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Cardinals Season Ticket Holders - FAQ's

Season Ticket Department FAQ's

Please select the topic below that best represents your question.

 

Additional Ticket Requests

How can Season Ticket Holders purchase additional tickets for individual games?

Season Ticket Holders may call their Account Executive to purchase additional tickets (based on availability) without a service charge or can purchase additional tickets through StubHub.

Are Season Ticket Holders able to purchase additional Opening Day tickets?

Season Ticket Holders may have the option to purchase additional Opening Day tickets through a special pre-sale offer. Typically, the Cardinals offer a pre-sale to Season Ticket Holders the day before tickets go on sale to the general public. All additional tickets for Opening Day are based on availability.

Will Season Ticket Holders be able to purchase additional Postseason tickets?

Due to the Postseason commitments to Season Ticket Holders and Major League Baseball requirements, the Cardinals are unable to offer additional Postseason tickets.

Do Season Ticket Holders have the ability to purchase tickets through the Cardinals for other ballparks?

Unfortunately, the Cardinals cannot process ticket orders for games away from Busch Stadium. Tickets for games in other cities must be purchased through the home team. Please visit www.mlb.com for additional ticket information for each of the MLB teams.

How can I purchase tickets for Spring Training games at Roger Dean Stadium?

Tickets for Spring Training games at Roger Dean Stadium in Jupiter, Florida can be purchased by visiting cardinals.com/spring or by calling 561.775.1818.

Ballpark Founders

What is the process of becoming a Ballpark Founder?

The seating rights of all Ballpark Founders locations are owned by the individual Ballpark Founders accounts.

Ballpark Founders do have the option of selling their Founders rights at a price they feel is reasonable on the Ballpark Founders Marketplace. All fans including current season ticket holders and those looking to purchase season tickets for the first time can make an offer to purchase the rights off of the Ballpark Founders Marketplace.

You can access the Ballpark Founders Marketplace by clicking on this link

How can a Ballpark Founder upgrade or relocate their season tickets?

The Cardinals are unable to offer relocation or upgrade options due to the commitment made by each participant in the Ballpark Founders program. Season Ticket Holders that wish to acquire a different Ballpark Founders location will need to sell their current Founders rights on the Ballpark Founders Marketplace and then purchase the Founders Rights to new seats.

How do I transfer my Ballpark Founders seats?

A Ballpark Founder has the option to transfer the rights to a Ballpark Founders location. If the Ballpark Founder and another party agree to terms, the Ballpark Founder must obtain, complete and submit the Ballpark Founders Transfer Form to the Cardinals, along with a $250 transfer fee. Transfers can only be processed during the off-season, approximately November thru March. Once season tickets have been printed or shipped, all submitted transfers will not be processed until the end of the baseball season.

The current Ballpark Founders licensee must complete the Transfer Form, along with the transferee. The Transfer Form must be completed with all contact information and a transfer fee is required. Both parties must sign the Transfer Form to be approved.

The Ballpark Founders Transfer Form can be obtained by clicking here or by contacting the Season Ticket Department at 314.345.9000 or seasontickets@cardinals.com.

How do I sell my Ballpark Founders seats?

A Ballpark Founder has the option to sell the rights to a Ballpark Founders location. The Ballpark Founders Marketplace now provides Ballpark Founders a safe and easy way to sell the rights to their Ballpark Founders locations online. By creating an account with the Marketplace, Ballpark Founders can easily post the rights to their seats for sale at their own asking price. Anyone can submit an offer on a Founder's posting, but the seller reserves the right to accept or reject any offers submitted. The St. Louis Cardinals will waive their additional $250 transfer fee for any transactions completed on the Marketplace.

For more information or to view the Ballpark Founders Marketplace, click here.

What benefits do Ballpark Founders receive?

Ballpark Founders have the right to maintain and control, for as long as they choose, the seats that offer the best views and the closest proximity to field. Ballpark Founders also have the ability to transfer, will or sell seats to anyone. They will also have the right to purchase season tickets for their chosen seats as long as the Cardinals play in the new ballpark.

Cardinals Club

Can I obtain extra passes for the Cardinals Club or Redbird Club?

Unfortunately, extra passes are not available for the Cardinals Club or Redbird Club. A valid game day ticket to the Cardinals Club or Redbird Club is required for access. A valid Luxury Suite ticket will also allow access to the Redbird Club.

Updating Account Information

How can I change the address or contact information on a season ticket account?

Address changes must be submitted in writing. Season Ticket Holders can contact their Account Executive via email or letter to have their account information changed.

Disabled or Accessible Seating

What types of locations are available for accessible seating?

Wheelchair accessible seating is dispersed throughout the stadium in the various price categories. Wheelchair seating availability is on a game-by-game basis. Please contact your Account Executive if you would prefer accessible seating. If you are in Busch Stadium and require accessible seating, please visit the Ticket Adjustment Window on the main level behind section 161.

Can I exchange my season tickets for wheelchair accessible seating to a particular game?

Yes. If you know in advance that you are going to need wheelchair accessible seating, you may call your Account Executive and have he/she check the ticket availability and reserve the seats over the phone. You must then mail in your season tickets for that particular game to serve as payment for the wheelchair accessible seats. Should you choose to purchase a more expensive wheelchair accessible seating location, you are responsible for paying the difference between your season tickets and the wheelchair accessible location. Payment can be submitted over the phone with your Account Executive or by mailing cash, check or credit card information.

You may also bring your season tickets to the ticket windows on 8th Street and exchange them for a wheelchair accessible location. All exchanges are based on availability.

Lost Tickets

What should I do if I lost my season tickets for a game?

Season Ticket Holders have three options for replacing lost game tickets. They can contact their Account Executive who will reprint the tickets and have them waiting at the Season Ticket Adjustment Windows #15 & 16. The Season Ticket Adjustment Window #15 is located on 8th Street near Gate 3. The person picking up the tickets must present a photo id to obtain the tickets.

The first season ticket reprint is complimentary while all other reprint requests will require an additional per ticket fee (future reprints will be charged $5 per ticket). If the reprinted tickets are located, they can be returned to the Season Ticket Department and the reprint fees will be credited. Stolen tickets will be reprinted at no charge if a police report is provided.

The second option is to electronically transfer the lost tickets using your My Cardinals Tickets account. The Season Ticket Holder simply logs on to their online account and provides an e-mail address to transfer the tickets to a friend, family member, client, etc.

The third option is to reprint the lost tickets using your My Cardinals account. Season Ticket Holders should simply log on to his/her account, select the tickets they wish to reprint and print them off.

NOTE: Remember, once tickets are reprinted or transferred the original ticket's barcode becomes invalid and access to the ballpark with that ticket will be denied.

Where do I go to pick up reprinted tickets?

Reprinted tickets can be picked up at the Season Ticket Adjustment Windows #15 & 16 on 8th Street near Gate 3.

Luxury Suites

Are food and beverage included in the Luxury Suites?

Food and beverage is an additional expense for the Luxury Suites. Catering service is available for all suite guests by contacting Kimberly Pollihan with Wellbread Catering at 314.345.9165. Luxury Suite guests may also bring concession items into the suite, including items from the Redbird Club.

Can we bring our own food into a Luxury Suite?

Wellbread Catering is the exclusive food and beverage provider of the Luxury Suites. Catering or concession items from Busch Stadium are the only food and drinks allowed in the suites. The only exception would be a cake for a special occasion, which you may also order through the catering service. For more information about catering, please contact Kimberly Pollihan with Wellbread Catering at 314.345.9165.

Are children allowed in the Luxury Suites? What age requires a ticket?

Yes. The Luxury Suites are open for all ages. Any child four years of age or older must have a valid Luxury Suite ticket for admission. Children age three and under do not require a ticket for admission to Busch Stadium or the Luxury Suites.

Can we buy additional Luxury Suite tickets for a game?

A set number of additional Luxury Suite tickets are available for purchase by each Luxury Suite Holder. To purchase additional Luxury Suite tickets, please contact the Premium Ticket Department at 314.345.9417.

How can my company become a Luxury Suite Holder? What is the cost?

Currently, all of the Luxury Suites are sold on multi-year agreements. We are keeping a waiting list for anyone that would like us to contact them if one would become available. To learn more about the Luxury Suites or to add your name to the waiting list, please contact the Premium Ticket Department at 314.345.9417.

The price of a Luxury Suite will vary depending on the size of the suite.

Are there suite passes for a guest with Field Box (or any location) tickets?

Unfortunately, extra passes are not available for the Luxury Suites. A valid Luxury Suite ticket is required for access.

Where is the parking lot for Luxury Suite Holders?

Luxury Suite Holders are provided parking passes for Lot C which is located at the intersection of 8th Street and Poplar Street. The entrance to Lot C is located directly across the street from Gate 2 on the Southwest corner of Busch Stadium.

What time can we get into our Luxury Suite before a game?

The Luxury Suites are available for guests when the Busch Stadium gates open, which is typically two hours before game time.

What time must we leave the Luxury Suite after a game?

Luxury Suite guests will be asked to leave at the conclusion of the game.

Postseason Tickets

What Postseason ticket rights are associated with each plan?

Full Season:

Full Season Ticket Holders have the option to purchase their exact season ticket seating locations for all Postseason games, including the World Series.

Half Season:

Half Season Season Ticket Holders- Those who purchase two Half Season season tickets will have the option to purchase two tickets for all potential Postseason games in a location determined by the St Louis Cardinals.

Half Season Ticket Holders- Those who purchase a minimum of four seats will have the option to purchase half of their exact season ticket seating locations for all potential Postseason games.

Example: If you own Half Season Plan A in Section 133, Row 14, Seats 1-4, you will have the option of purchasing Section 133, Row 14, Seats 1-2 for all Postseason games.

The Season Ticket Holder who owns Half Season Plan B in Section 133, Row 14, Seats 1-4 will have the option of purchasing seats 3-4 for all Postseason games.

27 Game Plans:

27 Game Season Ticket Holders who own 2 or more seats receive the option to purchase 2 tickets for all potential Postseason games in a location will be determined by the Cardinals.

27 Game Season Ticket Holders who own 1 seat receive the option to purchase 1 ticket for all potential Postseason games in a location to be determined by the Cardinals.

How does the payment process work for Postseason tickets?

Should the Cardinals be in contention for Postseason action, the Season Ticket Department will mail Postseason invoices to all Season Ticket Holders. The Postseason invoices are typically mailed in late August or early September. This information will include details about the Postseason ticket locations, payment process and ticket distribution.

The St Louis Cardinals will allow you to purchase your Postseason tickets in a number of ways. You may:

  • Purchase all seating locations to all Postseason games on a one-time basis. Please check the appropriate box on your Postseason invoice.
  • Purchase a portion of your seating locations to all Postseason games on a one-time basis. For example, if you have four season tickets, you may choose to purchase only two of them for each Posteason round (Tiebreaker, Wild Card, NLDS, NLCS and World Series).
  • Postseason payments can be made by check, money order, MasterCard, Visa, Discover or American Express. We request that all cash payments be made in person at the Cardinals Administrative Offices (700 Clark Street; St. Louis, MO 63102).

You may submit full payment for all tickets on a one-time basis by using any of the types of payment listed above. Payment can be submitted by:

  • Paying online by accessing your My Cardinals Tickets account. Both full and partial payment can be made by credit card and all seats shown on your account must be purchased.
  • Mailing your Postseason invoice in the return envelope provided by the Cardinals.
  • Faxing your Postseason invoice to the Season Ticket Department at 314.345.9521.

You may also purchase all tickets to all Postseason games in two installments. The first installment will apply to all tickets for the Tiebreaker, Wild Card, National League Division Series and National League Championship Series. If the Cardinals advance to the National League Championship Series, a second installment will be processed that will include payment for all World Series tickets. Only credit card payments will be allowed for the second installment. Please check the appropriate box on your Postseason invoice.

Please remember that the option to purchase World Series tickets will be forfeited if the Tiebreaker, Wild Card, National League Division Series and National League Championship Series tickets are not purchased.

When and how will Postseason tickets be mailed?

Postseason tickets are typically mailed in September once the Cardinals have clinched a Postseason spot and shipped via FedEx.

Will Season Ticket Holders be able to purchase additional Postseason tickets?

Due to the Postseason commitments to Season Ticket Holders and Major League Baseball requirements, the Cardinals are unable to offer additional Postseason tickets.

When and how are Postseason refunds applied?

Should the Cardinals not make it to the Postseason, or the Cardinals make the Postseason and all games are not played, your payment credits will automatically be applied toward your 2015 season tickets. If you would prefer to get a refund, please indicate this via an e-mail to seasonticketrefunds@cardinals.com. Refund checks and credits will be issued within four weeks of the Cardinals last Postseason game. It will not be necessary to return tickets from unplayed games to receive a refund.

Refund Options:

  1. Apply the full refund to 2015 season tickets. The Cardinals will automatically assume this option is selected unless otherwise indicated by emailing seasonticketrefunds@cardinals.com

  2. Receive a full refund by your original method of payment.
    Example: If you originally paid using a credit card the refund will automatically be refunded to that card. If you paid using a check the Cardinals will issue you a refund check.

    Note: All refunds will be issued less any outstanding 2014 season account balances


Printing and Shipping Season Tickets

When and how will season tickets be mailed?

Season tickets are typically mailed in early March and shipped via FedEx.

When and how will Postseason tickets be mailed?

Postseason tickets are typically mailed in September once the Cardinals have clinched a Postseason spot and shipped via FedEx.

Can the Cardinals hold my Season Tickets for me to pick them up?

Yes, HOLDs for Tickets can be requested. Please contact your Account Executive to request a HOLD for your tickets and to make further arrangements.

Where do I go to pick up reprinted tickets?

Reprinted tickets can be picked up at the Season Ticket Adjustment Window #15 on 8th Street near Gate 3.

Promotional Items

Can Season Ticket Holders request additional promotional items?

Unfortunately, the Season Ticket Department cannot accommodate requests for additional promotional items. A specific number of promotional items are distributed exclusively at the Busch Stadium gates. However, Full and Half Season Ticket Holders have the opportunity to purchase the "Complete Set" which includes every promotional item given away during the regular season and the "Theme Set" which features select Theme items. For more information on the promotions at Busch Stadium, please view the Promotional Schedule at here.

Purchasing Season Tickets

How much are season tickets (Full Season, Half Season, 27 game plans)?

The cost for season tickets varies depending on the plan chosen and the location of seats within the stadium.

What seating locations are available for each of the season ticket plans?

Location availability is based on the desired season plan and renewals from current Season Ticket Holders each season.

Do Season Ticket Holders receive discounted ticket prices?

Season ticket pricing is offered at a discounted, per game, price. The discount is offered because the Season Ticket Holder has committed to a higher number of games.

Redbird Club

Can a Redbird Club Season Ticket Holder request Redbird Club passes for friends or guests sitting in other areas of the ballpark?

Unfortunately, extra passes are not available for the Redbird Club. A valid Redbird Club or Luxury Suite ticket is required for access to the Redbird Club.

Are food and drinks included in the Redbird Club?

Complimentary concessions are not included in the price of a Redbird Club ticket. Several specialty food items are available throughout the Redbird Club, including homemade items from the Pretzelry, Pizza Stand, Specialty Stand, and Dessert Stand, as well as fresh, made-to-order meals at the Carvery, Italian, and Asian stations. A variety of beverages including draft and bottled beer, soda, mixed drinks, wine, and coffee are also available for purchase in the Redbird Club.

Scoreboard Greetings

Can season holders request a birthday/anniversary message on the scoreboard?

Birthday messages can be submitted online by clicking here »
Please contact the Cardinals at 314.345.9000 for information about other scoreboard messages.

Season Ticket Exchange

Do the Cardinals offer a ticket exchange for tickets that I was unable to use?

Unfortunately, the Cardinals are unable to offer a ticket exchange for past-dated game tickets. Because of the strong support from Cardinals fans, we do not have the available ticket inventory to exchange past-dated tickets for tickets to future games.

Season Ticket Holders also have the option of posting tickets for sale on StubHub.com

Season Ticket Holder Benefits and Privileges

Do Season Ticket Holders receive any benefits (discounts, free gifts, etc.)?

All Season Ticket Holders receive a variety of benefits and privileges throughout the year. Please reference the information below with examples of benefits and privileges available to Full, Half Season and 27 game Season Ticket Holders.

Full Season Plan

Same seat location for all home games
Option to purchase tickets for all Postseason games including the World Series
Significant savings off individual game pricing
Ability to sell tickets on StubHub
Option to request seating upgrades each season starting in June*
Access to Ticket Managing platforms such as My Cardinals Tickets and SplitSeasonTickets
Access to a dedicated personal Account Executive
Season Ticket Holder gift
Opportunity to purchase the 'Complete Set' which includes every promotional item given away during the regular season and the 'Theme Set' which features select Theme Night Items
Complimentary Gameday Magazine subscription
MVP Card, which is good for a 10% discount in Cardinals Team Store and Cardinals Authentics Store
One (1) 35% off coupon for Cardinals Team Store
50% off Busch Stadium Tours

*The Cardinals are unable to offer relocation or upgrade options to Ballpark Founders due to the commitment made by each participant in the Ballpark Founders program.

Half Season Plan

Same seat location for 40 home games
Option to purchase tickets for all Postseason games including the World Series*
Significant savings off individual game pricing
Ability to sell tickets on StubHub
Option to request seating upgrades each season starting in June
Access to Ticket Managing platforms such as My Cardinals Tickets and SplitSeasonTickets
Access to a dedicated personal Account Executive
Opportunity to purchase the 'Complete Set' which includes every promotional item given away during the regular season and the 'Theme Set' which features select Theme Night Items
Season Ticket Holder gift
Complimentary Gameday Magazine subscription
MVP Card, which is good for a 10% discount in Cardinals Team Store and Cardinals Authentics Store
One (1) 35% off coupon for Cardinals Team Store
50% off Busch Stadium Tours

*Number of seats and location will depend on number of season tickets purchased.

27 game plan

Same seat location for all 25 games (Opening Day tickets may vary, max 2 tickets per account)
Option to purchase up to 2 tickets for all Postseason games including the World Series*
Savings off individual game pricing
Ability to sell tickets on StubHub
Option to request seating upgrades each season starting in June
Access to Ticket Managing platforms such as My Cardinals Tickets and SplitSeasonTickets
Access to a dedicated personal Account Executive
Season Ticket Holder gift
MVP Card, which is good for a 10% discount in Cardinals Team Store and Cardinals Authentics Store
One (1) 35% off coupon for Cardinals Team Store
50% off Busch Stadium Tours

*Location determined by the Cardinals

How can Season Ticket Holders purchase additional tickets for individual games?

Season Ticket Holders can purchase additional tickets or sell their season tickets through StubHub. Season Ticket Holders may call their Account Executive to purchase additional tickets (based on availability) without a service charge.

What is the Season Ticket Holder gift and how do I receive one?

The Season Ticket Holder gift changes yearly. The Season Ticket Department will mail the gift out to the address that is on the Season Ticket account.

What is the MVP Card?

The MVP Card is a card given to all Season Ticket Holders for a 10% discount at Busch Stadium's Team Store located at the corner of 8th & Clark Street, and behind section 130. The 10% discount is also good at the Cardinals Authentic Team Store located in right center field by Gate 6. Your MVP Card can be found inside your Season Ticket booklet.

Season Ticket Holders also receive a one-time 35% off coupon in the Season Ticket booklet that can be used at the Team Store. Season Ticket Holders must have their MVP Card present in order to use this coupon.

What should I do if I lost my MVP Card?

Please contact your Account Executive if you lose your MVP Card. A new MVP Card will be mailed to the Season Ticket Holder.

Season Ticket Payment

How do I renew my current season tickets?

The Cardinals will mail the Season Ticket Renewal Invoice in December with the final payment due in January.

When is the final deadline for season ticket payments?

Season ticket deadlines will be determined each offseason. Final payment for season tickets is typically due in mid-January.

Can I pay my season ticket invoice online?

Season Ticket Holders may submit payment online by accessing your My Cardinals Tickets account »

How and when can a Season Ticket Holder upgrade or relocate their season tickets?

All non-Ballpark Founders Season Ticket Holders will have the option to request a seating relocation or upgrade each season. The relocation process will be done during the season and a letter will be sent out to each Season Ticket Holder notifying them when the process will start. Season Ticket Holders will then need to contact their Account Executive to make their relocation request. All season ticket availability is based on the season ticket renewal rate. Season Ticket Holder relocation will be based on season ticket availability and the seniority of each Season Ticket Holder.

Spring Training Information

Can Season Ticket Holders purchase Spring Training tickets through the Cardinals?

Unfortunately, the Cardinals cannot process Spring Training ticket orders. Tickets for Spring Training games must be purchased through the respective Spring Training facilities in Florida and Arizona. Please visit www.mlb.com for more information.

How can I purchase tickets for Spring Training games at Roger Dean Stadium?

Tickets for Spring Training games at Roger Dean Stadium in Jupiter, Florida can be purchased by visiting cardinals.com/spring or by calling 561.775.1818.

Do you know the contact information for any hotels near Roger Dean Stadium in Jupiter?

Please visit www.rogerdeanstadium.com for hotel information in the Jupiter area.