The stand is located on the west side of Federal Street, adjacent to the "Spring Hill Suites by Marriott" hotel. You can also stop in the Main Guest Relations office, located on the Main Concourse behind section 117. One of our Guest Relations representatives will be happy to call a cab for you. Below is a list of local cab companies to serve you:
Public pay telephones are located throughout PNC Park. Below is a list of the pay telephone locations. Also for our guests assistance and informational purposes, Courtesy Telephones are available at Guest Relations on the Main Concourse (117) and Upper Concourse (317).
The Pittsburgh Pirates invite you to tour PNC Park, "The Best Ballpark in America." Our interactive, one-of-a-kind tour will give Guests a broad view of the 38,000-seat facility with its classic view of the city's picturesque skyline. PNC Park tours are available from April 14, 2009 through September 25, 2009. Tours are offered Monday-Friday, on both gamedays and nongamedays.
Tours will begin promptly at both 10:00 a.m. and Noon on days when the Pirates are scheduled for an evening game. An additional Tour will be given at 2:00 p.m. on dates when there is no home game. There will be no tours on dates when there is a day game scheduled or on holidays. Tours are also offered one Saturday per month. The dates for the 2009 season are as follows: May 30, June 13 & 27, July 18, August 22 and September 5. Saturday tour times are 10:00am, 11:00am and noon.
All dates and times are subject to change.
Group tours are offered for organizations with 25 or more persons and special group rates are available. Schools and organizations with more than 50 persons will be divided so that each tour group has a maximum of 50 guests. Walk-up tours are available. Tickets may be purchased from 9:00 a.m. to 2:00 p.m., Monday through Friday, at the Pirates Ticket Office at the corner of Federal and West General Robinson Streets. Walk-up Guests may join a scheduled group tour.For more information, please call (412) 325-4700 or 1-800-BUY-BUCS ext. 4700 to reserve your date now. You may also correspond with our tour staff by e-mail at pncparktours@pirates.com.
For the safety and viewing enjoyment of all fans, umbrellas are permitted in the ballpark and can only be opened during rain delays (may not be open during play).
Wheelchairs are available for emergency purposes only. Fans in need of a wheelchair should go to any Guest Relations information booth conveniently located at each entrance to PNC Park, or contact any Guest Relations staff member for assistance.
Phone and Internet purchases may be picked up with confirmation number and photo ID at any open PNC Park ticket window or kiosk, during normal business hours or on game nights. Tickets ordered for luxury suites or through special arrangements from members of the Pirates organization including players and front office staff are to be picked up at the main box office windows located at the corner of Federal and West General Robinson Streets. Complimentary tickets may be picked-up one and one half (1 1/2) hours prior to game time. Windows are designated as "Will Call" by electronic message signs.
The Pirates seven World Series Suites, located down the left field line on the Club Level, provide a beautiful view of Pittsburgh's city skyline. Six suites accommodate 40 people and one holds 30. For larger groups, two World Series Suites can be combined to host as many as 100 guests. Each World Series Suite is equipped with a private, temperaturecontrolled indoor lounge with high-top tables and bar stools, outdoor balcony seating and indoor televisions. Catered by world-famous Levy Restaurants, the World Series Suites offer an opportunity to entertain your guests in comfort and style. For information or to reserve a World Series Suite, please phone the Pirates at (412) 325-4408.
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