How is Membership different than regular season tickets?
The San Diego Padres Membership program consists of customized year-round benefits, events and discounts that have been designed specifically for you. New in 2016 is the ability to completely customize your Membership using points as part of the Compadres Fan Rewards Program. The core Membership benefits include your season seats and ticket benefits (i.e. Ticket Exchange Policy, Ticket Flexibility Policy, Unused Ticket Night, etc.). However, Membership is much more than just your season tickets and we want to recognize you as more than a season ticket holder but as a Member of the Padres family.
Are some Membership types more expensive than others?
The cost of your Membership is dictated by your seat location and Membership level (Platinum, Gold or Blue).
Can I upgrade my Membership?
Yes, the Membership levels are dictated by the season ticket plan that you have selected. You are able to upgrade your Membership by upgrading the number of games in your season ticket plan.
I just renewed, when will my Membership be effective?
Your Membership is effective from January 1, 2016 - December 31, 2016 as long as your account remains in good standing.
What is the deadline to renew my 2015 Padres Season Ticket Membership?
In order to attend Fantasy Camp and take advantage of the 12-month payment plan, Platinum Members must renew by September 15th, 2015. In order to guarantee your current seat location and the renewal price (prices will increase after October 15th, 2015), all Members must renew by October 15th, 2015. In order to guarantee the opportunity to purchase tickets to the 2016 All-Star Game hosted at Petco Park, Gold and Platinum Members must renew by November 15th, 2015.
How long is my 2015 Membership valid for?
Your 2015 Membership will be valid from January 1, 2015 to December 31, 2015.
What are digital tickets?
All season ticket Members receive their season tickets conveniently loaded onto a Membership card and available through the MLB.com Ballpark app. All Member tickets are delivered exclusively digital for the 2016 season. Through the Compadres Fan Rewards program, your digital tickets are automatically updated with all changes made to your season plan (i.e. exchanges). You can load e-cash onto your Compadres account to use throughout the ballpark at concession and merchandise locations.
How many Membership cards will I receive?
You will receive one (1) Membership card for your account.
Will my ticket partners be able to receive their own Membership card?
You can nominate a share partner through your Compadres account. Your partner will receive an e-mail with instructions on how to sign up for Compadres. Once completed, they will be able to use a digital membership card by downloading the MLB.com Ballpark app on their smartphone and signing in using their Compadres account details. The digital membership card has all of the same benefits as the physical membership card. They will not receive a physical membership card.
When will I receive my Membership card?
If you are a current Member, your Membership card from 2015 will be valid for the 2016 season. New Members will receive a Membership card in March of 2016. You can also access your Membership card in the MLB.com Ballpark app as part of the Compadres Fan Rewards program.
Can I still get printed tickets?
You do have the option to purchase commemorative tickets for your season membership, in addition to your Membership card at a rate of $50 per seat, regardless of Membership Level. You are required to purchase commemorative tickets for all seats on your account if you choose this option. This must be paid in full by November 15, 2015. After November 15, we cannot accommodate the printing of tickets on commemorative stock.
What do I do if my Membership card is lost or stolen?
If a Membership card is lost, you will be required to contact your Membership Services Representative to request a replacement card at a fee of $10 per card. In the instance of a stolen Membership card, the card will be replaced at no cost upon provision of a police report.
Does my Membership card guarantee admission for a game?
Yes, by simply scanning your Membership card or the digital card in the MLB.com Ballpark app at any entry gate, you will receive entry into Petco Park. A receipt that shows where your seats are located for that specific game will print from the scanner located at the entry gate once the card is scanned.
What are Unused Ticket Nights?
The Padres offer six (6) Unused Ticket Nights during the 2016 season. You are able to turn in any tickets from games that go unused for these nights. You can redeem unused tickets by visiting the Ticket Office at Petco Park with your Membership card or by contacting your Membership Services Representative.
As a Member, do I get a discount on additional tickets throughout the season?
As a Member, you can purchase up to (6) additional tickets per game for your friends and family. The price of your discounted ticket would correspond to the tier (Grand Slam, Homerun, Triple, Double, Single) that is assigned to that particular game.
Does my Season Membership plan come with Opening Day tickets?
Current Members are guaranteed Opening Day tickets. This game is included in your Season Membership plan. New Members will receive Opening Day tickets subject to availability.
How do I pick my exclusive Member-only events?
The Padres offer many exclusive events throughout the entire year for our Members. You are able to redeem these events in your Compadres portal using your Compadres points, if you so choose. Events will be added to the Marketplace approximately two months prior to the event date.
Do Members get into the ballpark early for home games?
Members can enter Petco Park two hours prior to first pitch (30 minutes before the general public) at the Park Boulevard gate entrance. Additionally, Member-only lines are available at the Park Boulevard Gate and Home Plate Gate entrances.
Do Members get pre-sale opportunities for other events hosted at Petco Park?
When available, the Padres offer special Member-only presales for events hosted at Petco Park.
Does the Team Store merchandise discount work online?
Your merchandise discount (10%) is valid only at the Padres Majestic Team Store located at Petco Park. Your Membership card and accompanying photo ID are required to secure your Member discount.
Is there a limit to the amount of times we can use a "Members Only" offer from the Compadres Perks?
There is a limit of one discount per transaction and your Member discount cannot be combined with any other offers, coupons, or discounts. From time to time you may be eligible for an exclusive offer from a Padres partner that is a single use coupon. Please refer to the terms of those specific offers for more details.
How do I get the Free MLB At-Bat subscription?
All Members who renew or buy by November 15, 2015 will receive a free MLB.com At Bat subscription in the spring of 2016.
Compadres Fan Rewards
What is Compadres Fan Rewards?
Compadres Fan Rewards is the official loyalty program of the Padres available to all fans. Points are awarded for the things you already do as a fan enter the ballpark and purchase tickets, pay with e-cash, engage on social media and many other activities. Members receive exclusive loyalty point bonuses based upon their membership tenure, level and spend. For Members, points can be used to redeem Member Events, an authentic customized jersey, 2016 giveaway box, memorabilia, exclusive experiences and items. You can access the Compadres Fan Rewards program through the MLB.com Ballpark app and the Compadres portal (rewards.padres.com).
How do I sign up for Compadres Fan Rewards?
Simply visit the Compadres page on padres.com (padres.com/compadres) and click "Compadres Login". Enter your MLB account information or press "Create New Account" if you do not currently have a MLB account. Follow the proceeding prompts.
Do Compadres points expire?
Compadres points expire on October 31, 2015 for the 2015 Membership year. New for 2016, Compadres points won't expire until December 31, 2016.
How do I use my Compadres points?
Compadres points can be redeemed in the Marketplace or Auction portals under "Rewards" in your Compadres portal. Marketplace items are purchased outright, while Auctions use a bidding system. You only spend your Compadres points if you win the Auction you are bidding on. Once you purchase an item from the Marketplace or win an item from an Auction, you will receive an e-mail with instructions on how to redeem your reward.
What is e-cash?
E-cash is money that is loaded onto your Compadres account through the Compadres portal. As a Member, each time you load funds, you receive 10% automatic cash back onto your account. E-cash is accepted at ballpark concession stands, bars, restaurants and at the team store. It is not currently accepted at in-seat service seating sections, portable concession stands in Park at the Park or at the Box Office for ticket purchases.
What is auto-reload?
By enabling auto-reload, you never run out of e-cash. Once you dip below your desired minimum threshold, additional funds are automatically reloaded onto your account from the credit card you enable auto-reload with. Every time your account auto-reloads, Members receive the 10% automatic cash back onto your account. Additionally, the very first time your account auto-reloads, Members will receive a one-time $25 cash bonus loaded to their account.
How do I exchange tickets?
Platinum and Gold Members are able to exchange up to 50% of their Season Membership plan. Exchanges must be done 48 hours prior to the game you are exchanging into or out of. Exchanges can be done online in your My Padres Tickets account within the Compadres portal or at the box office located on Park Blvd.
What are the exchange guidelines?
Each game in your Season Membership plan is classified into one of five tiers (Grand Slam, Homerun, Triple, Double and Single). Platinum and Gold Members can exchange their tickets within the five tiers. Grand Slam games cannot be exchanged. Games can be exchanged for same or lower tiers. For example, a Triple game can be exchanged for another Triple game or a Double or Single game. Games cannot be exchanged to higher tiers. For example, a Double game cannot be exchanged into a Triple game.
When can I start exchanging my tickets?
Exchanging for the 2016 season will start closer to the beginning of the season. All Gold and Platinum Members will be notified when exchanges begin.
Can I sell games in my Season Membership plan?
Members have the ability to sell up to 40% of their season tickets on StubHub and/or the secondary market. Members cannot buy additional tickets at their discounted rate and sell on StubHub and/or the secondary market. Members who violate this policy will be classified as a Ticket Reseller and will be subject to additional restrictions including the possibility of revoked seats.
What other actions can I take with my season ticket plan?
Closer to the 2016 season, you will be able to donate your tickets to the Padres Foundation, forward your tickets to friends or family to use or print paper tickets off from your home or work computer. All of these actions can be done from your My Padres Tickets account in the Compadres portal.
How does my card work in regards to exchanges or ticket changes?
Any change in your season tickets (i.e. exchanging, selling, forwarding them to friends, etc.) will be automatically updated on your Membership card.
2016 All-Star Game
How do I guarantee All-Star Game tickets?
Platinum and Gold Members who renew their 2016 Membership by November 15th, 2015 are guaranteed the opportunity to purchase All-Star Game strips. Those who renew by the deadline will receive an invoice in January with their assigned seat location and the corresponding pricing. Platinum and Gold Members are guaranteed the same number of All-Star Game strips as they have in their Padres Season Membership plan.
What is an All-Star Game strip?
All-Star Game tickets are only available in strips. An All-Star Strip includes a ticket to All-Star Sunday, All-Star Workout Day and the All-Star Game, along with two FanFest tickets and an All-Star program.
How do I pay for my 2016 All-Star Game tickets?
Once you receive your invoice in January, you can choose to pay the balance in full or split them into two payments. You have until February to decide if you would like to purchase your All-Star game tickets. The second and final payment is due in April.
When will I receive my All-Star game tickets?
You will receive your All-Star game strips in June 2016.