StubHub Seller FAQ

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StubHub

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Frequently Asked Questions: Seller Q&A Buyer Q&A

Seller Q & A
Find answers to frequently asked questions.

Q: What is StubHub?

StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace of MLB.com. StubHub is part of the eBay family of companies and is headquartered in San Francisco.

Q: What are the benefits to selling my tickets on StubHub?

There are many:

StubHub provides a safe and secure environment to buy and sell tickets, excellent customer service, 7 days a week, and StubHub's FanProtect™ Guarantee. [What is this?]
StubHub offers ticket sellers and fans an innovative and easy-to-use website experience, with interactive seat maps and current pricing & sales info for each event to help you price your tickets
Your tickets will be visible to the millions of fans looking for tickets on StubHub. StubHub has nearly 5 million registered users, all of whom can see your tickets.
You'll never need to worry about communication with ticket buyers.
You can choose to be paid by check, PayPal or donate to charity

Q: Who can sell tickets?

Anyone with a Blue Jays ticket can sell it on StubHub. You can list your ticket for sale on the StubHub website.

Q: Which tickets can I sell?

You can sell any of your tickets. Once you create a listing, your tickets will be visible to the millions of potential buyers who use the StubHub marketplace.

Q: Do I need to create an account to list my tickets on StubHub?

Yes - but it will be set up automatically when you list tickets for the first time. All you need to do is enter an email address and create a password. Keep in mind, if you want to receive payments through PayPal, you'll need to use the same email address for both your PayPal and StubHub accounts.

Q: How do I start selling my tickets?

Just click 'Sell' at the top of the StubHub home page, and then click 'Start selling'.

Q: What if I decide I want to use the tickets I've listed?

Sell tickets on StubHub »You can delete your StubHub listing at any time as long as they haven't sold. If you decide you want to use the tickets you've listed, just delete your StubHub listing.

Q: How should I price my tickets?

It's up to you to decide on a sale price. When you list your tickets, you'll see a map of the stadium with comparisons of current and recently sold sale prices for other tickets similar to yours for that event. You can play with the map to see how tickets are selling in other sections as well. That will give you an idea of what buyers are willing to pay and help you avoid over-pricing your tickets.

Keep in mind, a 15% commission will be deducted from the total amount of your sale. And it's your responsibility to understand and comply with all state and local laws.

Q: How will I know if I sold my tickets?

As soon as your tickets sell, you'll get an email from StubHub with information on what steps to take to ship your tickets and fulfill your order.

Q: How will I know if I sold my tickets?

If you listed your tickets from the StubHub website, you'll get an email when your tickets sell instructing you to return to StubHub, confirm your sale, and print the pre-paid FedEx shipping label located in your StubHub account.

Q: How much does it cost to use StubHub?

It is free to list tickets for sale, and to search for tickets to buy on StubHub. On each completed transaction, the buyer pays a 10% fee, and a 15% is deducted from the seller's payment. For example, on the sale of a $100 ticket, the buyer would pay $110. The seller would net $85.

Q: How will StubHub pay me?

StubHub can send you a check by U.S. Mail or pay you through PayPal. It's your choice! If you choose to be paid by PayPal, you must use the same email address for both your PayPal and StubHub accounts.

You can also choose to credit to donate it to charity.

Q: What is StubHub's FanProtect™ guarantee?

For Buyers, StubHub guarantees:

You will get your tickets in time for the event.
Your tickets will be authentic and valid for entry.
You will receive tickets comparable to or better than the tickets you ordered, or your money back.
You will be refunded if the event is cancelled and is not rescheduled.

For Sellers, StubHub guarantees:

You will never be contacted directly by a buyer or prospective buyer.
You can adjust your ticket prices to reflect marketplace value at any time.
You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill

Q. Is reselling tickets legal?

Many provinces have laws against reselling tickets at an event site. In some provinces, there are limitations on the amount above face value that can be charged. In order to sell tickets on StubHub, sellers must accept StubHub's user agreement and agree to abide by local regulations.

Who do I contact if I need help or have a question?

StubHub offers toll-free customer service 7 days a week. If you have any questions, feel free to contact StubHub by email or phone.

Email: customerservice@stubhub.com

Phone: 1-866-STUBHUB (1-866-788-2482)

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